Iherb jobs

Principal Application Security Engineer United States of America - Remote / Home Office Summary: Are you passionate about securing global-scale ecommerce services and applications that power millions of customers across over a hundred countries around the globe? We are looking for a hands-on Principal Product Security Engineer to lead our Secure Development Lifecycle assurance processes, our security automation technologies, drive the security hardening strategy across our product and respond to current and emerging security threats. This role can be fully remote and must reside in US. In this role, you will help us drive our Product Security strategy working with development teams globally to define new security capabilities, grow the team by hiring the best talent, and partner with senior leaders across the organization to deliver company-wide security initiatives. Responsibilities Include:: - Lead cross-functional projects and establish cutting-edge security development lifecycle practices - Directed security design reviews and threat modeling for new and existing services at iHerb - Evaluate, prototype, implement, and operate security-focused tools and services - Create new secure architecture standards, frameworks and patterns spanning multiple layers - Discover and analyze emerging security threats, determining applicability to iHerb and proactively implement centralized mitigations - Evaluate, prototype, implement, and operate security tools and services (DAST, SAST, SCA...) - Maintain a strong knowledge of current security threats and operational best practices - Drive our security assessment, penetration testing and bug bounty programs - Participate in security incident response In order to be successful in this role you must have: -

Senior Director, Operational Excellence & Projects United States of America - Remote / Home Office Job Summary: The Senior Director of Operational Excellence and Projects will be fully responsible for large scale Supply Chain projects, including the opening of new iHerb fulfillment centers, driving Operational Excellence and Continuous Improvement at iHerb, and the primary responsibility for the administration of iHerb's third-party logistics (3PL) network. Candidates will be responsible for the opening and closing facilities from both a management and operational level as well as taking the initiative for strategic projects that impact the Supply Chain organization. Scope will also include the daily management of Labor Management within the iHerb facilities and the management of the network of 3PL contracts that iHerb currently or will use. Candidates will establish a culture of process improvement in the distribution centers and enable a strong project management foundation within the Operational teams. The Senior Director of Operational Excellence and Projects will work with his/her direct reports and the Operations teams to improve efficiency, develop, maintain, and track labor standards to reduce costs. The individual's expertise will also be used to develop and implement regional and national projects and strategies, supporting iHerb's global fulfillment network. Job Expectations: Planning and Analysis - Manage the planning, development, and deployment of supply chain projects. - Lead supply chain planning efforts, including capacity modeling, network modeling, and capital budgeting. - Identify capacity impacts to distribution centers associated with varying parameters within the supply chain, ensuring alignment with global inventory

Application Security Engineer United States of America - Remote / Home Office Job Summary: The Application Security Engineer will help with our Secure Development Lifecycle assurance processes, our security automation technologies, drive the security hardening strategy across our product and respond to current and emerging security threats. This role will contribute tremendously to our Product Security team working with development teams globally to define new security capabilities, and partnering with leaders across the organization to deliver company-wide security initiatives. Job Expectations: - Drive cross-functional projects and establish cutting-edge security development lifecycle practices - Lead security design reviews and threat modeling for new and existing services at iHerb - Evaluate, prototype, implement, and operate security-focused tools and services - Develop new secure architecture standards, frameworks and patterns spanning multiple layers - Understand and analyze emerging security threats, determining applicability to iHerb and proactively implement centralized mitigations - Evaluate, prototype, implement, and operate security tools and services (DAST, SAST, SCA...) - Maintain a strong knowledge of current security threats and operational best practices - Take part in our security assessment, penetration testing and bug bounty programs - Participate in security incident response The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice. Knowledge, Skills and Abilities: Required: - Demonstrated technical foundation - Solid understanding of

Director, Brand Strategy United States of America - Irvine, California Job Summary: We are seeking a Director, Brand Strategy to define, evolve, and scale iHerb's global brand strategy at the enterprise level. This role is fundamentally strategic, focused on long-term brand positioning, architecture, and market differentiation. This leader will translate business objectives, customer insights, and market dynamics into a cohesive global brand strategy, ensuring alignment across regions, functions, and channels. Unlike a traditional creative production lead, this role is fundamentally strategic: shaping how iHerb shows up in the world, ensuring consistency across markets, and translating business priorities into a cohesive brand system. The role serves as the organization's central authority on brand strategy, distinct from creative production and campaign execution functions. They will possess excellent leadership skills, the ability to inspire and motivate a team, and have the ability to effectively communicate their ideas to multiple teams and stakeholders. This role is distinct from creative production leadership roles and does not primarily focus on the execution of marketing assets or day-to-day design management. Job Expectations: Brand Strategy & Positioning - Define and continuously refine iHerb's global brand positioning, narrative, and value proposition - Translate business and market insights into clear brand strategies across regions and customer segments - Partner with leadership to align brand direction with company growth priorities - Develop long-term (3-5 year) brand strategy and equity-building initiatives - Define brand architecture across product categories, customer segments, and global markets - Establish KPIs and measurement frameworks for brand health

Affiliate Marketing Specialist- International United States of America - Irvine, California Job Summary: The Affiliate Marketing Specialist - International is an execution-focused position supporting iHerb's global affiliate and referral marketing programs. This role will report to the Sr. Global Affiliate Marketing Manager and support day-to-day affiliate program implementation and growth initiatives, working closely with the Global Affiliate Marketing team. This role will interface cross-functionally with our international teams and marketing operations teams. Job Expectations: - Support the execution and day-to-day management of iHerb's global affiliate, content, influencer programs, and special projects to help drive customer acquisition and revenue growth. - Execute new affiliate discovery strategy and recruitment outreach, dormant affiliate activation, and existing affiliate optimization efforts for the iHerb affiliate programs. - Assist with affiliate onboarding and recruitment efforts through proactive outreach, prospecting, and onboarding, ensuring proper tracking implementation, and providing relationship support for partners across key international markets. - Create and disseminate affiliate newsletters, promotional communications, and campaign updates aligned with the global promotional calendar across affiliate networks and via email. - Implement affiliate commission changes, schedule bonuses, create tracking links, facilitate promotional assets across affiliate platforms, including Partnerize, Impact, Awin, and CJ. - Collect screenshots of all promotional placements, creating campaign recap decks for internal stakeholders. - Coordinate with the creative team and marketing operations teams to align with the existing promotional calendar, ensuring affiliate campaigns, promotions, and assets are launched accurately and distributed on schedule. - Monitor affiliate program activity, analyze the incrementality and performance of promotional

Principal Machine Learning Engineer United States of America - Remote / Home Office Job Summary: The Machine Learning Engineer will tackle challenging problems and create scalable machine learning systems and platforms that make an impact on millions of users. This role will work closely with business partners to provide machine intelligence driven solutions and products to simplify and enhance the customer experience and to automate core business processes. The Machine Learning Engineer will partner closely with Data Scientists, Applied Scientists, and Software Developers to ensure predictive models make business impact. Job Expectations: - Partner with the Data Platform team in a two-way exchange of best practices - Adopt common patterns and build effective abstractions across different machine learning pipelines that simplify existing machine learning processes and accelerate the modelling process from the business problem's inception to deploying a model solution into production - Develop horizontal solutions to robustly scale the team's machine learning models and processes - Build software with Object-oriented Design Patterns and Analysis (OOA and OOD) with an eye toward reducing technical debt and maintaining services at high availability - Participate in requirements reviews, design reviews, and code reviews - Research and prototype new technologies to support the rapid growth of the business - Interact cross-functionally with a wide variety of technical teams and work closely with data and applied scientists to identify opportunities to improve on iHerb's platform The duties and responsibilities described above may provide only a partial description of this position. This is not an

SAP Enterprise Business Solutions Architect United States of America - Remote / Home Office Job Summary: At iHerb, we are on a mission to make health and wellness accessible to everyone globally through our products and platforms. As part of our multi-year digital transformation journey, iHerb's Enterprise Architecture group focuses on improving our current and future technology platforms and product platform architectures. We are currently seeking a Enterprise Solutions Architect to support our Order-to-Cash and Supply Chain domains. This role will collaborate across various business units, including Finance, Operations, Technology, and Planning to design and modernize iHerb's Business Applications in order to provide a scalable foundation for growth. In addition, this role will assist in creating iHerb's Order-to-Cash modernization roadmap and introduce product governance to align with iHerb's overall enterprise strategy and business metrics. This role requires strong technical skills across several key technology focus areas (ERP systems, integration patterns, databases, cloud platforms, security and compliance etc). You will also collaborate with functional teams to develop iHerb's holistic supply chain technology landscape, accounting for key dependencies and potential synergies across various product roadmaps across platforms. This role reports directly to the VP, Enterprise Applications. Principal Enterprise Architect - Order-to-Cash/Supply Chain Responsibilities: - Collaborate with Business leaders and Stakeholders to understand organizational goals and translate them into technology strategies.• - Develop and maintain the enterprise application architecture roadmap, ensuring alignment with business needs and industry best practices. - Lead end to end design and integration of comprehensive business solutions across ERP

Brand Partnerships Manager, Emerging Brands United States of America - Irvine, California Job Summary: The Brand Partnerships Manager (Emerging & Celebrity Brands) will play a key role in building and scaling iHerb's portfolio of emerging and celebrity-led brands, with a strong focus on successful brand launches. This role is responsible for identifying high-potential new and celebrity-backed brands, leading end-to-end launch strategies, and accelerating growth through impactful partnerships and go-to-market execution across iHerb's global platform. Job Expectations: - Identify, Evaluate, and Launch Emerging & Celebrity Brands: Partner closely with Merchandising to source, assess, and onboard emerging and celebrity-led brands with high growth potential. Lead launch readiness planning, ensuring brands are positioned for successful debut on iHerb across key markets. - End-to-End Brand Launch Strategy: Own and execute comprehensive go-to-market strategies for new brand launches, including campaign planning and promotional roadmaps to drive early traction and sustained growth. - Campaign Development and Execution: Collaborate cross-functionally with Marketing, Creative, and Global Channel teams to develop and execute high-impact campaigns that amplify brand launches, drive awareness, and convert new customer - leveraging the unique storytelling of emerging and celebrity brands. - Partnership and Relationship Management: Serve as the primary Marketing point of contact for emerging and celebrity brand partners, managing relationships from onboarding through post-launch optimization. Ensure alignment on launch goals, performance KPIs, and long-term growth strategies. - Media, PR, and Launch Moments: Work closely with Communications to create compelling launch moments, including press coverage, influencer activations, and PR strategies that maximize visibility for

US Growth Strategy Manager United States of America - Irvine, California Job Summary: The US Growth Strategy Manager will play a pivotal role in establishing and expanding iHerb's brand presence in the United States. Reporting directly to the Senior Director, US Growth Strategy , this individual will serve as a key execution lead, translating high-level market strategies into actionable tactical plans to drive ecommerce growth. We are looking for a data-driven "doer" with a "full-stack" marketing mindset who can bridge the gap between strategic insights and operational excellence. This role is essential for knocking down internal and external barriers to help iHerb "crack the code" on the highly competitive US health and wellness landscape. Job Expectations: Strategic Execution & Insight Activation - Translate Strategy to Action: Work closely with the Senior Director to turn the overarching US market and brand strategy into detailed, executable roadmaps and go-to-market plans. - Data-Driven Decision Making: Perform in-depth analysis of US consumer behaviors, market trends, and competitor activities to identify "white-space" opportunities and actionable growth levers. - KPI Management: Own the tracking and reporting of US-specific KPIs, providing regular performance updates and proactively developing action plans to address challenges or capitalize on new trends (e.g., AOV, Repeat Purchase Rate, CAC), - Budget & Forecast Support: Assist in managing the US market budget, ensuring initiatives are cost-effective and aligned with forecasted revenue goals. Cross-Functional Tactical Leadership - Operational Liaison: Serve as a key point of contact for global marketing teams (Paid Media, Social, Influencer, CRM)

Sr Retail Media Program Manager United States of America - Irvine, California Job Summary: The Sr. Retail Media Program Manager will lead the strategic development and day-to-day operations of our in-house Retail Media Network (RMN). This role is one of the core owners of iHerb's ads business: shaping the strategy, launching and scaling premium onsite placements, and building the operating system that turns retail media into a durable growth engine for the company. Our platform is strategically powered by Amazon's retail ad service technology, giving us world-class capabilities-paired with iHerb's unique advantage: a massive, high-intent wellness audience shopping across 50,000+ SKUs and 1,800+ brands. Job Expectations: - Platform Management: Oversee the end-to-end execution of iHerb's retail media offerings, including Sponsored Products, Display, and Video ads across web and mobile app interfaces. - Strategic Partnerships: Act as the primary point of contact for the Amazon Ads service team to manage the technical integration, leverage new product betas, and ensure the platform is optimized for iHerb's unique global requirements. - Vendor Strategy & Adoption: Collaborate with the Merchandising and Category Management teams to drive RMN adoption among iHerb's brand portfolio. Develop educational materials and best-practice guides to help vendors maximize their Return on Ad Spend (ROAS). - Ad Inventory Optimization: Partner with Product and Engineering teams to identify and implement new ad placements (white space) that drive incremental revenue without compromising site performance or user conversion. - Global Campaign Alignment: Integrate retail media placements with iHerb's global promotional calendar, ensuring ad strategies

Director of UX Design United States of America - Remote / Home Office Job Summary: The Director of UX will be responsible for shaping and driving the overall user experience vision at iHerb. This leader will build and scale a high-performing UX design team, partner with product, CX and cross functional stakeholders, and champion customer-first design across all digital touchpoints. The role requires both strategic vision and hands-on design leadership, with a focus on delivering intuitive, delightful, and accessible experiences for millions of global customers. Job Expectations: Leadership & Strategy - Define and drive the long-term UX vision and strategy for iHerb's web and mobile platforms. - Oversee the end-to end user experience on our global website for all platforms (desktop, mobile web and app) - Build, mentor, and inspire a team of UX designers, researchers, and design managers. - Advocate for design thinking and human-centered design practices across the organization. - Help to build a strong design culture within the organization - Get hands-on with projects when necessary to drive projects forward Collaboration & Execution - Partner closely with Product Management, Engineering, CX and Marketing to align on goals, priorities, and execution. - Translate business objectives into customer-centric design solutions that drive growth and retention. - Establish and maintain scalable design systems, ensuring consistency across platforms. - Oversee adoption of design software, tools, and workflows to maximize team efficiency and collaboration. Innovation & Customer Experience - Use research, data, and insights to inform design decisions and continuously improve usability.

CRM Program Lead United States of America - Pasadena, California Job Summary: iHerb is a multi-billion dollar, global powerhouse in health and wellness that has experienced some of its fastest growth internationally despite being headquartered in the United States. We are masters of global logistics, operating in 180 countries including major markets like Saudi Arabia, Korea, and Japan where we are the #1 brand and a household name. With over 40 million customers globally, iHerb is upgrading and expanding its retention marketing team. As we expand our CRM capabilities, we're seeking a data-driven, highly organized CRM Program Manager to own key marketing channels and programs that drive engagement, retention, and lifetime value. The CRM Program Manager will take full ownership of one or more key lifecycle marketing channels or programs - such as Direct Mail (Postcards), SMS/WhatsApp Messaging, and Opt-In Growth across Email, Push, and App. This role is responsible for defining the strategy, managing execution, and improving performance across assigned programs. The ideal candidate thrives in both strategy and operations: they can identify growth opportunities, prioritize work, coordinate cross-functional efforts, and manage the metrics that matter - from opt-in rates to engagement, conversion, and retention. Job Expectations: - Serve as the end-to-end owner for assigned CRM channels (e.g., direct mail/postcard, SMS/WhatsApp, push, or opt-in programs). - Define the strategy, roadmap, and KPIs for each program, aligned with iHerb's customer lifecycle and retention goals. - Manage campaign planning and execution across owned channels, ensuring accurate targeting, personalization, testing, and delivery.

Regional HR Lead - MENA Dubai, United Arab Emirates - Remote / Home Office Job Summary: As our Regional HR Lead - MENA, you will primarily focus on providing support onsite to our employees in the MENA region and will partner with the HR team in the U.S. on processes and projects. This role will be one of the early stage hires in the MENA headquarters for iHerb located in Dubai. This role will work closely with other HR Business Partners on employee relations issues, performance management, onboarding and offboarding practices, team member development, and retention. In this role, you will manage and drive HR operations within Workday, ensure strict adherence to UAE labor compliance, and provide strategic HR guidance to local managers. Job Expectations: - Act as the central point of contact for the Dubai office providing multidisciplinary support: HR, policy/procedures, administrative, first-line IT, and general office inquiries from outside parties (visitors, delivery, mail, vendors, etc.) - Answer employee HR requests and questions or redirect correspondence to the appropriate contact on the team - Assist with new employee onboarding hiring processes, including new hire paperwork, review I-9s, and process E-Verify within timelines - Liaise with managers, other departments, and/or functions (payroll, benefits, IT, etc.) as needed for onboarding/exiting - Provide advice, assistance and follow-up on company policies, procedures, and documentation; - Coordinate the resolution of specific policy-related and procedural problems and inquiries; - Support performance management activities, working closely with department managers and supervisors to support our Pay for

Forklift Operator- 1st Shift United States of America - Hebron, Kentucky It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Staffing Agency Submission Notice iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to [email protected] . Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization. About iHerb iHerb is on a mission to make health and wellness accessible to all. We offer Earth's best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience. We're the world's largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we've been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 50,000 products, from over 1,800 brands direct to our customers in 180+ countries. Our vision is to become the #1 destination for health and wellness across the world. With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team: Focus on the Customer ·

Forklift Operator-2nd Shift United States of America - Hebron, Kentucky It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Staffing Agency Submission Notice iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to [email protected] . Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization. About iHerb iHerb is on a mission to make health and wellness accessible to all. We offer Earth's best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience. We're the world's largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we've been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 50,000 products, from over 1,800 brands direct to our customers in 180+ countries. Our vision is to become the #1 destination for health and wellness across the world. With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team: Focus on the Customer · Empower

Sr. Product Manager - MarTech Platforms United States of America - Remote / Home Office Job Summary: The Senior Product Manager - Marketing Technology (MarTech) Platforms will own the strategy, roadmap, and execution of iHerb's core marketing technology ecosystem. This role is responsible for leading the integration, evolution, and optimization of third-party and in-house MarTech platforms that power customer data, personalization, content, and lifecycle marketing experiences. This role will partner closely with Engineering, Marketing, Data, and external vendors to deliver scalable, reliable, and future-ready platforms such as Customer Data Platforms (e.g., Simon AI), orchestration and messaging platforms (e.g., Braze), and additional capabilities including CMS, PIM, DAM, and Language Service Providers (LSPs). The Sr. PM will also drive strategic decisions around build vs. buy, platform consolidation, and long-term architecture to support global growth and marketing innovation. Job Expectations: - Own the strategy, roadmap, and execution of iHerb's core Marketing Technology (MarTech) platforms and integrations. - Lead build vs. buy decisions for current and future capabilities, including CDP, orchestration, CMS, PIM, DAM, LSP, and related platforms. - Serve as the product owner for key third-party MarTech platforms (e.g., Simon AI, Braze), including roadmap alignment and feature adoption. - Partner with Engineering to design and deliver scalable, reliable integrations between MarTech platforms and iHerb's core systems. - Translate marketing and business needs into clear technical requirements, data flows, and platform capabilities. - Act as a strategic partner to Marketing, enabling personalization, lifecycle marketing, content operations, and experimentation through technology. - Balance near-term marketing

Quality Control Clerk 2nd Shift (Wed-Sun) United States of America - Elgin, Illinois Job Summary: The Quality Control Inspector will be responsible for receiving, in-process, and shipping visual inspection verifications to meet or exceed current Good Manufacturing Practices cGMP. The QC must be detail oriented and have the confidence to stand up and object should the product quality be in jeopardy. iHerb is regulated by the Food and Drug Administration (FDA), the QC Inspector may be and must be able to provide documented evidence of the operations process during an FDA audit. Job Expectations: - Follow all Quality Control and Safety Procedures - Familiar with Warehouse Management System (WMS) - Perform Receiving Inspections - Perform In-process Inspections - Perform Shipping Inspections - Perform Replenishment Inspections, if applicable - Ensure that all care is provided with respect to customer, client and co-workers' rights - Ensure a safe and clean work environment - Maintain confidentiality - Adheres to cGMP training and guidelines - Adhere to work schedules in completing and performing assigned tasks Knowledge, Skills and Abilities: Required: - Ability to provide guidance and direction - Attention to detail - Hand/Eye/Foot Coordination - Independent - Self Starter/Team Player - Basic English, to communicate for job and safety issues - Mathematical Skills, Basic Arithmetic, count, add and subtract Equipment Knowledge: - Operations equipment - Computer (WMS) system - Cooling temperature charts - Scales, thermometers - Basic use of spreadsheets, e-mail, etc. Experience: Generally requires a minimum of 1 year of related experience Education

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