Bentley Systems jobs

Technical Support Engineer Job Location - Country Mexico Position Summary Join Bentley Systems' Global Product Support organization as a Technical Support Engineer , delivering expert technical guidance across Bentley's product portfolio. You will collaborate with global teams to diagnose, troubleshoot, and resolve complex issues in real‑world enterprise environments using industry‑leading engineering software. This role is ideal for engineers passionate about solving complex technical challenges, working directly with customers, and continuously developing expertise in networking, infrastructure, and enterprise‑scale systems. Responsibilities Act as the main technical support contact for users, resolving issues across Bentley products via phone, email, and web support. Engage with users to obtain information, collect logs for investigation, and ask focused questions to identify issues. Collaborate quickly with global teams, developers, and cross-functional partners. Identify, troubleshoot, and escalate advanced software and networking problems as necessary. Address and refer complex software and network-related issues when appropriate. Keep precise records of user support cases and share relevant documentation with users. Utilise troubleshooting methods and tools to assess reported problems. Address users' inquiries or difficulties regarding software configuration, setup, and product features. Escalate unresolved issues to relevant teams, such as developers and product managers. Assist the Product & Technology team in prioritising

Manager, Software Development Job Location - Country United States Manager, Software Development Location: Exton, PA - Hybrid or In-office Position Summary We are seeking a Manager, Software Development, to lead the evolution of Bentley's Civil Engineering software portfolio. In this role, you will manage a globally distributed team of developers and oversee day‑to‑day operations, driving technical excellence, organizational transformation, and strategic impact. You will collaborate closely with senior leadership to implement processes, guide engineering investment decisions, and deliver high‑quality, reliable solutions. Responsibilities Lead and Inspire Manage, mentor, and develop a global software engineering team. Foster a culture of innovation, accountability, and collaboration. Drive delivery of highly available, scalable, and performant cloud services. Drive Transformation Champion the transition to an Empowered Teams organizational model. Promote modern engineering practices, tools, and workflows to improve productivity and quality. Own Delivery Excellence Ensure high standards for code quality, maintainability, testing, and overall product stability. Oversee release readiness, defect management, and continuous improvement of engineering processes. Strategic Decision‑Making Use data, telemetry, customer feedback, and engineering insight to: Guide product strategies Prioritize engineering investments Optimize development efficiency and team focus Collaborate Across Functions Partner with Product Management, UX, Quality Engineering, and

Director, Community Marketing Job Location - Country United States Location: Home-based or Hybrid, Eastern Time Zone, United States. Position Summary: Bentley is seeking a senior community marketing leader to define and shape how users and technical audiences engage with us across our community ecosystem. This role will own the strategy and evolution of Bentley's community experience, with the Communities Hub as a core pillar. The right person will think beyond platform management, helping Bentley build more meaningful engagement with developers while creating a connected model across digital engagement, peer connection, customer programs, and selective in-person activations. This is a senior, player-coach role for someone who can set strategy, lead a small team, and bring fresh ideas to how Bentley builds a more modern, credible, and valuable community experience over time. Responsibilities: Community Strategy & Experience Own Bentley's broader community strategy across developers, users, and customers Shape a connected community model across digital and in-person touchpoints Oversee the Communities Hub to ensure it is intuitive, active, and valuable Bring fresh, outside-in thinking to how Bentley builds community Developer & User Communities Lead the evolution of Bentley's developer community approach, helping the company build more intentional, credible, and engaging experiences for technical audiences Partner with product, technical, and marketing stakeholders to identify where developers need distinct engagement models, content, and pro

Account Manager, Enterprise Job Location - Country France Location: Paris, France (Hybrid or Home-Based) Position Summary: As an Account Manager, you will be responsible for managing and growing one or more strategic accounts across France and/or Western Europe. These accounts are critical to Bentley's success in the region and require a strategic, long-term approach focused on driving mutual growth and business value. You will serve as a trusted advisor to your assigned customers, positioning Bentley as their partner of choice for new investments and digital transformation initiatives. Strategic accounts are expected to lead the adoption of Bentley's commercial models, software solutions, and services, influencing broader ecosystem adoption across the market. The role requires developing a deep understanding of each account's business objectives, priorities, key projects, and digital strategy. By aligning Bentley's solutions with customer goals, you will help ensure Bentley remains a critical part of their success. This insight will be documented and maintained through a comprehensive Account Plan that guides engagement, growth, and long-term account development. Responsibilities: Achieve a trusted advisor status with your assigned accounts, leading to: The new business default is “Why Not Bentley?” Regular collaborative meetings occur The Account routinely consults Bentley on matters regarding growth and strategy Ongoing executive-level access is in place Develop and maintain exemplary account plans for your assigned accounts, whi

AI scientist Job Location - Country Canada Career Mobility Policy: Bentley strives to support colleagues' development and provide opportunities for them to achieve their career aspirations in alignment with Bentley objectives and strategy. To foster colleague development while supporting cross functional collaboration and a one Bentley mindset, it's expected that you: Complete twelve (12) months of employment in your current position and are in good standing with regards to performance in current role before applying for another role within Bentley. Apply for open roles in the Career Opportunities page to be considered for a role. Strongly consider notifying your current manager at the time you apply. If selected for a role you applied for, you are expected to notify your current manager when an offer is extended, and before you accept the offer. For more information, please see Bentley's Career Mobility Policy . Politique de mobilité de carrière : Bentley s'efforce de soutenir le développement de ses collaborateurs et de leur offrir des opportunités leur permettant d'atteindre leurs aspirations professionnelles, en alignement avec les objectifs et la stratégie de Bentley. Afin de favoriser le développement des collaborateurs tout en soutenant la collaboration interfonctionnelle et un esprit « One Bentley », il est attendu de vous que vous : Complétiez douze (12) mois d'emploi dans votre poste actuel et que vous soyez en règle en ce qui concerne votre performance dans votre rôle actuel avant de postuler à un autre pos

Learning Systems Specialist Job Location - Country Lithuania Location: Lithuania (Office-Based / Home-Based / Hybrid) Position Summary: We are currently seeking a Learning Systems Specialist with global responsibilities. This role will be vital for managing and advancing Bentley's Learning Platforms (Bentley Learn, YouTube, and other LMS platforms), coordinating with various Content Creators, and providing learning support to our users. This role will work under the guidance of the Director, Learning Technology, with Bentley's wider Account Advancement and Product & Technology groups. Responsibilities: Perform daily learning administration tasks, including training content management, scheduling training, permission management, system settings, enrolments, metrics, and evaluations. Manage user support and proactive communication. Acts as a single point of coordination between content partners, internal teams, and leadership to maintain momentum and clarity. Anticipates information needs, provides regular status updates, and ensures alignment across partners, users and internal stakeholders. Holds content partners accountable through structured governance, progress tracking, and timely escalation of risks or delays. Regularly reviews and audits content partner library to ensure alignment with Bentley Learn library. Create and run reports for users and colleagues alike. Upload course content to our learning platforms and test appropriately. Schedule all instructor-led classes through Bentley Learn, including course creation, meeting link

Senior Product Manager - AI Job Location - Country Canada Career Mobility Policy: Bentley strives to support colleagues' development and provide opportunities for them to achieve their career aspirations in alignment with Bentley objectives and strategy. To foster colleague development while supporting cross functional collaboration and a one Bentley mindset, it's expected that you: Complete twelve (12) months of employment in your current position and are in good standing with regards to performance in current role before applying for another role within Bentley. Apply for open roles in the Career Opportunities page to be considered for a role. Strongly consider notifying your current manager at the time you apply. If selected for a role you applied for, you are expected to notify your current manager when an offer is extended, and before you accept the offer. For more information, please see Bentley's Career Mobility Policy . Location: Hybrid or office-based, Quebec City, Canada Position Summary: As a Senior Product Manager in the Bentley Infrastructure Cloud group, you will be part of a dedicated team responsible for providing a next generation Connected Data Environment for global infrastructure engineering projects. Your role is crucial in enhancing the productivity of users of our software through the integration of cutting-edge technology, digital twin capabilities, and improving the overall user experience. You will have a pivotal role in defining the AI strategy and roadmap, defining business cases and monetization schemes

Sales Engineer Job Location - Country China Career Mobility Policy: Bentley strives to support colleagues' development and provide opportunities for them to achieve their career aspirations in alignment with Bentley objectives and strategy. To foster colleague development while supporting cross functional collaboration and a one Bentley mindset, it's expected that you: Complete twelve (12) months of employment in your current position and are in good standing with regards to performance in current role before applying for another role within Bentley. Apply for open roles in the Career Opportunities page to be considered for a role. Strongly consider notifying your current manager at the time you apply. If selected for a role you applied for, you are expected to notify your current manager when an offer is extended, and before you accept the offer. For more information, please see Bentley's Career Mobility Policy . Position Summary: Product Sales Engineers are focused on finding new business opportunities for assigned brands with new accounts or within existing accounts at Bentley. They are responsible for selling product licenses and subscriptions as well as services related to those product licenses and subscriptions. Product Sales Engineers are responsible for achieving assigned sales quotas and goals for users and prospects located within a defined geographic territory and specific product range. Product Sales Engineers are expected to prospect and develop business, respond to RFPs and other incoming sales leads, de

Support Account Manager Job Location - Country Mexico Career Mobility Policy: Bentley strives to support colleagues' development and provide opportunities for them to achieve their career aspirations in alignment with Bentley objectives and strategy. To foster colleague development while supporting cross functional collaboration and a one Bentley mindset, it's expected that you: Complete twelve (12) months of employment in your current position and are in good standing with regards to performance in current role before applying for another role within Bentley. Apply for open roles in the Career Opportunities page to be considered for a role. Strongly consider notifying your current manager at the time you apply. If selected for a role you applied for, you are expected to notify your current manager when an offer is extended, and before you accept the offer. For more information, please see Bentley's Career Mobility Policy . Support Account Manager, Enterprise Accounts Location: Home-Based Position Summary: You will transform and guide the day to day working relationship with Bentley's Enterprise, strategic accounts. We differentiate Bentley's support offerings in Enterprise accounts by developing a trusted relationship that demonstrates Bentley's commitment to them. You will ensure priorities are addressed, support commitments delivered upon and accounts are in the best position to gain maximum value from their Bentley product investment. You will work alongside a global team of Support Account Managers, Managed Services and Pro

Civil Engineering Solutions Manager Job Location - Country United States Location: Preference is home-based, California. Open to candidates in Washington, Oregon, Nevada, Arizona, Utah, Colorado, and Idaho who are willing to travel to California as needed. Open to candidates in all other states who are open to relocation to California. Position Summary: Are you ready to shape the future of infrastructure-alongside customers who are changing the world? At Bentley Systems, you'll join a global team of passionate experts helping the world design, build, and operate more resilient, sustainable infrastructure. As a Technical Account Manager (TAM), you'll serve as a trusted technical advisor to Bentley's most strategic customers, guiding technical strategy, influencing outcomes, and driving long ‑ term value. In this role, you'll sit at the intersection of technology, strategy, and relationships-partnering closely with Account Managers and cross ‑ functional Bentley teams to deeply understand customer challenges and align Bentley ' s industry ‑ leading solutions to their business goals. You ' ll play a critical role in strengthening partnerships, expanding customer success, and enabling meaningful technical and commercial outcomes. Responsibilities: Serve as the technical expert for strategic customer accounts, helping teams and customers understand Bentley's products and how they solve real business problems. Partner closely with Account Managers and customers to build technical account strategies, lead discovery conversations, and identify value ‑ dri

Software Quality Analyst - Civil Engineering Tools Job Location - Country Canada Career Mobility Policy: Bentley strives to support colleagues' development and provide opportunities for them to achieve their career aspirations in alignment with Bentley objectives and strategy. To foster colleague development while supporting cross functional collaboration and a one Bentley mindset, it's expected that you: Complete twelve (12) months of employment in your current position and are in good standing with regards to performance in current role before applying for another role within Bentley. Apply for open roles in the Career Opportunities page to be considered for a role. Strongly consider notifying your current manager at the time you apply. If selected for a role you applied for, you are expected to notify your current manager when an offer is extended, and before you accept the offer. For more information, please see Bentley's Career Mobility Policy . Politique de mobilité de carrière : Bentley s'efforce de soutenir le développement de ses collaborateurs et de leur offrir des opportunités leur permettant d'atteindre leurs aspirations professionnelles, en alignement avec les objectifs et la stratégie de Bentley. Afin de favoriser le développement des collaborateurs tout en soutenant la collaboration interfonctionnelle et un esprit « One Bentley », il est attendu de vous que vous : Complétiez douze (12) mois d'emploi dans votre poste actuel et que vous soyez en règle en ce qui concerne votre performance dans votre rôle actuel avant de postuler à un autre pos

Civil Resident Consultant Job Location - Country United States Civil Resident Consultant Location: Hybrid - based at a New York State Department of Transportation (NYSDOT) regional office, New York, USA Position Summary: Are you ready to start a new journey with a team of energized professionals advancing and connecting the world's infrastructure? Bentley Systems is looking for a Civil Resident Consultant to join our Americas Success Services team. In this role, you will work closely with Bentley on-site consultants and the NYSDOT engineering team to support civil users, drive adoption of Bentley applications, and enable digital delivery initiatives across the state. Success in this position means delivering high-quality technical support, training, and configuration while acting as a trusted advisor to both users and stakeholders. Responsibilities: Provide training, configuration, installation, operation, troubleshooting, maintenance, and support for Bentley engineering applications and CADD software Support transitions and upgrades between versions of Bentley Civil applications Act as a liaison between NYSDOT software users and Bentley's Technical Support Group (TSG) Deliver technical assistance for Bentley products including OpenBridge Designer (OBD), OpenRoads Designer (ORD), MicroStation, ProjectWise, Infrastructure Cloud, and SYNCHRO Collaborate with user technical staff and Bentley Design Engineering teams to gather requirements Scope, develop, and validate workflow-based training programs Create and maintain learning materials De

Senior Developer, AI Code Modernization Job Location - Country United States Senior Developer, AI Code Modernization Bentley Systems is seeking a talented Senior Developer to become a valued member of a dedicated expert team in code modernization. This global team's main responsibilities are to innovate around the use of AI technique, including multi-stage agentic workflows, to automatically convert and upscale academic or legacy code into cloud native services and apps. The team will collaborate with, support and guide other software developers in the company around AI topics. The team reports through the CTO and will be in a leadership position to contribute to, evangelize and operationalize the AI vision for the company. The team will also run programs in support of best practices across the company. This position should appeal to candidates that enjoy bleeding edge technology, deep technical discussions and that want to be exposed to a variety of tech stacks. Bentley has hundreds of products of various types including desktop, mobile, traditional server and cloud microservices. Moreover, the candidate will have the opportunity to work as part of a diverse global team of experts. Responsibilities: Manual evaluation of the quality of the conversion of code for difficult to analyze portion of the code and possible manual intervention to code sensitive part of the code A key part of the team's role is to avoid this as much as possible Enrich the AI code modernization pipeline with patterns to avoid or patterns to favor to increase the quality of

Application Engineer Job Location - Country Poland Location: Krakow, Poland (Hybrid) Position Summary: Bentley's Solution Engineering team partners with sales to showcase the value of Bentley solutions to infrastructure and utility companies worldwide. As an Application Engineer, you will help customers in the electric utilities industry solve complex business and engineering challenges by designing, positioning, and demonstrating integrated solutions across Bentley's portfolio, with a focus on overhead lines . Working closely with sales, product, and industry teams, you will understand customer objectives, define solution architectures, and deliver technical presentations, demos, workshops, training, and support aligned with utility workflows and industry standards. You will play a key role in driving customer success, product adoption, and ARR growth while helping utilities plan, design, and deliver critical transmission and distribution infrastructure projects. Responsibilities: Promote Bentley solutions to infrastructure audiences, demonstrating value to designers, engineers, architects, contractors, and owners to help achieve business goals. Lead technical discovery engagements to understand business goals, engineering requirements, and enterprise workflows. Design and position integrated solution architectures for electric utilities, aligning workflows with user objectives. Develop and deliver demos, presentations, workshops, and proof-of-value scenarios for users, prospects, and internal stakeholders. Prepare datasets,

Senior Software Developer Job Location - Country Canada Senior Software Developer Location: Burlington, Canada (Hybrid - 3 days per week in the office, 2 days remote) Why Bentley Systems? Innovative Projects: Work on ProjectWise, a leading infrastructure project delivery platform used on some of the world's most complex engineering projects. Technical Leadership: Directly influence architectural decisions as we transition core ProjectWise capabilities into scalable, cloud‑native services. Professional Growth: Develop your skills through continuous learning, certifications, and a clearly defined technical career path. Dynamic Environment: Join a talented and collaborative team operating in a flexible hybrid work model. Great Culture: Enjoy a supportive workplace with strong benefits, additional annual leave days, and a friendly office environment. About the Role: Are you ready to start a new journey with a team of energized professionals advancing and connecting the world's infrastructure? Bentley is looking for you! We are looking for a Senior Software Engineer to join our Bentley Infrastructure Cloud product development team and work on building our next-generation products and user experiences. The successful candidate will be a member of the software development group that delivers industry leading software to transition the lifecycle of infrastructure assets into the digital world, contributing towards the Bentley Mission of providing innovative software and services for the enterprises and professionals who design, build and

Global Technical Support Manager Job Location - Country Canada Manager, Global Technical Support Department: Global Technical Support (GTS) - Operations Company: Bentley Systems Position Summary Bentley Systems is seeking a dedicated and strategic Global Technical Support Manager to lead a team of highly skilled Technical Support Engineers (TSEs). In this role, you will be responsible for overseeing day-to-day support operations, ensuring exceptional service delivery for our enterprise infrastructure engineering software. You will play a pivotal role in optimizing operational efficiency, managing case backlogs, and driving resource allocation across different regions. A key focus of this position will be nurturing your team's development by guiding them through Bentley's GTS career progression model, ensuring high-quality case handling to prevent escalations, and supporting your engineers when critical situations do arise. Responsibilities Operational Leadership & Case Quality Oversee the daily operations of a regional or globally distributed Technical Support team, ensuring adherence to SLAs and delivery of a "user-first" support experience. Monitor and manage case backlogs, optimizing resource allocation based on case complexity, engineer bandwidth, and regional demands. Proactively work with TSEs to prevent case escalations and elevations by ensuring high-quality customer communications, rigorous technical troubleshooting standards, and sustained team productivity. Escalation Management & Coordination Play a crucial support role durin

Software Developer II Job Location - Country Canada Software Developer Location: Burlington, Ontario, Canada preferred: In-office or Hybrid Position Summary: Are you ready to start a new journey with a team of energized professionals advancing and connecting the world's infrastructure? Bentley is looking for you! We are looking for a software developer to join our Bentley Infrastructure Cloud product development team and work on building our next-generation products and user experiences. The successful candidate will be a member of the software development group that delivers industry leading software to transition the lifecycle of infrastructure assets into the digital world, contributing towards the Bentley Mission of providing innovative software and services for the enterprises and professionals who design, build and operate the world's infrastructure - advancing both the global economy and environment for improved quality of life. Responsibilities: Working with management and Product Managers, the developer will assume the responsibilities of a Software Developer including design, implementation, testing and support of product features, core components or Microsoft Azure based Cloud services. Design includes participating in defining and interpreting features and designing specific services, products and features for stability, usability, and maintainability. Implementation includes using the latest development tools to turn the designs into software products and services Support includes maintaining the existing code bas

Senior Product Designer Job Location - Country Canada Senior Product Designer Location: Office-based/Hybrid - Toronto, Canada Focus: Team enablement Bentley Systems is the infrastructure engineering software company, advancing the world's infrastructure - sustaining both the global economy and the environment. Within Bentley, the Design organization shapes meaningful experiences - from brand to in-product interactions - with clarity, coherence, and craft. An integral part of this work lies with the Digital Design team, a cross-functional team of creative problem-solvers focused on transforming Bentley's digital experience. Our goal is to ensure that users experience the same level of quality across all touch points, channels, and digital products-delivering a seamless, high-quality experience. Great design at scale only works if the foundations are solid. As Senior Product Designer, UI & Design Systems, you'll be the person who makes that happen across Bentley's digital experience. This is a craft leadership role - sitting at the intersection of UI quality, design system adoption, and team enablement - and it's one of the most important roles in the team. You'll work across our buying and post-purchase experience teams as a senior practitioner and coach - raising the bar for UI quality, driving adoption of our design system in day-to-day delivery, and acting as the connective tissue between Digital Design, the central Design Systems team and our Brand team. You won't just know what good looks like - you'll help everyone around y

Manager, Product Design Job Location - Country Canada Manager, Product Design Location: Office-based/Hybrid - Toronto, Canada Team Size: 5+ Designers Focus: Buying experience Bentley Systems is the infrastructure engineering software company, advancing the world's infrastructure - sustaining both the global economy and the environment. Within Bentley, the Design organization shapes meaningful experiences - from brand to in-product interactions - with clarity, coherence, and craft. You'll be part of the Digital Design team - a group of designers, and problem-solvers focused on transforming Bentley's digital experience. In this role, you'll lead design across Bentley's buying experience - working closely with Marketing, Digital, Sales, and Engineering to shape how users discover, evaluate, and purchase our products - from first touchpoint through to checkout. This is a leadership role for someone who is equally invested in their people, their craft, and their impact. You'll develop a high-performing team, drive a more coherent buying experience, and ensure the work you ship moves the needle for Bentley's growth. Responsibilities : Lead and develop the team: Coach and develop your Designers through regular 1:1s, honest feedback, and genuine investment in their careers. Create the conditions for great work - shared clarity on priorities, the safety to experiment, and high standards for craft. Contribute to hiring, onboarding, and supporting performance across the portfolio. Drive experience transformation: Lead the Design work to co

Senior Software Engineer (Innovation & Prototyping) Job Location - Country Ireland Location: Dublin, Ireland (Hybrid) Position Summary We're hiring a new team of Senior Software Engineers focused on rapid prototyping and innovation across our Product & Technology landscape. This is not a typical software engineering role. You won't be tied to a single product, instead, you'll be a key player in a specialized engineering squad of architects and engineers, working on short-term, high-impact projects. Your mission will be to build proof-of-concepts, experiment with emerging technologies like AI, and tackle complex challenges in distributed systems and cloud-native architecture. You will be instrumental in shaping the future of Bentley's products and platforms, working on everything from modernizing existing systems to creating entirely new solutions. This role offers a unique opportunity to work with a high degree of autonomy, collaborate with senior architects, and make a tangible impact on Bentley's strategic initiatives. Responsibilities Collaborate with architects, product management, development leads and business stakeholders to design, build, and deliver proof-of-concept cloud-based projects and prototypes. Develop high-quality proof-of-concepts and demos that de-risk technical challenges, validate complex architectures, and showcase the practical value of emerging technologies for multi-tenant, cloud-native architectures, with a focus on scalability and resilience. Implement resilient microservices and data pipelines (Kubernetes/containers) while uphol

Technical Support Engineer Job Location - Country Mexico Technical Support Engineer Location: Mexico (Remote, Hybrid, or Office-Based) Position Summary: Bentley Systems is seeking a highly analytical and customer-focused Technical Support Engineer to join our Global Technical Support team. In this vital role, you will provide critical technical assistance for ProjectWise-our industry-leading cloud collaboration and engineering document management platform. This is a hands-on, highly collaborative position where you will serve as the primary interface for our users while working closely with Bentley's Development, Professional Services, and Sales departments. If you have a passion for problem analysis, structured troubleshooting, and advocating for user success, we want you on our team. Responsibilities: Technical Assistance: Provide expert troubleshooting and support for ProjectWise platform features and functionalities via email, service tickets, phone, and the Bentley Communities portal. Issue Resolution & Escalation: Isolate, diagnose, and resolve technical issues, or escalate complex, unresolved bugs to appropriate internal teams (such as Software Developers) with comprehensive documentation. User Enablement: Advise and educate users on best practices, optimal configurations, and custom workflows to help them maximize their return on ProjectWise. Internal Liaison: Act as a critical feedback bridge between end-users and Product Management/Development teams to drive continuous software improvement. Knowledge Creation: Author high

Technical Support Engineer Job Location - Country Mexico Technical Support Engineer Location: Mexico (Remote, Hybrid, or Office-Based) Position Summary: Bentley Systems is seeking a dedicated and experienced Technical Support Engineer to join our highly successful global Application Support team. Focusing primarily on our Transport Network and Asset software portfolio, you will initially specialize in our premier bridge inspection products before expanding your expertise into other critical application areas. Joining a mature and collaborative team, this position is ideal for an experienced support professional who is accustomed to navigating Enterprise Systems within Hosted/SaaS environments. In this pure product support role, you will be instrumental in driving user success through expert problem analysis, issue replication, technical documentation, and swift resolution for Bentley's suite of supported products. Responsibilities: Technical Troubleshooting: Perform in-depth diagnostics to identify root causes and resolve application issues quickly and effectively, followed by rigorous testing to ensure successful solutions. Customer Communication: Provide exceptional, timely technical support to users via web portals, email, and phone, maintaining a "user-first" mentality. Incident Management: Accurately document user inquiries, troubleshooting steps, and incident resolutions using our online case management system (e.g., ServiceNow) and internal knowledge bases. Escalation & Collaboration: Escalate highly complex issues to senior

Industry Sales Engineer, Water Job Location - Country Ireland Location: Dublin, Ireland (Hybrid), Madrid, Spain (Hybrid), or Italy, Netherlands, Portugal, UK, or Poland (Hybrid or Home-Based) Position Summary: Bentley Systems invites talented individuals to join our high-performance team of Industry Sales Engineers. Industry Sales Engineers are responsible for generating new business into Strategic Bentley Users. Industry Sales engineers are instrumental in helping identify, qualify and win sales opportunities for Bentley Systems by leveraging their technical knowledge to explain complex products or services in a clear and compelling manner. This is a sales revenue-generating role supporting new and existing accounts with Bentley software products, services, training, and cloud offerings that help our users achieve their desired business outcomes. You will help grow Bentley's market share within your assigned sales region. Successful Industry Sales Engineers will thrive in a fast-paced environment, are self-motivated, and will ideally have sales experience and Industry background. Responsibilities: Responsible for rapidly growing revenue into Bentley Systems' strategic assigned Users within a specific sales region. Responsible for achieving defined sales and revenue targets. Design and deliver Account Based Sales Campaigns and Outcome based Live Sessions. Collaborate with marketing and solution engineering teams to create user specific sales initiative. Create effective business plans to develop new business opportunities to increase Be

Senior Manager, Software Development Job Location - Country Lithuania Senior Manager, Software Development Location: Lithuania (Hybrid or Office-based) About Bentley Systems Bentley Systems is a global leader in infrastructure engineering software. Our solutions empower professionals to design, build, and operate the world's infrastructure more efficiently and sustainably. The Bentley Infrastructure Cloud enables engineers to deliver high-quality digital outputs, helps contractors make informed decisions during planning and execution, and provides owners with evergreen digital twins to ensure reliability, compliance, and safety. ProjectWise , our document management system, streamlines collaboration on design files with integrated version control, access management, and global data availability for distributed teams. Learn more about ProjectWise here . Position Summary We are seeking a Senior Manager, Software Development to lead the evolution of ProjectWise within Bentley Infrastructure Cloud services powered by iTwin . This role is pivotal in driving innovation, ensuring service reliability, and delivering best-in-class solutions in partnership with Product Management and UX teams. You will own end-to-end product delivery-including service uptime (SLA)-and make data-driven decisions based on telemetry and usage insights. The ideal candidate champions agile practices , cloud-native development , and multi-tenant microservices , while fostering an empowered, high-performing team culture. Responsibilities Lead and Inspire: Manage a global develo