Parloa jobs

Senior Agent Architect New York Office; Remotely in the USA About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale. About the Role: As a Senior Agent Architect at Parloa, you will play a key role in transforming customer service with AI Agents. In this customer-facing role, you will support the implementation of Parloa's solutions, enhancing customer experiences for clients and partners. Using your expertise in Large Language Models (LLMs), Prompt Engineering, NLP & NLU conversational design, and integration platforms, you will craft effective AI workflows and build connections to enterprise systems and ensure quality, performance, and end-to-end operational readiness. You will design, prototype, and validate conversational solutions for AI agent deployments, including the integration layer that connects Parloa's platform to customers' existing technology stacks, and guide customers and partners in maximising the value of Parloa's AI solutions. This is your opportunity to architect and deliver cutting-edge AI agent solutions while influencing how enterprise customer service evolves in the age of generative AI. Areas of Ownership: - Scope and implement AI Agent deployments, providing strategic advice and execution

Business Development Representative (France) London Office About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. About the role: As our Business Development Representative for France, you'll play a pivotal role in launching Parloa's presence in a new market. You'll be part of building our revenue engine from the ground up in the region - developing pipeline, establishing relationships with enterprise prospects, and setting the foundation for long-term growth in France. This is not a “follow the playbook” role - you'll help write it. You'll work closely with our Head of Growth, the Regional Sales Director, and the enterprise sales team to turn market insights into a tangible pipeline, helping Parloa become the go-to conversational AI platform for leading french enterprises. Areas of ownership: - Pioneer Parloa's market entry in France by identifying, engaging, and developing relationships with enterprise-level prospects. - Generate and own an outbound pipeline, leveraging creative, data-driven outreach strategies. - Collaborate closely with our Account Executives to build scalable revenue processes for the region. - Build and nurture long-term relationships with prospects, positioning Parloa

Business Generalist New York Office About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com HealthEquity, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale. About the role: As we enter our next phase of hyper-growth, we are seeking elite business generalists to join and grow a range of our functions. This is a high-bandwidth, high-visibility role designed for highly driven candidates who thrive on ambiguity and possess an “operator mindset." This is a multi-disciplinary leadership track. Rather than slotting you into a rigid functional box today, we hire for raw talent, rigorous thinking, and extreme ownership. Based on your specific "superpower" and our priorities, you will be deployed into one of three critical functions: Chief of Staff, Business Operations, or Strategic Finance. Areas of ownership: Depending on your background and Parloa's strategic roadmap, you will own one of the following domains: - Chief of Staff: Act as the high-bandwidth force multiplier and strategic architect for the executive team. You will spearhead "Zero-to-One" breakthroughs while serving as the primary connective tissue across the organization. By identifying latent cross-functional risks and synchronizing disparate workstreams, you ensure our most

Principal Product Marketing Manager New York Office About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com , HealthEquity, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale. About the role: At Parloa, our AI agents turn customer conversations into lasting loyalty. As a Principal Product Marketing Manager at Parloa you will be a primary architect of how Global 2000 companies rethink their entire customer experience infrastructure. You aren't just marketing AI; you are defining the new standard for human-AI interaction in the enterprise. You will play a crucial role in developing go-to-market (GTM) strategies, launching marketing initiatives, empowering sales efforts, creating thought leadership, digging into market data, and establishing a thorough understanding of customers and competition. You will be expected to communicate with confidence and authority, think and act strategically, operate autonomously, and collaborate seamlessly across departments and time zones. Areas of ownership: With an owner's mindset, you will help Parloa move beyond features and benefits to lead the evolution of our market positioning. You will help us define how the Global 2000 perceives the shift to agentic CX for service, sales, and marketing, ensuring we

Senior Partner Solution Engineer - UK London Office About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience; one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com , HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. About the role: As a ( Senior) Partner Solution Engineer , you will play a key role in enabling Parloa's partner ecosystem to successfully position, sell, and implement our conversational AI platform. You'll work closely with strategic and emerging partners, guiding them through the technical journey from discovery and solution design to validation and deal support. This is your opportunity to scale impact through others: equipping partners to confidently build, demo, and deliver AI-driven customer experiences while directly influencing pipeline growth and deal success. Areas of ownership: - Partner Technical Enablement: Enable partners to effectively position and deliver Parloa solutions by coaching them on discovery, demos, solution design, and scoping. - Technical Sales Support (Partner-led): Support partner-led and co-sell opportunities by leading technical discovery, solutioning, and validation throughout the pre-sales cycle. - Solution Design & Architecture: Guide partners in designing scalable, enterprise-ready solutions aligned with customer needs and business outcomes. - Partner Advisory: Act as a trusted technical advisor

Corporate Events Manager New York Office This position is open to candidates based in the East, Central, and West United States , including select states such as NY, NJ, TX, IL, CA About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with About the role: As the Corporate Events Manager at Parloa, your mission is to drive pipeline and revenue growth in the U.S. market by executing the company's corporate event strategy, delivering engaging experiences that drive business impact. This role focuses on planning and managing high-profile events such as our annual customer conference Wave, road shows, internal milestones like Company Kickoff and Presidents' Club, support on certain trade shows and industry conferences. The ideal candidate will bring a strong mix of event planning, project management, and attention to detail, ensuring seamless execution from logistics to branding and onsite coordination. This person will work closely with Sales, Marketing, and BDE teams to align event plans with business objectives and help generate and accelerate pipeline. Areas of ownership: Event Planning & Execution - - Support the planning and execution of Parloa's corporate events, conferences, trade shows, and internal meetings. - Coordinate logistics,

Marketing Development Representative New York Office About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like IKEA and Booking.com already deploying Parloa at scale. About the role: As an Inbound Market Development Representative (MDR) at Parloa, you'll be the first point of contact for prospective customers engaging with our brand. You'll play a critical role in converting inbound interest into qualified opportunities for our sales team, and supporting the field marketing team, ensuring every prospect has a thoughtful, high-quality first experience with Parloa. This role sits at the intersection of marketing and sales, requiring strong communication skills, curiosity, and a sharp understanding of customer needs. Areas of ownership: - Respond to and qualify inbound leads from marketing channels (web, events, campaigns) - Engage prospects via email, phone, and social channels to understand their business challenges and goals - Conduct discovery conversations to assess fit, urgency, and buying intent - Schedule qualified meetings for Account Executives - Maintain accurate records of all interactions in CRM (e.g., Salesforce) - Collaborate closely with marketing to provide feedback on lead quality and campaign performance - Continuously refine messaging and outreach based on prospect

Enterprise Account Executive - Turkey Istanbul; Remotely in Germany About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com , HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. About the role: As an Enterprise Account Executive (Turkey) , you will drive new business growth by bringing Parloa's agentic AI platform to leading enterprises across the region. You'll engage senior stakeholders, navigate complex sales cycles, and help organizations transform how they deliver customer experience at scale. This is your opportunity to build a market from the ground up-shaping Parloa's presence in Eastern Europe, opening new enterprise relationships, and defining how we scale in the region. Areas of ownership: - New Business Development: Own the full sales cycle from pipeline generation to closing, with a strong focus on acquiring new enterprise customers and establishing Parloa in Eastern Europe. - Market Development: Build and expand a new market by identifying opportunities, shaping territory strategy, and creating momentum in a largely untapped region. - Strategic Deal Execution: Lead complex, multi-stakeholder sales processes, including tenders, negotiations, and commercial structuring with senior decision-makers. - Customer Advisory: Act as a trusted advisor,

Technical Program Manager New York Office About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale. About the Role As a Technical Program Manager at Parloa, you will lead the end-to-end delivery of enterprise Agentic AI deployments, owning execution across complex customer implementations from kickoff through go-live and hypercare. You will act as the central delivery owner across customers, internal delivery teams, and external partners, ensuring enterprise programs are delivered successfully, on time, and at scale. This is a highly cross-functional, customer-facing role where you will combine structured program leadership with technical delivery coordination, partnering closely with Forward Deployed Engineers, Agent Architects, Product, Sales, Solution Engineering, and partner organizations to drive successful enterprise AI transformations. You will also play a key role in helping scale Parloa's delivery organization by driving operational rigor, and improving governance processes.. Areas of Ownership Enterprise Delivery Leadership - Own end-to-end delivery across scope, timeline, budget, quality, risks, and dependencies for enterprise AI deployments - Lead implementations from SOW kickoff through design, integration, UAT, production go-live, and hypercare - Drive execution across cross-functional delivery

Engineering Manager, Infrastructure Platform Berlin Office About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com , HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. About The Role: Parloa's platform is only as trustworthy as the infrastructure beneath it. As enterprises commit their most sensitive customer conversations to our system, the cloud foundation, network topology, and deployment architecture that carry those workloads must be reliable, scalable, and operated with precision. That foundation is yours to build and lead. As Engineering Manager for Infrastructure Platform, you'll shape how a fast-scaling AI company designs, provisions, and evolves the infrastructure that powers everything. Your team owns the landing zone, network topology, global traffic routing, IaC modules for self-service provisioning, and enterprise IT integrations. You'll be the person our product engineering teams rely on when they need infrastructure to move as fast as they do, and the person our enterprise customers trust when they need to know the platform is built to last. If you want to define what world-class cloud infrastructure looks like inside an AI-native company scaling to global enterprise, this is it. Areas Of Ownership: - Hire,

Business Development Representative New York Office About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like IKEA and Booking.com already deploying Parloa at scale. About the role: As Business Development Representative you play a crucial role in scaling our business in North America by enhancing our revenue engine to become more predictable and scalable. You will be a key driver of revenue by actively sourcing new business - with a focus on enterprise customers. Areas of ownership: - Build the revenue engine together with the revenue growth team and our enterprise account executive team. - Find, analyze and evaluate new market growth opportunities and build outreach plans to seize new customer opportunities. - Build and take ownership of the sales pipeline, generating outbound leads and develop new sales opportunities. - Build and nurture relationships with clients, providing them with insights to Parloa's innovative conversational AI platform. - Assess client challenges, align with their needs, and showcase how Parloa's platform can deliver value and a strong return on investment. Our BDR Tech-stack: LinkedIn Sales Navigator, Salesforce, Outreach, Vidyard, Seamless, Apollo, Zoominfo Who you are: - A BA/BS from an accredited

Senior Enterprise Engagement Manager New York Office About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale. About the Role: Parloa is transforming customer experience through AI-powered agents. Our Enterprise customers are rethinking how service is delivered across contact centers, digital channels, and global operations. As a Senior Enterprise Engagement Manager, you will act as the strategic post-sale leader for a portfolio of complex enterprise accounts. These organizations operate across multiple stakeholders, departments, and geographies - requiring strong executive presence, structured thinking, and disciplined execution. You will guide customers from implementation through scaled adoption and measurable ROI, while identifying opportunities for expansion and long-term partnership growth. This is a highly cross-functional role at the intersection of strategy, execution, and commercial impact. This is your opportunity to act as a strategic partner to leading enterprise organizations-driving AI adoption, delivering measurable business impact, and shaping long-term customer growth through Parloa's platform. Areas of Ownership: - Serve as the primary strategic partner for a portfolio of enterprise customers, building relationships across technical, operational, and executive stakeholders - Develop and execute structured

SAP Agent Architect Berlin Office; Munich Office; Remotely in Germany About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale. About the Role: As a SAP Agent Architect at Parloa, you will help transform customer service with AI agents in enterprise SAP environments. In this customer-facing role, you will support implementations where Parloa's conversational AI platform must work reliably with SAP data, processes, and integration constraints -from design through testing and go-live readiness. You combine LLM and agent design (prompt engineering, conversational structure, quality, and operational readiness) with hands-on SAP integration literacy: you understand how Parloa agents should read from and write to SAP systems safely and predictably, and you partner with Forward Deployed Engineering and customer SAP teams to make that path buildable, testable, and production-grade. You will design, prototype, validate, and refine conversational solutions and agent workflows that depend on SAP-backed use cases (for example order management, customer data, case management, and transactional queries), while ensuring the integration layer between Parloa and SAP is reflected accurately in agent behavior, tools, and guardrails. Areas of Ownership: -

Engineering Manager Berlin Office About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com , HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. About The Role: As an Engineering Manager at Parloa, you will be entrusted with one of the most critical missions: - Building and leading a high-talent, high-performance team of engineers. - Ensuring that the team delivers enterprise-grade, resilient, and innovative AI solutions that customers love. - Raising the bar on technical excellence, cultural leadership, and operational discipline . You are both a builder and a leader . You dive deep into technical challenges, but your true leverage comes from how you develop engineers, scale teams, and drive alignment with Parloa's strategic goals . You balance autonomy with accountability , empowering your teams while ensuring they deliver measurable customer and business impact. Areas Of Ownership: - Build and scale world-class teams: Hire, mentor, and elevate exceptional engineers. Create a culture of ownership, bias for action, and continuous improvement. - Drive outcomes, not just output: Ensure every project directly contributes to Parloa's strategic goals and delivers measurable customer value. - Raise the technical bar: Partner

SAP Integration Engineer - US Remotely in the USA About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com , HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. About the role: As an SAP Integration Engineer at Parloa, you will be at the forefront of one of our most strategic partnerships, building the technical bridges between Parloa's conversational AI platform and the SAP ecosystem. Your mission is to design, implement, and operationalize integrations that connect Parloa to SAP environments across our most important enterprise customers and partners. You will be the field-facing SAP expert embedded in complex integration projects, owning the end-to-end technical path from business requirement to production integration, across SAP BTP, S/4HANA, ECC, Service Cloud, and CRM. You will work closely with Parloa's Forward Deployed Engineering team and help build the foundation for a dedicated SAP-focused delivery practice. This is a hands-on integration role at the intersection of enterprise SAP architecture, conversational AI, and customer-facing delivery. You won't just advise - you will design and build. Areas of ownership: - Own SAP integration projects end-to-end: Lead the technical design and execution of integrations between

Principal Applied Scientist Berlin Office; Munich Office; Remotely in Germany About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like IKEA and Booking.com already deploying Parloa at scale. About the role: As a Principal Applied Scientist at Parloa, you will define and drive our applied AI strategy across AI agents and Generative AI. This is a highly hands-on and high-impact role at the intersection of research and production. You will explore, validate, and scale approaches that directly shape our product, from model evaluation and routing to agent behavior, memory, and context engineering, while defining how these systems should be measured, benchmarked, and improved across the industry. Beyond execution, you will act as a technical leader: identifying opportunities, setting direction, and building the foundations of applied science at Parloa. Areas of ownership: - Define and lead applied AI initiatives across agent systems, LLM evaluation, and model optimization - Own ambiguous problem spaces end-to-end : from framing and experimentation to production impact - Design and implement evaluation & benchmarking frameworks , leveraging and challenging industry standards - and where needed, defining new ones - Drive innovation in agentic systems , including topics

Senior Value Consultant Remotely in the USA About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale. About the Role: As a Senior Value Consultant at Parloa, you own the financial and strategic narrative behind our most critical enterprise AI deals. You will architect and validate CFO-grade business cases, ensuring our customers clearly understand-and can defend-the economic impact of adopting Parloa. This is a highly strategic, customer-facing role where you operate at the intersection of Sales, Solutions Engineering, and executive stakeholders. You translate complex AI capabilities into measurable business outcomes, enabling a shift from feature-led selling to value-led decision-making. You will work on high-impact, $1M+ enterprise opportunities, partnering closely with Account Executives and Solution Engineers to shape deal strategy, influence executive stakeholders, and drive confident investment decisions. This is your opportunity to define how value is quantified and communicated in enterprise AI, helping global organizations justify, adopt, and scale agentic AI with clarity and confidence. Areas of Ownership: - Own value engineering across the full sales lifecycle, from early-stage value framing through late-stage deal support and post-live value

Senior Channel Partnerships Manager Remotely in the USA About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale. About the role: Parloa is transforming customer experience through AI-powered agents. Our enterprise customers are rethinking how service is delivered across contact centers, digital channels, and global operations, and partnerships are a critical lever in how we scale that transformation. As the Sr Channel Partnerships Manager , you will build and scale Parloa's indirect channel across North America, working with Technology Services Distributors (TSDs) and their advisor ecosystems. This is a high-ownership, build-focused role, where you will define how Parloa activates partners, generates pipeline, and drives revenue through indirect channels. You will operate at the intersection of ecosystem development, pipeline generation, and go-to-market strategy; working closely with partners and internal teams to turn channel relationships into measurable business impact. This is your opportunity to build a channel motion from the ground up, shape how Parloa engages with the broader partner ecosystem, and drive meaningful revenue growth through a scalable indirect model. Areas of ownership: - Own and grow relationships with

Director Of Security Engineering Berlin Office; Remotely in Germany About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like IKEA and Booking.com already deploying Parloa at scale. About the role: Parloa is building the AI platform that enterprises trust with their most important conversations. That trust starts with security - and we need someone to own it entirely. As Director of Security, you won't just manage a team. You'll shape how a fast-scaling AI company thinks about security from the ground up: building the strategy, the culture, and the systems that protect our platform, our customers, and the data they entrust to us. You'll lead our SecOps team within Tech Platform, partner across IS&T and Internal IT, and be the person our customers look to when they need confidence that Parloa takes security as seriously as they do. This is a builder role. If you want to define what security looks like at an AI-native company - not inherit someone else's playbook - this is it. Areas of ownership: - Define and execute the product and platform security strategy - building the programs, tooling, and practices that scale with

SAP Integration Engineer Berlin Office; Munich Office; Remotely in Germany About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com , HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. About the role: As a SAP Integration Engineer at Parloa, you will be at the forefront of one of our most strategic partnerships, building the technical bridges between Parloa's conversational AI platform and the SAP ecosystem. Your mission is to design, implement, and operationalize integrations that connect Parloa to SAP environments across our most important enterprise customers and partners. You will be the field-facing SAP expert embedded in complex integration projects, owning the end-to-end technical path from business requirement to production integration, across SAP BTP, S/4HANA, ECC, Service Cloud, and CRM. You will work closely with Parloa's Forward Deployed Engineering team and help build the foundation for a dedicated SAP-focused delivery practice. This is a hands-on integration role at the intersection of enterprise SAP architecture, conversational AI, and customer-facing delivery. You won't just advise - you will design and build. Areas of ownership: - Own SAP integration projects end-to-end: Lead the technical design and execution of integrations

Lead Agent Architect - SAP New York Office About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale. About the Role: As a Lead Agent Architect - SAP at Parloa, you will help transform customer service with AI agents in enterprise SAP environments. In this customer-facing role, you will support implementations where Parloa's conversational AI platform must work reliably with SAP data, processes, and integration constraints -from design through testing and go-live readiness. You combine LLM and agent design (prompt engineering, conversational structure, quality, and operational readiness) with hands-on SAP integration literacy: you understand how Parloa agents should read from and write to SAP systems safely and predictably, and you partner with Forward Deployed Engineering and customer SAP teams to make that path buildable, testable, and production-grade. You will design, prototype, validate, and refine conversational solutions and agent workflows that depend on SAP-backed use cases (for example order management, customer data, case management, and transactional queries), while ensuring the integration layer between Parloa and SAP is reflected accurately in agent behavior, tools, and guardrails. Areas of Ownership: -

Sr Partner Solution Engineer Remotely in the USA About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale. About the role: As a Sr Partner Solution Engineer at Parloa, your mission is to accelerate partner success and drive Parloa's revenue growth. You will engage with our ecosystem of partners to increase pipeline, enable them to confidently discover, demo, and design AI Agent solutions, and drive integration with key technology partners. You act as a trusted technical and solution advisor-translating Parloa's platform capabilities into clear business value, building long-term partner relationships, and ensuring partners are successful at every stage of the pre-sales journey. By empowering partners to succeed, you directly impact pipeline creation, deal quality, and long-term customer outcomes. This is your opportunity to be at the center of Parloa's partner ecosystem-driving technical excellence, unlocking new revenue opportunities, and shaping how AI Agents are designed, sold, and delivered at scale. Areas of ownership: - Enable partners to confidently position, demo, and implement Parloa's platform across diverse customer use cases - Lead technical discovery and translate business needs into scalable

GSI Partnerships Manager New York Office; Remotely in the USA About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like IKEA and Booking.com already deploying Parloa at scale. About the role: As our GSI Partnerships Manager , your mission is to establish, manage, and expand strategic relationships with global system integrators (GSIs) to accelerate Parloa's growth in the Conversational AI and Agentic AI markets. You will position Parloa as the preferred AI partner for GSIs by aligning our platform capabilities with their service offerings, co-developing joint solutions and industry-specific IP, and driving global activation and consumption growth on a strategic level . By doing so, you will unlock scalable revenue streams, enable transformational client outcomes, and ensure GSIs are deeply embedded in Parloa's partner ecosystem worldwide. Areas of ownership: - Identify, recruit, and grow GSIs globally (Accenture, Deloitte, TCS, Infosys, Capgemini, Wipro, etc.) as strategic partners, ensuring consistent activation across regions. - Develop and execute joint business plans with GSI partners, aligning on market strategy, solution roadmaps, consumption targets, and account pursuits - this by industry and region. - Build consumption Programs of Parloa solutions by embedding our Conversational

Sr Technical Program Manager New York Office About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale. About the Role As a Senior Technical Program Manager at Parloa, you will lead the end-to-end delivery of enterprise Agentic AI deployments, owning execution across complex customer implementations from kickoff through go-live and hypercare. You will act as the central delivery owner across customers, internal delivery teams, and external partners, ensuring enterprise programs are delivered successfully, on time, and at scale. This is a highly cross-functional, customer-facing role where you will combine structured program leadership with technical delivery coordination, partnering closely with Forward Deployed Engineers, Agent Architects, Product, Sales, Solution Engineering, and partner organizations to drive successful enterprise AI transformations. You will also play a key role in helping scale Parloa's delivery organization by driving operational rigor, improving governance processes, and mentoring junior TPMs across the team. Areas of Ownership Enterprise Delivery Leadership - Own end-to-end delivery across scope, timeline, budget, quality, risks, and dependencies for enterprise AI deployments - Lead implementations from SOW kickoff through design, integration, UAT, production go-live,