Front Desk Representative - Tower Suites/VIP

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Role

Seniority

Mid From the posting source

Schedule

Shift type

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Weekend work

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Company

Equity

Offered Verified - SEC 10-K source

Application

Cover letter

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Assessment

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Deadline

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Where they hire

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About this role

Front Desk Representative - Tower Suites/VIP Las Vegas, NV, United States Company Description: Job Description: Responsible for processing guest arrivals, departures, phone calls, revising in-house reservations, cashiering functions, and assists with additional special guest service requests while adhering to Forbes 5-Star/AAA 5-Diamond Service Standards and Wynn|Encore Las Vegas Core Values and all policies and procedures. Act as a hotel ambassador for guests and inter-departmental requests and inquiries. Job Responsibilities: Extensive knowledge of Property Management System Extensive knowledge of Wynn|Encore Las Vegas room types and amenities Comprehensive knowledge of Wynn|Encore Las Vegas property offerings, locations, amenities and services provided Executes room rate corrections/revisions, food and beverage credit application, Casino revisions, and rebate adjustments to guest accounts Acts as a liaison between guests and all other Property Departments Resolves billing issues/disputes for past and future reservations and settlement of in-house guest accounts Responsible for maintaining a working knowledge all current promotions and rate codes Ensure all guests interactions are in accordance to Forbes 5-Star/AAA 5-Diamond standards, in order to maintain the integrity of the Wynn|Encore Las Vegas ambiance while promoting hotel facilities and services Handle all financial transactions carefully to ensure cash bank is accurately balanced at the end of each shift Resolve guest issues within limits of authority and empowerment Maintains the cleanliness and supply levels of Front Desk Accurately completing checklists and reports associated with specific shifts Possess the appropriate knowledge and skill level to act a Front Desk Representative in the Resorts, VIP Services, Satellite, Front Desk Call Center,

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