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Lansweeper

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  • Principal Engineer

    Alicante, Comunidad Valenciana, Spain

    hybrid Salary not disclosed

    Principal Engineer Alicante, Comunidad Valenciana, Spain PRINCIPAL ENGINEER Alicante, Spain (hybrid) We're looking for a Principal Software Engineer to operate at the intersection of deep technical expertise and cross-functional leadership. This is not a people management role. It's for someone who has spent 10+ years building real intuition for how complex systems work - and who can now translate that into architectural direction, fast decisions, and meaningful influence across the organization. You'll be a reference point for the team: someone engineers come to when they're stuck, someone who can engage with product and infrastructure discussions without needing to be briefed from scratch, and someone who is genuinely excited about where AI is taking the craft. Team Info: You will join an enthusiastic team of 40 engineers based in Spain (global engineering team is 120 people). What you'll do - Set architectural direction for key areas of the Lansweeper platform - Act as a technical reference across engineering - and beyond, when needed - Engage with product, infrastructure, and business stakeholders to shape what gets built and how - Drive adoption of AI-native ways of working across the team - Mentor senior engineers and raise the technical bar across the org - Identify and close gaps before they become problems - Collaborate with engineers across Alicante and internationally What we're looking for (Key Requirements) - 10+ years of experience in software engineering, with a clear trajectory toward architecture and technical leadership - A CV that shows coordination across teams, architectural ownership,

  • Senior Software Engineer

    Alicante, Comunidad Valenciana, Spain

    hybrid Salary not disclosed

    Senior Software Engineer Alicante, Comunidad Valenciana, Spain SENIOR SOFTWARE ENGINEER Alicante, Spain (hybrid) We're looking for a Senior Software Engineer to join our Alicante engineering team. This is a hands-on role for someone who has moved - or is ready to move - from writing code to thinking in systems and architecture. You'll work closely with a team of strong engineers on infrastructure-heavy, technically complex problems that have a real impact on IT teams around the world. Lansweeper is evolving its engineering organization toward an AI‑native development model , and we're looking for AI‑Native Senior Software Engineers who combine strong software engineering fundamentals with the ability to work effectively in an AI‑augmented workflow. This isn't a role for someone who wants to stay in their lane. You'll be expected to have opinions, move fast, and use AI tooling as a force multiplier in your day-to-day work. Team Info: You will join an enthusiastic team of 40 engineers based in Spain (global engineering team is 120 people). What you'll do - Design and build maintainable, scalable, observable, and well‑tested systems - Operate in an AI‑augmented workflow : decompose problems, guide AI tools, review AI‑generated output, and enforce production‑grade quality - Contribute architectural thinking across the team - not just your own squad - Apply strong systems thinking across data models, APIs, distributed systems, and service boundaries - Produce clear design proposals, technical documentation, and structured prompts that improve collaboration between engineers and AI systems - Work with a high degree of

  • Partner Account Executive (MSP) – B2B SaaS | Cyber Asset Intelligence

    Merelbeke, Oost-Vlaanderen, Belgium

    unspecified Salary not disclosed

    Partner Account Executive (MSP) – B2B SaaS | Cyber Asset Intelligence Merelbeke, Oost-Vlaanderen, Belgium Partner Account Executive (MSP) - B2B SaaS | Cyber Asset Intelligence About the Role Are you ready to make a meaningful impact in the ever-evolving tech landscape? At Lansweeper, we believe in transforming businesses through strategic partnerships, with Managed Service Providers (MSPs) at the heart of our go-to-market approach. As a key player in our team, you'll spearhead efforts to engage MSPs, helping them unlock their full potential with Lansweeper's innovative Cyber Asset Intelligence Platform. From building long-term client relationships to crafting tailored solutions and driving market growth, you'll play a pivotal role in shaping success stories for both MSPs and Lansweeper. This is your chance to combine your sales expertise, strategic thinking, and passion for technology in a dynamic, fast-paced environment. Together, let's redefine what's possible for MSPs and lead the charge in driving mutual value. Key Responsibilities: 1. Client Acquisition & Business Development - not only will you win the MSP for Lansweeper, you will continue to manage the growth of that MSP through its journey with us: - Identify, prospect, and acquire new MSP clients through research, networking, social media, and cold outreach. - Conduct thorough market research to identify growth opportunities within the MSP sector. - Develop and execute sales strategies tailored to the unique needs of MSPs. 2. Account Management - Build and maintain long-term relationships with MSP clients, ensuring satisfaction and loyalty. - Act as the main commercial point of

  • Senior Software Engineer, Recognition & DataCore Team

    Rome, Lazio, Italy

    hybrid Salary not disclosed

    Senior Software Engineer, Recognition & DataCore Team Rome, Lazio, Italy Senior Software Engineer Location: Rome, Italy Hybrid: 2-3 days a week in office Context & Impact We're looking for a Senior Software Engineer to join our Recognition & DataCore Team in Rome, Italy . This role sits within a high-performing engineering group tackling some of the most complex challenges in cloud-scale data infrastructure - designing and maintaining the cloud-native data pipeline engine that powers the Lansweeper platform. You won't just be maintaining systems; you'll be shaping how AI and intelligent automation transform the way we process, enrich, and reconcile massive datasets at scale. Your work will directly impact how Lansweeper ingests, processes, and delivers actionable technology asset intelligence across customer environments worldwide. Engineers here operate at the intersection of distributed systems and AI-augmented engineering - where the quality of your judgment matters as much as the quality of your code. In the short term, you'll drive the evolution of our distributed data pipeline. Long term, you'll contribute to architecture decisions, next-generation data processing capabilities, and the scalability of a platform trusted by thousands of enterprises globally. Challenge The main challenges you'll face are: - Enhancing and maintaining a high performance data pipeline for Lansweeper Discovery and the broader Lansweeper Platform - Solving complex ETL, enrichment, and data reconciliation problems at scale with AI tooling as a force multiplier, not a shortcut - Operating effectively within a large-scale distributed architecture where performance, reliability, and engineering excellence are non-negotiable - Setting the

  • Account Executive, Enterprise - EMEA

    Utrecht, Utrecht, Netherlands

    unspecified Salary not disclosed

    Account Executive, Enterprise - EMEA Utrecht, Utrecht, Netherlands Account Executive, Enterprise - EMEA Context & Impact: We are hiring an Enterprise Account Executive to drive expansion, cross‑sell, and ARR growth across our EMEA enterprise customer in the Benelux region . This role focuses exclusively on growing existing enterprise SaaS accounts by identifying new use cases, expanding product adoption, and executing high‑quality commercial plays. As an Enterprise Account Executive, you will play a critical role in increasing customer lifetime value, strengthening Director‑level relationships, and accelerating multi‑product adoption across complex IT and security environments. Your impact will directly influence ARR growth, expansion revenue, and long‑term enterprise customer success. Challenge: The main challenges you'll face are: - Managing a high‑volume portfolio of enterprise accounts while effectively prioritizing whitespace opportunities - Driving cross‑sell and upsell growth within IT and security organizations - Navigating moderate‑to‑high complexity enterprise sales cycles with multiple stakeholders - Aligning closely with Customer Success and Digital Sales to execute expansion‑at‑renewal plays Key Responsibilities: - Identify, qualify, and close expansion and cross‑sell opportunities within assigned enterprise accounts - Manage a high‑volume enterprise portfolio , prioritizing based on adoption signals, account health, and whitespace analysis - Build and maintain relationships with Manager and Director‑level stakeholders to uncover commercial opportunities - Partner with Customer Success to monitor adoption maturity and expansion readiness signals - Collaborate with Digital Sales on renewal coordination, risk mitigation, and upsell‑at‑renewal execution - Engage Solutions Engineering for technical validation, scoping, and proof‑of‑value initiatives - Work with Product Marketing to align

  • Customer Marketing Manager

    Austin, Texas, United States

    unspecified Salary not disclosed

    Customer Marketing Manager Austin, Texas, United States Lansweeper is hiring a Customer Marketing Manager (backfill) to strengthen and scale our Customer Marketing and Lifecycle Marketing engine. This role sits at the intersection of Customer Success, Sales, Product Marketing, and Demand Generation, with a clear mission: drive product adoption, retention, expansion revenue, and Net Revenue Retention (NRR). As our Customer Marketing Manager, you will own and scale programs that turn customers into long-term partners and advocates - building structured expansion marketing, upsell & cross-sell campaigns, lifecycle journeys, and customer engagement programs that directly impact revenue. In the near term, success means: - Elevating our customer lifecycle marketing strategy - Increasing expansion pipeline contribution - Strengthening alignment between Marketing and Customer Success - Driving measurable impact on NRR and retention Challenge: The main challenges you'll face are: - Scaling and optimizing a structured customer lifecycle marketing engine across a global customer base - Driving measurable expansion revenue and upsell impact in close partnership with Sales and Customer Success - Aligning customer data, health signals, and intent data to build highly targeted, performance-driven expansion programs Key Responsibilities: - Own and scale the Customer Marketing function , driving lifecycle marketing programs that increase adoption, retention, and expansion revenue - Partner with Customer Success Managers (CSMs) to develop marketing plays that accelerate time-to-value and strengthen customer engagement - Build and execute upsell and cross-sell campaigns , leveraging Salesforce, Pardot, Gainsight, and N.Rich intent data to prioritize high-intent accounts - Develop segmentation strategies by customer tier,

  • Digital Sales Manager

    Merelbeke, Oost-Vlaanderen, Belgium

    unspecified Salary not disclosed

    Digital Sales Manager Merelbeke, Oost-Vlaanderen, Belgium Digital Sales Manager Lansweeper is hiring a Digital Sales Manager to lead and scale our global Digital Sales motion. This is a new headcount driven by growth. You will lead a team of five Digital Sales Representatives across AMER, EMEA, and LATAM, owning retention and organic revenue expansion for 10,000+ active customers across SMB, mid‑market, and Enterprise. This role sits at the intersection of Net Revenue Retention (NRR), SaaS expansion, and digital transformation. Your mission: Deliver predictable NRR and expansion revenue, and Transform today's largely manual digital sales motion into an AI‑assisted, programmatic, scalable revenue engine. Business continuity and transformation go hand in hand. Challenge: The main challenges you'll face are: - Scaling a high-volume digital sales motion across 10,000+ accounts while maintaining strong Net Revenue Retention (NRR) - Transitioning from manual retention efforts to AI-driven, automated digital sales workflows - Building reliable forecasting discipline and revenue predictability across a globally distributed team Key Responsibilities: - Lead & develop a global Digital Sales team (5 FTEs) across AMER, EMEA, and LATAM - setting clear targets, accountability, and performance cadences - Own Net Revenue Retention (NRR) and expansion targets - driving growth through additional assets, usage expansion, plan upgrades, and price optimisation - Coach consistently: pipeline reviews, call coaching, deal strategy, performance management, and career development - Design and execute the transition toward a programmatic, AI-assisted digital sales motion in partnership with RevOps, Product, and Customer Success - Own forecasting for the digital segment -

  • Sales Manager New Business AMER

    Austin, Texas, United States

    unspecified Salary not disclosed

    Sales Manager New Business AMER Austin, Texas, United States We are hiring a Sales Manager New Business to replace an existing leader and continue driving momentum across our new business segment . This role leads a team of 4-5 Account Executives focused exclusively on mid-market and enterprise new logo acquisition . You will own execution, performance, and discipline across inbound and outbound motions while strengthening enterprise positioning in competitive ITSM, ITAM, and cybersecurity markets. In year one, success means building a structured, high-performing acquisition engine grounded in SPICED, MEDDPICC, Salesforce forecasting discipline, and AI-powered sales execution - with measurable improvements in conversion rates and deal velocity. Key Responsibilities: Customer Acquisition Strategy - Develop and execute a new business acquisition strategy across mid-market and enterprise accounts in AMER - Define territory segmentation and target account strategy to accelerate enterprise pipeline growth - Strengthen competitive positioning within ITSM, ITAM, and cybersecurity markets - Partner cross-functionally with Marketing, Product, and Partnerships to align go-to-market execution Pipeline Management & Conversion Excellence - Build and inspect pipeline rigorously using SPICED and MEDDPICC frameworks - Improve funnel conversion rates, sales cycle velocity, and deal quality - Lead complex deal reviews, negotiations, and commercial structuring - Maintain strong Salesforce CRM hygiene , forecasting accuracy, and outbound execution using Outreach and LinkedIn Sales Navigator Performance Monitoring & Forecasting - Deliver accurate weekly and monthly forecasts to the SVP Sales AMER - Track and optimize key acquisition metrics: pipeline coverage, close rate, ACV, sales cycle length - Leverage AI

  • Enterprise Account Executive

    Austin, Texas, United States

    unspecified Salary not disclosed

    Enterprise Account Executive Austin, Texas, United States Enterprise Account Executive Context & Impact: We're building a high-impact Enterprise Growth motion inside a $100M+ ARR scale-up - and we need enterprise sellers who know how to create opportunity where it doesn't exist. This is not a traditional Account Manager role. This is a hunter role focused on both Enterprise Expansion and New Business across North America. You will own a defined set of enterprise accounts while also driving new logo acquisition - penetrating complex IT and security organizations, multithreading across buying centers, and building compelling business cases that win executive support. As an Enterprise Account Executive , you will directly influence: - Enterprise ARR growth - Expansion revenue - New logo acquisition - Multi-product adoption across Cybersecurity, ITAM, and ITSM environments - Executive relationship depth within strategic accounts Top measurable goals in the first 12 months: - Successfully complete all Sales Enablement training and pass the product and sales acumen assessment. - Build a healthy pipeline, advance opportunities through the sales cycle, understand your assigned book of business, and consistently close new revenue. Challenge The main challenges you'll face are: - Prospecting and creating pipeline within complex enterprise environments - Navigating IT, Security, and Operations stakeholders with competing priorities - Balancing new business acquisition with expansion revenue growth - Operating in an evolving enterprise motion where playbooks are still being refined This role is designed for builders who thrive in ambiguity and win through discipline. Key Responsibilities - Own a portfolio

  • Senior QA Engineer Spain - Cyber Asset Intelligence Platform

    Alicante, Comunidad Valenciana, Spain

    unspecified Salary not disclosed

    Senior QA Engineer Spain - Cyber Asset Intelligence Platform Alicante, Comunidad Valenciana, Spain We are evolving our engineering organization toward an AI-native development model and are therefore looking to hire AI-Native QA Engineers who combine strong quality engineering fundamentals with the ability to work effectively in an AI-augmented workflow. Your mission: ensure product quality, reliability, and test coverage at scale while using AI as a force multiplier - without compromising QA excellence. The main challenges you'll face are: - Maintaining test rigor, product quality, and validation accuracy in an AI assisted development environment - Scaling QA processes while balancing coverage, reliability, and execution efficiency - Coordinating parallel AI-driven development and testing streams without losing traceability, coherence, or quality control Key responsibilities: - Boasts proven experience in quality engineering and automation. - Maintains a user-centered mindset and has experience with Agile methodologies. - Loves staying abreast of emerging trends and technologies. - Has the ability to collaborate with cross-functional teams and stakeholders effectively. - Has the ability to work autonomously with an engineering team, identifying and challenging quality needs. - Work in automation projects, implementing new automated tests and maintaining the existing ones. - Work in technical projects, assisting your colleagues and the project lead in the development of new testing tools and frameworks. - Manage the bug backlog for the engineering team with who you will be working. - Create and maintain Test Plans for the user stories to be developed by the Engineering team that you are working with.

  • Senior QA Engineer Austin - Cyber Asset Intelligence Platform

    Austin, Texas, United States

    unspecified Salary not disclosed

    Senior QA Engineer Austin - Cyber Asset Intelligence Platform Austin, Texas, United States We are evolving our engineering organization toward an AI-native development model and are therefore looking to hire AI-Native QA Engineers who combine strong quality engineering fundamentals with the ability to work effectively in an AI-augmented workflow. Your mission: ensure product quality, reliability, and test coverage at scale while using AI as a force multiplier - without compromising QA excellence. The main challenges you'll face are: - Maintaining test rigor, product quality, and validation accuracy in an AI assisted development environment - Scaling QA processes while balancing coverage, reliability, and execution efficiency - Coordinating parallel AI-driven development and testing streams without losing traceability, coherence, or quality control Key responsibilities: - Boasts proven experience in quality engineering and automation. - Maintains a user-centered mindset and has experience with Agile methodologies. - Loves staying abreast of emerging trends and technologies. - Has the ability to collaborate with cross-functional teams and stakeholders effectively. - Has the ability to work autonomously with an engineering team, identifying and challenging quality needs. - Work in automation projects, implementing new automated tests and maintaining the existing ones. - Work in technical projects, assisting your colleagues and the project lead in the development of new testing tools and frameworks. - Manage the bug backlog for the engineering team with who you will be working. - Create and maintain Test Plans for the user stories to be developed by the Engineering team that you are working with.

  • Senior Manager, Demand Generation

    Austin, Texas, United States

    unspecified Salary not disclosed

    Senior Manager, Demand Generation Austin, Texas, United States As Senior Manager, Demand Generation , you will own and scale Lansweeper's pipeline generation engine for the global market , driving measurable impact across enterprise and mid-market segments. This is a high-impact individual contributor leadership role focused on building integrated demand generation and ABM programs that generate qualified pipeline, accelerate opportunity velocity, and support revenue growth. In the near term, the focus is on strengthening pipeline contribution, increasing campaign performance visibility, and deepening alignment with Sales (ITO audience). Longer term, the goal is to mature Lansweeper's data-driven, account-based demand generation strategy in the cybersecurity and IT asset intelligence space. Challenge: The main challenges you'll face are: - Scaling predictable, high-quality B2B SaaS pipeline generation in a competitive cybersecurity market - Strengthening Account-Based Marketing (ABM) execution across priority verticals - Driving measurable ROI and clear pipeline attribution across multiple channels Key Responsibilities: - Own the end-to-end Demand Generation strategy , including paid media, SEO/SEM, email marketing, webinars, content syndication, events, and direct mail - Build and execute integrated, multi-touch B2B demand generation campaigns that generate net-new pipeline and accelerate active opportunities - Lead and optimize Account-Based Marketing (ABM) programs using platforms such as Nrich; align closely with Sales on target account strategy - Set and deliver against quarterly pipeline sourced and pipeline influenced targets in partnership with Sales leadership - Track, analyze, and optimize performance using Salesforce, Pardot, Power BI, and ABM analytics , driving continuous A/B testing and ROI improvement Key Requirements:

  • Paid Media Specialist

    Austin, Texas, United States

    unspecified Salary not disclosed

    Paid Media Specialist Austin, Texas, United States Context & Impact We are looking for someone who wants to own something real. As Lansweeper's Paid Media Specialist, you will lead our global paid media strategy across every major channel, from search and programmatic to paid social and others. You will be the person who decides where we invest, how we measure it, and how we turn digital spend into predictable pipeline. This is a strategic individual contributor role with high visibility and genuine impact. What You Will Own You will have full ownership of our paid media function. That includes strategy, execution, measurement, and budget. Here is what that looks like in practice: - Build and own the global paid media strategy across search, display, programmatic, paid social, paid video, specific ABM, and software review platforms - Translate business and marketing goals into full-funnel paid programs that generate qualified pipeline - Define and manage global budget allocation, forecasting, and pacing across all channels - Create an experimentation roadmap: channel testing, A/B frameworks (VWO), and structured learning cycles - Help co-create performance measurement infrastructure: KPIs, dashboards, attribution models, and regular reporting - Work closely with content, product marketing, campaign, and PLG teams to produce high-impact creative and messaging - Manage relationships with agencies, platform partners, and external vendors - Provide regular strategic recommendations to marketing leadership on spend efficiency, performance trends, and pipeline impact A note on complexity: Around 70% of paid leads currently convert via free trial CTAs. You will coordinate

  • Senior Account Executive, Enterprise DACH

    Merelbeke, Oost-Vlaanderen, Belgium

    unspecified Salary not disclosed

    Senior Account Executive, Enterprise DACH Merelbeke, Oost-Vlaanderen, Belgium Senior Account Executive, Enterprise DACH Locations Open for this role are; Germany, Netherlands, Belgium and UK **Note: German Language proficiency is a MUST Context & Impact: We are hiring a Senior Enterprise Account Executive to drive strategic expansion across our EMEA enterprise customer base , in the DACH region . As a Senior Enterprise Account Executive, Enterprise DACH , you will manage and grow relationships with large enterprise clients, increasing ARR through cross‑sell, upsell, and multi‑product adoption . This role is focused on deep account penetration, executive stakeholder engagement, and expanding our footprint within complex enterprise environments. As a Senior Enterprise Account Executive, you will lead complex enterprise sales cycles, deepen executive relationships, and unlock whitespace opportunities across large, multi‑stakeholder organizations. Your impact will directly contribute to ARR growth, customer lifetime value, and long‑term strategic partnerships in EMEA. Challenge: The main challenges you'll face are: - Navigating complex, multi‑country enterprise procurement processes across EMEA - Driving cross‑sell and expansion within large, matrixed organizations - Influencing C‑suite stakeholders while aligning multiple business units - Managing long, high‑ACV enterprise sales cycles with multiple decision makers Key Responsibilities: - Own all expansion and cross‑sell motions within assigned enterprise accounts across EMEA - Develop and execute strategic account plans , including whitespace analysis and multi‑use‑case penetration - Build and maintain executive-level relationships to drive strategic alignment and value realization - Lead complex enterprise SaaS sales cycles involving procurement, security, and executive stakeholders - Partner closely with

  • Digital Sales Representative - EMEA

    Merelbeke, Oost-Vlaanderen, Belgium

    unspecified Salary not disclosed

    Digital Sales Representative - EMEA Merelbeke, Oost-Vlaanderen, Belgium The Opportunity Lansweeper serves a large base of low- to mid-ASP customers through a blend of digital, automated, and human-led post-sale engagement. As a Digital Sales Representative, you will own the lifecycle of roughly 2500 accounts with one clear mission: drive retention, expansion, and customer value at scale. This is not a traditional high-touch account management role. An offshore team supports day-to-day renewal communication and continuity, while your role is to help mature both the offshore team and the motion. You will manage the current reality, while helping build the future state: a data-driven, automation-first lifecycle model where self-serve is the default and human intervention happens only when it creates meaningful impact. You will operate at the intersection of customer lifecycle management, digital sales, and scalable process design - stepping in personally for at-risk accounts, complex escalations, and high-potential opportunities, while continuously improving the systems, playbooks, and automation that support the broader portfolio. What You'll Do Lifecycle Management at Scale - Own the post-sale lifecycle across a high-volume portfolio of low- to mid-ASP accounts. - Drive retention, engagement, renewal, and expansion through a segmented, data-driven approach. - Ensure customers receive the right guidance and outreach at the right moment, without unnecessary manual effort. Retention, Expansion & Customer Risk - Identify at-risk accounts using usage signals, engagement trends, and lifecycle data. - Support renewal and expansion opportunities with timely, targeted interventions. - Step in personally when escalation, commercial judgment, or customer confidence requires

  • Digital Revenue Manager - Enterprise - AMER

    Austin, Texas, United States

    unspecified Salary not disclosed

    Digital Revenue Manager - Enterprise - AMER Austin, Texas, United States The Opportunity Lansweeper's enterprise customer base is the backbone of our recurring revenue. As a Digital Revenue Manager - Enterprise, you'll manage the revenue equal to about 10M in ARR with one clear mission: protect and maximize the value of every single customer relationship - at scale. This is not a traditional high-touch AM role , nor is it a pure retention & expansion play - as a separate team handles deeper product adoption and upsell. Your focus is revenue excellence: ensuring an optimal Gross Revenue Retention (GRR) and, through organic growth & price growth, driving a healthy Net Revenue Retention (NRR) to keep our existing customer business growing. You'll operate in the sweet spot between digital automation and human connection - building and executing scalable lifecycle programs that nurture every account, while stepping in personally when the stakes are highest. The systems, playbooks, and AI-assisted workflows to make this possible don't fully exist yet - you'll co-create them alongside your team from the ground up. What You'll Do Programmatic Retention & Risk Management - Own the GRR target of 90%+ across your book of 750 high-value enterprise accounts. - Identify at-risk customers proactively (through data signals, metadata, and health indicators) and reactively (through escalations and churn signals). - Design and execute dedicated save plays for every at-risk account - tailored to the customer's situation, contract stage, and risk profile. - Ensure no customer falls through the cracks by

  • Digital Revenue Manager - Enterprise - EMEA

    Merelbeke, Oost-Vlaanderen, Belgium

    unspecified Salary not disclosed

    Digital Revenue Manager - Enterprise - EMEA Merelbeke, Oost-Vlaanderen, Belgium The Opportunity Lansweeper's enterprise customer base is the backbone of our recurring revenue. As a Digital Revenue Manager - Enterprise, you'll manage the revenue equal to about 10M in ARR with one clear mission: protect and maximize the value of every single customer relationship - at scale. This is not a traditional high-touch AM role , nor is it a pure retention & expansion play - as a separate team handles deeper product adoption and upsell. Your focus is revenue excellence: ensuring an optimal Gross Revenue Retention (GRR) and, through organic growth & price growth, driving a healthy Net Revenue Retention (NRR) to keep our existing customer business growing. You'll operate in the sweet spot between digital automation and human connection - building and executing scalable lifecycle programs that nurture every account, while stepping in personally when the stakes are highest. The systems, playbooks, and AI-assisted workflows to make this possible don't fully exist yet - you'll co-create them alongside your team from the ground up. What You'll Do Programmatic Retention & Risk Management - Own the GRR target of 90%+ across your book of 750 high-value enterprise accounts. - Identify at-risk customers proactively (through data signals, metadata, and health indicators) and reactively (through escalations and churn signals). - Design and execute dedicated save plays for every at-risk account - tailored to the customer's situation, contract stage, and risk profile. - Ensure no customer falls through the cracks by maintaining

  • Head of AI-Native Product Operations

    Merelbeke, Oost-Vlaanderen, Belgium

    unspecified Salary not disclosed

    Head of AI-Native Product Operations Merelbeke, Oost-Vlaanderen, Belgium Context & Impact For 21 years, Lansweeper has been a fast-moving company that is not afraid to reinvent itself. We've done so multiple times as the market, our product, and our customers have evolved. Now we're facing the biggest shift yet: the AI era. We're already well into it. Engineering is on the cutting edge of AI-assisted code development and QA, and product teams are widely using Claude Cowork, Atlassian Rovo, and other AI tools in their daily work. What's missing is the connective layer. Individual teams are adopting AI tools, but we lack the unified product workflows and tooling to turn that adoption into compounding, organization-wide returns. This role sits at the center of Product at Lansweeper and exists to build that layer: designing, configuring, and maintaining the product workflows, use cases, and product-owned tooling that sit on top of Lansweeper's shared company-wide AI and data foundation. Challenge - Greenfield mandate . No predecessor, no inherited toolkit, no established playbook. You define the discipline as you build it. - Structural change, not evangelization . Lansweeper's teams are already bought in on AI. The challenge is driving rapid, coordinated change across product management, product marketing, UX, enablement, and the partner ecosystem to achieve higher economies of scale and prevent drift between functions. - Two collaboration fronts . Engineering is the most advanced area and has the highest immediate need for process integration. At the same time, the interface between Product and the

  • Global Senior IT Manager

    Merelbeke, Oost-Vlaanderen, Belgium

    hybrid Salary not disclosed

    Global Senior IT Manager Merelbeke, Oost-Vlaanderen, Belgium Global Senior IT Manager About the Role Lansweeper is looking for a seasoned IT leader to own and evolve our global internal IT organisation. This is a leadership role first: you'll be accountable for a team of 8 across Belgium, Spain, and the US, a complex hybrid infrastructure spanning multiple regions, and a technology stack that needs to scale with a fast-growing, 400-person business. You'll report directly to the COO and carry real mandate and budget authority. The foundation is traditional IT done right: robust infrastructure, tight security, and operational excellence. On top of that, you'll drive strategic IT decisions and lead the execution of AI infrastructure and governance across the organisation, in close partnership with the Head of AI Operations. What Success Looks Like in 12-18 Months - A well-led IT team with clear roles, accountability, and a strong service culture, trusted partners to the business, not a bottleneck. - A consolidated, stable infrastructure that has reduced regional fragmentation and operates on a modern, governed stack. - Security posture that satisfies ISO/SOC 2 auditors while keeping a 400-person business running at speed. - AI infrastructure is stable, secure, and scalable. Governance tooling is operational. Teams can experiment and deploy AI safely without friction. - A LAB environment functioning as a genuine competitive asset for product testing and DevOps integration. - AI Steering Committee contributions are translating into concrete governance decisions and measurable adoption. The Real Challenges - You'll inherit a hybrid environment

  • Solution Sales Engineer - EMEA

    Merelbeke, Oost-Vlaanderen, Belgium

    unspecified Salary not disclosed

    Solution Sales Engineer - EMEA Merelbeke, Oost-Vlaanderen, Belgium Solution Sales Engineer Context & Impact: As Lansweeper continues to evolve into a broader Technology Asset and Network Intelligence platform-especially following the Redjack acquisition -we're expanding our Presales team to elevate our business impact across IT, cybersecurity, and governance domains. We're seeking a Solution Engineer who blends commercial acumen , business storytelling , and technical credibility - with a strong grounding in cybersecurity principles and risk management . You will not just deliver demos-you'll co‑create strategic solutions that address real business challenges like cyber risk, visibility gaps, compliance, and operational efficiency. This is a strategic role where you'll directly influence how enterprises adopt and realize the value of Lansweeper, including new cyber visibility and network intelligence use cases stemming from Redjack's technology. Challenge: The main challenges you'll face are: · Bridging business needs and technical capabilities into compelling strategic value propositions. · Help manage complex enterprise sales cycles from a technical perspective with multiple business and technical stakeholders. · Driving commercial momentum through consultative discovery and value articulation. Key Responsibilities: · Drive discovery & qualification: Uncover customer challenges, quantify business impact, and map opportunities in visibility, cyber hygiene, or governance. · Identify & articulate business value: Engage confidently with both IT and executive stakeholders, connecting Lansweeper's platform (including Redjack's network intelligence) to measurable ROI, risk reduction, and operational outcomes. · Own the presales journey: Partner with Account Executives on deal strategy, proof points, and success criteria from qualification to close. · Deliver