Deployment Strategist - US

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About this role

Deployment Strategist - US New York Office About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com , HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. About the Role: As our Deployment Strategist, you will drive AI transformation at Global 2000 enterprises as the “Field CPO” for Parloa's most strategic customers. You will own the bridge between customer outcomes and product reality, translating business needs into deployable product capabilities for customers like Booking.com , Allianz, Decathlon, and TUI. Areas of Ownership: - Land big clients (Global 2000 with complex, off-roadmap needs) and ensure their AI transformation succeeds. - Manage stakeholders across business and tech (CEO, COO, CIO, CTO, VP Support), owning deployment from value thesis through production to expansion. - Translate customer needs into product capabilities (not one-off customizations) that become reusable platform features. - Build prototypes, make product changes, and create business plans hands-on - execution over PowerPoints. - Represent customers to Parloa Product and represent Parloa Product to customers, bridging both worlds. - Navigate ambiguity in agentic AI workflows, ROI models, and change management where no playbook exists yet. - Own hard conversations: tradeoffs,

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