Digital Revenue Manager - Enterprise - AMER

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About this role

Digital Revenue Manager - Enterprise - AMER Austin, Texas, United States The Opportunity Lansweeper's enterprise customer base is the backbone of our recurring revenue. As a Digital Revenue Manager - Enterprise, you'll manage the revenue equal to about 10M in ARR with one clear mission: protect and maximize the value of every single customer relationship - at scale. This is not a traditional high-touch AM role , nor is it a pure retention & expansion play - as a separate team handles deeper product adoption and upsell. Your focus is revenue excellence: ensuring an optimal Gross Revenue Retention (GRR) and, through organic growth & price growth, driving a healthy Net Revenue Retention (NRR) to keep our existing customer business growing. You'll operate in the sweet spot between digital automation and human connection - building and executing scalable lifecycle programs that nurture every account, while stepping in personally when the stakes are highest. The systems, playbooks, and AI-assisted workflows to make this possible don't fully exist yet - you'll co-create them alongside your team from the ground up. What You'll Do Programmatic Retention & Risk Management - Own the GRR target of 90%+ across your book of 750 high-value enterprise accounts. - Identify at-risk customers proactively (through data signals, metadata, and health indicators) and reactively (through escalations and churn signals). - Design and execute dedicated save plays for every at-risk account - tailored to the customer's situation, contract stage, and risk profile. - Ensure no customer falls through the cracks by

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