Product Manager, Product Platform - Mountain View

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About this role

Product Manager, Product Platform - Mountain View Mountain View Who we are Otter is building the digital infrastructure for better food. Restaurants today face a world where off-premise demand is growing faster than the tools built to support it. We help operators simplify complexity, grow their business, and deliver great experiences to every guest - wherever they are. Our platform empowers food businesses of all sizes, from local heroes to regional chains and global enterprises. With Otter, restaurants can focus on what they do best: serving delicious food to their customers. And as they thrive, we're helping make better food more accessible, reliable, and affordable for everyone. What you'll do As Product Manager for Product Platform, you'll own the shared components and services that power Otter's “operating system” - the foundations every product team builds on. You will: - Drive the roadmap for user identity and access management, including authentication, roles and permissions, SSO, and enterprise-grade security. - Scale customer communications across SMS, email, and notifications - ensuring reliability, redundancy, and actionable analytics for both diner-facing and operator-facing flows. - Lead improvements to Otter's platform experience, from navigation and shared UI components to shell performance and API reliability. - Build and evolve internal support tooling, including agent workflows, AI-enabled support, CSAT/feedback collection, and logging. - Partner with engineering, design, and security to deliver performant, reliable, and reusable platform services that accelerate all of Otter's product teams. What we're looking for - 5+ years of product management experience or equivalent. -

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