Technical Support Engineer

Benefits

Parental leave

Not verified

Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

Not verified checked Jun 7, 2026

Salary

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401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

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Company

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Technical Support Engineer Job Location - Country Mexico Position Summary Join Bentley Systems' Global Product Support organization as a Technical Support Engineer , delivering expert technical guidance across Bentley's product portfolio. You will collaborate with global teams to diagnose, troubleshoot, and resolve complex issues in real‑world enterprise environments using industry‑leading engineering software. This role is ideal for engineers passionate about solving complex technical challenges, working directly with customers, and continuously developing expertise in networking, infrastructure, and enterprise‑scale systems. Responsibilities Act as the main technical support contact for users, resolving issues across Bentley products via phone, email, and web support. Engage with users to obtain information, collect logs for investigation, and ask focused questions to identify issues. Collaborate quickly with global teams, developers, and cross-functional partners. Identify, troubleshoot, and escalate advanced software and networking problems as necessary. Address and refer complex software and network-related issues when appropriate. Keep precise records of user support cases and share relevant documentation with users. Utilise troubleshooting methods and tools to assess reported problems. Address users' inquiries or difficulties regarding software configuration, setup, and product features. Escalate unresolved issues to relevant teams, such as developers and product managers. Assist the Product & Technology team in prioritising

Read the full description at jobs.bentley.com. FewerJobs shows a preview and links to the original posting.