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Parloa

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  • Enterprise Engagement Manager - DACH

    Berlin Office; Munich Office

    unspecified Salary not disclosed

    Enterprise Engagement Manager - DACH Berlin Office; Munich Office About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com , HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. About the role: As an Enterprise Engagement Manager , you will drive customer success, value realization, and long-term growth across Parloa's enterprise customers. You'll guide organizations from implementation through adoption and expansion, ensuring they unlock the full potential of agentic AI in their customer experience. This is your opportunity to partner with leading enterprises on their AI and CX transformation, shaping how they scale intelligent automation while delivering measurable business impact. Areas of ownership: - Customer Success & Value Realization: Own the end-to-end customer journey post-sale, ensuring successful adoption, measurable outcomes, and long-term value realization. - Strategic Advisory: Act as a trusted advisor to enterprise clients, building strong relationships and guiding stakeholders through AI-driven transformation. - Account Growth & Expansion: Identify and drive expansion opportunities by developing growth plans across new use cases, teams, and automation initiatives. - Implementation Oversight: Lead and coordinate cross-functional teams to ensure smooth, on-time implementations and successful go-lives. - Value Communication: Translate product

  • Engineering Manager, Infrastructure Platform

    Berlin Office

    unspecified Salary not disclosed

    Engineering Manager, Infrastructure Platform Berlin Office About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com , HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. About The Role: Parloa's platform is only as trustworthy as the infrastructure beneath it. As enterprises commit their most sensitive customer conversations to our system, the cloud foundation, network topology, and deployment architecture that carry those workloads must be reliable, scalable, and operated with precision. That foundation is yours to build and lead. As Engineering Manager for Infrastructure Platform, you'll shape how a fast-scaling AI company designs, provisions, and evolves the infrastructure that powers everything. Your team owns the landing zone, network topology, global traffic routing, IaC modules for self-service provisioning, and enterprise IT integrations. You'll be the person our product engineering teams rely on when they need infrastructure to move as fast as they do, and the person our enterprise customers trust when they need to know the platform is built to last. If you want to define what world-class cloud infrastructure looks like inside an AI-native company scaling to global enterprise, this is it. Areas Of Ownership: - Hire,

  • CEO Office Associate

    Berlin Office

    unspecified Salary not disclosed

    CEO Office Associate Berlin Office About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like IKEA and Booking.com already deploying Parloa at scale. About the role: As a CEO Office Associate , you'll take on strategic problems that don't yet have a home and turn them into tangible outcomes, fast. From day one, you'll own complex, cross-functional projects end-to-end, stepping in wherever the business needs leverage most. Areas of ownership: - Special Projects & Strategic Programs: Own CEO-sponsored programs that cut across the org end-to-end. You identify something that's broken, diagnose the problem, build the plan, drive execution across functions, and own the outcome end-to-end. - Internal Communications: Own the company's heartbeat. Run the monthly All-Hands end-to-end (format, content, narrative, delivery), as well as other company-critical communication events, turning leadership intent into messages that land. - CEO Office Automations: You are constantly at the forefront of AI development & always aim to increase your own as well as the CEO Office's leverage. You help the team rethink how it works every single week. Who you are: - Experience: 3+ years in a high-intensity environment (strategy consulting, VC/PE, or a high-growth

  • Sr Partner Solution Engineer

    Remotely in the USA

    unspecified $180K-$200K

    Sr Partner Solution Engineer Remotely in the USA About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale. About the role: As a Sr Partner Solution Engineer at Parloa, your mission is to accelerate partner success and drive Parloa's revenue growth. You will engage with our ecosystem of partners to increase pipeline, enable them to confidently discover, demo, and design AI Agent solutions, and drive integration with key technology partners. You act as a trusted technical and solution advisor-translating Parloa's platform capabilities into clear business value, building long-term partner relationships, and ensuring partners are successful at every stage of the pre-sales journey. By empowering partners to succeed, you directly impact pipeline creation, deal quality, and long-term customer outcomes. This is your opportunity to be at the center of Parloa's partner ecosystem-driving technical excellence, unlocking new revenue opportunities, and shaping how AI Agents are designed, sold, and delivered at scale. Areas of ownership: - Enable partners to confidently position, demo, and implement Parloa's platform across diverse customer use cases - Lead technical discovery and translate business needs into scalable

  • US Talent Acquisition Partner

    New York Office

    unspecified $114K-$131K

    US Talent Acquisition Partner New York Office About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com , HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. About the role: As a Talent Acquisition Partner at Parloa, you'll play a key role in supporting our ambitious growth plans across the U.S. and beyond. You'll operate at the heart of our growth engine, driving hiring with speed, focus and consistency. This role is built for someone who enjoys execution, thrives in fast-moving environments and takes ownership of delivering strong hiring outcomes. You won't just fill roles, you'll help us scale the team that's building the future of AI-driven customer experience. Areas of ownership: - Own full-cycle recruiting across GTM and Product roles, with a focus on building high-talent-density teams at scale - Partner closely with hiring managers to move searches forward quickly, aligning on priorities, profiles, and decision making - Build and maintain high-quality, high-volume pipelines through proactive sourcing, market mapping and targeted outreach - Deliver against key recruiting metrics, including retention, time-to-fill, pipeline conversion and offer acceptance rate - Operate with urgency , balancing speed and quality

  • Senior Enterprise Engagement Manager - UK

    London Office

    unspecified Salary not disclosed

    Senior Enterprise Engagement Manager - UK London Office About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com , HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. About the role: As a Senior Enterprise Engagement Manager , you will drive customer success, value realization, and long-term growth across Parloa's enterprise customers. You'll guide organizations from implementation through adoption and expansion, ensuring they unlock the full potential of agentic AI in their customer experience. This is your opportunity to partner with leading enterprises on their AI and CX transformation, shaping how they scale intelligent automation while delivering measurable business impact. Areas of ownership: - Customer Success & Value Realization: Own the end-to-end customer journey post-sale, ensuring successful adoption, measurable outcomes, and long-term value realization. - Strategic Advisory: Act as a trusted advisor to enterprise clients, building strong relationships and guiding stakeholders through AI-driven transformation. - Account Growth & Expansion: Identify and drive expansion opportunities by developing growth plans across new use cases, teams, and automation initiatives. - Implementation Oversight: Lead and coordinate cross-functional teams to ensure smooth, on-time implementations and successful go-lives. - Value Communication: Translate product

  • Sr Partner Success Manager

    New York Office

    unspecified $120K-$150K

    Sr Partner Success Manager New York Office About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale. About the role: As a Sr Partner Success Manager at Parloa, you will own and scale strategic relationships with our global SI, consulting, and implementation partners, ensuring they are equipped to successfully deliver transformative AI and customer experience solutions for enterprise customers. This is a highly cross-functional role sitting at the intersection of partnerships, enterprise delivery, and AI transformation. You will act as the strategic advisor and operational lead for a portfolio of partners, helping them build scalable Parloa practices, drive successful customer outcomes, and expand their long-term impact within the Parloa ecosystem. You will work closely with Partner Managers, Account Executives, Solution Engineers, Customer Success, Professional Services, and Product teams while engaging directly with partner executives, delivery leaders, architects, and project teams. This is your opportunity to shape how enterprise partners adopt, scale, and operationalize agentic AI solutions while helping define and mature Partner Success at one of the fastest-growing AI companies in the world. Areas of ownership: - Own

  • Technical Program Manager

    New York Office

    unspecified $120K-$140K

    Technical Program Manager New York Office About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale. About the Role As a Technical Program Manager at Parloa, you will lead the end-to-end delivery of enterprise Agentic AI deployments, owning execution across complex customer implementations from kickoff through go-live and hypercare. You will act as the central delivery owner across customers, internal delivery teams, and external partners, ensuring enterprise programs are delivered successfully, on time, and at scale. This is a highly cross-functional, customer-facing role where you will combine structured program leadership with technical delivery coordination, partnering closely with Forward Deployed Engineers, Agent Architects, Product, Sales, Solution Engineering, and partner organizations to drive successful enterprise AI transformations. You will also play a key role in helping scale Parloa's delivery organization by driving operational rigor, and improving governance processes.. Areas of Ownership Enterprise Delivery Leadership - Own end-to-end delivery across scope, timeline, budget, quality, risks, and dependencies for enterprise AI deployments - Lead implementations from SOW kickoff through design, integration, UAT, production go-live, and hypercare - Drive execution across cross-functional delivery

  • Sr Technical Program Manager

    New York Office

    unspecified $150K-$170K

    Sr Technical Program Manager New York Office About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale. About the Role As a Senior Technical Program Manager at Parloa, you will lead the end-to-end delivery of enterprise Agentic AI deployments, owning execution across complex customer implementations from kickoff through go-live and hypercare. You will act as the central delivery owner across customers, internal delivery teams, and external partners, ensuring enterprise programs are delivered successfully, on time, and at scale. This is a highly cross-functional, customer-facing role where you will combine structured program leadership with technical delivery coordination, partnering closely with Forward Deployed Engineers, Agent Architects, Product, Sales, Solution Engineering, and partner organizations to drive successful enterprise AI transformations. You will also play a key role in helping scale Parloa's delivery organization by driving operational rigor, improving governance processes, and mentoring junior TPMs across the team. Areas of Ownership Enterprise Delivery Leadership - Own end-to-end delivery across scope, timeline, budget, quality, risks, and dependencies for enterprise AI deployments - Lead implementations from SOW kickoff through design, integration, UAT, production go-live,

  • Senior Agent Architect - Partner Success

    Berlin Office; Munich Office; Remotely in Germany

    unspecified Salary not disclosed

    Senior Agent Architect - Partner Success Berlin Office; Munich Office; Remotely in Germany About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. About the role: As a Senior Agent Architect - Partner Success at Parloa, you will play a key role in scaling how we deliver AI Agents through our partner ecosystem. This is a highly consultative, partner-facing role at the intersection of Solution Engineering, Architecture, and Consulting. You will work closely with partners and their clients to design, shape, and guide AI Agent implementations, ensuring successful outcomes while enabling partners to independently execute over time. Rather than focusing purely on hands-on building, your mission is to co-create solutions, educate partners, and drive strong architectural decisions across AI Agent deployments. You will bring deep expertise in LLMs, Prompt Engineering, conversational design, and integrations, combined with the ability to translate complex technical concepts into clear business impact, challenge assumptions, and guide partners toward scalable, high-quality solutions. Areas of ownership: - Act as a trusted advisor to partners and clients, guiding them through the design and implementation of

  • SAP Integration Engineer

    Berlin Office; Munich Office; Remotely in Germany

    unspecified Salary not disclosed

    SAP Integration Engineer Berlin Office; Munich Office; Remotely in Germany About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com , HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. About the role: As a SAP Integration Engineer at Parloa, you will be at the forefront of one of our most strategic partnerships, building the technical bridges between Parloa's conversational AI platform and the SAP ecosystem. Your mission is to design, implement, and operationalize integrations that connect Parloa to SAP environments across our most important enterprise customers and partners. You will be the field-facing SAP expert embedded in complex integration projects, owning the end-to-end technical path from business requirement to production integration, across SAP BTP, S/4HANA, ECC, Service Cloud, and CRM. You will work closely with Parloa's Forward Deployed Engineering team and help build the foundation for a dedicated SAP-focused delivery practice. This is a hands-on integration role at the intersection of enterprise SAP architecture, conversational AI, and customer-facing delivery. You won't just advise - you will design and build. Areas of ownership: - Own SAP integration projects end-to-end: Lead the technical design and execution of integrations

  • Corporate Events Manager

    New York Office

    unspecified $115K-$170K

    Corporate Events Manager New York Office This position is open to candidates based in the East, Central, and West United States , including select states such as NY, NJ, TX, IL, CA About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with About the role: As the Corporate Events Manager at Parloa, your mission is to drive pipeline and revenue growth in the U.S. market by executing the company's corporate event strategy, delivering engaging experiences that drive business impact. This role focuses on planning and managing high-profile events such as our annual customer conference Wave, road shows, internal milestones like Company Kickoff and Presidents' Club, support on certain trade shows and industry conferences. The ideal candidate will bring a strong mix of event planning, project management, and attention to detail, ensuring seamless execution from logistics to branding and onsite coordination. This person will work closely with Sales, Marketing, and BDE teams to align event plans with business objectives and help generate and accelerate pipeline. Areas of ownership: Event Planning & Execution - - Support the planning and execution of Parloa's corporate events, conferences, trade shows, and internal meetings. - Coordinate logistics,

  • Senior Agent Architect

    New York Office; Remotely in the USA

    unspecified $113K-$129K

    Senior Agent Architect New York Office; Remotely in the USA About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale. About the Role: As a Senior Agent Architect at Parloa, you will play a key role in transforming customer service with AI Agents. In this customer-facing role, you will support the implementation of Parloa's solutions, enhancing customer experiences for clients and partners. Using your expertise in Large Language Models (LLMs), Prompt Engineering, NLP & NLU conversational design, and integration platforms, you will craft effective AI workflows and build connections to enterprise systems and ensure quality, performance, and end-to-end operational readiness. You will design, prototype, and validate conversational solutions for AI agent deployments, including the integration layer that connects Parloa's platform to customers' existing technology stacks, and guide customers and partners in maximising the value of Parloa's AI solutions. This is your opportunity to architect and deliver cutting-edge AI agent solutions while influencing how enterprise customer service evolves in the age of generative AI. Areas of Ownership: - Scope and implement AI Agent deployments, providing strategic advice and execution

  • Marketing Development Representative

    New York Office

    unspecified $80K-$108K

    Marketing Development Representative New York Office About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like IKEA and Booking.com already deploying Parloa at scale. About the role: As an Inbound Market Development Representative (MDR) at Parloa, you'll be the first point of contact for prospective customers engaging with our brand. You'll play a critical role in converting inbound interest into qualified opportunities for our sales team, and supporting the field marketing team, ensuring every prospect has a thoughtful, high-quality first experience with Parloa. This role sits at the intersection of marketing and sales, requiring strong communication skills, curiosity, and a sharp understanding of customer needs. Areas of ownership: - Respond to and qualify inbound leads from marketing channels (web, events, campaigns) - Engage prospects via email, phone, and social channels to understand their business challenges and goals - Conduct discovery conversations to assess fit, urgency, and buying intent - Schedule qualified meetings for Account Executives - Maintain accurate records of all interactions in CRM (e.g., Salesforce) - Collaborate closely with marketing to provide feedback on lead quality and campaign performance - Continuously refine messaging and outreach based on prospect

  • SAP Agent Architect

    Berlin Office; Munich Office; Remotely in Germany

    unspecified Salary not disclosed

    SAP Agent Architect Berlin Office; Munich Office; Remotely in Germany About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale. About the Role: As a SAP Agent Architect at Parloa, you will help transform customer service with AI agents in enterprise SAP environments. In this customer-facing role, you will support implementations where Parloa's conversational AI platform must work reliably with SAP data, processes, and integration constraints -from design through testing and go-live readiness. You combine LLM and agent design (prompt engineering, conversational structure, quality, and operational readiness) with hands-on SAP integration literacy: you understand how Parloa agents should read from and write to SAP systems safely and predictably, and you partner with Forward Deployed Engineering and customer SAP teams to make that path buildable, testable, and production-grade. You will design, prototype, validate, and refine conversational solutions and agent workflows that depend on SAP-backed use cases (for example order management, customer data, case management, and transactional queries), while ensuring the integration layer between Parloa and SAP is reflected accurately in agent behavior, tools, and guardrails. Areas of Ownership: -

  • SAP Integration Engineer - US

    Remotely in the USA

    unspecified $170K-$200K

    SAP Integration Engineer - US Remotely in the USA About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com , HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. About the role: As an SAP Integration Engineer at Parloa, you will be at the forefront of one of our most strategic partnerships, building the technical bridges between Parloa's conversational AI platform and the SAP ecosystem. Your mission is to design, implement, and operationalize integrations that connect Parloa to SAP environments across our most important enterprise customers and partners. You will be the field-facing SAP expert embedded in complex integration projects, owning the end-to-end technical path from business requirement to production integration, across SAP BTP, S/4HANA, ECC, Service Cloud, and CRM. You will work closely with Parloa's Forward Deployed Engineering team and help build the foundation for a dedicated SAP-focused delivery practice. This is a hands-on integration role at the intersection of enterprise SAP architecture, conversational AI, and customer-facing delivery. You won't just advise - you will design and build. Areas of ownership: - Own SAP integration projects end-to-end: Lead the technical design and execution of integrations between

  • Lead Agent Architect - SAP

    New York Office

    unspecified $142K-$160K

    Lead Agent Architect - SAP New York Office About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale. About the Role: As a Lead Agent Architect - SAP at Parloa, you will help transform customer service with AI agents in enterprise SAP environments. In this customer-facing role, you will support implementations where Parloa's conversational AI platform must work reliably with SAP data, processes, and integration constraints -from design through testing and go-live readiness. You combine LLM and agent design (prompt engineering, conversational structure, quality, and operational readiness) with hands-on SAP integration literacy: you understand how Parloa agents should read from and write to SAP systems safely and predictably, and you partner with Forward Deployed Engineering and customer SAP teams to make that path buildable, testable, and production-grade. You will design, prototype, validate, and refine conversational solutions and agent workflows that depend on SAP-backed use cases (for example order management, customer data, case management, and transactional queries), while ensuring the integration layer between Parloa and SAP is reflected accurately in agent behavior, tools, and guardrails. Areas of Ownership: -

  • Principal Applied Scientist

    Berlin Office; Munich Office; Remotely in Germany

    unspecified Salary not disclosed

    Principal Applied Scientist Berlin Office; Munich Office; Remotely in Germany About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like IKEA and Booking.com already deploying Parloa at scale. About the role: As a Principal Applied Scientist at Parloa, you will define and drive our applied AI strategy across AI agents and Generative AI. This is a highly hands-on and high-impact role at the intersection of research and production. You will explore, validate, and scale approaches that directly shape our product, from model evaluation and routing to agent behavior, memory, and context engineering, while defining how these systems should be measured, benchmarked, and improved across the industry. Beyond execution, you will act as a technical leader: identifying opportunities, setting direction, and building the foundations of applied science at Parloa. Areas of ownership: - Define and lead applied AI initiatives across agent systems, LLM evaluation, and model optimization - Own ambiguous problem spaces end-to-end : from framing and experimentation to production impact - Design and implement evaluation & benchmarking frameworks , leveraging and challenging industry standards - and where needed, defining new ones - Drive innovation in agentic systems , including topics

  • Senior/Lead Technical Support Engineer

    Remotely in Malaysia

    unspecified Salary not disclosed

    Senior/Lead Technical Support Engineer Remotely in Malaysia About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. About the role: As a Lead Technical Support Engineer , you will play a key role in delivering reliable and high-quality customer experiences with Parloa's conversational AI platform. Acting as a bridge between customers and internal teams, you'll troubleshoot complex issues, guide users, and ensure they unlock the full value of our product. This is your opportunity to combine technical depth with customer impact-solving real problems, improving how support operates at scale, and shaping the overall customer experience through insights from the field. Areas of ownership: - Technical Support & Troubleshooting: Own and resolve customer issues end-to-end, ensuring timely, high-quality responses and sustainable solutions. - Escalation Management: Act as an escalation point for complex technical challenges, working closely with Product and Engineering to drive resolution. - Customer Enablement: Guide and educate customers on the effective use of the platform to help them unlock its full potential. - Process & Quality Improvement: Contribute to improving support processes, documentation, and best practices to

  • Business Development Representative (France)

    London Office

    unspecified Salary not disclosed

    Business Development Representative (France) London Office About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. About the role: As our Business Development Representative for France, you'll play a pivotal role in launching Parloa's presence in a new market. You'll be part of building our revenue engine from the ground up in the region - developing pipeline, establishing relationships with enterprise prospects, and setting the foundation for long-term growth in France. This is not a “follow the playbook” role - you'll help write it. You'll work closely with our Head of Growth, the Regional Sales Director, and the enterprise sales team to turn market insights into a tangible pipeline, helping Parloa become the go-to conversational AI platform for leading french enterprises. Areas of ownership: - Pioneer Parloa's market entry in France by identifying, engaging, and developing relationships with enterprise-level prospects. - Generate and own an outbound pipeline, leveraging creative, data-driven outreach strategies. - Collaborate closely with our Account Executives to build scalable revenue processes for the region. - Build and nurture long-term relationships with prospects, positioning Parloa