Senior Enterprise Engagement Manager

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About this role

Senior Enterprise Engagement Manager New York Office About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale. About the Role: Parloa is transforming customer experience through AI-powered agents. Our Enterprise customers are rethinking how service is delivered across contact centers, digital channels, and global operations. As a Senior Enterprise Engagement Manager, you will act as the strategic post-sale leader for a portfolio of complex enterprise accounts. These organizations operate across multiple stakeholders, departments, and geographies - requiring strong executive presence, structured thinking, and disciplined execution. You will guide customers from implementation through scaled adoption and measurable ROI, while identifying opportunities for expansion and long-term partnership growth. This is a highly cross-functional role at the intersection of strategy, execution, and commercial impact. This is your opportunity to act as a strategic partner to leading enterprise organizations-driving AI adoption, delivering measurable business impact, and shaping long-term customer growth through Parloa's platform. Areas of Ownership: - Serve as the primary strategic partner for a portfolio of enterprise customers, building relationships across technical, operational, and executive stakeholders - Develop and execute structured

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