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Wynn Resorts

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  • Cocktail Server Model - Seasonal - VIP/Resort Pools

    Las Vegas, NV, United States

    unspecified Salary not disclosed

    Cocktail Server Model - Seasonal - VIP/Resort Pools Las Vegas, NV, United States Company Description: Job Description: As the Seasonal Cocktail Server Model for the VIP Pool and Resort Pools, your role will include: Responsible for providing quality guest service, serving beverages, food and amenities in all areas of the pools and cabanas, and handling cash and credit transactions at the point of sales system. The Cocktail Server/Model participates in in-house modeling programs, special casino events, banquet service functions, and performs model/presenter tasks at Wynn Las Vegas events. This is a seasonal position, and you may be released at the end of the season. Qualifications: Must be able to communicate in English with guests and co-workers. Candidates must have a strong knowledge of spirits, wine, champagne, mixed cocktails; experience in European bottle service preferred but not required. Requires a minimum of 1-year work experience in a high-volume beverage or nightclub setting; previous model/presenter experience preferred but not required. Must be able to obtain and maintain any licensing or active work cards required, at present or in the future, for this position at all times. Candidates must be 21 years of age or over. Requires the ability to work within a team environment. Additional Information: Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

  • Front Desk Representative - Resort Tower

    Las Vegas, NV, United States

    unspecified Salary not disclosed

    Front Desk Representative - Resort Tower Las Vegas, NV, United States Company Description: Job Description: The Guest Service Representative is responsible for all duties surrounding the Front Desk • Checking in/out guests • Monitoring front desk phone center • Revising in-house reservations • Cashiering functions • Resolving guest issues within limits of authority • Coordinating guest wishes with concierge • Adhering to Wynn Standards/Core Vales and all policies and procedures Qualifications: • High school diploma or equivalent required • Two years of customer service experience • Minimum of one year front desk experience or equivalent position Additional Information: Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.

  • Preliminary Investigator

    Las Vegas, NV, United States

    unspecified Salary not disclosed

    Preliminary Investigator Las Vegas, NV, United States Company Description: Job Description: The Wynn Las Vegas (WLV) Preliminary Investigator is responsible for protecting company assets and provides a safe environment for our team members and guests; interviewing, summarizing, and writing comprehensive security reports to memorialize incidents that occur on property. Duties include, but are not limited to: maintaining records and processes for auditing purposes, supporting department team members and maximizing opportunities for departmental success; maintaining all company standards; and ensuring excellent guest and team member experience. Effectively document all incidents and events into security incident reports, ensuring these reports will be complete and accurate relevant to the incident. Incident reports will include Guest/Patron Missing Property reports, Guest/Patron Injury reports, Guest /Patron Property Damage reports, VIP/Private Access reports, Hotel Property Damage reports, Employee Injury reports, Guest/Employee Assist reports, Outside Agency Assist reports, Recovered Property reports, Criminal Acts reports, Safe Recovery reports, Vehicle Damage reports, Suspicious Incident reports, Guest/Employee Misconduct reports, and any other incident requiring documented evidence of occurrence. Effectively identify and use all forms and documents that are relevant within Preliminary Investigations. Forms and documents will include Guest/Employee Voluntary statements, Guest Accident/Illness reports, Guest Injury forms, Refusal of Medical Assistance forms, Medical Provider forms, Property Loss/Damage forms, Guest Claims cards, Employee Accident reports, Notice of Injury forms C-1 and C-3, Additional Information and Medical Release forms, Medical Referral forms, Prescription forms, Transport and Taxicab forms. Effectively make use of the iTrak computer program and become knowledgeable in basic procedures including, but

  • Security Officer

    Las Vegas, NV, United States

    unspecified Salary not disclosed

    Security Officer Las Vegas, NV, United States Company Description: Job Description: Security Officers are responsible for the safety of patrons, employees and the Wynn and Encore Property. In addition, Security Officers are responsible for ensuring all laws and policies are followed while being responsible for creating a positive guest experience by adhering to the Forbes five-star standards and the Wynn and Encore Core Values and Behaviors. Key Responsibilities Safety & Security Operations Patrol casino floor, hotel areas, and property perimeter to identify potential risks, hazards, or suspicious activity. Prevent theft, fraud, cheating, vandalism, and unauthorized entry. Enforce all company policies, procedures, and gaming regulations. Incident Response & Emergency Handling Respond promptly to emergencies including medical incidents, fires, disturbances, and criminal activity. Administer first aid/CPR as trained. De-escalate conflicts and manage disorderly conduct professionally. Coordinate with law enforcement and emergency services when required. Asset Protection & Compliance Escort cash, chips, and other valuables across the property. Verify IDs and ensure compliance with age restrictions and gaming laws. Protect company assets and assist in safeguarding gaming operations. Guest & Employee Service Provide directions, assistance, and security escorts to guests and team members. Maintain a visible, professional presence to deter misconduct. Deliver exceptional guest service while enforcing security standards. Qualifications: Education & Experience High school diploma or GED required. Prior security, law enforcement, military, or hospitality experience preferred. Previous casino or gaming environment experience is a plus. Licenses / Certifications Ability to obtain and maintain required gaming license / work cards . Key

  • Analyst - Asset Management

    Las Vegas, NV, United States

    unspecified Salary not disclosed

    Analyst - Asset Management Las Vegas, NV, United States Company Description: Job Description: The Asset Management Analyst is responsible for the centralized management of all IT assets - hardware, software, cloud, and mobile resources - across Wynn Resorts, including Wynn and Encore Las Vegas and Wynn Design and Development. Working in conjunction with similar resources globally, this role ensures the organization maintains a comprehensive, accurate, and up-to-date inventory of all IT assets, enforces compliance with internal policies and external regulations, and drives cost-effective procurement and lifecycle management. The Analyst will collaborate with IT, Finance, Procurement, Compliance, ESG, and Risk Management teams to optimize asset utilization, minimize risk, and support strategic business objectives. Core Job Duties & Responsibilities Asset Lifecycle Management Oversee the end-to-end lifecycle of IT assets (hardware, software, cloud, mobile), from acquisition and deployment to maintenance, renewal, and secure disposal. Ensure all assets are tracked, assigned, and accounted for in the organization's centralized asset management system, maintaining compliance with PCI, PII, and other regulatory requirements. Conduct regular audits and reconciliations to verify inventory accuracy and compliance, preparing detailed reports for management and recommending remediation as needed. Integrate automation and AI-driven processes for asset discovery, tracking, and predictive lifecycle management. Hardware Asset Management Maintain an Authorized Hardware List; ensure all hardware assets are properly tagged, tracked, and disposed of according to company policy. Monitor hardware requisition, delivery, warranty status, and service agreements; match serial numbers to purchase orders and verify warranty information. Collaborate with vendors for break/fix maintenance and manage

  • Front Desk Representative - Tower Suites/VIP

    Las Vegas, NV, United States

    unspecified Salary not disclosed

    Front Desk Representative - Tower Suites/VIP Las Vegas, NV, United States Company Description: Job Description: Responsible for processing guest arrivals, departures, phone calls, revising in-house reservations, cashiering functions, and assists with additional special guest service requests while adhering to Forbes 5-Star/AAA 5-Diamond Service Standards and Wynn|Encore Las Vegas Core Values and all policies and procedures. Act as a hotel ambassador for guests and inter-departmental requests and inquiries. Job Responsibilities: Extensive knowledge of Property Management System Extensive knowledge of Wynn|Encore Las Vegas room types and amenities Comprehensive knowledge of Wynn|Encore Las Vegas property offerings, locations, amenities and services provided Executes room rate corrections/revisions, food and beverage credit application, Casino revisions, and rebate adjustments to guest accounts Acts as a liaison between guests and all other Property Departments Resolves billing issues/disputes for past and future reservations and settlement of in-house guest accounts Responsible for maintaining a working knowledge all current promotions and rate codes Ensure all guests interactions are in accordance to Forbes 5-Star/AAA 5-Diamond standards, in order to maintain the integrity of the Wynn|Encore Las Vegas ambiance while promoting hotel facilities and services Handle all financial transactions carefully to ensure cash bank is accurately balanced at the end of each shift Resolve guest issues within limits of authority and empowerment Maintains the cleanliness and supply levels of Front Desk Accurately completing checklists and reports associated with specific shifts Possess the appropriate knowledge and skill level to act a Front Desk Representative in the Resorts, VIP Services, Satellite, Front Desk Call Center,

  • Executive Host - Domestic Asian Marketing

    Las Vegas, NV, United States

    unspecified Salary not disclosed

    Executive Host - Domestic Asian Marketing Las Vegas, NV, United States Company Description: Job Description: The Domestic Asian Marketing Executive Casino Host position will be responsible for the continuous acquisition of new players to grow property player base and increase revenues along with assuring retention and repeat business through all communication channels to include telemarketing with a focus on Domestic Asian clientele. The Domestic Asian Casino Host will constantly strive to exceed guest expectations through gracious and personalized service. The ideal candidate for this position will possess inherent customer service skills, a passion for guest care, and a commitment to proactive service and recovery as necessary. Core Key Skills Cultural Intelligence & Market Fluency - Deep understanding of diverse Asian cultures (Chinese, Korean, Vietnamese, Filipino, etc.) within the domestic U.S. market; Awareness of cultural etiquette, traditions, and guest expectations Relationship Management & VIP Clientele - Build and sustain long-term relationships with high-value guests; Strong network within Asian business communities, social circles, and affluent clientele segments Luxury Service & Wynn Standards - Expertise in ultra-luxury guest experience delivery, aligned with Wynn's Five-Star standards; Impeccable attention to detail in guest preferences, profiles, and service recovery Sales Acumen & Revenue Generation - Strong understanding of casino/player development, hospitality sales, or high-end client acquisition; Driving incremental revenue through personalized offers and experiences Multilingual Communication - Fluency or proficiency in one or more languages such as: Mandarin, Cantonese, Korean, Vietnamese Event Planning & Experience Curation - Expertise in organizing exclusive events, VIP activations, and cultural

  • Manager - Application Support

    Las Vegas, NV, United States

    unspecified Salary not disclosed

    Manager - Application Support Las Vegas, NV, United States Company Description: Job Description: The Manager of IT Application Support is a key member of the Wynn Las Vegas IT Team and reports directly to the Director, IT Application Support. This position is responsible for all support analyst and technician personnel and will ensure that all daily tasks are performed by personnel in a timely manner. This position will collaborate with other IT leaders. Core Job Duties & Responsibilities Manages the daily activities of the Application Support Department to include training, coaching, organizing, planning, and staffing operations. Responds to the most complex application and hardware issues for customers. Identifies problem tickets and coordinates appropriate corrective action. Takes a proactive approach to identify and resolve potential issues. Schedules and organizes work assignments of application support team. Acts as a coach and mentor. Provides new hire application support training, in addition to documented step by step new hire IT onboarding. Prepare operational reports and analyses setting forth progress, adverse trends and appropriate recommendations or conclusions. Contributes to the creation and modification of overall support policy and procedures. Manage and oversees Application Support projects/tasks and ensure on-time delivery. Timely reporting of assigned tasks for application support is vital to the success of this department. Works on special projects to improve operating efficiencies. Recommend various personnel actions including, but not limited to, coaching, hiring, performance appraisals, promotions, transfers, and vacation schedules. Perform other management assigned tasks as required Participate in the on-call incident manager rotation.

  • Protective Services Officer I

    Las Vegas, NV, United States

    unspecified Salary not disclosed

    Protective Services Officer I Las Vegas, NV, United States Company Description: Job Description: The Security Access Control Officer is an armed employee that is responsible for safeguarding the well-being and assets of employees, guests, and the Wynn Las Vegas property at all times. Security Access Control Officers must adhere to all company policies, procedures, while upholding the Forbes Five-Star service standards and the Wynn Core Values and Behaviors. The primary responsibilities include screening all individual and items at back-of-house entrance points, reporting any suspicious occurrences and assisting with any security threats or emergencies. Essential Duties Will conduct quarterly proficiency and development training, including a firearms training and qualifications and close quarter combat training. Responsible for safety of Executive Personnel when assigned to the Wynn Executive Office post or during crisis response. Conduct a visual inspection of every individual and item entering their vicinity for potential threats. Monitor magnetometer (or handheld magnetometer) for the presence of metal, indicating possible weapons to include knives, electronic devices (such as Tasers), and firearms. Screen carry in items by conducting a physical search of bags and items inbound and outbound, observe to detect weapons or contraband; confiscate restricted items when necessary or conduct appropriate check in process. Maintain a good state of security in area of operation and report any security violations to management and Security Communications Center (SCC); request additional security support as needed. Provide medical assistance, to any employee or guest, in accordance with their medical training, until proper First Responders arrive and

  • Assistant Shift Manager - Public Area (Overnight Shift)

    Las Vegas, NV, United States

    unspecified Salary not disclosed

    Assistant Shift Manager - Public Area (Overnight Shift) Las Vegas, NV, United States Company Description: Job Description: The overnight Assistant Shift Manager position with the Public Area division is instrumental in orchestrating an exceptionally refined operating environment by ensuring the immaculate presentation and pristine condition of all public areas throughout Wynn Resorts' property. Dedicating up to 95% of their time to the floor, overseeing the impeccable maintenance of all areas by curating team performance, ensuring unwavering adherence to all Hotel and Department Policies, Procedures and Service Standards, while coaching, developing and inspiring associates to deliver excellence. Managing clock-in and clock-out procedures for team members. Maintaining and posting daily sign-in documentation as required. Refining daily shift schedules, communication systems, key and equipment inventory logs as needed. Distributing keys, communication devices and equipment with precision. Facilitating all daily pre-shift briefings. Ensuring special projects and bespoke cleaning requests are executed to completion, with Shift Managers informed of all status updates. Conducting performance evaluations as assigned by Shift Manager. Maintaining vigilant oversight of all associates regarding safety, policy compliance and performance excellence. Collaborating with Management on all performance management matters. Consistently conducting comprehensive inspections of all assigned areas at both Wynn and Encore properties to ensure 5-Star luxury standards are consistently exceeded and operations flow seamlessly. Ensuring precise placement and removal of directional signage. Attending bi-weekly Shift Manager meetings to align on operational excellence. Qualifications: High school diploma or equivalent; advanced education in hospitality management strongly preferred Clear and concise English language proficiency with

  • Supervisor – Security Communications Center

    Las Vegas, NV, United States

    unspecified Salary not disclosed

    Supervisor – Security Communications Center Las Vegas, NV, United States Company Description: Job Description: The Security Communications Center (SCC) Supervisor is responsible for supervising, organizing, administering and overseeing the daily operations of the Wynn Las Vegas Security Communications Center, while ensuring timely and precise information is expeditiously dispatched to the relevant security personnel and hotel management. The SCC Supervisor is required to supervise and perform diverse, specialized and often complex dispatch communications involving significant accountability and decision-making responsibility. The SCC Supervisor must be able to operate and handle a multi-task workload during high volume and/or high stress periods of operation, which requires skill in prioritizing work flow and maximizing the use of surveillance and communications resources. The SCC Supervisor is responsible for managing SCC personnel during their scheduled shift, while ensuring the safety and security of Wynn guests, employees and facilities. Provide leadership and guidance for the officers of their respective shift. Responsible for the effective supervision and administration of the SCC personnel, to include staff development and training, performance management, employee relations, prioritizing and assigning work and related activities. Supervise the officers of their respective shift to ensure quality performance and service is provided to security personnel and hotel staff. Supervise the officers of their respective shift to ensure that all company and departmental policies, procedures and guidance are being followed and that all duties are being completed. Supervise the officers of their respective shift to ensure that effective and efficient surveillance and communication dispatch services are being provided.

  • Senior Project Manager – Martech

    Las Vegas, NV, United States

    unspecified Salary not disclosed

    Senior Project Manager – Martech Las Vegas, NV, United States Company Description: Job Description: As a Senior Project Manager within the Martech organization at Wynn , you will lead complex, high‑visibility initiatives that support our marketing technology ecosystem, including Braze, custom built applications, and others as identified. Success in this role requires not only strong project management expertise, but also a solid understanding of marketing operations, customer engagement technologies, and how Martech capabilities drive business outcomes. You will be expected to take ownership of projects, operate with a high level of accountability, and thrive in a collaborative, fast‑moving environment. Exceptional communication, organization, follow‑through, and documentation skills are essential. Key Responsibilities Lead the successful delivery of multiple Martech projects, managing resources, scope, schedule, budget, risks, communications, and quality. Ensure all project team members understand the overall scope and their individual contributions, especially across marketing, Martech, and technical teams. Drive issue resolution by proactively identifying blockers, escalating when necessary, and ensuring timely solutions. Assess user and marketing requirements, identify gaps, and recommend effective technical and operational solutions. Provide accurate, timely, and transparent project status updates to stakeholders, ensuring alignment and expectation management. Proactively identify, communicate, and mitigate risks to ensure successful project delivery. Maintain detailed project plans and schedules, ensuring all work aligns with agreed‑upon timelines and deliverables. Apply project management best practices and methodologies (PMI, Waterfall, Agile) to achieve defined objectives. Track and manage project budgets, including burndown and forecasting throughout the lifecycle. Manage and coordinate with external vendors supporting Martech

  • Manager - Catering Services

    Las Vegas, NV, United States

    unspecified Salary not disclosed

    Manager - Catering Services Las Vegas, NV, United States Company Description: Job Description: The Catering Service Manager is a key revenue-driving leader responsible for curating exceptional event experiences while achieving and exceeding sales objectives. This role blends strategic sales expertise with operational precision to deliver elevated, seamless group and catering events aligned with luxury service standards. Ideal Candidate Proven experience in catering sales or luxury hospitality event management Strong understanding of food & beverage operations, banquet execution, and event design Exceptional sales acumen with a track record of achieving or exceeding revenue targets Polished communication and relationship-building skills suited for high-end clientele Detail-oriented with the ability to manage multiple high-profile events simultaneously Key Job Duties & Responsibilities Business Development & Revenue Generation Proactively solicit, secure, and cultivate catering and group business to achieve defined sales goals, maximizing profitability and long-term client relationships. Event Sales & Experience Design Lead the end-to-end sales and coordination of all catering events, including food and beverage programming, décor, entertainment, and audiovisual elements-ensuring each event reflects a refined, cohesive, and memorable guest experience. Revenue Optimization Strategically upsell and enhance event offerings to drive incremental revenue while maintaining a premium guest experience tailored to each client's vision. Operational Collaboration Partner closely with culinary, banquet, and operations teams to ensure flawless execution of all events, maintaining meticulous attention to detail and adherence to luxury service standards. Banquet Services Support Provide hands-on support to the Banquet Services team as needed, ensuring service excellence and seamless event delivery during high-volume

  • Manager - Lounges

    Las Vegas, NV, United States

    unspecified Salary not disclosed

    Manager - Lounges Las Vegas, NV, United States Company Description: Wynn Resorts is committed to cultivating an exceptional culture defined by sophistication, collaboration, and unwavering excellence. We seek refined and distinguished professionals who embody a passion for luxury hospitality and premium service delivery. Job Description: The Lounge Manager ensures service is maintained at the highest standards of luxury through meticulous execution of service protocols and refined professionalism. Providing strategic guidance to staff to consistently deliver sophisticated, curated experiences that exceed the expectations of our most discerning guests. Essential Job Duties & Responsibilities Lead, mentor, and inspire staff to deliver refined, curated experiences that reflect Wynn's commitment to luxury hospitality and service excellence for all guests. Cultivate and maintain relationships with distinguished guests, VIP patrons, celebrities, key influencers, and high-rollers. Manage and mentor staff with excellence; representing Wynn Resorts with professionalism in addressing and resolving staff and guest matters with discretion and sophistication. Uphold the premium vision of Wynn Standards, business objectives, and marketing initiatives in alignment with Beverages' Executive Leaders. Develop comprehensive risk management and mitigation strategies. Maintain all property mandates and standards. Monitor and analyze daily operational reports to ensure luxury service are consistent. Assess staffing requirements, develop strategic operational plans, and identify opportunities for enhanced service delivery and operational growth. Ensure optimal team performance, morale, and productivity are always high. Model exemplary professionalism, refined service standards, and a commitment to excellence that sets the tone for the entire team. Qualifications: A minimum of five (5) years of progressive

  • Gaming Technician

    Everett, MA, United States

    unspecified $40.51-$40.51/hr

    Gaming Technician Everett, MA, United States Company Description: Encore Boston Harbor features 210,000 square-feet of gaming space including more than 3,000 slot machines and 240 table games. Situated on the Mystic River in Everett, Massachusetts, and connected to Boston Harbor, Encore Boston Harbor boasts 671 spacious hotel rooms, a spa, salon and fitness center, specialty retail shops, 15 dining and lounge venues and more than 50,000 square feet of ballroom and meeting spaces. The grounds feature a six-acre Harborwalk with pedestrian and bicycle paths that provide access to the waterfront, an event lawn, public art and ornate floral displays. It is the largest private, single-phase development in the history of the Commonwealth of Massachusetts. Job Description: Hourly Rate: $40.51 - $40.51 The Encore Boston Harbor Gaming Technician is responsible for the daily maintenance and repair of slot machines. The gaming technician will monitor and ensure that all slot machines are maintained in working order, are holding the proper percentage, and are returned to proper operation in the shortest time frame possible. Responsibilities include, but are not limited to: maintaining all Encore Standards and ensuring excellent guest and team member experience. JOB RESPONSIBILITIES: Follows all Encore Boston Harbor core values and property and department standards are implemented and applied. Actively contributes to departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports. Delivers and maintains a maximum level of service. Contributes to company-wide communication and best practices. Keeps informed of all new developments within the

  • Restaurant Manager - Delilah

    Las Vegas, NV, United States

    unspecified Salary not disclosed

    Restaurant Manager - Delilah Las Vegas, NV, United States Company Description: Job Description: The Restaurant Manager for Delilah at Wynn Las Vegas is responsible for leading daily operations within a high-profile, luxury dining and entertainment venue. This role ensures seamless execution of service, exceptional guest experiences, and alignment with Wynn's Forbes Five-Star standards. Delilah operates as a modern-day supper club, blending fine dining, live entertainment, and nightlife energy. The Restaurant Manager must deliver elevated hospitality while managing a dynamic environment that includes VIP clientele, high-volume service periods, and entertainment-driven dining. Key Responsibilities Operational Leadership Oversee all front-of-house operations, ensuring seamless service flow across dining, lounge, and entertainment components Manage opening, operating, and closing procedures to ensure readiness and adherence to Wynn standards Monitor dining room pacing, table turns, and guest flow to maximize both experience and revenue Ensure all environmental elements (lighting, music, temperature, presentation) align with the Delilah brand experience Guest Experience & VIP Service Deliver highly personalized service aligned with Wynn's luxury hospitality standards Engage and interact with VIP guests, ensuring expectations are anticipated and exceeded Resolve guest concerns immediately, implementing service recovery strategies when needed Collaborate with VIP Services, Nightlife, and Casino Marketing teams to enhance guest experiences Team Leadership & Development Recruit, train, mentor, and supervise FOH team members including servers, hosts, and support staff Conduct pre-shift meetings to communicate VIPs, events, entertainment schedules, and service priorities Foster a high-performance culture that promotes professionalism, accountability, and collaboration Provide coaching, performance evaluations, and corrective action when required

  • Host Person - Casual Dining

    Las Vegas, NV, United States

    unspecified Salary not disclosed

    Host Person - Casual Dining Las Vegas, NV, United States Company Description: Job Description: The Host Person is responsible for creating a welcoming and positive first impression for guests at Wynn Las Vegas. This role manages reservations, guest flow, and seating while delivering friendly, efficient, and attentive service consistent with Wynn's service standards. The Host Person serves as the first and last point of contact for guests, ensuring a seamless dining experience through professional communication, strong organization, and a guest-first mindset. Key Responsibilities Guest Experience & First Impressions Greet all guests warmly with eye contact and a friendly, engaging demeanor Maintain a professional, upbeat presence in all guest interactions Provide accurate information regarding menu offerings, wait times, and restaurant amenities Thank and invite guests to return, creating a lasting positive impression Seating & Reservations Management Manage the guest seating process to ensure efficient table turns and balanced service flow Maintain accurate waitlists and provide realistic wait times Coordinate reservations, large-party bookings, and special seating requests Communicate effectively with servers and management regarding guest flow and table status Communication & Coordination Act as a liaison between guests and restaurant team members, relaying feedback or service needs Communicate guest preferences, special occasions, or VIP notes to service and management teams Support front-of-house operations through clear, timely communication Guest Support & Service Recovery Assist guests with special requests, inquiries, and directions to other property amenities Address guest concerns with professionalism and escalate issues as needed Support overall guest satisfaction by anticipating needs and

  • Apprentice Bartender- Catering & Banquets

    Everett, MA, United States

    unspecified $20.33-$20.33/hr

    Apprentice Bartender- Catering & Banquets Everett, MA, United States Company Description: Encore Boston Harbor features 210,000 square-feet of gaming space including more than 3,000 slot machines and 240 table games. Situated on the Mystic River in Everett, Massachusetts, and connected to Boston Harbor, Encore Boston Harbor boasts 671 spacious hotel rooms, a spa, salon and fitness center, specialty retail shops, 15 dining and lounge venues and more than 50,000 square feet of ballroom and meeting spaces. The grounds feature a six-acre Harborwalk with pedestrian and bicycle paths that provide access to the waterfront, an event lawn, public art and ornate floral displays. It is the largest private, single-phase development in the history of the Commonwealth of Massachusetts. Job Description: Hourly Pay- $20.33- $20.33 The Encore Boston Harbor Apprentice Bartender will be responsible for working with and supporting the Bartender in the preparation of beverages and where appropriate, service of food items to guests dining at bar counters. This position requires a strong knowledge of beer, wine, champagne, liquor, and preparation of mixed drinks as well as an understanding of garnish preparations, health and sanitation standards. This includes, but is not limited to: fulfilling job responsibilities to support the department and maximizing opportunities for success; maintaining all Encore Standards; and ensuring excellent guest and team member experience. JOB RESPONSIBILITIES: Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied. Participates in short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness;

  • Valet Attendant

    Las Vegas, NV, United States

    unspecified Salary not disclosed

    Valet Attendant Las Vegas, NV, United States Company Description: Job Description: The Valet Attendant is responsible for providing professional and courteous service to each and every guest while maintaining a sense of urgency at all times. They will be responsible for exceeding guest expectations through positive interactive skills. Responsible for maintaining the Wynn standards of service with guests and coworkers at all times. Responsible for delivering and maintaining the Forbes 5-Star level of service. Valet Attendant will be responsible for greeting and providing parking assistance to all arriving guests. Valet Attendant will be responsible for maintaining a sense of urgency at all times while servicing the guest in a timely manner. Responsible for operating and parking guests' cars safely. Reports issues and/or potential problems to immediate supervisor. Ensures the Wynn standards of cleanliness and appearance for all areas. Works with safety as a priority, and follows department and company safety standards. Knows and adheres to Wynn and departmental policies and procedures, embrace company culture and take pride in the resort and amenities. Understands and well versed in the resort, hotel features and services including all outlets, hours of operation, activities and events available to guests. Attends required training classes and incorporates new standards, service knowledge and safety into daily work practices. Looks for opportunities to assist peers, guests, other departments or leaders at all times. Solution oriented, stays on task and promotes teamwork. Awareness of guest experience at all times, smiles and makes eye contact and communicates professionally. Performs all

  • Chief Concierge

    Everett, MA, United States

    unspecified $74K-$80K

    Chief Concierge Everett, MA, United States Company Description: Encore Boston Harbor features 210,000 square-feet of gaming space including more than 3,000 slot machines and 240 table games. Situated on the Mystic River in Everett, Massachusetts, and connected to Boston Harbor, Encore Boston Harbor boasts 671 spacious hotel rooms, a spa, salon and fitness center, specialty retail shops, 15 dining and lounge venues and more than 50,000 square feet of ballroom and meeting spaces. The grounds feature a six-acre Harborwalk with pedestrian and bicycle paths that provide access to the waterfront, an event lawn, public art and ornate floral displays. It is the largest private, single-phase development in the history of the Commonwealth of Massachusetts. Job Description: Salary Rate: $74,000.00 - $80,000.00 The Encore Boston Harbor Chef Concierge is responsible for the daily operations of Concierge Services which includes but is not limited to: Concierge Desk Operations, Concierge Call Center, Encore Experience Sales/Service, Box Office Sales/Support, Restaurant Reservations Overflow, Spa & Salon Reservations Overflow, and Property Ambassadors. The Chef Concierge will oversee the development and maintaining of key vendor and local partner relationships. Responsibilities include, but are not limited to: setting the concierge strategy and ensuring alignment with overall Encore Boston Harbor strategy; identifying and maximizing opportunities for departmental and company success; maintaining all Encore Standards; and ensuring excellent guest and team member experience. This position will be fully accountable for the financial performance, daily operation, guest satisfaction, and team member satisfaction for the concierge department. JOB RESPONSIBILITIES: Ensures all Encore