Sales Engineer- Los Angeles, CA

Benefits

Parental leave

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Family-building benefits

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401(k) match

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Weekend work

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About this role

Sales Engineer- Los Angeles, CA Los Angeles, CA Who we are In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter - to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry's, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. About the Role We are looking for a Sales Engineer who combines strong technical problem solving skills with customer/partner-facing relationship management and operational leadership. In this role, you will manage complex technical relationships with POS providers and restaurant partners, support strategic integrations, and handle escalated operational requests for high-visibility customers. You will act as the bridge between Product, Engineering, Operations, Customer Success, Sales, and external partners, ensuring technical excellence while improving internal processes and customer outcomes. This is a highly autonomous, impact-driven role with the opportunity to influence technical decisions, shape engagement models, and continuously improve our production standards. What you will do Technical Account Management & Partner Ownership - Own merchant technical discoveries (Sales Eng), technical deployment, and execution for both one-to-one and scaled partner engagements - Support Enterprise and Strategic Sales Engineering in pre-sales technical conversations - Ensure smooth integration and

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