Engineering Manager

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About this role

Engineering Manager Berlin Office About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com , HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. About The Role: As an Engineering Manager at Parloa, you will be entrusted with one of the most critical missions: - Building and leading a high-talent, high-performance team of engineers. - Ensuring that the team delivers enterprise-grade, resilient, and innovative AI solutions that customers love. - Raising the bar on technical excellence, cultural leadership, and operational discipline . You are both a builder and a leader . You dive deep into technical challenges, but your true leverage comes from how you develop engineers, scale teams, and drive alignment with Parloa's strategic goals . You balance autonomy with accountability , empowering your teams while ensuring they deliver measurable customer and business impact. Areas Of Ownership: - Build and scale world-class teams: Hire, mentor, and elevate exceptional engineers. Create a culture of ownership, bias for action, and continuous improvement. - Drive outcomes, not just output: Ensure every project directly contributes to Parloa's strategic goals and delivers measurable customer value. - Raise the technical bar: Partner

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