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Wynn Resorts jobs

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  • Lead Steward - Banquets

    Wynn Resorts - Las Vegas, NV, United States
    Indexed from Smartrecruiters
    posted 106 days ago

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    Description: "wynn"Employer: "wynn"
    +2
    Unspecified Other - Senior From the posting source Salary not disclosed Equity

    Lead Steward - Banquets Las Vegas, NV, United States Company Description: Job Description: As Banquet Steward your role will include: Responsibilities: The Banquet Steward is responsible for washing, cleaning, polishing and ensuring that all equipment is ready for use. Responsible for breaking down the china, glass, silver and Queen Mary's during and after event, sorting and cleaning all dishes, silverware, glasses, utensils, and ashtrays. Responsible for transporting food from Banquet Kitchen, Pastry and Garde Manger to Banquet room, transporting dirty dishes from event areas back to cleanup kitchen area, supervising the Kitchen Workers, maintaining the silver room inventory. Assist with dish-up during setup, service, and teardown, and any other duties as determined by the Director of Catering or Stewarding Management. Responsible for leading the daily cleaning activity for the (Kitchen Worker, Food Runner, Coffee Breaker, Utility Worker, and Stove Cleaner). Also enforce the dish machine proper final rinse temperatures sanitizing at 180 degrees. Enforce the PPE (Personal protective equipment) and uniform standard. Banquet Steward is part of the response team for biohazard clean up, OSHA regulations. Inventory knowledge about sending and receiving packing, repair items with office services; also will be receiving and returning inventory items from and to the warehouse. Banquet Steward will have the ability to oversee about $3,000,000.00 and 70% of the inventory orders. Qualifications: Must be able to adhere to Wynn Steward Uniform Standards, and attend all training as schedule to learn Wynn Banquet Stewarding Guidelines. Candidates must be able to communicate, read and write in

  • Bus Person - Fine Dining

    Wynn Resorts - Las Vegas, NV, United States
    Indexed from Smartrecruiters
    posted 106 days ago

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    Description: "wynn"Employer: "resorts"
    +2
    Unspecified Other - Mid From the posting source Salary not disclosed Equity

    Bus Person - Fine Dining Las Vegas, NV, United States Company Description: Job Description: The Fine Dining Bus Person is responsible for supporting elevated front-of-house service by maintaining exceptional cleanliness, precision, and organization within Wynn Las Vegas. This role plays a critical part in delivering a seamless, refined guest experience by ensuring tables are meticulously maintained, service stations are fully prepared, and the service team is supported in real time. The Bus Person must operate with attention to detail, urgency, and professionalism, contributing to a polished dining environment consistent with Wynn's luxury standards. Key Responsibilities Dining Room Excellence Clear, clean, and reset tables promptly with precision and attention to detail Ensure table settings meet exact fine dining standards, including proper placement of glassware, china, and silverware Maintain constant awareness of table readiness to support seamless guest seating and service flow Assist servers in maintaining a clean and polished dining environment throughout service Guest Experience Support Interact with guests in a polite, professional manner, demonstrating awareness and discretion Anticipate guest needs by monitoring the dining room and assisting when appropriate Support the service team in delivering a refined, uninterrupted dining experience Maintain a calm, attentive presence in a high-expectation luxury environment Service Support & Coordination Assist servers with table maintenance, water service support, and bread or service coordination as directed Communicate closely with servers, runners, and management to ensure service timing and table readiness Respond quickly to requests from service staff to maintain high service standards Polish, Presentation & Detail Polish

  • Training Manager - Security

    Wynn Resorts - Las Vegas, NV, United States
    Indexed from Smartrecruiters
    posted 106 days ago

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    Description: "wynn"Employer: "resorts"
    +2
    Unspecified Operations From the posting source - Mid From the posting source Salary not disclosed Equity

    Training Manager - Security Las Vegas, NV, United States Company Description: Job Description: Wynn Las Vegas is seeking a highly skilled, passionate, and experienced Security Training Manager responsible for designing, implementing, and evaluating all Security division training initiatives. Reporting directly to both Security Leadership and Learning and Development and partnering closely with HR and Operations, this role provides leadership, guidance, and operational support to training programs across unarmed Security teams. The position ensures alignment with corporate standards, fosters collaboration across shifts and functions, and champions initiatives that elevate employee performance, guest safety, and service excellence while supporting a culture of improvement and innovation and identifying root causes to drive continuous improvement and meaningful organizational results. Responsibilities Ensures Wynn's standard of excellence is consistently upheld across unarmed Security training initiatives, including new hire academies, and Field Training Officer (FTO) programs. Applies adult learning theory and proven instructional design processes (e.g., ADDIE) to develop impactful training, leadership content, job aids, and assessments tailored to Security roles. Analyzes trends in training effectiveness across shifts and locations; partners with Security leadership to design scalable interventions that drive performance and consistency. Facilitates Security‑specific training (e.g., new hire academy, FTO/train‑the‑trainer, emergency readiness) and ensures alignment with corporate L&D strategies and compliance requirements. Facilitates, and evaluates the train‑the‑trainer programs (including FTO/instructor development) to build instructional capability across the department. Participates in the interview and selection process for Security candidates, ensuring hiring decisions align with departmental standards, role competencies, and training readiness expectations. Monitors and evaluates training effectiveness

  • Designer - Interior Design (WDD)

    Wynn Resorts - Las Vegas, NV, United States
    Indexed from Smartrecruiters
    posted 106 days ago

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    Description: "resorts"Description: "wynn"
    +3
    Unspecified Design From the posting source - Mid From the posting source Salary not disclosed Equity

    Designer - Interior Design (WDD) Las Vegas, NV, United States Company Description: Job Description: The Designer is responsible for collaborating with the VP's, Design, Directors, Design, and Senior Designers in the creation, execution, and documentation of a project's comprehensive interiors scheme, involving the coordination of interior architecture, space programming, space planning, FF&E and color/materials. The Designer supports the Directors, Design with the design, selection, and specification of all furnishings, fixtures, and finishes (custom or commercially available) and is responsible for understanding the creative, technical, budgetary, operational and design document coordination accountability for all facets of the interior FF&E package. The Designer supports the development and interdisciplinary coordination of all design documents and specifications to ensure the highest quality of design representation for use and coordination by the entire project team. WDD team members are required on a continual basis to: Contribute to a safe work environment through compliance with established safety guidelines, identifying potential safety hazards, and reporting the same to the appropriate person for proper resolution. Maintain a professional and ethical departmental, company and community reputation and comply with the Company's policies and procedures. At all times, demonstrate integrity and honesty in recording all work and project time. Demonstrates the expected behaviors and upholds the established values of Wynn Resorts. Essential Duties and Responsibilities for all Designers: Collaborate with the Director, Design and Design Team in the initial conceptual development of a project's theme, character, design vocabulary, character, and mood Review, assess, and provide recommendations based on the client

  • Nightlife Server Assistant/Marketing Model - EBC at Night

    Wynn Resorts - Las Vegas, NV, United States
    Indexed from Smartrecruiters
    posted 106 days ago

    Why we showed this

    Description: "wynn"Employer: "wynn"
    +2
    Unspecified Marketing From the posting source - Mid From the posting source Salary not disclosed Equity

    Nightlife Server Assistant/Marketing Model - EBC at Night Las Vegas, NV, United States Company Description: Job Description: The Nightlife Server Assistant / Marketing Model is responsible for assisting the Cocktail Server while providing superior customer service, serving beverages, food and amenities in all areas of the pool and nightclub. Service should be consistent with Forbes 5 Star Standard rating. All duties and assignments are to be performed according to departmental and Wynn company standards. Job Duties: Assisting Cocktail Server with serving beverages and food to guests Transporting trays and serving food and beverages in all pool and nightclub areas Maintain a clean and hygienic workstation in accordance with Clark County Health standards Responsible for practicing, supporting and promoting the Company Service Standards Responsible for the daily set up of the pool and service areas before the venue opens Responsible for the daily breakdown of the pool and service areas as the venue closes Assist guests with requests, offering appropriate alternatives and seeking assistance when necessary Consistently deliver exceptional service to every guest while interacting and entertaining in a professional manner Manage multiple tables and tasks in an efficient and proactive manner Recognize and acknowledge when guests are becoming intoxicated and/or are intoxicated Ability to initiate and maintain an upbeat and relaxed environment on a consistent basis Ensure daily/nightly opening and closing duties are completed Adhere to and enforce company specific safety and health department policies/procedures Report any incidents or violations to management Follow all designated emergency procedures Attend required trainings

  • Bus Person - Zero Bond at Wynn Las Vegas

    Wynn Resorts - Las Vegas, NV, United States
    Indexed from Smartrecruiters
    posted 106 days ago

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    Description: "wynn"Employer: "wynn"
    +3
    Unspecified Other - Mid From the posting source Salary not disclosed Equity

    Bus Person - Zero Bond at Wynn Las Vegas Las Vegas, NV, United States Company Description: Job Description: The Zero Bond Bus Person will be responsible for maintaining the flow and cleanliness of the dining room. This position is responsible for assisting servers with clearing and resetting tables, carrying trays, and conducting ongoing table maintenance, including water and beverage service-in a quiet, efficient, and organized manner. All duties are to be performed in accordance with departmental and property policies, practices, procedures, techniques, as outlined in the service manual. Key Responsibilities Set dining tables with linens, silverware, and glassware according to service standards. Polish and maintain glassware, silverware and flatware. Restock utensils, napkins, glassware, flatware, and other supplies throughout service. Coordinate with servers to provide initial water service and assist with serving non-alcoholic beverages, including coffee, espresso-based drinks and teas, Clear and reset tables, maintaining silent service standards during and after service. Assist with pre-bussing, table maintenance, and ensuring markings are complete. Anticipate guest needs and respond with urgency and attentiveness. Assist with moving tables, chairs, and furniture as needed to align with floor plans. Complete all opening, running and closing side work, including polishing glassware and silverware, folding napkins, stocking supplies, maintaining the coffee station, and inspecting work areas for cleanliness. Always Uphold Clark County Health Department standards for sanitation and food safety. Maintain professionalism, composure, and a positive demeanor. Ensure member experience is consistent, elevated service whether dining in the restaurant or enjoying the lounge atmosphere. Attend all required

  • Restaurant Manager - Caffe al Teatro

    Wynn Resorts - Las Vegas, NV, United States
    Indexed from Smartrecruiters
    posted 106 days ago

    Why we showed this

    Employer: "wynn"Employer: "resorts"
    +1
    Unspecified Hospitality From the posting source - Mid From the posting source Salary not disclosed Equity

    Restaurant Manager - Caffe al Teatro Las Vegas, NV, United States Company Description: Job Description: The Caffe al Teatro Manager leads front-of-house teams, drives speed and accuracy of service, and collaborates with cross-functional resort departments to deliver a seamless guest experience across the property. Key Responsibilities Operational Leadership Oversee daily QSR operations, ensuring speed of service, order accuracy, and product quality meet brand standards Manage opening, operating, and closing procedures to ensure operational readiness and consistency Conduct performance coaching, evaluations, and ongoing development conversations Foster a positive, high-energy work environment that emphasizes teamwork, efficiency, and accountability Lead daily shift briefings to communicate priorities, promotions, and operational updates Guest Experience Deliver a fast, friendly, and consistent guest service experience aligned with resort standards Resolve guest concerns quickly and professionally, implementing service recovery strategies when needed Promote property-wide offerings by maintaining knowledge of resort restaurants, events, and amenities Maintain visible leadership presence during peak periods to engage guests and support operations Financial & Administrative Management Manage labor deployment to meet productivity and budget targets Monitor sales, transactions, and key performance indicators (KPIs) such as throughput, check average, and labor cost Control inventory levels, ordering, and waste management for food, beverage, and supplies Review daily financial reports and identify opportunities for operational improvement Qualifications: Education & Experience High school diploma or equivalent required; degree in Hospitality, Business, or related field preferred 2 years of supervisory or management experience in quick-service, fast casual, or high-volume restaurant operations Experience in a casino, resort, or multi-unit

  • Food Runner - Fine Dining

    Wynn Resorts - Las Vegas, NV, United States
    Indexed from Smartrecruiters
    posted 106 days ago

    Why we showed this

    Description: "wynn"Employer: "wynn"
    +2
    Unspecified Other - Mid From the posting source Salary not disclosed Equity

    Food Runner - Fine Dining Las Vegas, NV, United States Company Description: Job Description: The Fine Dining Food Runner is responsible for ensuring the accurate, timely, and elegant delivery of food from the kitchen to guests within Wynn Las Vegas. This role supports the service team by acting as a critical liaison between the front-of-house and back-of-house, maintaining the highest standards of presentation, timing, and guest experience. The Food Runner must demonstrate strong attention to detail, menu knowledge, and coordination skills to ensure seamless service in alignment with Wynn's Forbes Five-Star standards. Key Responsibilities Food Delivery & Service Execution Deliver food from the kitchen to guests promptly while maintaining proper temperature, presentation, and timing Ensure all plates meet quality and presentation standards prior to leaving the kitchen Utilize proper carrying techniques (trays or hand service) consistent with fine dining standards Coordinate closely with the expeditor and kitchen to ensure accurate order execution Quality Control & Menu Knowledge Verify all dishes for accuracy, completeness, and presentation before delivery Maintain strong knowledge of menu items, ingredients, and preparation methods Be able to describe dishes and answer basic guest questions when delivering food Ensure all modifications, allergies, and special requests are correctly executed Guest Interaction & Service Support Present food to guests with professionalism, confidence, and attention to detail Provide brief, accurate descriptions of dishes when delivering Assist servers in maintaining table satisfaction and responding to guest needs Maintain an attentive and respectful presence while interacting with guests Coordination & Team Collaboration Act

  • Butler - Villa Services

    Wynn Resorts - Las Vegas, NV, United States
    Indexed from Smartrecruiters
    posted 106 days ago

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    Employer: "wynn"Employer: "resorts"
    +1
    Unspecified Customer Success From the posting source - Mid From the posting source Salary not disclosed Equity

    Butler - Villa Services Las Vegas, NV, United States Company Description: Job Description: The Villa Service Butler is responsible for providing exceptional personalized service to all Villa Suite guests. A Butler sets priorities, anticipates needs, and simultaneously manages multiple tasks while being detail orientated and courteous. A Butler proactively seeks new ways to impress our VIP guests, creates solutions to problems, and reacts to requests, comments, or challenges efficiently and according to company standards. A Butler is well-organized and conducts him/herself with integrity and accountability at all times. Responsible for preparing and setting-up arrival Villas/Suites and/or Gaming Salons according to guest or Host preferences. Ensuring all Villa/Suite set-ups, inspections, tours, and restocks are completed according to Villa Services standards. Greeting and escorting guests to and from their Villa/Suite and their preferred destinations. Performing and facilitating all valet services including but not limited to: unpacking/packing luggage, logging laundry and dry cleaning, pressing and steaming and shoe polishing. Arrange all in-room or Spa and Salon services. Responsible for all Food & Beverage services in the Villas/Suites and Gaming Salons including: picking-up, delivering, and serving food & beverage orders; bartending; bussing; organizing and coordinating cocktail events or receptions. Coordinates transportation pick-ups or drop-offs and procures off-property guest requests. Arranges all Concierge and Business Service needs including: booking dinner, spa, salon, golf and show reservations; setting up laptop, printer, or Wi-Fi connections; packaging and shipping; photocopy and printing. Must be able to initiate and engage in conversation in a professional and friendly manner while

  • Nightlife Cocktail Server/Marketing Model - EBC at Night

    Wynn Resorts - Las Vegas, NV, United States
    Indexed from Smartrecruiters
    posted 106 days ago

    Why we showed this

    Description: "wynn"Employer: "wynn"
    +2
    Unspecified Marketing From the posting source - Mid From the posting source Salary not disclosed Equity

    Nightlife Cocktail Server/Marketing Model - EBC at Night Las Vegas, NV, United States Company Description: Job Description: The Nightlife and Daylife Club Cocktail Server / Marketing Model is responsible for providing superior guest service while interacting and entertaining in a professional manner. Service should be consistent with Forbes 5 Star Standard rating. All duties and assignments are to be performed according to departmental and Wynn company standards. Job Duties: Greet, serve, interact and entertain guests courteously and in a timely manner with an upbeat attitude Consistently deliver exceptional service to every guest while interacting and entertaining in a professional manner Serving beverages, food and amenities in all areas of the pool and nightclub Take food and beverage orders from Guests table(s) and communicate orders properly to the service bar Organize and prioritize service per appropriate service sequence Up sell and suggestively sell menu items, celebration packages and beverages at all times Check food and beverage orders prior to serving to ensure that they are correct, properly presented and that special requests have been met Promptly deliver all beverages to appropriate tables and assigned work areas Manage multiple tables and tasks in an efficient and proactive manner Maintain a clean and hygienic workstation in accordance with Clark County Health Standards Recognize and acknowledge when guests are becoming intoxicated and/or are intoxicated Ability to initiate and maintain an upbeat and relaxed environment on a consistent basis Ensure daily/nightly opening and closing duties are completed Adhere to and enforce company specific safety and

  • Manager - Application Support

    Wynn Resorts - Las Vegas, NV, United States
    Indexed from Smartrecruiters
    posted 103 days ago

    Why we showed this

    Description: "wynn"Employer: "wynn"
    +2
    Unspecified Other - Senior From the posting source Salary not disclosed Equity

    Manager - Application Support Las Vegas, NV, United States Company Description: Job Description: The Manager of IT Application Support is a key member of the Wynn Las Vegas IT Team and reports directly to the Director, IT Application Support. This position is responsible for all support analyst and technician personnel and will ensure that all daily tasks are performed by personnel in a timely manner. This position will collaborate with other IT leaders. Core Job Duties & Responsibilities Manages the daily activities of the Application Support Department to include training, coaching, organizing, planning, and staffing operations. Responds to the most complex application and hardware issues for customers. Identifies problem tickets and coordinates appropriate corrective action. Takes a proactive approach to identify and resolve potential issues. Schedules and organizes work assignments of application support team. Acts as a coach and mentor. Provides new hire application support training, in addition to documented step by step new hire IT onboarding. Prepare operational reports and analyses setting forth progress, adverse trends and appropriate recommendations or conclusions. Contributes to the creation and modification of overall support policy and procedures. Manage and oversees Application Support projects/tasks and ensure on-time delivery. Timely reporting of assigned tasks for application support is vital to the success of this department. Works on special projects to improve operating efficiencies. Recommend various personnel actions including, but not limited to, coaching, hiring, performance appraisals, promotions, transfers, and vacation schedules. Perform other management assigned tasks as required Participate in the on-call incident manager rotation.

  • Assistant Manager - Banquet Setup (Overnight Shift)

    Wynn Resorts - Las Vegas, NV, United States
    Indexed from Smartrecruiters
    posted 106 days ago

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    Employer: "wynn"Employer: "resorts"
    +1
    Unspecified Operations From the posting source - Mid From the posting source Salary not disclosed Equity

    Assistant Manager - Banquet Setup (Overnight Shift) Las Vegas, NV, United States Company Description: Job Description: The Assistant Banquet Setup Manager for Wynn Las Vegas will play a pivotal role in orchestrating the seamless execution of most distinguished events. This position encompasses strategic oversight and refined operational management to ensure every banquet reflects our commitment to excellence and luxury hospitality. This is an overnight shift at our Las Vegas strip property. Key Job Duties & Responsibilities: Partner with the Setup Manager to cultivate and mentor our Banquet Setup team through comprehensive scheduling and professional development, ensuring the highest standards of service excellence. Coordinate all event logistics and resources with meticulous attention to detail, maintaining comprehensive event calendars and proactively identifying and resolving potential conflicts to guarantee flawless execution. Collaborate with our Catering Managers and Banquet Captains to architect sophisticated event configurations, develop refined floor plans in compliance with Fire Marshall guidelines, and address any setup considerations with discretion and professionalism. Oversee the Fire Marshall Fund account management and assume additional responsibilities as directed by the Director of Catering, Setup Manager, and Senior Assistant Setup Manager. Maintain operational excellence on the convention floor through strategic workforce management, ensuring compliance with all personnel protocols and maintaining precise records of time and payroll administration. Qualifications: A minimum of two (2) years of progressive experience as an Banquet Set-Up Assistant Manager at a distinguished, high-volume setting, preferably in luxury hospitality environment Demonstrated proficiency with essential technology platforms, including Microsoft Office applications (Outlook, Teams, Excel,

  • Manager - Catering Services

    Wynn Resorts - Las Vegas, NV, United States
    Indexed from Smartrecruiters
    posted 106 days ago

    Why we showed this

    Employer: "resorts"Employer: "wynn"
    +1
    Unspecified Data From the posting source - Senior From the posting source Salary not disclosed Equity

    Manager - Catering Services Las Vegas, NV, United States Company Description: Job Description: The Catering Service Manager is a key revenue-driving leader responsible for curating exceptional event experiences while achieving and exceeding sales objectives. This role blends strategic sales expertise with operational precision to deliver elevated, seamless group and catering events aligned with luxury service standards. Ideal Candidate Proven experience in catering sales or luxury hospitality event management Strong understanding of food & beverage operations, banquet execution, and event design Exceptional sales acumen with a track record of achieving or exceeding revenue targets Polished communication and relationship-building skills suited for high-end clientele Detail-oriented with the ability to manage multiple high-profile events simultaneously Key Job Duties & Responsibilities Business Development & Revenue Generation Proactively solicit, secure, and cultivate catering and group business to achieve defined sales goals, maximizing profitability and long-term client relationships. Event Sales & Experience Design Lead the end-to-end sales and coordination of all catering events, including food and beverage programming, décor, entertainment, and audiovisual elements-ensuring each event reflects a refined, cohesive, and memorable guest experience. Revenue Optimization Strategically upsell and enhance event offerings to drive incremental revenue while maintaining a premium guest experience tailored to each client's vision. Operational Collaboration Partner closely with culinary, banquet, and operations teams to ensure flawless execution of all events, maintaining meticulous attention to detail and adherence to luxury service standards. Banquet Services Support Provide hands-on support to the Banquet Services team as needed, ensuring service excellence and seamless event delivery during high-volume

  • Casino Supervisor - Table Games

    Wynn Resorts - Las Vegas, NV, United States
    Indexed from Smartrecruiters
    posted 106 days ago

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    Employer: "resorts"Employer: "wynn"
    +1
    Unspecified Operations From the posting source - Senior From the posting source Salary not disclosed Equity

    Casino Supervisor - Table Games Las Vegas, NV, United States Company Description: Job Description: We are seeking a seasoned Full-time Casino Supervisor who brings a minimum of five years of experience in high-limit gaming within a luxury casino hotel environment. The ideal candidate demonstrates a deep understanding of elevated guest service standards and thrives in a fast-paced, high-stakes setting. They must possess strong, hands-on experience and a high level of proficiency in single zero roulette and high limit baccarat, with the ability to confidently oversee game integrity and deliver an exceptional guest experience. Professionalism, attention to detail, and the ability to lead by example are essential in maintaining the level of excellence expected at Wynn Las Vegas. Job Responsibilities: Supervise a gaming area that has between one to six open gaming tables. Create player ratings with close attention to average bet, time played, and buy-in amounts. Process credit transactions (markers and RIM), fills/credits, and opening/closing of games. Assist in daily tasks such as pre-shuffling, procuring cards, counting for the gaming day, making schedule adjustments, refreshing skills, etc. Report directly to the Assistant Casino Managers/Casino Managers on duty. Ensure that exceptional guest service is being delivered and dealers are fully engaged in enhancing the gaming experience. Making sure that the dealers are following procedures on the game and providing a high level of guest service. Ensuring dealers are not cross-firing, turning off their games and interacting with the guests Coaching dealers that are not meeting our standards Recommending discipline of dealers

  • Casino Telemarketing Specialist

    Wynn Resorts - Las Vegas, NV, United States
    Indexed from Smartrecruiters
    posted 106 days ago

    Why we showed this

    Employer: "wynn"Employer: "resorts"
    +1
    Unspecified Other - Mid From the posting source Salary not disclosed Equity

    Casino Telemarketing Specialist Las Vegas, NV, United States Company Description: Job Description: The Casino Telemarketing Specialist is responsible for engaging qualified casino guests through high-volume outbound calls to drive booked room reservations and incremental revenue. This role combines sales performance, guest relationship management, and service recovery to enhance guest loyalty and overall property performance. This is an hourly, performance-driven position with eligibility for a bonus after completion of the first full quarter. Core Job Duties & Responsibilities Sales & Revenue Generation Conduct 75+ outbound calls daily to targeted casino guests Convert calls into room reservations and revenue-generating bookings Meet or exceed established sales and productivity targets Apply comp and expense guidelines appropriately during guest interactions Guest Engagement & Relationship Management Build and maintain one-on-one guest relationships to drive repeat business Deliver personalized, high-quality service tailored to guest preferences Promote casino promotions, events, and programs Coordinate reservations, transportation, and accommodations Service Recovery & Issue Resolution Handle guest concerns professionally and efficiently Escalate issues when necessary while ensuring a positive guest experience Team Contribution Participate in coaching, training, and performance improvement efforts Maintain professionalism, integrity, and compliance with all policies Work Environment & Expectations A desk-based role with continuous computer and phone usage Moderate to high noise levels in a call-center-style environment Performance measured by: Call volume Conversion rate Generated revenue Guest satisfaction Qualifications: Experience & Education High school diploma or equivalent required Minimum two (2) years of experience in one or more of the following: Casino operations Telemarketing/sales Hospitality/customer service Communication

  • Assistant Director - Crisis Management

    Wynn Resorts - Las Vegas, NV, United States
    Indexed from Smartrecruiters
    posted 106 days ago

    Why we showed this

    Description: "wynn"Employer: "wynn"
    +1
    Unspecified Finance From the posting source - Staff Plus From the posting source Salary not disclosed Equity

    Assistant Director - Crisis Management Las Vegas, NV, United States Company Description: Job Description: The Assistant Director of Crisis Management (ADCM) is responsible for the development, coordination, implementation, and monitoring of the Crisis Management program for Wynn. This position will also monitor and evaluate incidents locally and globally, using incident escalation protocols to communicate to all aspects of operations. The ADCM will report directly to the Director of Crisis Management (DCM). This position is an office-based role and cannot be done remotely. Job Responsibilities: Assist in creating and disseminating a crisis management manual that is easily accessible and constantly updated and reviewed by appropriate personnel. Assist in establishing company-wide crisis management policies, standards, plans (including but not limited to company crisis management plans), and operational support platforms for crisis events. Develop a cohesive and user-friendly method of expeditious notifications and updates. Ensure events that could potentially impact Wynn are escalated to the DCM. Ability to analyze a developing crisis and provide accurate intelligence to support crisis management teams. Assist in developing and incorporating best practices; execute training standards and programs for crisis incident management and business continuity. Provide business and technical guidance to senior leadership, department operators, and employees. Provide summarized and detailed metrics on Crisis Management, readiness, crisis and incident reporting, and perform gap analysis and controls assurance program reviews as necessary in areas critical to the operating effectiveness of Wynn. Engage with corporate, business unit and division leaders as appropriate to minimize the recurrence crisis incidents. Maintain contact

  • Sr. Executive Host - Domestic Asian Marketing

    Wynn Resorts - Las Vegas, NV, United States
    Indexed from Smartrecruiters
    posted 106 days ago

    Why we showed this

    Employer: "wynn"Employer: "resorts"
    +1
    Unspecified Marketing From the posting source - Senior From the posting source Salary not disclosed Equity

    Sr. Executive Host - Domestic Asian Marketing Las Vegas, NV, United States Company Description: Job Description: The Domestic Asian Marketing Senior Executive Host is responsible for developing and coordinating programs to attract premium and high-limit players and host such guests to ensure guest satisfaction and repeat visits. Essential Job Duties & Responsibilities Follows all Wynn Las Vegas core values and property and department standards are implemented and applied. Actively contributes to departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures, records and reports. Verifies that all applicable internal policies, federal and state laws, rules, regulations and property-wide controls are enforced within the department. Delivers and maintains a maximum level of service. Contributes to company-wide communication and best practices. Keeps informed of all new developments within the department. Balances multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations. Monitor existing high-limit guest programs and develop knowledge of customer betting habits, credit situation, and levels of participation to manage programs to ensure maximum profit margins, adequate play levels, and appropriate cost control. Host high-limit guests and accommodate their needs within program guidelines to ensure guest satisfaction and encourage return visits. Award customer complimentary based on gaming action and program guidelines. Coordinate, set up, and confirm guest rooms, meals, and gaming reservations. Assists guests with questions and special requests to ensure coordination of guest needs to provide for their maximum convenience and comfort. Support organization of special functions (parties, tournaments, etc.) and participates in telemarketing efforts

  • Executive Host - Middle Eastern Marketing

    Wynn Resorts - Las Vegas, NV, United States
    Indexed from Smartrecruiters
    posted 106 days ago

    Why we showed this

    Employer: "wynn"Employer: "resorts"
    +1
    Unspecified Customer Success From the posting source - Mid From the posting source Salary not disclosed Equity

    Executive Host - Middle Eastern Marketing Las Vegas, NV, United States Company Description: Job Description: The Executive Host position will be responsible for the continuous acquisition of new casino slot & table games players to grow property player base and increase revenues along with assuring retention and repeat business through all communication channels to include telemarketing. The Executive Host will constantly strive to exceed guest expectations through gracious and personalized service. The ideal candidate for this position will possess inherent customer service skills, a passion for guest care, and a commitment to proactive service and recovery as necessary. Job Responsibilities Responsible for identifying and capturing premium casino guests both internally and externally, reviewing credit reports for credit worthiness, assisting in planning and participating with player development events. Work as a part of a team to grow the revenue and income managed by the Casino Marketing teams. Must meet monthly production, sales, special event/guest participation, and telemarketing goals. Develop one-on-one relationships with guests and provide exceptional service to cultivate and maintain relationships. Ensure that all guests are assisted in an efficient and courteous manner. Resolve complaints and issues effectively while escalating concerns as appropriate. Must be knowledgeable of, and be able to explain, games offered by the casino, current marketing events, promotions and programs along with benefits and privileges of using the Wynn Rewards program. Arrange reservations, transportation and accommodations for guests. Use sound judgment and make decisions in accordance with established comp and expense guidelines. Perform other related duties as

  • Food Runner - Zero Bond at Wynn Las Vegas

    Wynn Resorts - Las Vegas, NV, United States
    Indexed from Smartrecruiters
    posted 106 days ago

    Why we showed this

    Description: "wynn"Employer: "wynn"
    +2
    Unspecified Hospitality From the posting source - Mid From the posting source Salary not disclosed Equity

    Food Runner - Zero Bond at Wynn Las Vegas Las Vegas, NV, United States Company Description: Job Description: The Zero Bond Food Runner ensures that all dishes are delivered promptly, correctly, while maintaining Zero Bond's elevated standards of hospitality. This position requires strong communication skills, attention to detail, and the ability to thrive in a fast-paced, team-oriented environment. The ideal candidate will possess a strong understanding of food menu items, delivery etiquette, position numbers, and steps of service. The Food Runner also assists with pre-bussing, resetting tables, and supporting both the culinary and service teams to create an exceptional dining experience for all members. Key Responsibilities: Deliver food from the kitchen to tables with accuracy and efficiency, ensuring correct table and position placement. Verbally communicate with the kitchen and expeditor to confirm dishes, modification (e.g., allergies, dietary needs, requests). Spiel menu items, including preparation, ingredients, and modifications. Maintain complete knowledge of the food menu, including specifications, allergens, and garnishes. Support servers with table maintenance, including pre-bussing, resetting tables, and ensure table markings are complete prior to food delivery. Act as a liaison between front-of-house and back-of-house teams to ensure seamless service. Communicate guest needs or feedback to kitchen, management, and service teams in real time. Uphold Clark County Health Department standards for food handling and cleanliness. Complete all opening, closing, and ongoing side-work duties as assigned. Greet members and guests with warmth, eye contact, and professionalism. Anticipate guest needs and respond with urgency, discretion, and attentiveness. Maintain Wynn's uniform, grooming,

  • Supervisor – Security Communications Center

    Wynn Resorts - Las Vegas, NV, United States
    Indexed from Smartrecruiters
    posted 104 days ago

    Why we showed this

    Description: "wynn"Employer: "resorts"
    +1
    Unspecified Marketing From the posting source - Senior From the posting source Salary not disclosed Equity

    Supervisor – Security Communications Center Las Vegas, NV, United States Company Description: Job Description: The Security Communications Center (SCC) Supervisor is responsible for supervising, organizing, administering and overseeing the daily operations of the Wynn Las Vegas Security Communications Center, while ensuring timely and precise information is expeditiously dispatched to the relevant security personnel and hotel management. The SCC Supervisor is required to supervise and perform diverse, specialized and often complex dispatch communications involving significant accountability and decision-making responsibility. The SCC Supervisor must be able to operate and handle a multi-task workload during high volume and/or high stress periods of operation, which requires skill in prioritizing work flow and maximizing the use of surveillance and communications resources. The SCC Supervisor is responsible for managing SCC personnel during their scheduled shift, while ensuring the safety and security of Wynn guests, employees and facilities. Provide leadership and guidance for the officers of their respective shift. Responsible for the effective supervision and administration of the SCC personnel, to include staff development and training, performance management, employee relations, prioritizing and assigning work and related activities. Supervise the officers of their respective shift to ensure quality performance and service is provided to security personnel and hotel staff. Supervise the officers of their respective shift to ensure that all company and departmental policies, procedures and guidance are being followed and that all duties are being completed. Supervise the officers of their respective shift to ensure that effective and efficient surveillance and communication dispatch services are being provided.

  • Surveillance - Gaming Specialist

    Wynn Resorts - Las Vegas, NV, United States
    Indexed from Smartrecruiters
    posted 106 days ago

    Why we showed this

    Description: "wynn"Employer: "wynn"
    +1
    Unspecified Security From the posting source - Mid From the posting source Salary not disclosed Equity

    Surveillance - Gaming Specialist Las Vegas, NV, United States Company Description: Job Description: The Surveillance Gaming Specialist is responsible for observing and reporting activity viewed through the CCTV camera system and live casino observation. This position performs detailed observations, monitors the integrity of casino activity and uses various casino software programs to prepare gaming evaluations, procedural audits and concise reports. Job Responsibilities: Surveillance Gaming Specialist will adhere to the Wynn system of internal controls. Specialists will monitor compliance with Nevada gaming regulations and the property's business processes. They will be responsible for protecting assets through monitoring all patrons and employees for any cheating, fraud and suspicious activity. Specialists will evaluate gaming activity and determine the skill level of our guests. In addition to live observation, they will review previously recorded coverage as required. Specialists will write detailed reports and generate daily log entries on all observations and reviews as well as create any necessary documentation for Management. They will be accountable for the accuracy and thoroughness of all reports and departmental records. All Specialists must adhere to the department's training policy, perform tasks as assigned by Executive Management and be able to work as part of a team. Other duties include inspecting dice and tiles, maintaining their work area in an executive ready state and maintaining a high degree of professionalism and confidentiality. Qualifications: Candidates must be proficient in all table games offered at Wynn | Encore, with a focus on but not limited to: surveillance operations and games protection.

  • Engineer – InfoSec GRC (Governance, Risk, and Compliance)

    Wynn Resorts - Las Vegas, NV, United States
    Indexed from Smartrecruiters
    posted 106 days ago

    Why we showed this

    Description: "wynn"Description: "resorts"
    +2
    Unspecified Data From the posting source - Mid From the posting source Salary not disclosed Equity

    Engineer – InfoSec GRC (Governance, Risk, and Compliance) Las Vegas, NV, United States Company Description: Job Description: The Engineer - InfoSec GRC (Governance, Risk, and Compliance) is the primary technical resource supporting the objectives of the GRC team for Wynn Resorts North America. This role owns and optimizes control testing procedures to be executed either by the InfoSec GRC team of analysts or various automation tools, and organizes supporting documentation including architecture diagrams, data flow diagrams, vendor documentation, etc. to demonstrate effectiveness to internal and external auditors. This role will be key in growing the technical maturity of the GRC program, reporting to the Manager - IT GRC, with general direction from the VP of Information Security and CISO and Executive Director of Information Security Engineering. The GRC team supports one of the four pillars of Information Security under the Chief Information Security Officer; the others are Architecture & Engineering, Incident Response, and Identity & Access Management. Qualifications College diploma or university degree in computer science or related discipline and/or 4 years of equivalent work experience. Four(4) Years of applied work experience in cyber security programs, audits, assessments, risk, remediation, or cyber security compliance management. Job Responsibilities Implements, operationalizes, and improves technical solutions to support effective and auditable compliance to applicable industry standard and regulations (SOX, PCI, MICS, NIST, HIPAA, etc.) Review and continuously improve written compliance audit and due diligence procedures for execution by various technical and non-technical staff, including GRC analysts, internal auditors, and IT staff. Support and

  • Status Board Operator - Housekeeping

    Wynn Resorts - Las Vegas, NV, United States
    Indexed from Smartrecruiters
    posted 106 days ago

    Why we showed this

    Employer: "wynn"Employer: "resorts"
    +1
    Unspecified Operations From the posting source - Mid From the posting source Salary not disclosed Equity

    Status Board Operator - Housekeeping Las Vegas, NV, United States Company Description: Job Description: The main duty of the Status Board Operator is to respond to calls and fulfill requests from guests and various departments, ensuring outstanding guest service. Additionally, the operator is tasked with assigning rooms to Guest Room Attendants (GRAs) and Utility Housepersons. Job Responsibilities: Answer telephone calls, respond to questions and handle requests from internal and external guests according to Wynn Las Vegas guidelines; dispatch appropriate services, team members, and/or supervisors or route phone calls to appropriate departments as needed. Monitor room assignments on Amadeus, REX, and other department-specific systems to ensure productivity goals are met Oversee and coordinate work orders, including room moves and guest service requests. Assigning work orders to utility housepersons such as shampoos, drapes, furniture movement, and marble polishing. Prioritize and expedite rush rooms in collaboration with guest room attendants (GRAs) and assistant managers Communicate with assistant managers and tower managers any essential information such as guest complaints/requests. Monitor rooms for check-outs and ready-for-inspection as well as rooms on queue, and alert assistant managers and tower managers, as needed Handle guests need (service calls) as quickly, efficiently, and courteously as possible, making sure all calls, work orders, requests, and related information are completely tracked as established by department procedures Resolve guest concerns when possible and escalate issues to management when necessary; ensure department leadership is informed of all significant complaints Notify housekeeping managers or supervisors of rooms requiring preparation for VIP arrivals or

  • Butler Supervisor - Villa Services

    Wynn Resorts - Las Vegas, NV, United States
    Indexed from Smartrecruiters
    posted 106 days ago

    Why we showed this

    Employer: "wynn"Employer: "resorts"
    +1
    Unspecified Data From the posting source - Senior From the posting source Salary not disclosed Equity

    Butler Supervisor - Villa Services Las Vegas, NV, United States Company Description: Job Description: The Villa Services Butler Supervisor is responsible for maintaining the daily operations in the Department and overseeing the staff of Butlers, Runners, and Coordinators to provide prompt, personalized service in the most efficient way. The Supervisor communicates and works closely with Housekeeping, Engineering, Casino Marketing, Front Office, Front Services, VIP Services, and Food and Beverage operations to provide the highest level of service to our most elite clientele. The Supervisor promotes a fun, positive, and innovative work environment by proactively seeking new ways to “WOW” our VIP guests and works together to improve operational efficiencies. Job Responsibilities: Performs all job responsibilities of line level staff to include Butlers, Runners, and Coordinators at any given time. Creates and adjusts the daily shift schedules depending on the business demands. Perform rounds of Butler stations to verify proper safety and health code compliance and ensure guest service standards are being met on a daily basis. Focuses on key drivers of employee engagement and guest satisfaction. Coordinates with all levels of management to maintain the highest level of guest service standards. Responds to guest and team member's requests; devising intelligent solutions to challenges while supporting the departmental business plan and budget. Ensures staff is equipped with all tools to serve the guests' needs. Assists in maintaining all inventory, equipment, administrative supplies and any necessary items within the department. Readily assists with employee payroll questions, vacation and other benefits tracking, as

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