Deluxe Corp jobs

Remittance Processing Specialist IV - 2nd Shift Chicago, IL, USA Shift: 2nd, Friday - Tuesday 2:00pm - 10:30pm Why Join Us: We value our people and offer generous benefits - Medical, Dental, Vision benefits start day ONE! PLUS: Paid time off, 401K, paid maternity/paternity leave, tuition reimbursement, pet bereavement and more! There is a reason we boast numerous awards like “Great Place to Work Certified” and “Best Place to Work” For Moms, Dads, LGBTQ, and Veterans (just to name a few). At Deluxe, we know that great people make a great organization. A culture that keeps people. 42% of our team has been here over 10 years. When we asked our team why, we heard the people, benefits, family/home time, diversity, and team culture. Job Duties: The Processing Specialist IV position performs moderately complex control processes with minimal Supervision. The focus of the position is to perform the day to day functions of deposit/transmission reconciliation and balancing, as well as the research/resolution of non-conforming images. Acts as a back-up to the Lead in their absence. Processing Specialist IV has expert level knowledge in Data Entry or Operator functions or a combination of both. Can perform functions associated with Processing Specialist I, II & III in Data Entry and Operator roles. Data Entry: Handles advanced back-end functions including rejects, reconciliation and balancing of deposits, file creation and transmissions. Follows complex balancing instructions and uses independent thinking to make data driven decisions. Communicates with clients regarding work in progress or completed work

Remittance Processing Specialist II - Equipment Operator - 1st Shift Chicago, IL, USA Shift: 1st, Friday - Tuesday 6:30am - 3:00pm Why Join Us: We value our people and offer generous benefits - Medical, Dental, Vision benefits start day ONE! PLUS: Paid time off, 401K, paid maternity/paternity leave, tuition reimbursement, pet bereavement and more! There is a reason we boast numerous awards like “Great Place to Work Certified” and “Best Place to Work” For Moms, Dads, LGBTQ, and Veterans (just to name a few). At Deluxe, we know that great people make a great organization. A culture that keeps people. 42% of our team has been here over 10 years. When we asked our team why, we heard the people, benefits, family/home time, diversity, and team culture. The Processing Specialist II position performs complex sorting and decisioning of non-standard or rejected transactions. The focus of the position is to perform the day to day functions of reject decisioning/processing. Reject Operator - Pull rejected transactions from all processing areas using reports and processing audit trails with general knowledge of operations. Perform basic level transaction sorting and decision-making. Header batched items with control documents and processing header. High Speed Mail Extraction & Scanning - Perform extraction and scanning on high speed and moderate to complex client handling using I-Tran, IMBL, OPEX 30, 40, 50/51, 150 Falcon equipment Processing medium to high complexity client sorting and transaction decisioning. Complexity is defined by client processing instructions. Process work accurately and maintain performance output in

Remittance Processing Specialist II - Mailroom - 1st Shift Chicago, IL, USA Shift: Wednesday - Sunday 6:00am - 2:30pm Why Join Us: We value our people and offer generous benefits - Medical, Dental, Vision benefits start day ONE! PLUS: Paid time off, 401K, paid maternity/paternity leave, tuition reimbursement, pet bereavement and more! There is a reason we boast numerous awards like “Great Place to Work Certified” and “Best Place to Work” For Moms, Dads, LGBTQ, and Veterans (just to name a few). At Deluxe, we know that great people make a great organization. A culture that keeps people. 42% of our team has been here over 10 years. When we asked our team why, we heard the people, benefits, family/home time, diversity, and team culture. Job Duties: The Processing Specialist II position performs complex sorting and decisioning of non-standard or rejected transactions. The focus of the position is to perform the day to day functions of reject decisioning/processing. Reject Operator - Pull rejected transactions from all processing areas using reports and processing audit trails with general knowledge of operations. Perform basic level transaction sorting and decision-making. Header batched items with control documents and processing header. High Speed Mail Extraction & Scanning - Perform extraction and scanning on high speed and moderate to complex client handling using I-Tran, IMBL, OPEX 30, 40, 50/51, 150 Falcon equipment Processing medium to high complexity client sorting and transaction decisioning. Complexity is defined by client processing instructions. Process work accurately and maintain performance output in

Machine Maintenance Mechanic - 2nd Shift Des Plaines, IL, USA Shift: 2nd, Monday - Friday, 2:30pm - 10:30pm Why Join Us: We value our people and offer generous benefits - Medical, Dental, Vision benefits start day ONE! PLUS: Paid time off, 401K, paid maternity/paternity leave, tuition reimbursement, pet bereavement and more! There is a reason we boast numerous awards like “Great Place to Work Certified” and “Best Place to Work” For Moms, Dads, LGBTQ, and Veterans (just to name a few). At Deluxe, we know that great people make a great organization. A culture that keeps people. 42% of our team has been here over 10 years. When we asked our team why, we heard the people, benefits, family/home time, diversity, and team culture. Job Duties: Repairs and maintains machinery, mechanical/electrical equipment through inspection, troubleshooting, and evaluation to determine root cause of problems. Disassembles machines and repairs or replaces broken parts. Adjusts functional parts of mechanical devices as necessary . Repairs and maintains machinery, mechanical/electrical equipment through inspection, troubleshooting, and evaluation to determine root cause of problems. Disassembles machines and repairs or replaces broken parts. Adjusts functional parts of mechanical devices as necessary. Cleans and lubricates parts, orders replacement parts, inspects completed repairs and returns equipment to specifications. Adapts procedures, techniques, tools, materials and/or equipment to meet special needs. Serves as a resource to others in the resolution of complex problems and issues. Basic Qualifications: Must be 18 years of age or older 2 years prior machine maintenance experience. Experience

Remittance Processing Specialist II-Equipment Operator-2nd Shift Monterey Park, CA, USA Why Join Us: We value our people and offer generous benefits - Medical, Dental, Vision benefits start day ONE! PLUS: Paid time off, 401K, paid maternity/paternity leave, tuition reimbursement, pet bereavement and more! There is a reason we boast numerous awards like “Great Place to Work Certified” and “Best Place to Work” For Moms, Dads, LGBTQ, and Veterans (just to name a few). At Deluxe, we know that great people make a great organization. A culture that keeps people. 42% of our team has been here over 10 years. When we asked our team why, we heard the people, benefits, family/home time, diversity, and team culture. Responsibilities: The Remittance Processing Specialist II position performs complex sorting and decisioning of non-standard or rejected transactions. The focus of the position is to perform the day to day functions of reject decisioning/processing. Reject Operator - Pull rejected transactions from all processing areas using reports and processing audit trails with general knowledge of operations. Perform basic level transaction sorting and decision-making. Header batched items with control documents and processing header. High Speed Mail Extraction & Scanning - Perform extraction and scanning on high speed and moderate to complex client handling using I-Tran, IMBL, OPEX 30, 40, 50/51, 150 Falcon equipment Processing medium to high complexity client sorting and transaction decisioning. Complexity is defined by client processing instructions. Process work accurately and maintain performance output in accordance with department standards Assist with training when needed

Remittance Processing Specialist I-1st Shift Carrollton, TX, USA Why Join Us: We value our people and offer generous benefits - Medical, Dental, Vision benefits start day ONE! PLUS: Paid time off, 401K, paid maternity/paternity leave, tuition reimbursement, pet bereavement and more! There is a reason we boast numerous awards like “Great Place to Work Certified” and “Best Place to Work” For Moms, Dads, LGBTQ, and Veterans (just to name a few). At Deluxe, we know that great people make a great organization. A culture that keeps people. 42% of our team has been here over 10 years. When we asked our team why, we heard the people, benefits, family/home time, diversity, and team culture. RESPONSIBILITIES: The Remittance Processing I Specialist performs basic to intermediate level remittance processing tasks. The focus is to perform day to day functions of an equipment operator, manual extraction/batching, or other sorting/processing functions, including the following: Machine Operator/Mailroom Associate - Operate Mail Extraction Equipment into processible batches. Operate a variety of scanning/imaging and mail sorting equipment (I-Tran, IMBL, OPEX 30, 40, 50/51, Falcon). Perform basic level transactions, sorting, and decision-making. B atching - Open envelopes, extract transactions, batch checks, invoices, and coupons according to client instructions. Perform basic level transaction sorting and decision-making. Perform minor adjustments and minor repairs to job related equipment. Dispatch Operator - Perform quality reviews on outgoing items including HIPAA clients and prepare outgoing packages for low/medium complexity customers. Prepare daily reconciliation and billing reports. Process work accurately and maintain performance output

Remittance Processing Specialist II-Equipment Operator-3rd Shift Monterey Park, CA, USA Why Join Us: We value our people and offer generous benefits - Medical, Dental, Vision benefits start day ONE! PLUS: Paid time off, 401K, paid maternity/paternity leave, tuition reimbursement, pet bereavement and more! There is a reason we boast numerous awards like “Great Place to Work Certified” and “Best Place to Work” For Moms, Dads, LGBTQ, and Veterans (just to name a few). At Deluxe, we know that great people make a great organization. A culture that keeps people. 42% of our team has been here over 10 years. When we asked our team why, we heard the people, benefits, family/home time, diversity, and team culture. Responsibilities: The Remittance Processing Specialist II position performs complex sorting and decisioning of non-standard or rejected transactions. The focus of the position is to perform the day to day functions of reject decisioning/processing. Reject Operator - Pull rejected transactions from all processing areas using reports and processing audit trails with general knowledge of operations. Perform basic level transaction sorting and decision-making. Header batched items with control documents and processing header. High Speed Mail Extraction & Scanning - Perform extraction and scanning on high speed and moderate to complex client handling using I-Tran, IMBL, OPEX 30, 40, 50/51, 150 Falcon equipment Processing medium to high complexity client sorting and transaction decisioning. Complexity is defined by client processing instructions. Process work accurately and maintain performance output in accordance with department standards Assist with training when needed

Remittance Processing Specialist I - Equipment Operator - 1st Shift Newark, DE, USA Shift: 1st, Sunday - Thursday 7:30am - 4:00pm Why Join Us: We value our people and offer generous benefits - Medical, Dental, Vision benefits start day ONE! PLUS: Paid time off, 401K, paid maternity/paternity leave, tuition reimbursement, pet bereavement and more! There is a reason we boast numerous awards like “Great Place to Work Certified” and “Best Place to Work” For Moms, Dads, LGBTQ, and Veterans (just to name a few). At Deluxe, we know that great people make a great organization. A culture that keeps people. 42% of our team has been here over 10 years. When we asked our team why, we heard the people, benefits, family/home time, diversity, and team culture. Job Duties: This position performs basic to intermediate-level remittance processing tasks under close supervision. The focus of the position is to perform the day-to-day functions of equipment operator, manual extraction/batching, or other sorting/processing functions. A Processing Specialist I can perform duties in the following areas: Machine Operator/Mailroom Associate - Operates Mail Extraction Equipment to group work into processible batches. Operating a variety of scanning and mail sorting equipment including I-Tran, IMBL, OPEX 30, 40, 50/51, and Falcon. Batching - Open envelopes, extract transactions, batch checks, invoices, and coupons according to client instructions. Perform basic-level transaction sorting and decision-making. Header batched items with control documents and processing header Dispatch Operator - Performs a quality review on all outgoing items including HIPAA clients and prepares

Remittance Processing Specialist I-3rd Shift Carrollton, TX, USA Why Join Us: We value our people and offer generous benefits - Medical, Dental, Vision benefits start day ONE! PLUS: Paid time off, 401K, paid maternity/paternity leave, tuition reimbursement, pet bereavement and more! There is a reason we boast numerous awards like “Great Place to Work Certified” and “Best Place to Work” For Moms, Dads, LGBTQ, and Veterans (just to name a few). At Deluxe, we know that great people make a great organization. A culture that keeps people. 42% of our team has been here over 10 years. When we asked our team why, we heard the people, benefits, family/home time, diversity, and team culture. RESPONSIBILITIES: The Remittance Processing Specialist performs basic to intermediate level remittance processing tasks. The focus is to perform day to day functions of an equipment operator, manual extraction/batching, or other sorting/processing functions, including the following: Machine Operator/Mailroom Associate - Operate Mail Extraction Equipment into processible batches. Operate a variety of scanning/imaging and mail sorting equipment (I-Tran, IMBL, OPEX 30, 40, 50/51, Falcon). Perform basic level transactions, sorting, and decision-making. B atching - Open envelopes, extract transactions, batch checks, invoices, and coupons according to client instructions. Perform basic level transaction sorting and decision-making. Perform minor adjustments and minor repairs to job related equipment. Dispatch Operator - Perform quality reviews on outgoing items including HIPAA clients and prepare outgoing packages for low/medium complexity customers. Prepare daily reconciliation and billing reports. Process work accurately and maintain performance output in

Inbound Sales Consultant 19 Locations Takes inbound sales calls. Processes orders, answer questions and sells products/services. Identifies sales opportunities by learning about the customer's business and links customer needs to the products/services offered Identifies sales opportunities by learning about the customer's business and links customer needs to the products/services offered Asks for sales while consistently utilizing a prescribed sales approach to resolve customer stated and unstated needs. This includes customizing offers utilizing a benefit, application and testimonial approach to build and convey value in products and services while overcoming objections. Efficiently multi-tasks and navigates across multiple PC order systems while communicating with the customer. Utilizes established processes and tools to ensure timely communications and accuracy on all transactions. This includes pricing products, initiating proofs, releasing orders to manufacturing, and following through with the customer. Basic Qualifications: Education and Experience: Basic computer skills Preferred Qualifications: Education: HS/GED Experience: Call Center experience. Customer service experience. Critical Knowledge/Skills/Abilities Builds rapport with clients, team members and leadership Understands the client's needs and offers a solution by matching product features and benefits to their pain points. Takes a consultative approach and puts customer's needs first Is able to find leads and build a strong pipeline Takes accountability for their actions, progress and results Additional Basic Qualifications: Must be 18 years of age or older Compensation The compensation range for this position is $19.00 - $19.00 hourly. This position will be eligible for commission or an annual performance incentive plan. The base pay actually offered will

Information Security Engineer Minneapolis, MN, USA Deluxe, a global payments and data leader, is looking for a Security Engineer who is naturally curious about cyber security trends as well as the tools and technologies that can bring maximum efficiency and effectiveness to our security practices. The Information Security Engineer possesses deep technical knowledge and hands-on expertise implementing enterprise security solutions including identity and access management, threat protection, data security, and governance. Collaborates cross-functionally to architect, troubleshoot, and optimize security environments utilizing industry best practices and standards. Job Functions : Develop, implement, and support enterprise-wide security solutions. Serve as a security resource and implement security solutions based on provided designs. Provide technical support to Information Security Analysts for deploying and modifying security systems. Participate as a technical resource in project teams, providing expertise in information security. Work with various technologies to support Deluxe Treasury Management Solutions. Ensure compliance with information security standards and policies. Stay updated with emerging security technologies and industry trends. Collaborate with security architects and analysts to address security requirements. Basic Qualifications : Education and Experience: Bachelor's degree in IT, Security, Business, or related field, or high school diploma and 4 years of related experience. Must be 18 years of age or older. Preferred Qualifications : Education and Experience: Bachelor's degree and 2 years of related experience. Field of Study: IT, Security, Business. Compensation The compensation range for this position is $95,000.00 - $115,000.00 annually. This position will be eligible for commission or an annual performance incentive plan.

Senior Project Manager 2 Locations The Senior Project Manager is responsible for the successful execution of larger client-facing, revenue-generating professional service engagements involving the delivery of Deluxe solutions in various stages in their maturity spanning from pre-production-ready to fully deployed. There are frequently requirements for the modification of these software solutions by extended members of the project team and this individual is responsible for facilitating those activities in line with project execution for the client. Accordingly, this role is accountable for ensuring the highest quality client delivery with emphasis on meeting project deadlines and goals, while staying within project budgets. Responsibilities Include: Develop, maintain, and execute comprehensive project plan/timeline that sets deadlines and assigns responsibilities for the entire engagement. Monitor s project progress ; coordinate s project resources and activities for all internal project team resources, vendors or third-party partners, and clients from initiation to completion . Prepare s and deliver s project status reports for internal and external stakeholders and from operations to top level executives. Manages projects as large as 1,500 - 5,000 hours in scope and up to five concurrent projects with overall portfolio of $1.5 - $2.5 MM in revenue at any given time. Reviews all executed sales order documents (e.g. SOW, Order Agreements, etc.) on assigned projects to understand project scope, deliverables, and resources required to effectively deliver the solution. Participate in transition discussions from Sales to PS to verify understanding and clarify any outstanding questions accurately and efficiently from the start of the project.

Technical Support I Fort Worth-TX-USA-2601 Meacham Blvd Responsible for taking and resolving customer calls to ensure all issues are addressed in an efficient and effective manner while providing solutions to ensure customer satisfaction. Fields support calls from merchants by opening, notating, and completing trouble tickets. Consults with users to determine steps and procedures taken to identify and resolve the problem. Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions. Collaborates with other staff to research and resolve problems. Collaborates with programmers to research, explain errors and resolve or recommend modifications to correct problems. Basic Qualifications: HS/GED Some experience with technical or customer service, or related support experience Experienced with Microsoft Office Suite or related software Preferred Qualifications : 2 years of experience with technical or customer service, or related support experience Excellent verbal and written communication skills Excellent interpersonal and customer service skills Professional and pleasant telephone manner Ability to explain technical issues to technical and nontechnical employees and customers Strong analytical and problem-solving skills Proficient with or the ability to quickly learn an array of computer hardware and software Additional Basic Qualifications: Must be 18 years of age or older Benefits In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees' whole selves, ensuring they can thrive both in

Remittance Work Flow Coordinator Monterey Park, CA, USA Why Join Us: We value our people and offer generous benefits - Medical, Dental, Vision benefits start day ONE! PLUS: Paid time off, 401K, paid maternity/paternity leave, tuition reimbursement, pet bereavement and more! There is a reason we boast numerous awards like “Great Place to Work Certified” and “Best Place to Work” For Moms, Dads, LGBTQ, and Veterans (just to name a few). At Deluxe, we know that great people make a great organization. A culture that keeps people. 42% of our team has been here over 10 years. When we asked our team why, we heard the people, benefits, family/home time, diversity, and team culture. Responsibilities: The Remittance Work Flow Coordinator position prioritizes and distributes work to employees. The focus of the position is to manage priorities, align resources to the workload, and monitor the work to ensure deadlines are met. This individual must also provide limited direction and answer basic employee questions. They may also be involved in the successful sending/receiving of customer transmission files. Distribute work to employees based on established priorities. Monitor processing of work to meet processing deadlines. Work with Supervisor to determine appropriate processing priorities. Answer basic questions from employees. Perform duties applicable to Processing Specialist I, II, III, and IV job descriptions Basic Qualifications: HS diploma/GED and 3 years of experience Must be 18 years of age or older Basic computer skills Compensation The compensation range for this position is $19.45 - $20.50 hourly. This

Senior Project Manager - Product Implementation 2 Locations The Senior Project Manager esponsible for the successful execution of larger client-facing, revenue-generating professional service engagements involving the delivery of Deluxe solutions in various stages in their maturity spanning from pre-production-ready to fully deployed. There are frequently requirements for the modification of these software solutions by extended members of the project team and this individual is responsible for facilitating those activities in line with project execution for the client. Accordingly, this role is accountable for ensuring the highest quality client delivery with emphasis on meeting project deadlines and goals, while staying within project budgets. Develop, maintain, and execute comprehensive project plan/timeline that sets deadlines and assigns responsibilities for the entire engagement. Monitor s project progress ; coordinate s project resources and activities for all internal project team resources, vendors or third-party partners, and clients from initiation to completion . Prepare s and deliver s project status reports for internal and external stakeholders and from operations to top level executives. Manages projects as large as 1,500 - 5,000 hours in scope and up to five concurrent projects with overall portfolio of $1.5 - $2.5 MM in revenue at any given time. Reviews all executed sales order documents (e.g. SOW, Order Agreements, etc.) on assigned projects to understand project scope, deliverables, and resources required to effectively deliver the solution. Participate in transition discussions from Sales to PS to verify understanding and clarify any outstanding questions accurately and efficiently from the start of the project.

Skilled B OTIS Elevator Company India Limited, Deluxe House, 92, Marol Co-Op. Industrial Estate, Opp. Shemaroo Institute, Marol, Andheri (East), Mumbai - 400 059, Maharashtra, India posted: Posted 4 Days Ago

Remittance Work Flow Coordinator-3rd Shift Carrollton, TX, USA Why Join Us: We value our people and offer generous benefits - Medical, Dental, Vision benefits start day ONE! PLUS: Paid time off, 401K, paid maternity/paternity leave, tuition reimbursement, pet bereavement and more! There is a reason we boast numerous awards like “Great Place to Work Certified” and “Best Place to Work” For Moms, Dads, LGBTQ, and Veterans (just to name a few). At Deluxe, we know that great people make a great organization. A culture that keeps people. 42% of our team has been here over 10 years. When we asked our team why, we heard the people, benefits, family/home time, diversity, and team culture. Responsibilities: The Remittance Work Flow Coordinator position prioritizes and distributes work to employees. The focus of the position is to manage priorities, align resources to the workload, and monitor the work to ensure deadlines are met. This individual must also provide limited direction and answer basic employee questions. They may also be involved in the successful sending/receiving of customer transmission files. Distribute work to employees based on established priorities. Monitor processing of work to meet processing deadlines. Work with Supervisor to determine appropriate processing priorities. Answer basic questions from employees. Perform duties applicable to Processing Specialist I, II, III, and IV job descriptions Basic Qualifications: HS diploma/GED and 3 years of experience Must be 18 years of age or older Basic computer skills Benefits In line with our commitment to employee wellbeing, our total rewards benefits

Remittance Processing Specialist II - Rejects - 1st Shift Newark, DE, USA Shift: Tuesday - Saturday, 7:00am - 3:30pm Why Join Us: We value our people and offer generous benefits - Medical, Dental, Vision benefits start day ONE! PLUS: Paid time off, 401K, paid maternity/paternity leave, tuition reimbursement, pet bereavement and more! There is a reason we boast numerous awards like “Great Place to Work Certified” and “Best Place to Work” For Moms, Dads, LGBTQ, and Veterans (just to name a few). At Deluxe, we know that great people make a great organization. A culture that keeps people. 42% of our team has been here over 10 years. When we asked our team why, we heard the people, benefits, family/home time, diversity, and team culture. Job Duties: The Processing Specialist II position performs complex sorting and decisioning of non-standard or rejected transactions. The focus of the position is to perform the day to day functions of reject decisioning/processing. Reject Operator - Pull rejected transactions from all processing areas using reports and processing audit trails with general knowledge of operations. Perform basic level transaction sorting and decision-making. Header batched items with control documents and processing header. High Speed Mail Extraction & Scanning - Perform extraction and scanning on high speed and moderate to complex client handling using I-Tran, IMBL, OPEX 30, 40, 50/51, 150 Falcon equipment Processing medium to high complexity client sorting and transaction decisioning. Complexity is defined by client processing instructions. Process work accurately and maintain performance output in

Merchant Training Representative Fort Worth-TX-USA-2601 Meacham Blvd Contact and accept incoming calls from merchants and sales representatives to set up and download equipment. Train the merchant on the equipment functions and ensure the equipment is operating correctly. Review orders to ensure mistakes are caught and resolved prior to completion. Create orders for new merchants requesting additional supplies and/or additional equipment or equipment swaps . Complete outgoing and incoming calls to/from merchants and sales representatives to set up, download and train on equipment functions and ensure equipment is operating correctly Handle escalated technical issues by providing an effective resolution Track and report daily work items Work multiple ticket queues and other department functions as needed Maintain knowledge of current and new products, as well as industry changes Basic Qualifications: HS/GED Ability to speak clearly and listen actively. Capable of handling multiple inquiries in a fast-paced environment Basic proficiency with computers, including navigating web browsers, email and common software such as, Microsoft office suite. Preferred Qualifications: Associate's degree 2 years of call center experience involving customer service, tech support and knowledge of credit card processing Working knowledge of Point of Service (POS) equipment installation and operation Bilingual (English/Spanish) is beneficial Ability to present complex technical information to a non-technical audience Compelling and articulate speaker in a variety of settings Expert problem-solver who completes quality work on time Possesses excellent organizational skills and is comfortable communicating with internal and external customers via email Understands technology and can grasp challenging technical issues Dependable and

Technical Product Analyst II Remote, WI, USA This is a mid-level position providing technical customer service to external and internal customers for respective Deluxe software. Utilizes internal processes and tools to log, track, update and complete work items initiated by customers. Works independently using comprehensive product knowledge and acts as a go-to resource for peers. Contributes to the team workload by taking tickets from the application group queue focusing more on the complex client software issues vs the reoccurring repeatable issues while retaining ability to handle all case types for assigned software solution if required. Responsible for handling cases for software hot fix updates for in house clients. Engages in client escalations as a case resource. Follows Escalation procedures to ensure progress communication includes peers, and management. Uses sound judgment to plan, prioritize and schedule efforts for escalated case work. Has the ability to work independently on assigned support cases. Maintains composure under pressure. Uses timely, clear and concise written and verbal communication, documents customer interactions, actions taken, current status and next steps throughout the support ticket lifecycle. Keeps stakeholders updated as needed to include customer updates based on follow-up guidelines. Adheres to all the Service Level objectives for Response times and Follow Up times for all cases. Documents troubleshooting methodology, information, analyzes facts or conditions regarding the support issue, and determines next steps. Contributes to team knowledge to increase resolution times for all case types. Participates in conference calls, meetings, and other collaborative engagements with internal and external customers.

Retention Specialist Fort Worth-TX-USA-2601 Meacham Blvd Responsible for effectively answering inbound calls from our credit card merchants and sales representatives, and resolving issues related to account closure requests. • Process inbound calls to the point of resolution from customers seeking to close account, request contract information, and/or lodge complaints. • Maintain a high level of patience and professionalism while explaining in-depth contract information to customers or sales offices/representatives. • Provide assistance to both internal and external customers while exhibiting tact, courtesy, and maintaining a professional demeanor. • Process incoming correspondence regarding customer requests or account closures. • Assist with any overflow calls from other call center queue(s) because of low staffing or high volume of calls. Basic Qualifications: Education and Experience: HS/GED and 2 years of related experience or Associates and 0 years • Prior experience explaining in-depth contract or policy information or working in a collections environment is required. • Functional knowledge of Microsoft Outlook, Word and Excel. • Capable of producing comprehensive documentation. • Competently analyzes and prioritizes information to make appropriate recommendations. • Experience informing clients, superiors, peers, and direct reports based on their information needs. Preferred Qualifications: Education and Experience: Associates and 0 years • Bilingual (English/Spanish) is preferred. • Ability to work in a fast-paced, high volume call center environment with minimal guidance or supervision. • Maintains above average knowledge of First American's various contract revisions, workflow, policies, procedures, and systems. • Speaks clearly and effectively in a variety of settings. • Excellent written communication

Information Security Risk Analyst - Cyber Resiliency 2 Locations As an Information Security Staff Risk Analyst at Deluxe, you will be instrumental in maintaining our high standards of security and compliance, in particular with our cyber resilience and preparedness. We are looking for a proactive professional with excellent collaboration skills and a comprehensive understanding of cyber risk management frameworks and best practices. The ideal candidate will be eager to deepen their expertise and take a leading role in conducting internal and external risk assessments within a regulated business environment. Job Functions : Lead cyber resiliency table-tops and evaluates opportunities to ensure alignment with the organization's risk posture. Oversee documentation for the cyber risk management program, including methodologies, tools, and processes. Collaborate with enterprise program teams to discuss risk themes, share lessons learned, and identify improvement opportunities. Develop and prepare internal risk assessment reports in collaboration with cross-functional teams. Apply advanced IT risk assessment methodologies by leveraging industry best practices. Learn IT risk assessment methodologies by staying familiar with industry best practices. Support policy and procedure development to enhance robust security and compliance. Lead special projects in a dynamic, fast-paced environment. Basic Qualifications : Education and Experience: Bachelor's and 5 years or HS/GED and 9 years of experience Must be 18 years of age or older Preferred Qualifications : Education and Experience: Bachelor's and 8 years of experience Demonstrated strategic and analytical thinking skills, with the ability to execute effectively in complex, matrixed organizations, and adjust strategies to meet new challenges.

Payment Processing Representative Fort Worth-TX-USA-2601 Meacham Blvd The Payment Processing Representative plays a key role in supporting government and municipal clients by ensuring timely and accurate processing of payments. This position is responsible for managing a high volume of transactions, resolving customer inquiries, and maintaining detailed records in compliance with established procedures. Success in this role requires strong attention to detail, effective communication skills, and a commitment to delivering high-quality service in a fast-paced, customer-focused environment. Job Functions Handle inbound customer calls from start to resolution, processing payments, addressing payment inquiries, resolving complaints and providing requested payment information. Deliver courteous, professional service to both internal and external customers, striving for high levels of satisfaction. Adhere to security protocols and confidentiality standards when handling sensitive financial information. Maintain detailed and accurate records of all transactions in accordance with company policies and regulatory requirements. Basic Qualifications: Education and Experience: HS/GED and 0 years Ability to type and speak simultaneously while navigating systems during live calls. Comfortable using computers, including email and web browsers. Preferred Qualifications: Bilingual (English/Spanish) is preferred. Prior experience working in a service or data entry role. Must be dependable, punctual, and maintain a high level of integrity and confidentiality Must be 18 years of age or older Benefits In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees' whole selves,

Information Security - Senior Staff Architect Chennai, TN, IND Deluxe is looking to fill this role in our Chennai, India location. The Senior Staff Application Security Architect will possess broad and deep security knowledge spanning technologies, testing, compliance, and architecture. The role collaborates cross-functionally, thinks critically, and solves problems to assess and enhance security posture using best practices. Job Functions: Implement and support key security capabilities to align with enterprise security strategies. Collaborate with security architects to deploy security solutions and meet specified requirements. Work with infrastructure architects and engineers to design and deploy security capabilities. Perform daily administration of assigned security controls and systems. Consult on various security-related areas, with a focus on identity and access management. Maintain relationships with business partners, IT teams, and vendors. Assist in analyzing new and emerging technologies for appropriateness and functionality. Provide technical support to security analysts in deploying new solutions or modifying existing systems. Operationalize solutions within the Information Security Framework. Basic Qualifications: Bachelor's degree in a related field, such as computer science, information security, cybersecurity, or a related discipline and 5 years of related experience, or High school diploma/GED and 8 years of related experience. Must be 18 years of age or older. Preferred Qualifications: Master's degree in IT, Computer Science, information security, cybersecurity, or related field. 8 years of related experience. Certification in relevant security domains (e.g., GDSA, CISSP-ISSAP, CISM, CISA). Benefits In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the