Customer Service Level I

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Offered From the posting source checked Jun 20, 2026
• Adoption assistance: Not verified
• Surrogacy assistance: Offered From the posting source checked Jun 20, 2026

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Offered From the posting source checked Jun 20, 2026

Verification

Not verified checked Jun 13, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Service Level I Fort Worth-TX-USA-2601 Meacham Blvd The Customer Service Representative is responsible for delivering exceptional support by effectively handling inbound calls from credit card merchants and sales representatives. This role focuses on resolving customer issues promptly and professionally to ensure a high level of satisfaction. Job Functions Handle inbound calls from merchants and sales representatives, resolving inquiries, complaints, and technical support requests through to resolution. Deliver courteous, professional service to both internal and external customers, striving for high levels of satisfaction. Deliver high-level technical assistance across multiple product lines, including credit card processing equipment and point-of-sale (POS) devices. Assist customers with questions related to credit card processing, billing, banking deposits, monthly statements, and account information. Ensure accurate documentation of customer interactions and resolutions in the system. Basic Qualifications: High school diploma or GED required. Ability to speak clearly and listen actively. Friendly, patient, and professional demeanor with a genuine desire to help customers. Basic proficiency with computers, including navigating web browsers, email, and common software like Microsoft Office (outlook, word and excel). Capable of handling multiple inquiries in a fast-paced environment. Willingness to collaborate with others and contribute to a positive team environment. Preferred Qualifications: Education and Experience: HS/GED and 0-1 years and Service or support role experience Bilingual (English/Spanish) is preferred. Prior experience working in a service or support role. Prior experience with technical troubleshooting. Strong attention to detail and commitment to accuracy. Must be dependable, punctual, and maintain a high level of integrity and confidentiality. Highly

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