Casino Telemarketing Specialist

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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Mental health support

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Relocation assistance

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Childcare support

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Salary

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401(k) match

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Role

Seniority

Mid From the posting source

Schedule

Shift type

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Weekend work

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Company

Equity

Offered Verified - SEC 10-K source

Application

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Assessment

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Deadline

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About this role

Casino Telemarketing Specialist Las Vegas, NV, United States Company Description: Job Description: The Casino Telemarketing Specialist is responsible for engaging qualified casino guests through high-volume outbound calls to drive booked room reservations and incremental revenue. This role combines sales performance, guest relationship management, and service recovery to enhance guest loyalty and overall property performance. This is an hourly, performance-driven position with eligibility for a bonus after completion of the first full quarter. Core Job Duties & Responsibilities Sales & Revenue Generation Conduct 75+ outbound calls daily to targeted casino guests Convert calls into room reservations and revenue-generating bookings Meet or exceed established sales and productivity targets Apply comp and expense guidelines appropriately during guest interactions Guest Engagement & Relationship Management Build and maintain one-on-one guest relationships to drive repeat business Deliver personalized, high-quality service tailored to guest preferences Promote casino promotions, events, and programs Coordinate reservations, transportation, and accommodations Service Recovery & Issue Resolution Handle guest concerns professionally and efficiently Escalate issues when necessary while ensuring a positive guest experience Team Contribution Participate in coaching, training, and performance improvement efforts Maintain professionalism, integrity, and compliance with all policies Work Environment & Expectations A desk-based role with continuous computer and phone usage Moderate to high noise levels in a call-center-style environment Performance measured by: Call volume Conversion rate Generated revenue Guest satisfaction Qualifications: Experience & Education High school diploma or equivalent required Minimum two (2) years of experience in one or more of the following: Casino operations Telemarketing/sales Hospitality/customer service Communication

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