Otter jobs

Product Manager, Product Platform - Mountain View Mountain View Who we are Otter is building the digital infrastructure for better food. Restaurants today face a world where off-premise demand is growing faster than the tools built to support it. We help operators simplify complexity, grow their business, and deliver great experiences to every guest - wherever they are. Our platform empowers food businesses of all sizes, from local heroes to regional chains and global enterprises. With Otter, restaurants can focus on what they do best: serving delicious food to their customers. And as they thrive, we're helping make better food more accessible, reliable, and affordable for everyone. What you'll do As Product Manager for Product Platform, you'll own the shared components and services that power Otter's “operating system” - the foundations every product team builds on. You will: - Drive the roadmap for user identity and access management, including authentication, roles and permissions, SSO, and enterprise-grade security. - Scale customer communications across SMS, email, and notifications - ensuring reliability, redundancy, and actionable analytics for both diner-facing and operator-facing flows. - Lead improvements to Otter's platform experience, from navigation and shared UI components to shell performance and API reliability. - Build and evolve internal support tooling, including agent workflows, AI-enabled support, CSAT/feedback collection, and logging. - Partner with engineering, design, and security to deliver performant, reliable, and reusable platform services that accelerate all of Otter's product teams. What we're looking for - 5+ years of product management experience or equivalent. -

Backend Engineer, Otter - Mountain View, CA Mountain View, CA Who We Are In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter - to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry's, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. What You'll Do As a Backend Engineer, you'll design, implement, and optimize systems that power mission-critical applications. Your role will adapt to your strengths and interests, with opportunities to focus on: - Infrastructure: Build and maintain scalable, secure, and high-performance systems to ensure operational reliability. - Platform: Develop robust APIs and developer tools to improve team efficiency and scalability. - Product: Engineer backend services that support customer-facing applications and deliver seamless user experiences. Core Responsibilities: - Architect and implement scalable backend systems and APIs. - Ensure high system performance, reliability, and security. - Collaborate with product managers, designers, and other engineers to deliver end-to-end solutions. - Participate in code reviews, testing, and documentation to maintain high-quality standards. - Mentor junior engineers or take on leadership roles, depending on your seniority. What We're Looking For We value the diversity of experience and

Customer Support Team Lead, Otter - Makati City Makati City Who we are In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter - to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry's, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. About The Role: As a Support Team Lead at CSS, you will empower and inspire a team of support agents to deliver exceptional customer experiences. You'll play a key role in shaping how the team operates by leading people development, optimizing schedules and queues, and fostering a high-performance, customer-obsessed culture.You will work closely with other Team Leads and the US&C People Ops Manager to ensure a high quality of service in support. The right person for this role will be a natural leader who gets satisfaction from applying a logical approach to management. What you'll do - Leading and managing your team of support specialists for the region. - Keep a pulse on support specialist performance within your team, providing feedback where necessary and ensuring high performance through support tools and metrics. - Motivate and coach support specialists to hit productivity

Digital Onboarding Specialist - Bogotá, COL Bogotá, COL Who we are In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter - to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry's, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. What you'll do - Deliver a seamless account activation experience, including software and hardware setup, account creation, configuration, and delivery of credentials to new clients. - Manage handoffs from Sales and Success teams to ensure customers are onboarded with their full suite of Otter products. - Coordinate product shipments to meet SLA commitments and confirm customer receipt. - Serve as the primary customer contact via phone, email, and video calls, providing hands-on training on Otter's tools and systems. - Monitor the early customer lifecycle, driving platform adoption and satisfaction while consistently meeting CSAT targets. - Collaborate cross-functionally with Sales and Success teams to support implementation success and continuously improve onboarding processes for greater efficiency. - Proactively identify and execute process improvements that enhance the overall customer experience. What we're looking for - At least 1-3 years of experience in a client-facing role such

Global Supply Chain Manager - Mountain View, CA Mountain View, CA Who we are In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter - to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry's, KFC, and Eataly trust our hardware and software to power their business. We increase sales, reduce order issues, decrease delivery headaches and delight their customers. What you'll do - Lead the end-to-end hardware lifecycle across Otter's hardware product portfolio (POS, Kiosk, Kitchen Display Systems, Lockers, etc), owning delivery from prototype, production to fulfillment. - Manage vendor relationships and own the short and long term vision and strategy across all hardware products. - Oversee manufacturing, FATP processes, build readiness, and quality checkpoints to ensure hardware ships on time and at scale. - Supply planning and optimization. Lead planning cycles and cadence by conducting analysis, providing explanations to stakeholders and driving alignment across all hardware products. - Establish and maintain hardware KPIs, dashboards, and risk management systems that provide executive-level visibility into supply, readiness, and operational performance. - Collaborate with Engineering, Product, Sales, Finance, Legal, Support and Operations to translate business demand into clear hardware plans, supply needs, and go-to-market readiness. - Serve

Account Executive - Toronto, CAN Toronto, CAN Who we are In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter - to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry's, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. What you'll do As an Account Executive at Otter, you'll be responsible for cold calling, pitching, and selling our suite of software products to potential restaurant customers, using strategic outreach and learned sales tactics to grow and expand Otter's customer base. You own the full sales cycle from the first point of contact to the closed-won deal. Before you take on your responsibilities as a full time AE you will participate in our 30-day training program in which we will teach you all the technical skills needed to succeed in sales! Responsibilities: - Be the expert on Otter's suite of products, leveraging your customer obsession and product knowledge to pitch and close restaurant customers. - In this full-cycle sales role, you will own your success from cold calls to administrative tasks to closing deals. - Meet and exceed KPI expectations: Minimum of 80 cold

Account Executive - Bogotá, COL Bogotá, COL Who we are In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter - to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry's, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. What you'll do As an Account Executive at Otter, you'll be responsible for cold calling, pitching, and selling our suite of software products to potential restaurant customers, using strategic outreach and learned sales tactics to grow and expand Otter's customer base. You own the full sales cycle from the first point of contact to the closed-won deal. Before you take on your responsibilities as a full-time AE, you will participate in our 30-day training program in which we will teach you all the technical skills needed to succeed in sales! Responsibilities: - Be the expert on Otter's suite of products, leveraging your customer obsession and product knowledge to pitch and close restaurant customers. - In this full-cycle sales role, you will own your success from cold calls to administrative tasks to closing deals. - Meet and exceed KPI expectations: Minimum of 80 cold calls

Head of Growth Marketing - San Francisco, CA San Francisco Who we are In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter - to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry's, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. What you'll do We are looking for a Head of Growth & Performance Marketing who operates at a world-class level - someone who can drive measurable revenue growth through disciplined experimentation, deep analytical insights, and mastery of paid acquisition channels. - Own Otter's global performance marketing strategy, spanning paid social, paid search, display, retargeting, and emerging channels. - Manage and optimize $XM+ annual performance marketing budget with clear ROI and CAC efficiency targets. - Build, scale, and continuously iterate on acquisition funnels across Meta Ads, Google Ads, and additional paid platforms. - Develop a quantitative experimentation roadmap (A/B tests, landing page optimization, ad creative, audience segmentation). - Partner with Product, Growth, Brand, and Sales to ensure full-funnel alignment and cross-functional acceleration. - Own forecasting, spend pacing, weekly/monthly reporting, and insights for senior leadership. - Drive attribution improvements using tools like GA4,

Senior Software Engineer - Seattle, WA Seattle, WA Who we are In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter - to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry's, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. What you'll do - Build and evolve Otter Insights - enable customers to answer questions like “How's my business doing?”, “What should I focus on today”, and “What do I owe for taxes” through best-in-class data intensive applications and experiences. - Ship full-stack product features with end to end ownership : React/TypeScript UI in Fiber micro-frontends, data integration via GraphQL and analytics APIs, and close partnership with data/platform engineers on metrics definitions and data correctness. - Modernize our product suite: add chat with your data, data storytelling, scheduled reports, and other features that modernizes our product suite. - Build a reusable platform: support our engineering community through reusable FE components and building a Board Maker product to ship dashboards through a no-code interface. - Own quality and reliability through layered testing with Jest, and Cypress and building performance testing frameworks. What we're looking

Head of Growth Marketing - Los Angeles, CA Los Angeles Who we are In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter - to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry's, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. What you'll do We are looking for a Head of Growth & Performance Marketing who operates at a world-class level - someone who can drive measurable revenue growth through disciplined experimentation, deep analytical insights, and mastery of paid acquisition channels. - Own Otter's global performance marketing strategy, spanning paid social, paid search, display, retargeting, and emerging channels. - Manage and optimize $XM+ annual performance marketing budget with clear ROI and CAC efficiency targets. - Build, scale, and continuously iterate on acquisition funnels across Meta Ads, Google Ads, and additional paid platforms. - Develop a quantitative experimentation roadmap (A/B tests, landing page optimization, ad creative, audience segmentation). - Partner with Product, Growth, Brand, and Sales to ensure full-funnel alignment and cross-functional acceleration. - Own forecasting, spend pacing, weekly/monthly reporting, and insights for senior leadership. - Drive attribution improvements using tools like GA4,

Product Manager - Data Products - Seattle, WA Seattle, WA Who we are In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter - to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry's, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. What you'll do Join a high-leverage team building Otter's data products - the foundation that helps restaurants understand, predict, and improve performance. You'll own end-to-end product outcomes in a portfolio that also includes analytics, live monitoring & alerts, operational insights, and data reliability. You will: - Translate operator problems into products that turn messy, multi-channel data into clear, actionable insights. - Raise the trust bar by partnering with platform, data, and finance teams to improve freshness, accuracy, lineage, and metric definitions - so our products become the system of record operators rely on. - Design for action: prioritize use cases that prevent revenue loss, identify defects, and drive measurable operational improvements. - Build for scale and speed: create modular capabilities that accelerate new use cases without custom work. - Work cross-functionally with Engineering, Design, Data Science, GTM, and Customer teams to

Product Manager Growth - San Francisco, CA San Francisco, CA Who we are In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter - to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry's, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. What you'll do As Product Manager for Product-Led Growth (PLG), you'll own the roadmap for how Otter grows through the product itself. This role is focused on building a self-serve growth engine that improves acquisition, activation, monetization, and retention. You will: - Design and run experiments to improve funnel efficiency, reduce CAC, and increase conversion from lead → customer → expansion. - Build features and flows that generate organic growth. - Drive monetization through pricing experiments, upsell opportunities, and CRM-driven campaigns that expand LTV. - Partner with Marketing, Sales, and Data Science to enrich leads, improve attribution, and optimize channels. - Define and track success metrics - CAC, LTV, conversion rates, activation velocity, and self-serve revenue. - Work cross-functionally with engineering, design, and GTM to ship fast, learn quickly, and scale what works. What we're looking for - 3+ years of

Solutions Engineer - Los Angeles, CA Los Angeles, CA Who we are In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter - to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry's, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. What you will do - Partner with the Account Executives to qualify opportunities, articulate Otter's vision and value proposition to customers - Providing technical expertise through value - driven sales presentations and customized, compelling product demonstrations to captivate the audience - Qualifying opportunities based on technical fit and customer needs - Own the execution of technical evaluations in customer environments (Proof of Value) . - Assist the Account Executives in closing opportunities by utilizing your creative problem-solving skills and by applying Otter technology to create value for customers - Understanding customer challenges, the competitive landscape and as appropriate, bring ideas back to the product team to influence the future roadmap - Collaborating with Sales teams and leveraging your technical know-how in activities such as pipeline generation, creative messaging, etc. - Travel to meet customers, partners as well as participate in internal meetings

Engineering Manager - Data Engineering & Insights - Seattle, WA Seattle, WA Who we are In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter - to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry's, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. Role We are looking for a hands-on Engineering Manager to spearhead our evolution from traditional analytics to a next-generation intelligence platform. This is a great opportunity to lead a team managing the data behind roughly 80% of all online food orders in the US, and modernize our ecosystem by building an impeccable data foundation that moves beyond static charts into live, conversational insights. The Impact: Empower merchants with fast, trustworthy, and actionable metrics that change how they run their businesses every single day. What you'll do - Own Otter Insights End-to-End: Lead the strategy for everything inside Business Manager (pipelines and datasets to the semantic modeling layer and customer-facing embedded analytics). - Manage Ingestion to Serving: Drive both real-time and batch pipelines, ensuring canonical datasets and robust APIs are built to empower other internal teams. - Scale the Semantic

Product Manager - Guest Engagement - Beijing, CHN Beijing, CHN Who we are In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter - to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry's, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. What you'll do Join a high-leverage team building Otter's Guest Engagement products - the suite of tools that help restaurants drive demand, turn customers into loyal repeat fans across millions of eater interactions. You'll own end-to-end product outcomes from strategy through execution and iteration in a portfolio that also includes discounting, loyalty programs, eater personalization, and marketing. Our customers' success is your success. You will help define how Otter's global Guest Engagement strategy evolves, not just how it is executed. You will: - Translate restaurant growth goals into products that increase acquisition, conversion, frequency, and lifetime value and prioritize the highest-leverage opportunities. - Build and evolve the core platform capabilities behind promotions, loyalty, offers, and personalization across channels. - Design for measurable impact: run experiments, define holdouts, and quantify incremental revenue and engagement. - Help restaurants reach the right eater with

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