Parloa jobs

Deployment Strategist - US New York Office About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com , HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. About the Role: As our Deployment Strategist, you will drive AI transformation at Global 2000 enterprises as the “Field CPO” for Parloa's most strategic customers. You will own the bridge between customer outcomes and product reality, translating business needs into deployable product capabilities for customers like Booking.com , Allianz, Decathlon, and TUI. Areas of Ownership: - Land big clients (Global 2000 with complex, off-roadmap needs) and ensure their AI transformation succeeds. - Manage stakeholders across business and tech (CEO, COO, CIO, CTO, VP Support), owning deployment from value thesis through production to expansion. - Translate customer needs into product capabilities (not one-off customizations) that become reusable platform features. - Build prototypes, make product changes, and create business plans hands-on - execution over PowerPoints. - Represent customers to Parloa Product and represent Parloa Product to customers, bridging both worlds. - Navigate ambiguity in agentic AI workflows, ROI models, and change management where no playbook exists yet. - Own hard conversations: tradeoffs,

GTM Engineer Remotely in the USA About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale. About the Role: As the GTM Engineer at Parloa, you will reimagine how our Go-To-Market organization operates by building the systems, tools, and workflows that power it. This is not a role focused on configuring SaaS tools or maintaining existing systems. You will design and build custom solutions from the ground up that directly improve how GTM operates across the full lifecycle. You will work closely with Engineering, Product, and GTM leadership to identify high-impact problems and turn them into working systems. You will build across our stack, which includes TypeScript, Node.js, Python, React, NoSQL databases, and modern AI tooling, to create internal tools, integrations, and automated workflows. You will partner directly with our Lead Engineer for Special Projects to solve problems and ship quickly. At Parloa, AI is embedded in how we build. You will use AI as a core part of your development process, moving rapidly from idea to prototype to production and pushing tools like Claude, Cursor, and Codex

Senior IS&T Governance Partner New York Office About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like IKEA and Booking.com already deploying Parloa at scale. About the role: As a Senior IS&T Governance Partner at Parloa, you will play a key role in safeguarding the trust and credibility of our platform by ensuring the highest standards of governance, security, and regulatory compliance. You will be entrusted with one of the organization's most critical responsibilities: enabling Parloa to scale rapidly while remaining compliant, secure, and audit-ready at all times. at Parloa, you will play a key role in safeguarding the trust and credibility of our platform by ensuring the highest standards of governance, security, and regulatory compliance. You will be entrusted with one of the organization's most critical responsibilities: enabling Parloa to scale rapidly while remaining compliant, secure, and audit-ready at all times. Our IS&T Governance Department is building a world-class framework for governance, assurance, and risk management. We are establishing a mature structure of internal controls, reviews, and audits to certify our products and operations against the highest international standards, including ISO 27001, ISO 22301, PCI DSS, HIPAA ,

Senior/Lead Forward Deployed Engineer - US New York Office; Remotely in the USA About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com , HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. About the role: As a Senior/Lead Forward Deployed Engineer (SFDE ) at Parloa, you'll be on the front lines of enterprise AI adoption - delivering cutting-edge technology into some of the most complex environments in the world. Your mission: lead end-to-end deployment projects from an engineering perspective - not just implementing what exists, but engineering what's required to make it succeed at enterprise scale. FDEs are our in-field product engineers. You will build what doesn't yet exist, adapt architecture to enterprise realities, and engineer integrations across systems and APIs to make deployments successful. Your work is hands-on and code-first - you'll be building, debugging, and engineering solutions directly in the field. What you ship not only makes deployments succeed, it also defines how customers experience Parloa and shapes what our product becomes. This is not about maintenance. This is about engineering what makes it work in production, under real-world enterprise constraints, at speed and

Head of Partner Delivery Success New York Office; Remotely in the USA About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com , HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. About the role: As Head of Partner Success at Parloa , you own the quality, scalability, and operational success of partner-delivered implementations. Your mission is to build and lead a high-performing Partner Success organization that ensures every partner-led deployment meets the same quality, reliability, and customer impact standards as Parloa-led projects. You define how Parloa scales delivery through partners without compromising technical excellence or customer outcomes. This means establishing the operating model for partner implementation oversight, building strong enablement and governance frameworks, and ensuring that partners consistently deliver high-quality AI solutions on the Parloa platform. Partner Success is the bridge between Partnerships, Professional Services, and Product. As Head of Partner Success, you ensure that partner scale strengthens the Parloa ecosystem. Areas of ownership: - Build the Global Partner Success Operating Model: Design and scale the Partner Success organization across regions, including TPM, Agent Architect, and Forward Deployed Engineer roles embedded within the partnership motion. Establish

Operations Manager, Solution Engineering & Services New York Office; Remotely in the USA Location: Remote (US / EU friendly) or Hybrid (NYC / Berlin) About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com , HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. About the role: As a Operations Manager, Solution Engineering & Services , you'll be the operating system for a global org spanning Solution Engineering and Professional Services - while also owning the financial and resource engine that keeps our Professional Services business predictable. This role pairs the rigor of a BizOps leader with the delivery instincts of a PS Ops analyst. You will build capacity models, run forecasting in Salesforce and Rocketlane, own invoicing accuracy in SAP, and deploy AI agents and automations that eliminate operational drag across the org. Areas of ownership: - Design and deploy AI agents and workflow automations that eliminate manual, repetitive operational work across PS; evaluate new AI tooling and agentic capabilities on an ongoing basis, bringing proposals grounded in measurable efficiency gains - Own the integration layer between Salesforce, Rocketlane, SAP, Jira, and reporting tools - Build

Director Of Security Engineering Berlin Office; Remotely in Germany About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like IKEA and Booking.com already deploying Parloa at scale. About the role: Parloa is building the AI platform that enterprises trust with their most important conversations. That trust starts with security - and we need someone to own it entirely. As Director of Security, you won't just manage a team. You'll shape how a fast-scaling AI company thinks about security from the ground up: building the strategy, the culture, and the systems that protect our platform, our customers, and the data they entrust to us. You'll lead our SecOps team within Tech Platform, partner across IS&T and Internal IT, and be the person our customers look to when they need confidence that Parloa takes security as seriously as they do. This is a builder role. If you want to define what security looks like at an AI-native company - not inherit someone else's playbook - this is it. Areas of ownership: - Define and execute the product and platform security strategy - building the programs, tooling, and practices that scale with

Technical Program Manager New York Office About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale. About the Role As a Technical Program Manager at Parloa, you will lead the end-to-end delivery of enterprise Agentic AI deployments, owning execution across complex customer implementations from kickoff through go-live and hypercare. You will act as the central delivery owner across customers, internal delivery teams, and external partners, ensuring enterprise programs are delivered successfully, on time, and at scale. This is a highly cross-functional, customer-facing role where you will combine structured program leadership with technical delivery coordination, partnering closely with Forward Deployed Engineers, Agent Architects, Product, Sales, Solution Engineering, and partner organizations to drive successful enterprise AI transformations. You will also play a key role in helping scale Parloa's delivery organization by driving operational rigor, and improving governance processes.. Areas of Ownership Enterprise Delivery Leadership - Own end-to-end delivery across scope, timeline, budget, quality, risks, and dependencies for enterprise AI deployments - Lead implementations from SOW kickoff through design, integration, UAT, production go-live, and hypercare - Drive execution across cross-functional delivery

Sr Technical Program Manager New York Office About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale. About the Role As a Senior Technical Program Manager at Parloa, you will lead the end-to-end delivery of enterprise Agentic AI deployments, owning execution across complex customer implementations from kickoff through go-live and hypercare. You will act as the central delivery owner across customers, internal delivery teams, and external partners, ensuring enterprise programs are delivered successfully, on time, and at scale. This is a highly cross-functional, customer-facing role where you will combine structured program leadership with technical delivery coordination, partnering closely with Forward Deployed Engineers, Agent Architects, Product, Sales, Solution Engineering, and partner organizations to drive successful enterprise AI transformations. You will also play a key role in helping scale Parloa's delivery organization by driving operational rigor, improving governance processes, and mentoring junior TPMs across the team. Areas of Ownership Enterprise Delivery Leadership - Own end-to-end delivery across scope, timeline, budget, quality, risks, and dependencies for enterprise AI deployments - Lead implementations from SOW kickoff through design, integration, UAT, production go-live,

Corporate Events Manager New York Office This position is open to candidates based in the East, Central, and West United States , including select states such as NY, NJ, TX, IL, CA About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with About the role: As the Corporate Events Manager at Parloa, your mission is to drive pipeline and revenue growth in the U.S. market by executing the company's corporate event strategy, delivering engaging experiences that drive business impact. This role focuses on planning and managing high-profile events such as our annual customer conference Wave, road shows, internal milestones like Company Kickoff and Presidents' Club, support on certain trade shows and industry conferences. The ideal candidate will bring a strong mix of event planning, project management, and attention to detail, ensuring seamless execution from logistics to branding and onsite coordination. This person will work closely with Sales, Marketing, and BDE teams to align event plans with business objectives and help generate and accelerate pipeline. Areas of ownership: Event Planning & Execution - - Support the planning and execution of Parloa's corporate events, conferences, trade shows, and internal meetings. - Coordinate logistics,

Senior Field Marketing Manager Remotely in the USA This position is open to candidates based in the West Coast, United States About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like IKEA and Booking.com already deploying Parloa at scale. About the role: As a Senior Field Marketing Manager at Parloa, your mission is to drive pipeline and revenue growth in the U.S. market by designing and executing strategic marketing programs tailored to our key industries. You will take full ownership of regional marketing initiatives, with a strong focus on field/partner events. Leveraging your industry expertise and fluency in AI-driven marketing tools, you'll work closely with Sales and cross-functional teams to create impactful experiences that generate demand, deepen customer engagement, and accelerate deal velocity. Areas of ownership: - Develop and execute regional marketing plans that align with sales priorities and revenue targets. - Collaborate with Sales, Content Marketing, Product Marketing, and Partnerships teams to tailor content and campaigns for the U.S. market. - Plan and execute integrated marketing campaigns, including field events, webinars, industry conferences, and account-based marketing (ABM) with internal stakeholders. - Build pipelines and accelerate sales cycles through

Enterprise Engagement Manager - DACH Berlin Office; Munich Office About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com , HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. About the role: As an Enterprise Engagement Manager , you will drive customer success, value realization, and long-term growth across Parloa's enterprise customers. You'll guide organizations from implementation through adoption and expansion, ensuring they unlock the full potential of agentic AI in their customer experience. This is your opportunity to partner with leading enterprises on their AI and CX transformation, shaping how they scale intelligent automation while delivering measurable business impact. Areas of ownership: - Customer Success & Value Realization: Own the end-to-end customer journey post-sale, ensuring successful adoption, measurable outcomes, and long-term value realization. - Strategic Advisory: Act as a trusted advisor to enterprise clients, building strong relationships and guiding stakeholders through AI-driven transformation. - Account Growth & Expansion: Identify and drive expansion opportunities by developing growth plans across new use cases, teams, and automation initiatives. - Implementation Oversight: Lead and coordinate cross-functional teams to ensure smooth, on-time implementations and successful go-lives. - Value Communication: Translate product

Founder's Associate Intern Berlin Office About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like IKEA and Booking.com already deploying Parloa at scale. About the role: As a Founder's Associate Intern , you will provide strategic and operational support to our Chief of Staff and the CEO's office, enabling the efficient execution of key initiatives enhancing productivity, streamlining processes, and driving the company toward achieving its vision and goals. Areas of ownership: - Strategic Planning: Participate in strategy meetings and contribute to developing business plans and strategic initiatives. - Project Management Support: Assist in planning, executing, and monitoring various projects of high strategic importance. - Research and Analysis: Conduct research, analyze data, and generate insights to support decision-making processes. - Operations Support: Assist with our day-to-day operations to enhance efficiency. Who you are: - Bachelor's Degree or higher in Business Management or related fields. - Ability to work from our Berlin HQ at least 3 times a week. - 1-2 years experience in fast-paced environments (e.g. Strategy Consulting, Venture Capital, high-growth start-up). - An entrepreneur at heart with a hands-on mentality. - Strong organizational & prioritization skills. - Excellent

Senior Data Engineer - Internal Platform Berlin Office About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com , HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. About the role: As Senior Data Engineer - Internal Platform , you will build and own the data infrastructure that powers Parloa's internal AI transformation. Today, business-critical data lives across dozens of disconnected tools with no unified way to access it - you'll change that by creating a single, self-serve access layer that gives AI agents and teams the business context they need to operate. Working closely with the AI Transformation Team and stakeholders across the non-engineering organization, you'll also define the KPIs and dashboards leadership uses to track AI adoption and impact. Areas of ownership: - Data Platform Infrastructure : Own the Internal-facing Databricks workspace end-to-end: configuration, compute, access controls, and cost management. - Ingestion Pipelines: Build and maintain Airbyte pipelines that pull data from Salesforce, Gong, HRIS, finance systems, and other tools on automated schedules. - Data Modeling & Transformation : Implement the architecture that turns raw data into clean, trusted, analysis-ready datasets. - AI Data Enablement:

Senior Partner Solution Engineer - UK London Office About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience; one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com , HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. About the role: As a ( Senior) Partner Solution Engineer , you will play a key role in enabling Parloa's partner ecosystem to successfully position, sell, and implement our conversational AI platform. You'll work closely with strategic and emerging partners, guiding them through the technical journey from discovery and solution design to validation and deal support. This is your opportunity to scale impact through others: equipping partners to confidently build, demo, and deliver AI-driven customer experiences while directly influencing pipeline growth and deal success. Areas of ownership: - Partner Technical Enablement: Enable partners to effectively position and deliver Parloa solutions by coaching them on discovery, demos, solution design, and scoping. - Technical Sales Support (Partner-led): Support partner-led and co-sell opportunities by leading technical discovery, solutioning, and validation throughout the pre-sales cycle. - Solution Design & Architecture: Guide partners in designing scalable, enterprise-ready solutions aligned with customer needs and business outcomes. - Partner Advisory: Act as a trusted technical advisor

US Talent Acquisition Partner New York Office About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com , HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. About the role: As a Talent Acquisition Partner at Parloa, you'll play a key role in supporting our ambitious growth plans across the U.S. and beyond. You'll operate at the heart of our growth engine, driving hiring with speed, focus and consistency. This role is built for someone who enjoys execution, thrives in fast-moving environments and takes ownership of delivering strong hiring outcomes. You won't just fill roles, you'll help us scale the team that's building the future of AI-driven customer experience. Areas of ownership: - Own full-cycle recruiting across GTM and Product roles, with a focus on building high-talent-density teams at scale - Partner closely with hiring managers to move searches forward quickly, aligning on priorities, profiles, and decision making - Build and maintain high-quality, high-volume pipelines through proactive sourcing, market mapping and targeted outreach - Deliver against key recruiting metrics, including retention, time-to-fill, pipeline conversion and offer acceptance rate - Operate with urgency , balancing speed and quality

Senior/Lead Technical Support Engineer Remotely in Malaysia About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. About the role: As a Lead Technical Support Engineer , you will play a key role in delivering reliable and high-quality customer experiences with Parloa's conversational AI platform. Acting as a bridge between customers and internal teams, you'll troubleshoot complex issues, guide users, and ensure they unlock the full value of our product. This is your opportunity to combine technical depth with customer impact-solving real problems, improving how support operates at scale, and shaping the overall customer experience through insights from the field. Areas of ownership: - Technical Support & Troubleshooting: Own and resolve customer issues end-to-end, ensuring timely, high-quality responses and sustainable solutions. - Escalation Management: Act as an escalation point for complex technical challenges, working closely with Product and Engineering to drive resolution. - Customer Enablement: Guide and educate customers on the effective use of the platform to help them unlock its full potential. - Process & Quality Improvement: Contribute to improving support processes, documentation, and best practices to

Lead AI Agent Architect New York Office About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale. About the Role: As a Lead AI Agent Architect at Parloa, you will play a key role in transforming customer service through AI-powered agents. In this highly customer-facing role, you will lead the design and implementation of AI Agent solutions, helping enterprise customers and partners deliver more efficient, scalable, and intelligent customer experiences. You will work at the intersection of LLMs, conversational design, and enterprise systems , translating complex requirements into robust, production-ready AI workflows. From early solution design to deployment and optimization, you will ensure agents perform reliably, integrate seamlessly, and deliver measurable impact. This is your opportunity to design and deploy cutting-edge AI Agents at scale-shaping how enterprise companies leverage LLMs to transform customer experience and operational efficiency. Areas of Ownership: - Lead the design and implementation of AI agent solutions, translating customer requirements into scalable conversational workflows and architectures - Develop and refine LLM-driven agent behavior through prompt engineering, embeddings, and structured workflows - Ensure high-quality, reliable performance

Senior Agent Architect - Partner Success Berlin Office; Munich Office; Remotely in Germany About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. About the role: As a Senior Agent Architect - Partner Success at Parloa, you will play a key role in scaling how we deliver AI Agents through our partner ecosystem. This is a highly consultative, partner-facing role at the intersection of Solution Engineering, Architecture, and Consulting. You will work closely with partners and their clients to design, shape, and guide AI Agent implementations, ensuring successful outcomes while enabling partners to independently execute over time. Rather than focusing purely on hands-on building, your mission is to co-create solutions, educate partners, and drive strong architectural decisions across AI Agent deployments. You will bring deep expertise in LLMs, Prompt Engineering, conversational design, and integrations, combined with the ability to translate complex technical concepts into clear business impact, challenge assumptions, and guide partners toward scalable, high-quality solutions. Areas of ownership: - Act as a trusted advisor to partners and clients, guiding them through the design and implementation of

Senior Enterprise Engagement Manager - UK London Office About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com , HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. About the role: As a Senior Enterprise Engagement Manager , you will drive customer success, value realization, and long-term growth across Parloa's enterprise customers. You'll guide organizations from implementation through adoption and expansion, ensuring they unlock the full potential of agentic AI in their customer experience. This is your opportunity to partner with leading enterprises on their AI and CX transformation, shaping how they scale intelligent automation while delivering measurable business impact. Areas of ownership: - Customer Success & Value Realization: Own the end-to-end customer journey post-sale, ensuring successful adoption, measurable outcomes, and long-term value realization. - Strategic Advisory: Act as a trusted advisor to enterprise clients, building strong relationships and guiding stakeholders through AI-driven transformation. - Account Growth & Expansion: Identify and drive expansion opportunities by developing growth plans across new use cases, teams, and automation initiatives. - Implementation Oversight: Lead and coordinate cross-functional teams to ensure smooth, on-time implementations and successful go-lives. - Value Communication: Translate product

Staff Product Designer - Consumer Experience Berlin Office About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, like Booking.com , HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. About the role: We are on a mission to transform how people interact with companies by making every conversation seamless, personalized, and human-like. Our AI Agent Management Platform empowers enterprises to create and manage AI voice and chat agents at scale, turning interactions into lasting relationships. As our Staff Product Designer - Consumer Experience , you will drive the realisation of the design vision for consumer-facing, multimodal experiences across voice, chat, and beyond. You will guide your cross-functional product team to translate this vision into intuitive, trustworthy, and engaging interfaces that make AI agents feel effortless to use. This is an opportunity to lead design at the heart of how people experience AI, shaping consumer-grade interfaces that will influence the future of Agentic AI. Areas of ownership: - Bring the design vision to life in your product team, ensuring clarity and usability across consumer-facing, multimodal experiences. - Partner closely with product managers, engineers, and AI specialists to align on priorities,

(Senior) Technical Program Manager - Agentic AI Deployments Berlin Office; Remotely in Germany About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. About the role: We are looking for a ( Senior) Technical Program Manager (TPM) to lead high complexity deployments of our Agentic AI / conversational AI platform for enterprise customers. In this role, you'll own the end-to-end delivery lifecycle from scoping and planning through go-live and hypercare, working in a pod model alongside a Forward Deployed Engineer (FDE) and an Agent Architect (AA). You will be the primary owner of timeline, scope, risk, governance, and stakeholder communication, ensuring that customers successfully transition to an Agentic OS layer for their enterprise communications. Areas of ownership: Project Ownership & Delivery - Own end-to-end delivery for assigned Agentic AI customer projects (scope, schedule, budget, risk, quality). - Run the pod (TPM + FDE + Agent Architect) as a single accountable delivery unit. - Select and apply appropriate delivery methodology (Waterfall, Agile, or Hybrid) based on customer context and risk profile. - Drive project planning: work breakdown, dependencies, critical

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