Merchant Training Representative

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Offered From the posting source checked Jun 20, 2026
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Offered From the posting source checked Jun 20, 2026

Verification

Not verified checked Jun 13, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Merchant Training Representative Fort Worth-TX-USA-2601 Meacham Blvd Contact and accept incoming calls from merchants and sales representatives to set up and download equipment. Train the merchant on the equipment functions and ensure the equipment is operating correctly. Review orders to ensure mistakes are caught and resolved prior to completion. Create orders for new merchants requesting additional supplies and/or additional equipment or equipment swaps . Complete outgoing and incoming calls to/from merchants and sales representatives to set up, download and train on equipment functions and ensure equipment is operating correctly Handle escalated technical issues by providing an effective resolution Track and report daily work items Work multiple ticket queues and other department functions as needed Maintain knowledge of current and new products, as well as industry changes Basic Qualifications: HS/GED Ability to speak clearly and listen actively. Capable of handling multiple inquiries in a fast-paced environment Basic proficiency with computers, including navigating web browsers, email and common software such as, Microsoft office suite. Preferred Qualifications: Associate's degree 2 years of call center experience involving customer service, tech support and knowledge of credit card processing Working knowledge of Point of Service (POS) equipment installation and operation Bilingual (English/Spanish) is beneficial Ability to present complex technical information to a non-technical audience Compelling and articulate speaker in a variety of settings Expert problem-solver who completes quality work on time Possesses excellent organizational skills and is comfortable communicating with internal and external customers via email Understands technology and can grasp challenging technical issues Dependable and

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