Otter jobs

Product Manager, Product Platform - Mountain View Mountain View Who we are Otter is building the digital infrastructure for better food. Restaurants today face a world where off-premise demand is growing faster than the tools built to support it. We help operators simplify complexity, grow their business, and deliver great experiences to every guest - wherever they are. Our platform empowers food businesses of all sizes, from local heroes to regional chains and global enterprises. With Otter, restaurants can focus on what they do best: serving delicious food to their customers. And as they thrive, we're helping make better food more accessible, reliable, and affordable for everyone. What you'll do As Product Manager for Product Platform, you'll own the shared components and services that power Otter's “operating system” - the foundations every product team builds on. You will: - Drive the roadmap for user identity and access management, including authentication, roles and permissions, SSO, and enterprise-grade security. - Scale customer communications across SMS, email, and notifications - ensuring reliability, redundancy, and actionable analytics for both diner-facing and operator-facing flows. - Lead improvements to Otter's platform experience, from navigation and shared UI components to shell performance and API reliability. - Build and evolve internal support tooling, including agent workflows, AI-enabled support, CSAT/feedback collection, and logging. - Partner with engineering, design, and security to deliver performant, reliable, and reusable platform services that accelerate all of Otter's product teams. What we're looking for - 5+ years of product management experience or equivalent. -

Backend Engineer, Otter - Mountain View, CA Mountain View, CA Who We Are In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter - to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry's, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. What You'll Do As a Backend Engineer, you'll design, implement, and optimize systems that power mission-critical applications. Your role will adapt to your strengths and interests, with opportunities to focus on: - Infrastructure: Build and maintain scalable, secure, and high-performance systems to ensure operational reliability. - Platform: Develop robust APIs and developer tools to improve team efficiency and scalability. - Product: Engineer backend services that support customer-facing applications and deliver seamless user experiences. Core Responsibilities: - Architect and implement scalable backend systems and APIs. - Ensure high system performance, reliability, and security. - Collaborate with product managers, designers, and other engineers to deliver end-to-end solutions. - Participate in code reviews, testing, and documentation to maintain high-quality standards. - Mentor junior engineers or take on leadership roles, depending on your seniority. What We're Looking For We value the diversity of experience and

Customer Support Team Lead, Otter - Makati City Makati City Who we are In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter - to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry's, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. About The Role: As a Support Team Lead at CSS, you will empower and inspire a team of support agents to deliver exceptional customer experiences. You'll play a key role in shaping how the team operates by leading people development, optimizing schedules and queues, and fostering a high-performance, customer-obsessed culture.You will work closely with other Team Leads and the US&C People Ops Manager to ensure a high quality of service in support. The right person for this role will be a natural leader who gets satisfaction from applying a logical approach to management. What you'll do - Leading and managing your team of support specialists for the region. - Keep a pulse on support specialist performance within your team, providing feedback where necessary and ensuring high performance through support tools and metrics. - Motivate and coach support specialists to hit productivity

Sales Operations Analyst Toronto, CAN Who we are In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter - to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry's, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. What You'll Do As a Sales Operations Analyst, you will play a critical role in supporting the effectiveness and growth of our commercial organization. You will partner closely with Sales, Marketing, Revenue Operations, and Leadership teams to improve processes, generate insights, and enable data-driven decision making across the business. Lead Management & Pipeline Support - Manage inbound lead routing and qualification processes to ensure timely assignment and follow-up by Account Executives. - Analyze lead quality and conversion trends to identify opportunities for pipeline optimization. - Partner with Sales Development Representatives (SDRs) and Account Executives to improve territory planning and lead prioritization. Market Research & Business Insights - Conduct market research to identify high-potential customer segments, industries, and strategic growth opportunities. - Analyze competitive trends, customer behavior, and market dynamics to support go-to-market initiatives. - Build business cases and recommendations that help drive commercial strategy and resource

Digital Onboarding Specialist - Bogotá, COL Bogotá, COL Who we are In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter - to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry's, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. What you'll do - Deliver a seamless account activation experience, including software and hardware setup, account creation, configuration, and delivery of credentials to new clients. - Manage handoffs from Sales and Success teams to ensure customers are onboarded with their full suite of Otter products. - Coordinate product shipments to meet SLA commitments and confirm customer receipt. - Serve as the primary customer contact via phone, email, and video calls, providing hands-on training on Otter's tools and systems. - Monitor the early customer lifecycle, driving platform adoption and satisfaction while consistently meeting CSAT targets. - Collaborate cross-functionally with Sales and Success teams to support implementation success and continuously improve onboarding processes for greater efficiency. - Proactively identify and execute process improvements that enhance the overall customer experience. What we're looking for - At least 1-3 years of experience in a client-facing role such

Software Engineer - Streaming Data - Seattle, WA Seattle, WA Who we are In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter - to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry's, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. What you'll do - Lead the development, architecture, and maintenance of real-time streaming pipelines with Apache Flink, Kafka, and related tools to ensure low-latency, reliable data delivery. - Implement data quality strategies, including dynamic filtering, checkpointing, and auto-healing for robust, consistent pipelines. - Support and operate real-time data infrastructure, internal tooling, and monitoring systems for pipeline health and performance. - Collaborate cross-functionally with product, engineering, and analytics teams to address data needs and feature requests. - Establish and promote best practices in streaming data engineering, data governance, and cloud platforms while optimizing data models for streaming analytics. What we're looking for - 3+ years of domain experience. - Exposure to streaming data frameworks/tools (e.g., Apache Kafka, Apache Flink, Google Data Flow, etc.) - Required bachelor's degree in Computer Science, Engineering, or a related field (or relevant practical experience). - Experience in

Account Executive - Toronto, CAN Toronto, CAN Who we are In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter - to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry's, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. What you'll do As an Account Executive at Otter, you'll be responsible for cold calling, pitching, and selling our suite of software products to potential restaurant customers, using strategic outreach and learned sales tactics to grow and expand Otter's customer base. You own the full sales cycle from the first point of contact to the closed-won deal. Before you take on your responsibilities as a full time AE you will participate in our 30-day training program in which we will teach you all the technical skills needed to succeed in sales! Responsibilities: - Be the expert on Otter's suite of products, leveraging your customer obsession and product knowledge to pitch and close restaurant customers. - In this full-cycle sales role, you will own your success from cold calls to administrative tasks to closing deals. - Meet and exceed KPI expectations: Minimum of 80 cold

Account Executive - Bogotá, COL Bogotá, COL Who we are In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter - to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry's, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. What you'll do As an Account Executive at Otter, you'll be responsible for cold calling, pitching, and selling our suite of software products to potential restaurant customers, using strategic outreach and learned sales tactics to grow and expand Otter's customer base. You own the full sales cycle from the first point of contact to the closed-won deal. Before you take on your responsibilities as a full-time AE, you will participate in our 30-day training program in which we will teach you all the technical skills needed to succeed in sales! Responsibilities: - Be the expert on Otter's suite of products, leveraging your customer obsession and product knowledge to pitch and close restaurant customers. - In this full-cycle sales role, you will own your success from cold calls to administrative tasks to closing deals. - Meet and exceed KPI expectations: Minimum of 80 cold calls

Global Supply Chain Manager - Mountain View, CA Mountain View, CA Who we are In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter - to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry's, KFC, and Eataly trust our hardware and software to power their business. We increase sales, reduce order issues, decrease delivery headaches and delight their customers. What you'll do - Lead the end-to-end hardware lifecycle across Otter's hardware product portfolio (POS, Kiosk, Kitchen Display Systems, Lockers, etc), owning delivery from prototype, production to fulfillment. - Manage vendor relationships and own the short and long term vision and strategy across all hardware products. - Oversee manufacturing, FATP processes, build readiness, and quality checkpoints to ensure hardware ships on time and at scale. - Supply planning and optimization. Lead planning cycles and cadence by conducting analysis, providing explanations to stakeholders and driving alignment across all hardware products. - Establish and maintain hardware KPIs, dashboards, and risk management systems that provide executive-level visibility into supply, readiness, and operational performance. - Collaborate with Engineering, Product, Sales, Finance, Legal, Support and Operations to translate business demand into clear hardware plans, supply needs, and go-to-market readiness. - Serve

Head of Growth Marketing - San Francisco, CA San Francisco Who we are In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter - to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry's, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. What you'll do We are looking for a Head of Growth & Performance Marketing who operates at a world-class level - someone who can drive measurable revenue growth through disciplined experimentation, deep analytical insights, and mastery of paid acquisition channels. - Own Otter's global performance marketing strategy, spanning paid social, paid search, display, retargeting, and emerging channels. - Manage and optimize $XM+ annual performance marketing budget with clear ROI and CAC efficiency targets. - Build, scale, and continuously iterate on acquisition funnels across Meta Ads, Google Ads, and additional paid platforms. - Develop a quantitative experimentation roadmap (A/B tests, landing page optimization, ad creative, audience segmentation). - Partner with Product, Growth, Brand, and Sales to ensure full-funnel alignment and cross-functional acceleration. - Own forecasting, spend pacing, weekly/monthly reporting, and insights for senior leadership. - Drive attribution improvements using tools like GA4,

Senior Software Engineer, Menu Platform - Mountain View, CA Mountain View, CA Who we are In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter - to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry's, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. What you'll do Our Menu Platform (featured on our tech blog ) is the central hub for comprehensive menu management. It streamlines operations, enhances the customer experience, and provides a single source of truth for menus across online delivery channels such as DoorDash, Uber Eats, Grubhub, etc., and Point-of-Sale (POS) systems such as Square, Toast, Clover, NCR, etc. Key capabilities include real-time menu updates, channel-specific availability, pricing and tax configuration, ingredients and SKU management, bundling and promotions, A/B testing, and automated syncing between POS and delivery channels. For more information, please visit our help center . With 99.99% platform availability and 150K+ restaurants , our platform is a critical infrastructure for restaurants worldwide. As a backend-focused Software Engineer , you will help advance this high-scale, high-impact platform. You will: - Build data-driven features that power dynamic menu operations. -

Head of Strategic Finance - San Francisco, CA San Francisco, CA Who we are In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter - to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry's, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. What you'll do - Act as the primary finance partner to Otter, owning forecasting, planning, and performance management. - Work closely with business leaders and the CFO, you'll translate complex data into clear, actionable insights that inform growth, drive efficiency, and guide capital allocation. - Lead budgeting and long-range planning, build and own best-in-class financial models, and evaluate critical initiatives across revenue, margin, and cost structure. You'll track performance against KPIs, identify the underlying drivers of variance, and play a key role in shaping the strategic direction of your business unit. - Partner closely with operations, product, and go-to-market teams, you'll guide decisions on pricing, resource allocation, and cost optimization, ensuring capital is deployed with discipline and aligned to the company's highest-impact priorities. What we're looking for - Bachelor's degree in a STEM or highly analytical field. - 3-6 years

Business Operations Associate - Ciudad de México, MEX Ciudad de México, MEX Who we are In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter - to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry's, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. What you'll do - Unlock Growth & Scale: Analyze, strategize, and execute on the key operational problems and opportunities our business faces. - Design Efficient Processes: Design and implement operational processes that increase our capacity to service customers. - Drive Revenue & Margin: Creatively identify new opportunities to generate increased revenue or margin, and seamlessly operationalize these opportunities. - Navigate Stakeholder Needs: Partner closely with internal and external stakeholders to gather requirements, building seamless workflows that maintain a high level of satisfaction for all parties engaged. - Automate Insights: Produce and refine weekly, monthly, and quarterly business reporting to keep leadership aligned on our expansion strategy, building reliable data pipelines to keep it running smoothly. What we're looking for Minimum Qualifications: - Experience: 3+ years of experience in Business Operations, Data Analytics, Strategy, or a similar role focused on

Back-end Software Engineer - Seattle, WA Seattle, WA Who we are In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter - to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry's, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. What you'll do As a Software Engineer on the Otter Marketing/Boost team, you'll build the AI-powered platform that puts restaurant growth on autopilot, automating marketing for each storefront across delivery platforms. Your code will turn a merchant's budget and goals into real orders. - Build backend services for campaign management, budgeting, and a multi-channel pipeline that deploys campaigns and keeps them in sync across delivery platforms. - Develop the AI-driven Boost engine that analyzes each store, picks the best marketing for its goal, executes within budget, and recalibrates automatically. - Build durable workflows for campaign orchestration, budget enforcement, and auto-pause guardrails that run correctly, every day, at scale. - Integrate with third-party delivery platforms and handle the realities of external APIs: partial failures, retries, and reconciliation. - Own your services end-to-end: develop, instrument, debug, and improve reliability and performance. What we're looking for

Senior Software Engineer - Seattle, WA Seattle, WA Who we are In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter - to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry's, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. What you'll do - Build and evolve Otter Insights - enable customers to answer questions like “How's my business doing?”, “What should I focus on today”, and “What do I owe for taxes” through best-in-class data intensive applications and experiences. - Ship full-stack product features with end to end ownership : React/TypeScript UI in Fiber micro-frontends, data integration via GraphQL and analytics APIs, and close partnership with data/platform engineers on metrics definitions and data correctness. - Modernize our product suite: add chat with your data, data storytelling, scheduled reports, and other features that modernizes our product suite. - Build a reusable platform: support our engineering community through reusable FE components and building a Board Maker product to ship dashboards through a no-code interface. - Own quality and reliability through layered testing with Jest, and Cypress and building performance testing frameworks. What we're looking

Staff Software Engineer - Streaming Data - Seattle, WA Seattle, WA Who we are In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter - to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry's, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. What you'll do - Lead the development, architecture, and maintenance of real-time streaming pipelines with Apache Flink, Kafka, and related tools to ensure low-latency, reliable data delivery. - Implement data quality strategies, including dynamic filtering, checkpointing, and auto-healing for robust, consistent pipelines. - Support and operate real-time data infrastructure, internal tooling, and monitoring systems for pipeline health and performance. - Collaborate cross-functionally with product, engineering, and analytics teams to address data needs and feature requests. - Establish and promote best practices in streaming data engineering, data governance, and cloud platforms while optimizing data models for streaming analytics. What we're looking for - 4+ years of domain experience. - Exposure to streaming data frameworks/tools (e.g., Apache Kafka, Apache Flink, Google Data Flow, etc.) - Required bachelor's degree in Computer Science, Engineering, or a related field (or relevant practical experience). - Experience

Equipment and Partnerships Program Manager - Los Angeles, CA Los Angeles, CA Who we are In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter - to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry's, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. About the role As a key member of our PMO team, you will drive complex projects from initiation to successful delivery with minimal oversight, requiring only periodic guidance from a manager. In this role, you will sit at the intersection of execution and strategy-independently scoping projects, designing custom methodologies, and building the infrastructure needed to scale. You will act as a trusted partner to stakeholders and senior leaders, applying both technical and business knowledge to shape product direction, simplify processes, and ensure our initiatives perfectly align with organizational goals. If you are a proactive leader who thrives on translating ambiguous business problems into actionable strategies, this is the place for you. What you'll do - Independently design, scope, and run projects from initiation to delivery with limited revisions required, managing schedule, resources, and scope along the way. - Establish

Head of Growth Marketing - Los Angeles, CA Los Angeles Who we are In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter - to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry's, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. What you'll do We are looking for a Head of Growth & Performance Marketing who operates at a world-class level - someone who can drive measurable revenue growth through disciplined experimentation, deep analytical insights, and mastery of paid acquisition channels. - Own Otter's global performance marketing strategy, spanning paid social, paid search, display, retargeting, and emerging channels. - Manage and optimize $XM+ annual performance marketing budget with clear ROI and CAC efficiency targets. - Build, scale, and continuously iterate on acquisition funnels across Meta Ads, Google Ads, and additional paid platforms. - Develop a quantitative experimentation roadmap (A/B tests, landing page optimization, ad creative, audience segmentation). - Partner with Product, Growth, Brand, and Sales to ensure full-funnel alignment and cross-functional acceleration. - Own forecasting, spend pacing, weekly/monthly reporting, and insights for senior leadership. - Drive attribution improvements using tools like GA4,

Staff Software Engineer - Menu Platform - Mountain View, CA Mountain View, CA Who we are In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter - to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry's, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. What you'll do Our Menu Platform (featured on our tech blog ) is the central hub for comprehensive menu management. It streamlines operations, enhances the customer experience, and provides a single source of truth for menus across online delivery channels such as DoorDash, Uber Eats, Grubhub, etc., and Point-of-Sale (POS) systems such as Square, Toast, Clover, NCR, etc. Key capabilities include real-time menu updates, channel-specific availability, pricing and tax configuration, ingredients and SKU management, bundling and promotions, A/B testing, and automated syncing between POS and delivery channels. For more information, please visit our help center . With 99.99% platform availability and 150K+ restaurants , our platform is a critical infrastructure for restaurants worldwide. As a backend-focused Software Engineer , you will help advance this high-scale, high-impact platform. You will: - Build data-driven features that power dynamic menu operations.

Product Manager - Data Products - Seattle, WA Seattle, WA Who we are In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter - to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry's, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. What you'll do Join a high-leverage team building Otter's data products - the foundation that helps restaurants understand, predict, and improve performance. You'll own end-to-end product outcomes in a portfolio that also includes analytics, live monitoring & alerts, operational insights, and data reliability. You will: - Translate operator problems into products that turn messy, multi-channel data into clear, actionable insights. - Raise the trust bar by partnering with platform, data, and finance teams to improve freshness, accuracy, lineage, and metric definitions - so our products become the system of record operators rely on. - Design for action: prioritize use cases that prevent revenue loss, identify defects, and drive measurable operational improvements. - Build for scale and speed: create modular capabilities that accelerate new use cases without custom work. - Work cross-functionally with Engineering, Design, Data Science, GTM, and Customer teams to

Product Manager Growth - San Francisco, CA San Francisco, CA Who we are In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter - to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry's, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. What you'll do As Product Manager for Product-Led Growth (PLG), you'll own the roadmap for how Otter grows through the product itself. This role is focused on building a self-serve growth engine that improves acquisition, activation, monetization, and retention. You will: - Design and run experiments to improve funnel efficiency, reduce CAC, and increase conversion from lead → customer → expansion. - Build features and flows that generate organic growth. - Drive monetization through pricing experiments, upsell opportunities, and CRM-driven campaigns that expand LTV. - Partner with Marketing, Sales, and Data Science to enrich leads, improve attribution, and optimize channels. - Define and track success metrics - CAC, LTV, conversion rates, activation velocity, and self-serve revenue. - Work cross-functionally with engineering, design, and GTM to ship fast, learn quickly, and scale what works. What we're looking for - 3+ years of

Backend Software Engineer - Los Angeles, CA Los Angeles, CA Who we are In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter - to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry's, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. What you'll do As a Backend Engineer on the Otter Verify team, you will design, implement, and scale the core infrastructure powering our real-time edge computer vision product. This role sits at an intersection of real-time compute, large scale data streaming, and physical hardware. We are looking for strong product-minded or infrastructure-focused backend engineers. While our domain involves edge computing and computer vision, you do not need to be an expert in those fields today. If you are a backend generalist who loves solving complex scaling problems, designing robust APIs, and learning new technologies, this will be an exciting project for you. Core Responsibilities - Design and implement robust, high-throughput edge services and APIs capable of handling large volumes of real-time data. - Optimize backend systems for low latency, high reliability, and efficient resource utilization. - Help bridge the gap between

Solutions Engineer - Los Angeles, CA Los Angeles, CA Who we are In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter - to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry's, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. What you will do - Partner with the Account Executives to qualify opportunities, articulate Otter's vision and value proposition to customers - Providing technical expertise through value - driven sales presentations and customized, compelling product demonstrations to captivate the audience - Qualifying opportunities based on technical fit and customer needs - Own the execution of technical evaluations in customer environments (Proof of Value) . - Assist the Account Executives in closing opportunities by utilizing your creative problem-solving skills and by applying Otter technology to create value for customers - Understanding customer challenges, the competitive landscape and as appropriate, bring ideas back to the product team to influence the future roadmap - Collaborating with Sales teams and leveraging your technical know-how in activities such as pipeline generation, creative messaging, etc. - Travel to meet customers, partners as well as participate in internal meetings

Sales Enablement Specialist - Los Angeles, CA Los Angeles, CA Who we are In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter - to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry's, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. What you'll do We are looking for a Sales/GTM enablement specialist who is excited about building scalable sales training content that can be delivered through a variety of modalities to group and individual learners. The ideal candidate will also continuously adapt the curriculum & content to account for rapidly-evolving product, sales processes, and tools stack. - Sales Onboarding: prepare new-hire account executives by conducting orientation to Otter's product and sales process, developing individual coaching plans, and providing resources and assistance to ensure effectiveness. - Training Programs: create learning content to support individual and group learning paths, including live presentations, videos, online courses, and skills assessment tests. - Deeply understand the customer journey and observe sales encounters (empirically and through data) to make iterative optimizations to the sales process, informed through data-driven experimentation (e.g., A/B testing). - Develop self-service training materials and