Analyst IT Operations(End User Applications Support Engineer)

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 7, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$116,543 U.S. median for this role

Projected growth (BLS Employment Projections)

+9.8% - Much faster than average

Matched to SOC 15-1252 - Software Engineering aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Engineering From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Analyst IT Operations(End User Applications Support Engineer) Hyderabad, , India Company Description: CREATIVITY IS OUR SUPERPOWER. It's our heritage and it's also our future. Because we don't just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard-when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers. Job Description: 3-5 Years of experience Administer and manage SaaS productivity tools (Adobe, Lucidchart, Smartsheet, SurveyMonkey, and others) to ensure reliability and optimal performance. Provide advanced troubleshooting and serve as an escalation point for complex end-user application issues from Service Desk and Field Services. Oversee automation and integration management to streamline workflows and reduce manual effort across the enterprise. Collaborate with the Software Asset Management (SAM) team to ensure licensing compliance, optimize costs, and monitor usage and adoption metrics. Create and maintain knowledge base articles and end-user documentation to improve self-service capabilities and reduce escalations. Validate product updates and new features prior to rollout, partnering with Endpoint Management and End User Experience teams on deployments and integration efforts. Engage with vendors for issue resolution, roadmap alignment, and contract and licensing optimization. Qualifications: Additional Information: Don't meet every single requirement? At Mattel, we are dedicated to an

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