Technical Support Engineer

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 7, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

Was this benefit information wrong? Tell us.

Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Work mode

Hybrid From the posting source checked Jun 20, 2026

In-office days

2 days From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Technical Support Engineer Job Location - Country Mexico Technical Support Engineer Location: Mexico (Remote, Hybrid, or Office-Based) Position Summary: Bentley Systems is seeking a highly analytical and customer-focused Technical Support Engineer to join our Global Technical Support team. In this vital role, you will provide critical technical assistance for ProjectWise-our industry-leading cloud collaboration and engineering document management platform. This is a hands-on, highly collaborative position where you will serve as the primary interface for our users while working closely with Bentley's Development, Professional Services, and Sales departments. If you have a passion for problem analysis, structured troubleshooting, and advocating for user success, we want you on our team. Responsibilities: Technical Assistance: Provide expert troubleshooting and support for ProjectWise platform features and functionalities via email, service tickets, phone, and the Bentley Communities portal. Issue Resolution & Escalation: Isolate, diagnose, and resolve technical issues, or escalate complex, unresolved bugs to appropriate internal teams (such as Software Developers) with comprehensive documentation. User Enablement: Advise and educate users on best practices, optimal configurations, and custom workflows to help them maximize their return on ProjectWise. Internal Liaison: Act as a critical feedback bridge between end-users and Product Management/Development teams to drive continuous software improvement. Knowledge Creation: Author high

Read the full description at jobs.bentley.com. FewerJobs shows a preview and links to the original posting.