Retention Specialist

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Offered From the posting source checked Jun 20, 2026
• Adoption assistance: Not verified
• Surrogacy assistance: Offered From the posting source checked Jun 20, 2026

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Offered From the posting source checked Jun 20, 2026

Verification

Not verified checked Jun 13, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$81,650 U.S. median for this role

Projected growth (BLS Employment Projections)

+6.9% - Faster than average

Matched to SOC 13-1071 - Human Resources aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Hr From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Retention Specialist Fort Worth-TX-USA-2601 Meacham Blvd Responsible for effectively answering inbound calls from our credit card merchants and sales representatives, and resolving issues related to account closure requests. • Process inbound calls to the point of resolution from customers seeking to close account, request contract information, and/or lodge complaints. • Maintain a high level of patience and professionalism while explaining in-depth contract information to customers or sales offices/representatives. • Provide assistance to both internal and external customers while exhibiting tact, courtesy, and maintaining a professional demeanor. • Process incoming correspondence regarding customer requests or account closures. • Assist with any overflow calls from other call center queue(s) because of low staffing or high volume of calls. Basic Qualifications: Education and Experience: HS/GED and 2 years of related experience or Associates and 0 years • Prior experience explaining in-depth contract or policy information or working in a collections environment is required. • Functional knowledge of Microsoft Outlook, Word and Excel. • Capable of producing comprehensive documentation. • Competently analyzes and prioritizes information to make appropriate recommendations. • Experience informing clients, superiors, peers, and direct reports based on their information needs. Preferred Qualifications: Education and Experience: Associates and 0 years • Bilingual (English/Spanish) is preferred. • Ability to work in a fast-paced, high volume call center environment with minimal guidance or supervision. • Maintains above average knowledge of First American's various contract revisions, workflow, policies, procedures, and systems. • Speaks clearly and effectively in a variety of settings. • Excellent written communication

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