Principal Applied Scientist

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About this role

Principal Applied Scientist Berlin Office; Munich Office; Remotely in Germany About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like IKEA and Booking.com already deploying Parloa at scale. About the role: As a Principal Applied Scientist at Parloa, you will define and drive our applied AI strategy across AI agents and Generative AI. This is a highly hands-on and high-impact role at the intersection of research and production. You will explore, validate, and scale approaches that directly shape our product, from model evaluation and routing to agent behavior, memory, and context engineering, while defining how these systems should be measured, benchmarked, and improved across the industry. Beyond execution, you will act as a technical leader: identifying opportunities, setting direction, and building the foundations of applied science at Parloa. Areas of ownership: - Define and lead applied AI initiatives across agent systems, LLM evaluation, and model optimization - Own ambiguous problem spaces end-to-end : from framing and experimentation to production impact - Design and implement evaluation & benchmarking frameworks , leveraging and challenging industry standards - and where needed, defining new ones - Drive innovation in agentic systems , including topics

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