Digital Onboarding Specialist - Bogotá, COL

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Digital Onboarding Specialist - Bogotá, COL Bogotá, COL Who we are In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter - to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry's, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. What you'll do - Deliver a seamless account activation experience, including software and hardware setup, account creation, configuration, and delivery of credentials to new clients. - Manage handoffs from Sales and Success teams to ensure customers are onboarded with their full suite of Otter products. - Coordinate product shipments to meet SLA commitments and confirm customer receipt. - Serve as the primary customer contact via phone, email, and video calls, providing hands-on training on Otter's tools and systems. - Monitor the early customer lifecycle, driving platform adoption and satisfaction while consistently meeting CSAT targets. - Collaborate cross-functionally with Sales and Success teams to support implementation success and continuously improve onboarding processes for greater efficiency. - Proactively identify and execute process improvements that enhance the overall customer experience. What we're looking for - At least 1-3 years of experience in a client-facing role such

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