Marketing Development Representative

Benefits

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Weekend work

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About this role

Marketing Development Representative New York Office About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like IKEA and Booking.com already deploying Parloa at scale. About the role: As an Inbound Market Development Representative (MDR) at Parloa, you'll be the first point of contact for prospective customers engaging with our brand. You'll play a critical role in converting inbound interest into qualified opportunities for our sales team, and supporting the field marketing team, ensuring every prospect has a thoughtful, high-quality first experience with Parloa. This role sits at the intersection of marketing and sales, requiring strong communication skills, curiosity, and a sharp understanding of customer needs. Areas of ownership: - Respond to and qualify inbound leads from marketing channels (web, events, campaigns) - Engage prospects via email, phone, and social channels to understand their business challenges and goals - Conduct discovery conversations to assess fit, urgency, and buying intent - Schedule qualified meetings for Account Executives - Maintain accurate records of all interactions in CRM (e.g., Salesforce) - Collaborate closely with marketing to provide feedback on lead quality and campaign performance - Continuously refine messaging and outreach based on prospect

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