Smartsheet jobs

Sr. Technical Support Operations Manager -REMOTE, USA- For over 20 years, Smartsheet has helped people and teams achieve-well, anything. From seamless work management to smart, scalable solutions, we've always worked with flow. We're building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we're creating space- space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that's magic at work, and it's what we show up for everyday. Smartsheet is seeking a Sr. Technical Support Operations Manager to focus on the operational architecture required to balance efficiency with a high-quality customer experience. You will be responsible for the tools and logic that dictate how we staff our teams, how we measure quality, and how we route technical issues. Your goal is to move the support organization toward a predictive, data-driven model that integrates technical signals into the broader customer retention strategy. You Will Lead Strategic Roadmap Planning: Partner with the Technical Support senior leadership team to drive the development of quarterly roadmaps and prioritization planning for the technical support organization. Optimize Support Delivery Process: Own the technical lifecycle of the global support stack, including oversight of Workforce Management and Quality Assurance tools. You will lead the design of scoring rubrics and staffing logic to maintain service level targets across global time zones. Drive Demand and Capacity Planning: Build the support capacity models used for long-term headcount planning.

Senior Manager, Product Operations (Remote Eligible) -REMOTE, USA- For over 20 years, Smartsheet has helped people and teams achieve-well, anything. From seamless work management to smart, scalable solutions, we've always worked with flow. We're building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we're creating space- space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that's magic at work, and it's what we show up for everyday. We're looking for a Senior Manager of Product Operations to lead the team responsible for how our product org plans, executes, and ships. You'll manage a team of Product Operations Managers, set the operational standard for the org, and partner with product and engineering leadership to drive strategic alignment. This is a player-coach role - you'll get in the weeds when it matters and zoom out to shape how the function evolves. What You'll Do Lead, develop, and grow a team of Product Operations Managers across varying levels Design and own the product operating model: planning cycles, goals frameworks, launch process, and team rhythms Partner with Directors and VPs to surface operational insights that inform investment and prioritization decisions Set tooling strategy for product ops - drive adoption of systems (including Smartsheet) that create accountability and visibility Define role standards, hiring bars, and development paths for the Product Ops function Embed AI-augmented workflows into how the team operates;

Senior Financial Analyst- R&D FP&A (FinOps & Product) - West -REMOTE, USA- For over 20 years, Smartsheet has helped people and teams achieve-well, anything. From seamless work management to smart, scalable solutions, we've always worked with flow. We're building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we're creating space- space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that's magic at work, and it's what we show up for everyday. Smartsheet is growing its outstanding Finance team to help achieve our operational and financial goals while embodying our values. The Finance team connects the dots between Smartsheet's operational and business strategies to shape financial performance. We are looking for a Senior Financial Analyst to join our Financial Planning & Analysis (FP&A) team. In this role, you won't just "track spend" - you will act as a strategic financial operations (FinOps) partner to our Engineering and Product organizations. You'll help bridge the gap between technical roadmaps and financial outcomes, ensuring our product innovation - from core platform features to AI-driven capabilities is built on a foundation of unit-economic efficiency. This role will serve as the primary finance architect for our cloud infrastructure and R&D operations. You will partner with senior leaders in Engineering and Product Management to navigate the complexities of multi-cloud environments and high-growth scaling. This role will report to our Senior Manager of

Sr. Finance Manager, Corporate FP&A -REMOTE, USA- For over 20 years, Smartsheet has helped people and teams achieve-well, anything. From seamless work management to smart, scalable solutions, we've always worked with flow. We're building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we're creating space- space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that's magic at work, and it's what we show up for everyday. We are seeking a Senior Finance Manager to join our Corporate FP&A team, reporting to the Senior Director of Corporate FP&A. This role sits at the center of how we understand and communicate our business - owning the top-line revenue model, leading our long-range planning process, and partnering closely with executive leadership on board-level financial storytelling. You will also serve as a key thought partner on M&A activity and drive continuous improvement across our Corporate FP&A team. The ideal candidate is a rigorous analytical thinker who is equally comfortable building complex models from scratch and translating results into clear, compelling narratives for senior audiences. You thrive in ambiguous, fast-moving environments and take pride in bringing structure and clarity to complex problems. You will report to our Senior Director of Corporate FP&A., and ideal candidates reside on the West Coast. You Will Own and maintain the company's top-line revenue model, including ARR, billings, churn, and expansion drivers Serve as a

Sr. Risk & Renewal Operations Manager -REMOTE, USA- For over 20 years, Smartsheet has helped people and teams achieve-well, anything. From seamless work management to smart, scalable solutions, we've always worked with flow. We're building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we're creating space- space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that's magic at work, and it's what we show up for everyday. We are looking for a Sr. Risk and Renewals Operations Manager to develop and manage a world-class customer renewal and risk management operation. You will focus on operationalizing churn mitigation and renewal excellence, taking high-level risk identification and commercial strategies and converting them into scalable, automated processes. Your objective is to move the organization toward a disciplined, proactive risk management motion and optimized renewal process that protects our global recurring revenue base. You Will Standardize Renewal Journeys: Design and implement renewal paths based on customer value and complexity. This includes automating high-volume renewals and establishing workback schedules for enterprise-level accounts. Systematize Risk Workflows: Architect the CRM and Gainsight workflows necessary to move the organization toward 100 percent proactive risk identification at least 90 days prior to renewal. Manage Renewal Planning Rhythms: Develop and support the execution of renewal planning and forecasting rhythms. You will establish the recurring operational cadences needed to maintain visibility into the book of business

Sr. Revenue Operations Analyst - Insights -REMOTE, USA- For over 20 years, Smartsheet has helped people and teams achieve-well, anything. From seamless work management to smart, scalable solutions, we've always worked with flow. We're building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we're creating space- space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that's magic at work, and it's what we show up for everyday. Smartsheet is looking for an experienced Revenue Operations Analyst, specializing in Insights & Analytics delivery, to support and accelerate the productivity of our Go-To Market organization. In this role, you will help define Smartsheet's growth strategy through insights produced with data analysis. You will be expected to independently drive projects, tackle complex analytical challenges, and mentor other analysts. You will work very closely with senior sales leadership to inform strategic decision-making. You will be part of a collaborative, motivated team that is instrumental in helping our Go-To Market team achieve their goals by driving pipeline growth, increasing retention, and closing deals. Our ideal candidate is curious and displays an ability to translate business questions into analysis, reports, and recommendations. To be successful in this role, you are able to communicate to a diverse audience of internal stakeholders. You should have a demonstrated ability to identify areas of opportunity within the business, and build innovative solutions as well as

Smart City Design Consultant Riyadh, SAU posted: Posted 11 Days Ago

Smart City IT Lead Consultant Riyadh, SAU posted: Posted 11 Days Ago

Sales Development Representative Somerville, Massachusetts, United States SmartBear delivers application integrity for modern tech stacks, ensuring continuous, measurable assurance that software just works as intended with governance to operate at AI speed and scale. SmartBear offers deep test automation, API lifecycle management, and observability capabilities. With integrations across the SDLC, it sets a new quality standard for application delivery teams. SmartBear is trusted by more than 16 million developers, testers, and software engineers across 32,000 organizations, including 75% of the largest financial institutions and industry leaders such as Adobe, JetBlue, and Microsoft. SmartBear's best-loved brands include Swagger, TestComplete, Reflect, QMetry, Zephyr, and more. As stewards of a collaborative open source community, SmartBear meets customers where they are to make our technology-driven world a better place. Learn more at www.smartbear.com , or follow us on LinkedIn, X, and Reddit. At SmartBear, you will be part of a dynamic team solving one of the most critical challenges facing modern businesses: ensuring the integrity of software in an AI-driven world. Whether you are working directly with customers, driving go to market strategies, supporting operations, building products, or enabling teams, your contributions help shape the future of software quality for organizations worldwide. Join us in our mission. Sales Development Representative - Be a part of a high energy, collaborative environment. Throughout your SDR tenure, you'll work directly with Account Executives and Sales Managers to strategize on targeted outreach and to gain exposure to the entire sales cycle. - Extensive tech stack at your fingertips

Manager, Sales Development Somerville, Massachusetts, United States SmartBear delivers application integrity for modern tech stacks, ensuring continuous, measurable assurance that software just works as intended with governance to operate at AI speed and scale. SmartBear offers deep test automation, API lifecycle management, and observability capabilities. With integrations across the SDLC, it sets a new quality standard for application delivery teams. SmartBear is trusted by more than 16 million developers, testers, and software engineers across 32,000 organizations, including 75% of the largest financial institutions and industry leaders such as Adobe, JetBlue, and Microsoft. SmartBear's best-loved brands include Swagger, TestComplete, Reflect, QMetry, Zephyr, and more. As stewards of a collaborative open source community, SmartBear meets customers where they are to make our technology-driven world a better place. Learn more at www.smartbear.com , or follow us on LinkedIn, X, and Reddit. At SmartBear, you will be part of a dynamic team solving one of the most critical challenges facing modern businesses: ensuring the integrity of software in an AI-driven world. Whether you are working directly with customers, driving go to market strategies, supporting operations, building products, or enabling teams, your contributions help shape the future of software quality for organizations worldwide. Join us in our mission. Manager, Sales Development - Lead and develop a high-performing team of 8-10 SDRs responsible for generating top-of-funnel pipeline for SmartBear's sales organization. - Coach and mentor future Account Executives through structured sales development training, career progression, and performance management. - Partner cross-functionally with Sales Leadership, Marketing, and

Smart Building Account Engineer 4 Locations posted: Posted 8 Days Ago

Accepting Applications for Future Opportunities -Sales Development Representative Somerville, Massachusetts, United States SmartBear delivers application integrity for modern tech stacks, ensuring continuous, measurable assurance that software just works as intended with governance to operate at AI speed and scale. SmartBear offers deep test automation, API lifecycle management, and observability capabilities. With integrations across the SDLC, it sets a new quality standard for application delivery teams. SmartBear is trusted by more than 16 million developers, testers, and software engineers across 32,000 organizations, including 75% of the largest financial institutions and industry leaders such as Adobe, JetBlue, and Microsoft. SmartBear's best-loved brands include Swagger, TestComplete, Reflect, QMetry, Zephyr, and more. As stewards of a collaborative open source community, SmartBear meets customers where they are to make our technology-driven world a better place. Learn more at www.smartbear.com , or follow us on LinkedIn, X, and Reddit. At SmartBear, you will be part of a dynamic team solving one of the most critical challenges facing modern businesses: ensuring the integrity of software in an AI-driven world. Whether you are working directly with customers, driving go to market strategies, supporting operations, building products, or enabling teams, your contributions help shape the future of software quality for organizations worldwide. Join us in our mission. Sales Development Representative - Be a part of a high energy, collaborative environment. Throughout your SDR tenure, you'll work directly with Account Executives and Sales Managers to strategize on targeted outreach and to gain exposure to the entire sales cycle. - Extensive

Staff Engineer Software Bangalore BTP (India)

AI Engineer Bangalore, India Office (BANGALORE)

Project Manager Australia_Melbour_Office Verra Mobility is a global technology company supporting safer, smarter and more connected mobility. In Australia, our Government Solutions business delivers technology, software and operational services that support road safety programs. We are seeking a Project Manager to coordinate the delivery of software and technology projects across company Operations. The role works with software engineering, product, operations, account management and customer stakeholders to manage project plans, delivery tracking, release coordination, risks, dependencies and project communication. What you'll do: - Coordinate assigned software and technology projects from planning through to delivery - Maintain project plans, status reports, RAID logs, action registers and dashboards. - Work with software engineering, product, operations and customer-facing teams to keep delivery on track. - Support release planning, deployment readiness and post-release follow-up. - Track risks, issues, actions and dependencies, escalating early where required. - Support customer communication, scope control and project financial tracking. What you'll bring - 3+ years' experience in project coordination or project management, ideally in software, IT or technology delivery. - Working knowledge of Agile, Scrum, Kanban or hybrid delivery approaches. - Experience using tools such as Jira, Azure DevOps, Confluence, Microsoft Project, Smartsheet or similar. - Understanding of the software delivery lifecycle, including requirements, development, testing, release and change control. - Strong stakeholder communication, meeting facilitation, problem-solving and escalation judgement. - Ability to work effectively with software engineers, testers, product owners, operations teams and customer-facing stakeholders. - Exposure to enterprise software, APIs, databases, cloud platforms or regulated technology environments

Real Estate Manager (AMET), Global Realty Dubai, ARE Are you excited by fast-paced environments, complex project execution, and solving problems at scale? Amazon is seeking a Real Estate Program Mgr to support the delivery of real estate initiatives across Africa, Middle East and Turkey (AMET). This individual will play a critical role in enabling our teams to launch and scale new facilities by ensuring project milestones are tracked, processes move forward, and stakeholders stay aligned. The ideal candidate is detail-oriented, thrives on ownership, and operates with a high sense of urgency. You will collaborate cross-functionally with internal teams (Legal, Finance, Construction, Engineering) and external partners (brokers, consultants, developers) to keep projects on track from initial feasibility to site launch. Key job responsibilities Track progress across multiple real estate and construction projects to ensure on-time, on-budget delivery. Maintain project documentation and ensure data integrity in project tracking tools (Smartsheet, Excel, or proprietary systems). Coordinate due diligence efforts including environmental, zoning, legal, and permitting reviews. Schedule and run project meetings, manage calendars, and ensure clear communication of action items and next steps. Manage purchase orders, review invoices, and support budget tracking. Collaborate with internal stakeholders to streamline workflows, reduce blockers, and drive execution. Drive continuous improvement in tools, reporting, and project management processes. Basic Qualifications: - 5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - PMP

Environmental Digital Engineer, AWS Environmental Herndon, Virginia, USA For over 15 years, Amazon Web Services (AWS) has been the world's most comprehensive and broadly adopted cloud computing platform. What is cloud computing? Cloud computing is the on-demand delivery of IT resources over the Internet. In 2019, Amazon announced The Climate Pledge, which includes our commitment to power our operations with 100% renewable energy by 2025, on the path to achieving net zero carbon across our businesses by 2040. To learn more about AWS, visit https://aws.amazon.com and https://sustainability.aboutamazon.com/environment/the-cloud. Amazon is looking for a talented and self-motivated Environmental Digital Solutions Engineer to support the AWS Environmental global programs team. The successful candidate will join the AWS Environmental team, an expanding and dynamic team that is critical to enabling AWS's growth around the world, as well as ensuring regulatory compliance and highest-level environmental performance of AWS's data center global operations. The Environmental team has responsibility for managing Environmental requirements and risk from site selection through to decommissioning. This role requires a highly skilled professional to manage complex, ambiguous digital tooling initiatives across organizational boundaries. The ideal candidate must lead on Smartsheet's development, integration and enhancements and be strong in data analytic capabilities, influence stakeholders, and work independently while seeking guidance when needed. Strong strategic and tactical skills are essential, including balancing short and long-term needs, mitigating risks, and delivering simplified solutions. Excellent communication skills are crucial, with the ability to present to senior leadership and write strategic narratives. The role involves driving key

Analyst IT Operations(End User Applications Support Engineer) Hyderabad, , India Company Description: CREATIVITY IS OUR SUPERPOWER. It's our heritage and it's also our future. Because we don't just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard-when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers. Job Description: 3-5 Years of experience Administer and manage SaaS productivity tools (Adobe, Lucidchart, Smartsheet, SurveyMonkey, and others) to ensure reliability and optimal performance. Provide advanced troubleshooting and serve as an escalation point for complex end-user application issues from Service Desk and Field Services. Oversee automation and integration management to streamline workflows and reduce manual effort across the enterprise. Collaborate with the Software Asset Management (SAM) team to ensure licensing compliance, optimize costs, and monitor usage and adoption metrics. Create and maintain knowledge base articles and end-user documentation to improve self-service capabilities and reduce escalations. Validate product updates and new features prior to rollout, partnering with Endpoint Management and End User Experience teams on deployments and integration efforts. Engage with vendors for issue resolution, roadmap alignment, and contract and licensing optimization. Qualifications: Additional Information: Don't meet every single requirement? At Mattel, we are dedicated to an

Senior Stat Programmer Hyderabad, Telangana, India posted: Posted 3 Days Ago

Process Engineer PM , Process Engineering Tokyo, JPN Amazon Logistics (AMZL) is building a world-class last mile operation in Japan. AMZL aims to exceed customer expectations by ensuring orders are delivered quickly, accurately, and cost-effectively. The Amazon Logistics Japan Process Engineering team is seeking a Process Engineer to support program management, operational planning, and engineering project tracking. In this role, you will be the operational backbone of our engineering organization, driving visibility, accountability, and execution excellence across multiple engineering functions. The successful candidate will lead the creation and delivery of business reviews (MBRs, QBRs), operational planning cycles (OP1, OP2, 3YF), and implement robust tracking mechanisms for engineering projects. You will work closely with Process Engineering teams to ensure project commitments are tracked, cost savings are measured, and CAPEX requirements are managed effectively. This role requires exceptional organizational skills, strong communication abilities, and the capacity to influence stakeholders at multiple organizational levels. You will use tools such as Asana, Smartsheet, Excel, and other project management platforms to maintain real-time visibility of project status, risks, and dependencies. This role is based in Tokyo. The position requires business-level English and conversational Japanese. Domestic and international travel may be required (approximately 10-15% of work time). Key job responsibilities 1. Lead business review mechanisms and operational planning - Own the creation, coordination, and delivery of Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs), OP1, OP2, and 3-Year Forward planning documents for the Japan Process Engineering organization, ensuring alignment with leadership priorities and business objectives. 2.

Regional Productivity Specialist Phoenix , AZ, US Overview Are you passionate about driving operational efficiency and supporting teams to reach their highest potential? In this role, you'll blend analytical expertise with exceptional service skills to identify process gaps, streamline work-flows and help implement productivity solutions that allow teams to operate at their highest potential across the Central Region. This position is an in-person position. What You'll Do: Enhance the franchisee experience by supporting entry and exit processes and ensuring operational accuracy. Assist with on-boarding, training, and system access for new associates. Align regional forecasting and scheduling to boost coverage and productivity. Train teams on productivity tools, dashboards, and scheduling best practices. Monitor expense reports for accuracy and compliance. Analyze regional metrics to identify trends and opportunities for improvement. Collaborate with management to turn data into actionable strategies. Maintain systems with automated work-flows and apply RCI practices in daily work. What We're Looking For: High school diploma required; bachelor's degree in business, data analysis, or related field strongly preferred. 1+ years of experience in productivity, operations, analytics, customer service, or a related field. Strong analytical skills with proficiency in Excel, Tableau, Power BI, or Smartsheet. Excellent communication and interpersonal skills; able to explain data and processes clearly to non-technical audiences. Ability

Sr. Technical Program Manager, Amazon Leo - OISL Redmond, Washington, USA Amazon LEO is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Amazon LEO will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity. -Role in Optical Inter-Satellite Link (OISL) team within Amazon's Leo organization - Lead strategic intiatives for OISL team in delivering cross-functional programs for space-based optical communication systems. - Drive Rythem of Buisness for OISL team - Manage complex stakeholder relationships with senior leadership, finance, and engineering teams - ensure 100% delivery against critical satellite milestones-from prototyping through production to on-orbit operations. Key job responsibilities -Drive OP1 planning and execution processes across multiple cross-functional teams -Manage complex budget tracking - Research and provide trade analysis for infrastracture investments -Implement and sustain Amazon's Working Backwards methodology (PR/FAQ, MBR/QBR cadence, written narratives) adapted for hardware development cycles Export Control Requirement Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. About the team In this role, you'll start your day reviewing program metrics across the OISL portfolio using Confluence, Jira, and Smartsheet dashboards tracking 35-70 KPIs.

Business Intelligence Engineer Remote Nationwide posted: Posted Yesterday

People Business Partner People Business Partner