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Card Services Representative

Hilltop Holdings INC - Lubbock, TX, United States

Posted Apr 6, 2026

Benefits

Parental leave
Not verified
Non-birth-parent leave
Not verified
Family-building benefits
  • Fertility benefits: Not verified
  • Adoption assistance: Not verified
  • Surrogacy assistance: Not verified
Mental health support
Not verified
Relocation assistance
Not verified
Childcare support
Not verified
Learning budget
Not verified
Verification
Not verified checked Jun 13, 2026
Salary
Not verified
401(k) match
Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)
$78,856 U.S. median for this role
Projected growth (BLS Employment Projections)
+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function
Customer Success From the posting source checked Jun 20, 2026
Seniority
Mid From the posting source checked Jun 20, 2026

Schedule

Shift type
Not verified
Weekend work
Not verified

Company

Company stage
Public-company From the posting source checked Jun 20, 2026
Equity
Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter
Not verified
Assessment
Not verified
Deadline
Not stated

Where they hire

State eligibility is not yet verified.

About this role

Card Services Representative Lubbock, TX, United States Benefit highlights: 11 Paid Holidays, 15+ days of PTO, 401k Matching, Health Benefits, and more! PlainsCapital Bank is looking to hire a Card Services Representative. The Card Services Representative is responsible for the full cycle of the debit card program from the initial issue of the card, day to day transaction processing, dispute processing, maintenance, settlement, reissue and closure of cards. Will work closely with branches and customers by effectively communicating via email and phone. Reviews and processes new debit card requests received from branch locations or online by entering data into the Bank's Host system. Performs frequent cardholder cleanup consisting of closing and purging inactive cards from the Host system. Reconciles all GL and DDA accounts related to the check card product. Provides quality customer support for lost/stolen cards, fraudulent activity, and transaction disputes. Processes all adjustments and disputes related to the debit cards in accordance with Regulation E and network operating rules. Closes and purges all cards from the Host system that are captured at PlainsCapital locations. Responsible for answering customer questions and internal emails regarding card services. Researches declined transactions and makes card changes to resolve customer issues. Provides backup support for Internet banking and ACH Origination functions. Responsible for re-issuing expired and compromised debit cards. Maintains and reports internal audit logs of card inventory. Generates daily batches to properly distribute daily transaction, fees/income, and dispute settlement from card network. High School diploma, general education degree (GED), or equivalent required.

Read the full description at ejlu.fa.us2.oraclecloud.com. FewerJobs shows a preview and links to the original posting.

Apply at ejlu.fa.us2.oraclecloud.com

Apply link verified; last checked Aug 3, 2026.

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