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Otter

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  • Sales Operations Analyst

    Toronto, CAN

    unspecified CAD 81K-95K

    Sales Operations Analyst Toronto, CAN Who we are In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter - to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry's, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. What You'll Do As a Sales Operations Analyst, you will play a critical role in supporting the effectiveness and growth of our commercial organization. You will partner closely with Sales, Marketing, Revenue Operations, and Leadership teams to improve processes, generate insights, and enable data-driven decision making across the business. Lead Management & Pipeline Support - Manage inbound lead routing and qualification processes to ensure timely assignment and follow-up by Account Executives. - Analyze lead quality and conversion trends to identify opportunities for pipeline optimization. - Partner with Sales Development Representatives (SDRs) and Account Executives to improve territory planning and lead prioritization. Market Research & Business Insights - Conduct market research to identify high-potential customer segments, industries, and strategic growth opportunities. - Analyze competitive trends, customer behavior, and market dynamics to support go-to-market initiatives. - Build business cases and recommendations that help drive commercial strategy and resource

  • Strategy & Planning Associate - Los Angeles, CA

    Los Angeles, CA

    unspecified $100K-$125K

    Strategy & Planning Associate - Los Angeles, CA Los Angeles, CA Who we are In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter - to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry's, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. What you'll do - Develop and maintain sales and ops analytics reports and dashboards to provide actionable insights that support data-driven decision-making for the leadership team - Build and maintain reports, dashboards, and visualization to track key performance metrics and drive business decisions using SQL, Python, Looker, Tableau, or other BI solutions. - Proactively monitor the quality and integrity of sales and ops data and highlight improvement opportunities. - Perform deep dive analysis of operating metrics providing business insights to leadership by understanding the situation, developing a hypothesis, analyzing data, and reporting back findings/solutions. - Effectively communicate analysis results to business leaders for decision-making and prioritization - Work with business leaders on implementing sales activities as needed with some oversight. What we're looking for - Great communication skills. - Data Analytics. - Project management experience preferred. - SQL & Python

  • Senior Software Engineer - Seattle, WA

    Seattle, WA

    unspecified $167K-$230K

    Senior Software Engineer - Seattle, WA Seattle, WA Who we are In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter - to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry's, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. What you'll do - Build and evolve Otter Insights - enable customers to answer questions like “How's my business doing?”, “What should I focus on today”, and “What do I owe for taxes” through best-in-class data intensive applications and experiences. - Ship full-stack product features with end to end ownership : React/TypeScript UI in Fiber micro-frontends, data integration via GraphQL and analytics APIs, and close partnership with data/platform engineers on metrics definitions and data correctness. - Modernize our product suite: add chat with your data, data storytelling, scheduled reports, and other features that modernizes our product suite. - Build a reusable platform: support our engineering community through reusable FE components and building a Board Maker product to ship dashboards through a no-code interface. - Own quality and reliability through layered testing with Jest, and Cypress and building performance testing frameworks. What we're looking

  • Engineering Manager - Data Engineering & Insights - Seattle, WA

    Seattle, WA

    unspecified $224K-$283K

    Engineering Manager - Data Engineering & Insights - Seattle, WA Seattle, WA Who we are In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter - to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry's, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. Role We are looking for a hands-on Engineering Manager to spearhead our evolution from traditional analytics to a next-generation intelligence platform. This is a great opportunity to lead a team managing the data behind roughly 80% of all online food orders in the US, and modernize our ecosystem by building an impeccable data foundation that moves beyond static charts into live, conversational insights. The Impact: Empower merchants with fast, trustworthy, and actionable metrics that change how they run their businesses every single day. What you'll do - Own Otter Insights End-to-End: Lead the strategy for everything inside Business Manager (pipelines and datasets to the semantic modeling layer and customer-facing embedded analytics). - Manage Ingestion to Serving: Drive both real-time and batch pipelines, ensuring canonical datasets and robust APIs are built to empower other internal teams. - Scale the Semantic

  • Back-end Software Engineer - Seattle, WA

    Seattle, WA

    unspecified $167K-$230K

    Back-end Software Engineer - Seattle, WA Seattle, WA Who we are In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter - to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry's, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. What you'll do As a Software Engineer on the Otter Marketing/Boost team, you'll build the AI-powered platform that puts restaurant growth on autopilot, automating marketing for each storefront across delivery platforms. Your code will turn a merchant's budget and goals into real orders. - Build backend services for campaign management, budgeting, and a multi-channel pipeline that deploys campaigns and keeps them in sync across delivery platforms. - Develop the AI-driven Boost engine that analyzes each store, picks the best marketing for its goal, executes within budget, and recalibrates automatically. - Build durable workflows for campaign orchestration, budget enforcement, and auto-pause guardrails that run correctly, every day, at scale. - Integrate with third-party delivery platforms and handle the realities of external APIs: partial failures, retries, and reconciliation. - Own your services end-to-end: develop, instrument, debug, and improve reliability and performance. What we're looking for

  • Digital Onboarding Specialist - Bogotá, COL

    Bogotá, COL

    unspecified Salary not disclosed

    Digital Onboarding Specialist - Bogotá, COL Bogotá, COL Who we are In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter - to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry's, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. What you'll do - Deliver a seamless account activation experience, including software and hardware setup, account creation, configuration, and delivery of credentials to new clients. - Manage handoffs from Sales and Success teams to ensure customers are onboarded with their full suite of Otter products. - Coordinate product shipments to meet SLA commitments and confirm customer receipt. - Serve as the primary customer contact via phone, email, and video calls, providing hands-on training on Otter's tools and systems. - Monitor the early customer lifecycle, driving platform adoption and satisfaction while consistently meeting CSAT targets. - Collaborate cross-functionally with Sales and Success teams to support implementation success and continuously improve onboarding processes for greater efficiency. - Proactively identify and execute process improvements that enhance the overall customer experience. What we're looking for - At least 1-3 years of experience in a client-facing role such

  • Business Operations Associate - Ciudad de México, MEX

    Ciudad de México, MEX

    unspecified Salary not disclosed

    Business Operations Associate - Ciudad de México, MEX Ciudad de México, MEX Who we are In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter - to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry's, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. What you'll do - Unlock Growth & Scale: Analyze, strategize, and execute on the key operational problems and opportunities our business faces. - Design Efficient Processes: Design and implement operational processes that increase our capacity to service customers. - Drive Revenue & Margin: Creatively identify new opportunities to generate increased revenue or margin, and seamlessly operationalize these opportunities. - Navigate Stakeholder Needs: Partner closely with internal and external stakeholders to gather requirements, building seamless workflows that maintain a high level of satisfaction for all parties engaged. - Automate Insights: Produce and refine weekly, monthly, and quarterly business reporting to keep leadership aligned on our expansion strategy, building reliable data pipelines to keep it running smoothly. What we're looking for Minimum Qualifications: - Experience: 3+ years of experience in Business Operations, Data Analytics, Strategy, or a similar role focused on

  • Equipment and Partnerships Program Manager - Los Angeles, CA

    Los Angeles, CA

    unspecified $99K-$117K

    Equipment and Partnerships Program Manager - Los Angeles, CA Los Angeles, CA Who we are In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter - to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry's, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. About the role As a key member of our PMO team, you will drive complex projects from initiation to successful delivery with minimal oversight, requiring only periodic guidance from a manager. In this role, you will sit at the intersection of execution and strategy-independently scoping projects, designing custom methodologies, and building the infrastructure needed to scale. You will act as a trusted partner to stakeholders and senior leaders, applying both technical and business knowledge to shape product direction, simplify processes, and ensure our initiatives perfectly align with organizational goals. If you are a proactive leader who thrives on translating ambiguous business problems into actionable strategies, this is the place for you. What you'll do - Independently design, scope, and run projects from initiation to delivery with limited revisions required, managing schedule, resources, and scope along the way. - Establish

  • Enterprise Customer Success Manager - Los Angeles, CA

    Los Angeles, CA

    unspecified $80K-$95K

    Enterprise Customer Success Manager - Los Angeles, CA Los Angeles, CA Who we are In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter - to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry's, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. What you'll do As a Enterprise Customer Success Manager , you'll lead a portfolio of global enterprise accounts, driving real business outcomes through strategic partnership, data-driven insights, and deep product knowledge. You'll act as a trusted advisor, helping our most important customers thrive in the ever-evolving world of online ordering and restaurant tech. - Drive Revenue & Retention: Own the full customer lifecycle across a portfolio of large enterprise accounts - focused on retention, expansion, and profitability. - Strategic Partnership: Act as a long-term, trusted advisor to our top customers, identifying new opportunities to grow the relationship over time. - Industry Expertise: Leverage your knowledge of food & beverage, online delivery, or restaurant-tech to offer credible, relevant insights and solutions. - Commercial Impact: Use data, product expertise, and business acumen to drive upsell and cross-sell opportunities with charisma and clarity.

  • Senior Software Engineer, Menu Platform - Mountain View, CA

    Mountain View, CA

    unspecified $176K-$242K

    Senior Software Engineer, Menu Platform - Mountain View, CA Mountain View, CA Who we are In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter - to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry's, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. What you'll do Our Menu Platform (featured on our tech blog ) is the central hub for comprehensive menu management. It streamlines operations, enhances the customer experience, and provides a single source of truth for menus across online delivery channels such as DoorDash, Uber Eats, Grubhub, etc., and Point-of-Sale (POS) systems such as Square, Toast, Clover, NCR, etc. Key capabilities include real-time menu updates, channel-specific availability, pricing and tax configuration, ingredients and SKU management, bundling and promotions, A/B testing, and automated syncing between POS and delivery channels. For more information, please visit our help center . With 99.99% platform availability and 150K+ restaurants , our platform is a critical infrastructure for restaurants worldwide. As a backend-focused Software Engineer , you will help advance this high-scale, high-impact platform. You will: - Build data-driven features that power dynamic menu operations. -

  • Sales Engineer- Los Angeles, CA

    Los Angeles, CA

    unspecified $110K-$143K

    Sales Engineer- Los Angeles, CA Los Angeles, CA Who we are In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter - to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry's, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. About the Role We are looking for a Sales Engineer who combines strong technical problem solving skills with customer/partner-facing relationship management and operational leadership. In this role, you will manage complex technical relationships with POS providers and restaurant partners, support strategic integrations, and handle escalated operational requests for high-visibility customers. You will act as the bridge between Product, Engineering, Operations, Customer Success, Sales, and external partners, ensuring technical excellence while improving internal processes and customer outcomes. This is a highly autonomous, impact-driven role with the opportunity to influence technical decisions, shape engagement models, and continuously improve our production standards. What you will do Technical Account Management & Partner Ownership - Own merchant technical discoveries (Sales Eng), technical deployment, and execution for both one-to-one and scaled partner engagements - Support Enterprise and Strategic Sales Engineering in pre-sales technical conversations - Ensure smooth integration and

  • Staff Software Engineer - Menu Platform - Mountain View, CA

    Mountain View, CA

    unspecified $224K-$284K

    Staff Software Engineer - Menu Platform - Mountain View, CA Mountain View, CA Who we are In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter - to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry's, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. What you'll do Our Menu Platform (featured on our tech blog ) is the central hub for comprehensive menu management. It streamlines operations, enhances the customer experience, and provides a single source of truth for menus across online delivery channels such as DoorDash, Uber Eats, Grubhub, etc., and Point-of-Sale (POS) systems such as Square, Toast, Clover, NCR, etc. Key capabilities include real-time menu updates, channel-specific availability, pricing and tax configuration, ingredients and SKU management, bundling and promotions, A/B testing, and automated syncing between POS and delivery channels. For more information, please visit our help center . With 99.99% platform availability and 150K+ restaurants , our platform is a critical infrastructure for restaurants worldwide. As a backend-focused Software Engineer , you will help advance this high-scale, high-impact platform. You will: - Build data-driven features that power dynamic menu operations.

  • Account Executive - Toronto, CAN

    Toronto, CAN

    unspecified Salary not disclosed

    Account Executive - Toronto, CAN Toronto, CAN Who we are In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter - to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry's, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. What you'll do As an Account Executive at Otter, you'll be responsible for cold calling, pitching, and selling our suite of software products to potential restaurant customers, using strategic outreach and learned sales tactics to grow and expand Otter's customer base. You own the full sales cycle from the first point of contact to the closed-won deal. Before you take on your responsibilities as a full time AE you will participate in our 30-day training program in which we will teach you all the technical skills needed to succeed in sales! Responsibilities: - Be the expert on Otter's suite of products, leveraging your customer obsession and product knowledge to pitch and close restaurant customers. - In this full-cycle sales role, you will own your success from cold calls to administrative tasks to closing deals. - Meet and exceed KPI expectations: Minimum of 80 cold

  • Sales Enablement Specialist - Los Angeles, CA

    Los Angeles, CA

    unspecified $100K-$110K

    Sales Enablement Specialist - Los Angeles, CA Los Angeles, CA Who we are In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter - to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry's, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. What you'll do We are looking for a Sales/GTM enablement specialist who is excited about building scalable sales training content that can be delivered through a variety of modalities to group and individual learners. The ideal candidate will also continuously adapt the curriculum & content to account for rapidly-evolving product, sales processes, and tools stack. - Sales Onboarding: prepare new-hire account executives by conducting orientation to Otter's product and sales process, developing individual coaching plans, and providing resources and assistance to ensure effectiveness. - Training Programs: create learning content to support individual and group learning paths, including live presentations, videos, online courses, and skills assessment tests. - Deeply understand the customer journey and observe sales encounters (empirically and through data) to make iterative optimizations to the sales process, informed through data-driven experimentation (e.g., A/B testing). - Develop self-service training materials and

  • Frontend Engineer - Mountain View, CA

    Mountain View, CA

    unspecified $167K-$230K

    Frontend Engineer - Mountain View, CA Mountain View, CA Who we are In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter - to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry's, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. What you'll do - Design and build high-performance React applications powered by WebSockets, SSE, and GraphQL subscriptions. - Lead technical design for complex features and systems, from initial architecture through production rollout - Own projects end-to-end, driving execution, technical decisions, and cross-functional alignment - Improve frontend reliability, latency, and scalability in a real-time, high-throughput environment - Lead debugging, incident response, and performance investigations for frontend systems - Mentor and coach engineers, raising the bar for frontend engineering across the team What we're looking for - 3+ years of experience in software engineering, with deep frontend expertise - Strong experience with TypeScript and modern web application development - Strong experience with React - Solid understanding of client networking, async programming, performance optimization, caching, and client-side state management - Experience integrating with GraphQL and REST APIs - Proven ability to lead technical initiatives and

  • Technical Program Manager - Seattle, WA

    Seattle, WA

    unspecified $149K-$179K

    Technical Program Manager - Seattle, WA Seattle, WA Who we are In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter - to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry's, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. About the role We're looking for a Technical Program Manager (TPM) to drive the Data Quality program, a critical initiative to build a scalable, governed, and reliable data platform across the company. You'll partner with Data Engineering, Data Science, Infrastructure, Product, and Business teams to eliminate customer-facing data errors, reduce manual QA, and establish a single source of truth for metrics. In this role, you'll lead the Data Governance Council (DGC), a cross-functional body responsible for setting and enforcing data governance standards. The ideal candidate is a systems thinker who can translate technical complexity into clear, actionable plans and knows when to drive alignment versus when to let teams execute. What you'll do - Own and drive complex, cross-functional technical programs from concept to launch, bringing clarity to ambiguous problem spaces. - Steer program direction by proactively identifying risks and dependencies, driving alignment

  • Account Executive - Bogotá, COL

    Bogotá, COL

    unspecified Salary not disclosed

    Account Executive - Bogotá, COL Bogotá, COL Who we are In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter - to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry's, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. What you'll do As an Account Executive at Otter, you'll be responsible for cold calling, pitching, and selling our suite of software products to potential restaurant customers, using strategic outreach and learned sales tactics to grow and expand Otter's customer base. You own the full sales cycle from the first point of contact to the closed-won deal. Before you take on your responsibilities as a full-time AE, you will participate in our 30-day training program in which we will teach you all the technical skills needed to succeed in sales! Responsibilities: - Be the expert on Otter's suite of products, leveraging your customer obsession and product knowledge to pitch and close restaurant customers. - In this full-cycle sales role, you will own your success from cold calls to administrative tasks to closing deals. - Meet and exceed KPI expectations: Minimum of 80 cold calls

  • Solutions Engineer - Los Angeles, CA

    Los Angeles, CA

    unspecified $100K-$125K

    Solutions Engineer - Los Angeles, CA Los Angeles, CA Who we are In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter - to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry's, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. What you will do - Partner with the Account Executives to qualify opportunities, articulate Otter's vision and value proposition to customers - Providing technical expertise through value - driven sales presentations and customized, compelling product demonstrations to captivate the audience - Qualifying opportunities based on technical fit and customer needs - Own the execution of technical evaluations in customer environments (Proof of Value) . - Assist the Account Executives in closing opportunities by utilizing your creative problem-solving skills and by applying Otter technology to create value for customers - Understanding customer challenges, the competitive landscape and as appropriate, bring ideas back to the product team to influence the future roadmap - Collaborating with Sales teams and leveraging your technical know-how in activities such as pipeline generation, creative messaging, etc. - Travel to meet customers, partners as well as participate in internal meetings

  • Frontend Engineer - Los Angeles, CA

    Los Angeles, CA

    unspecified $167K-$230K

    Frontend Engineer - Los Angeles, CA Los Angeles, CA Who we are In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter - to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry's, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. What you'll do - Design and build high-performance React applications powered by WebSockets, SSE, and GraphQL subscriptions. - Contribute to and shape our courier mobile apps built in React Native. - Lead technical design for complex features and systems, from initial architecture through production rollout - Own projects end-to-end, driving execution, technical decisions, and cross-functional alignment - Improve frontend reliability, latency, and scalability in a real-time, high-throughput environment - Lead debugging, incident response, and performance investigations for frontend systems - Mentor and coach engineers, raising the bar for frontend engineering across the team What we're looking for - 3+ years of experience in software engineering, with deep frontend expertise - Strong experience with TypeScript and modern web application development - Solid understanding of client networking, async programming, performance optimization, caching, and client-side state management - Experience integrating with GraphQL and REST APIs

  • Head of Strategic Finance - San Francisco, CA

    San Francisco, CA

    unspecified $200K-$280K

    Head of Strategic Finance - San Francisco, CA San Francisco, CA Who we are In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter - to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry's, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. What you'll do - Act as the primary finance partner to Otter, owning forecasting, planning, and performance management. - Work closely with business leaders and the CFO, you'll translate complex data into clear, actionable insights that inform growth, drive efficiency, and guide capital allocation. - Lead budgeting and long-range planning, build and own best-in-class financial models, and evaluate critical initiatives across revenue, margin, and cost structure. You'll track performance against KPIs, identify the underlying drivers of variance, and play a key role in shaping the strategic direction of your business unit. - Partner closely with operations, product, and go-to-market teams, you'll guide decisions on pricing, resource allocation, and cost optimization, ensuring capital is deployed with discipline and aligned to the company's highest-impact priorities. What we're looking for - Bachelor's degree in a STEM or highly analytical field. - 3-6 years