Merchant Training Representative

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

Not verified last checked Jun 13, 2026

Salary

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401(k) match

Listed Source: EMPLR_CONTRIB_INCOME_AMT. source Last checked Jun 13, 2026.

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Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

State eligibility is not yet verified.

About this role

Merchant Training Representative Fort Worth-TX-USA-2601 Meacham Blvd Contact and accept incoming calls from merchants and sales representatives to set up and download equipment. Train the merchant on the equipment functions and ensure the equipment is operating correctly. Review orders to ensure mistakes are caught and resolved prior to completion. Create orders for new merchants requesting additional supplies and/or additional equipment or equipment swaps . Complete outgoing and incoming calls to/from merchants and sales representatives to set up, download and train on equipment functions and ensure equipment is operating correctly Handle escalated technical issues by providing an effective resolution Track and report daily work items Work multiple ticket queues and other department functions as needed Maintain knowledge of current and new products, as well as industry changes Basic Qualifications: HS/GED Ability to speak clearly and listen actively. Capable of handling multiple inquiries in a fast-paced environment Basic proficiency with computers, including navigating web browsers, email and common software such as, Microsoft office suite. Preferred Qualifications: Associate's degree 2 years of call center experience involving customer service, tech support and knowledge of credit card processing Working knowledge of Point of Service (POS) equipment installation and operation Bilingual (English/Spanish) is beneficial Ability to present complex technical information to a non-technical audience Compelling and articulate speaker in a variety of settings Expert problem-solver who completes quality work on time Possesses excellent organizational skills and is comfortable communicating with internal and external customers via email Understands technology and can grasp challenging technical issues Dependable and

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