Technical Support I

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Offered From the posting source checked Jun 20, 2026
• Adoption assistance: Not verified
• Surrogacy assistance: Offered From the posting source checked Jun 20, 2026

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Offered From the posting source checked Jun 20, 2026

Verification

Not verified checked Jun 13, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Technical Support I Fort Worth-TX-USA-2601 Meacham Blvd Responsible for taking and resolving customer calls to ensure all issues are addressed in an efficient and effective manner while providing solutions to ensure customer satisfaction. Fields support calls from merchants by opening, notating, and completing trouble tickets. Consults with users to determine steps and procedures taken to identify and resolve the problem. Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions. Collaborates with other staff to research and resolve problems. Collaborates with programmers to research, explain errors and resolve or recommend modifications to correct problems. Basic Qualifications: HS/GED Some experience with technical or customer service, or related support experience Experienced with Microsoft Office Suite or related software Preferred Qualifications : 2 years of experience with technical or customer service, or related support experience Excellent verbal and written communication skills Excellent interpersonal and customer service skills Professional and pleasant telephone manner Ability to explain technical issues to technical and nontechnical employees and customers Strong analytical and problem-solving skills Proficient with or the ability to quickly learn an array of computer hardware and software Additional Basic Qualifications: Must be 18 years of age or older Benefits In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees' whole selves, ensuring they can thrive both in

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