Technical Support Engineer

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified

Salary

Not verified

Was this benefit information wrong? Tell us.

Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Technical Support Engineer Job Location - Country Mexico Position Summary Join Bentley Systems' Global Product Support organization as a Technical Support Engineer , delivering expert technical guidance across Bentley's product portfolio. You will collaborate with global teams to diagnose, troubleshoot, and resolve complex issues in real‑world enterprise environments using industry‑leading engineering software. This role is ideal for engineers passionate about solving complex technical challenges, working directly with customers, and continuously developing expertise in networking, infrastructure, and enterprise‑scale systems. Responsibilities Act as the main technical support contact for users, resolving issues across Bentley products via phone, email, and web support. Engage with users to obtain information, collect logs for investigation, and ask focused questions to identify issues. Collaborate quickly with global teams, developers, and cross-functional partners. Identify, troubleshoot, and escalate advanced software and networking problems as necessary. Address and refer complex software and network-related issues when appropriate. Keep precise records of user support cases and share relevant documentation with users. Utilise troubleshooting methods and tools to assess reported problems. Address users' inquiries or difficulties regarding software configuration, setup, and product features. Escalate unresolved issues to relevant teams, such as developers and product managers. Assist the Product & Technology team in prioritising

Read the full description at jobs.bentley.com. FewerJobs shows a preview and links to the original posting.