Weave Communications Inc jobs

Chief Marketing Officer Weave - Headquarters (Lehi, UT), Lehi, Utah, United States The Chief Marketing Officer (CMO) will lead Weave's next phase of growth by evolving our marketing engine into a scalable, efficient, and vertically differentiated growth platform. As a key member of the executive team, this leader will partner closely with the CRO in shared accountability for pipeline and revenue outcomes, strengthening our inbound foundation while expanding product-led and partner-driven growth. The CMO will strengthen Weave's brand across SMB and large-group healthcare practices, including DSOs, VSOs, MSOs, and adjacent healthcare verticals, while elevating marketing's strategic impact with the executive team and Board. This leader will play a critical role in positioning Weave as an AI leader in healthcare communications and practice growth, translating product innovation into clear market differentiation and category leadership. The role requires a modern marketing executive who can scale proven strengths, modernize areas of opportunity, and leverage AI, data, and automation to build a more intelligent, disciplined marketing engine for sustained long-term growth. This leader must also be adept at responding to disruption and transformation across the marketing landscape, including the shift from traditional SEO to GEO, and ensure Weave stays ahead of how customers discover, evaluate, and engage with our brand. This position will be: In office - Utah Based Reports to: Chief Executive Officer What You Will Own - Define and execute a multi-year marketing strategy aligned to company growth, efficiency, and market expansion goals. - Partner with the CRO in shared accountability for

Technical Support Weave - Headquarters (Lehi, UT), Lehi, Utah, United States Weave Support is the lifeblood of customer retention! Our support representatives go above and beyond to ensure that we attend to every detail of our customer's needs in order to resolve issues in less time and with the utmost level of satisfaction. Not only does our support team tackle every call and message with a personalized approach, but they receive extensive amounts of training to become product experts and resolve concerns in a timely and efficient manner. In this role, you will get to help our customers continually love Weave by being their superhero in answering the basics of how the Weave product works. We will train you on how to triage, direct, and manage customer requests for both product and technical support. You will partner with your peers and other teams to resolve customer problems in a timely, efficient manner while providing superior customer service. - Training for this role is conducted onsite at our Lehi, UT HQ - Full-time positions only (40 working hours between 6am-6pm M-F) - Reports to: Technical Support Leadership What You Will Own - Communicate with customers via inbound phone calls. - Provide follow up to customers via outbound calls and emails. - Resolve issues with basic troubleshooting. - Save the day for our customers by driving an amazing customer experience that makes our customers smile. What You Will Need to Accomplish the Job - Minimum of 1 year of Customer Support experience.

Head of Product, Payments & Revenue Cycle Management (RCM) Weave - Headquarters (Lehi, UT), Lehi, Utah, United States The Head of Product for Payments & Revenue Cycle Management (RCM) will lead Weave's financial technology product suite, owning strategy, execution, and business outcomes across a platform processing billions in annual volume. This role sits at the intersection of product, business operations, and revenue growth, with accountability for defining a multi-year vision and scaling a high-impact product portfolio. You will partner closely with Product, Engineering, GTM, and Executive Leadership to drive adoption, retention, and profitability across Payments and RCM. This is a highly visible leadership role with direct influence on company strategy and financial performance. - This position will be hybrid (remote/in office) based out of our Lehi, UT HQ - Reports to: Chief Operating Officer What You Will Own - Define and execute the long-term vision and roadmap for Weave's Payments and RCM product suite, including POS, Text-to-Pay, surcharging, bulk collections, insurance workflows, and patient financing. - Lead cross-functional product and engineering teams to deliver an AI-powered financial ecosystem that improves customer outcomes and drives revenue growth. - Operate as a business leader, partnering across Product, Engineering, Sales, Marketing, Pricing, Partnerships, and Support to scale adoption and usage. - Co-own P&L performance, driving revenue growth, margin expansion, and overall business health of the RCM product line. - Identify and remove operational bottlenecks to improve activation, engagement, and payment volume per customer. - Build and manage key external partnerships (e.g., payment processors,

Senior Backend Engineer - Performance Weave - Headquarters (Lehi, UT), Lehi, Utah, United States, US Remote Weave is looking for a foundational Senior Backend Engineer - Performance to establish and lead our performance engineering practice. Weave recently acquired Truelark, and we are preparing to onboard a massive wave of new customers onto their platform. Your first mission will be to ensure the Truelark platform can scale flawlessly, directly safeguarding customer experience and revenue during a critical business transition. This is a high-stakes, high-impact challenge that requires immediate, expert-level engagement to define performance baselines, identify bottlenecks, and guarantee reliability under unprecedented load. Beyond this initial challenge, you will be the founding member of Weave's performance engineering discipline. Your long-term strategic mission is to tackle the complex, "third-order" performance issues that arise in our distributed microservices architecture-the subtle inflection points between services that are a leading cause of incidents. This involves moving beyond testing individual components to understanding and fortifying the systemic behavior of our entire platform. As a key member of the Test Infrastructure team, your mandate is not just to test, but to build. You will create the paved-road for performance testing at Weave, developing frameworks, tooling, and reference implementations that empower hundreds of engineers to "move fast without breaking things". This role requires a platform-oriented mindset, where the primary goal is to enable and multiply the efforts of others, embedding performance as a core component of the software development lifecycle at Weave. This is a unique opportunity to build

Lead Product Analyst Weave - Headquarters (Lehi, UT), Lehi, Utah, United States We are looking for an experienced and highly skilled Lead Product Analyst to drive business outcomes across our product organization. In this role, you will lead and shape success through high-impact product analytics initiatives that align with business objectives. In this role, you will serve as a subject matter expert, setting analytics standards of excellence and guiding data-informed decisions. The role sits under our Finance team which bridges the gap between business intelligence and broader business decisions. Through our partnership with business leaders, we are able to drive key insights to shape decisions for short and long-term success and growth. - This position will be hybrid (2+ days in Lehi office a week/remote) - Reports to: Director, Insights & Data What You Will Own - End-to-End Product Analytics Success Insights: You will lead the full E2E lifecycle of product analytics success insights from product discovery to product launch for key products, including our AI products and core features to optimize product adoption and revenue growth. - Product Analytics KPI Metrics: You will partner with PMs and cross-functional leaders to define, track, report, and analyze product success including sales, onboarding, adoption, and churn metrics to optimize product retention and revenue. - Strategic Product Roadmap: You will define, execute, and communicate the product analytics strategy, shaping a roadmap for data-driven analysis, dashboards, and initiatives that deliver business outcomes. - Thought Partnership: You will serve as a trusted thought-partner to senior

Senior Product Manager, Messaging Weave - Headquarters (Lehi, UT), Lehi, Utah, United States Weave is a company with a tight product-market fit and a customer-obsessed culture. The Product Team at Weave operates under a development model in which each product manager is expected to lead their team through the stages of product development: discovery, execution, go-to-market, and iteration. We strive for high autonomy and high alignment through clear goals, outcome-based planning, and tight collaboration with engineering, design, support, and GTM teams. In this role, the Senior Product Manager, Messaging , will own one of Weave's most important customer-facing product areas: the messaging capabilities that power communication between healthcare practices and their patients. This role spans both feature delivery and platform thinking - owning the end-to-end messaging experience while ensuring the underlying systems are reliable, scalable, and extensible across Weave's growing product surface. Messaging sits at the center of how practices communicate with patients before, during, and after appointments. The right candidate will drive meaningful improvements to the customer-facing experience while maintaining the reliability and systems thinking required of a high-volume communication product. - This role is onsite in Lehi, UT - This role reports to the VP of Product What You Will Own - Own the product strategy, roadmap, and execution for Weave's messaging product area. - Lead product discovery by deeply understanding how practices and patients experience messaging today, identifying friction, unmet needs, and opportunities to deliver meaningful improvements. - Drive both customer-facing feature work (two-way messaging inbox and

Director of Product Design Weave - Headquarters (Lehi, UT), Lehi, Utah, United States At Weave (NYSE: WEAV) , we're on a mission to elevate the patient experience by giving healthcare practices the tools they need to run more efficiently and meaningfully connect with their patients. With 30,000+ customers and growing, Weave's all-in-one platform supports every interaction from scheduling and payments to communication and reviews making it easier for healthcare professionals to focus on what matters most: The Director of Product Design will lead and scale Weave's Product Design organization, shaping the vision and execution of user-centered experiences across our platform. This role is responsible for defining a compelling design strategy, building and developing high-performing teams, and ensuring design is deeply embedded in how we solve problems and deliver value to customers. You will partner closely with Product, Engineering, Marketing, and Executive Leadership to align design outcomes with company objectives. This is a highly visible leadership role with broad organizational impact. What You Will Own - Define, articulate and execute a clear Product Design vision and strategy aligned to company and product goals. - Ensure a cohesive, high-quality user experience across all product features and touchpoints. - Build, lead, and develop a high-performing team of Product Designers, UX Researchers, and people managers. - Create a culture of collaboration, inclusion, and continuous growth within the design organization. - Champion user-centered design by embedding research, discovery, and usability testing into product development. - Partner with Product and Engineering leadership to ensure we are

Sr. Outbound Account Executive Weave - Headquarters (Lehi, UT), Lehi, Utah, United States A Senior Account Executive will be responsible for delivering value from assigned SMB opportunities. SMB opportunities are defined as vertical-specific groups with 1 to 9 physical locations. These opportunities will be sourced by SDRs and through self-set efforts. Senior Account Executives will be responsible for and measured on the value they deliver from the opportunities provided to them. Senior Account Executives will be responsible for daily and monthly activity metrics and pipeline organization. Additional pipeline can be generated by soliciting referrals from the opportunities distributed. - In office M-F 8 am-5 pm during the ramp period. - This position will be hybrid: MTW 8 am-5 pm in office, Th/F flexible WFH after ramp. - Reports to: Director of Sales. What You Will Own - Manage a pipeline of SDR-supplemented opportunities and self-sourced opportunities from assigned leads - Supplemented SDR opportunities are earned - Maintain input expectations of dials, set appointments, and completed demos - Consistently hit monthly/quarterly revenue targets. - Embrace proven methods to articulate and sell all Weave products & services. - Deliver tailored product demonstrations that connect product capabilities to business outcomes. - Keep organized, detailed records of opportunity activity within Salesforce - Generate new sales opportunities by soliciting referrals from assigned opportunities. What You Will Need to Accomplish the Job - 2+ years prior inside sales closing experience (SaaS preferable) - Outbound cold calling experience - Proven success in closing new business. - Track

Engineering Manager US Remote, United States Weave is looking for an experienced and highly skilled Engineering Manager to lead a talented team of engineers. This role involves providing technical leadership, guiding the team through rapid software development, and ensuring the delivery of impactful solutions. A key responsibility will be fostering the technical and professional growth of team members. The ideal candidate will have excellent communication and interpersonal skills, capable of articulating the "why" behind team priorities and customer impact, while also leading technically challenging projects. Team Info: The Weave Messaging Team stands at the cutting edge of transforming how businesses interact with their clientele. Our dedicated Messaging Teams are committed to equipping businesses with sophisticated, automated communication solutions. This allows businesses to streamline their operations and dedicate their valuable time to crucial tasks, while the robust Weave Messaging System efficiently handles a multitude of communication needs. These include, but are not limited to, sending timely appointment reminders, soliciting valuable customer reviews, and automatically dispatching missed call texts to ensure no lead or customer interaction is ever truly lost. This comprehensive approach empowers businesses to maintain seamless, proactive communication, fostering stronger customer relationships and significantly improving operational efficiency. - This position will be remote. - Reports to: Director of Engineering What You Will Own - Lead and mentor a team of engineers, providing career coaching and support to help them develop their technical, business, and professional skills. - Foster a customer-centric mindset within the team, ensuring a focus on customer and

Director of Customer Education Weave - Headquarters (Lehi, UT), Lehi, Utah, United States We are seeking a strategic and customer-obsessed leader responsible for building and scaling Customer Education for Weave customers. This leader will create education programs that drive product adoption, customer outcomes, retention, and expansion across a single, multi and enterprise customer segment. The ideal candidate has deep experience leading customer education initiatives in a SaaS or technology environment serving single to enterprise organizations.Expertise in instructional strategy, learning technologies, customer enablement, and cross-functional leadership. This role will partner closely with Sales, Onboarding, Customer Success, Product, Support, Marketing, and Executive Leadership to deliver impactful learning experiences that accelerate customer value realization. - This position will be hybrid (remote/in office) - Reports to: VP of Customer Success & Onboarding What You Will Own Strategy & Leadership - Define and execute the company's customer education vision, strategy, and roadmap. - Build scalable education programs that support onboarding, product adoption, advanced feature usage, certifications, and customer maturity. - Establish KPIs and success metrics tied to customer outcomes, retention, expansion, product utilization, and customer satisfaction. - Lead and develop a high-performing customer education team including instructional designers, trainers, content creators, and program managers. - Serve as the internal subject matter expert on customer learning strategies and adult learning methodologies. Enterprise Customer Experience - Design learning experiences tailored for specific customer segments including enterprise organizations with complex organizational structures, workflows, and stakeholder groups. - Develop role-based and persona-based learning journeys for administrators, executives, managers, and

Director of Payments Operations Weave - Headquarters (Lehi, UT), Lehi, Utah, United States Weave is on a mission to elevate the patient experience through a unified platform that improves business operations and revenue collections so healthcare professionals can focus on patient care. The Director of Payments Operations at Weave plays a pivotal role in continuing to drive the transformation of our Payments product as a core component of our overall business strategy. This individual contributor role is instrumental in accelerating the evolution of our payments offering to dominate healthcare payments, deliver unparalleled customer experiences, and scale operations to facilitate the company's overall revenue growth strategy. The ideal candidate is a results oriented operations leader with deep experience in the FinTech/Payments industry with a specific focus on SMB's. Experience working with DSO's in the Healthcare vertical is a plus as well as a background that includes working for a vertically integrated SaaS company. In this role, you will drive the tuning and optimization of our internal processes, and increasing payment adoption through integrated workflow solutions in partnership with our cross-functional payments team. You will partner with the GM of Payments to uncover opportunities to deepen our payments attach rates, increase payment volumes, and optimize our net yield. You will work with Product Management to identify new features, deploy new solutions into the market and develop the types of payment workflows that will reduce transaction friction. - This position is open to remote work within most US states. If outside of UT,

Customer Implementation Specialist Weave - Headquarters (Lehi, UT), Lehi, Utah, United States The role of a Customer Implementation Specialist is to help each customer successfully implement the Weave platform during the onboarding process. Implementation Specialists are responsible for managing the relationship with each customer while ensuring a high quality experience and timely implementation. Each Implementation Specialist has a portfolio of customers in various stages of the implementation process and is required to prioritize, balance and manage both planned and unplanned work. A positive experience during the implementation process is critical to a customer's long-term success and Weave is committed to finding the right people to make that happen. - This position will be hybrid: M/T/W in office and Th/F are WFH - Reports to: Onboarding Manager What You Will Own - Develop and manage relationships with customers throughout the implementation process. - Manage a portfolio of customers in various stages of implementation. - Act as the project manager/point contact for each customer. - Keep the customer informed throughout the process and set clear expectations. - Teach and train customers how to maximize the value of the Weave platform. - Provide a five-star customer experience with each customer. - Triage, troubleshoot and prioritize issues as they arise during implementation. - Coordinate with adjacent teams on all tasks related to onboarding. - Utilize reports and data from various systems to help guide decision-making and manage your portfolio of customers. - Aid offices with installing their Weave software and hardware. - Handle escalations

Senior Backend Engineer US Remote, United States At Weave (NYSE: WEAV) , we're on a mission to elevate the patient experience by giving healthcare practices the tools they need to run more efficiently and meaningfully connect with their patients. With 30,000+ customers and growing, Weave's all-in-one platform supports every interaction-from scheduling and payments to communication and reviews-making it easier for healthcare professionals to focus on what matters most: patient care. As a Senior Backend Engineer , you'll join a high-trust, high-impact team helping to shape the future of healthcare technology. You'll work in a deeply collaborative environment, partnering with teammates across the U.S. and India to design and deliver resilient, scalable backend systems that power critical features in our platform. This isn't just about building APIs-you'll influence architecture, drive outcomes, and improve how 40K+ healthcare practices operate day-to-day. You'll thrive here if you care deeply about customers, lead with curiosity, and live by our core values: Think creatively. Stay hungry. Do the right thing. Care more. The customer is everything. If you're excited about transforming healthcare with purpose-driven work and smart teammates by your side, we'd love to meet you. What You'll Own - Design, build, and maintain scalable backend services and APIs using Golang microservices. - Drive technical architecture and contribute to long-term system health by anticipating scaling and maintenance needs. - Collaborate cross-functionally with product, design, and frontend teams to deliver high-impact features. - Participate in system design reviews, propose and implement robust solutions, and contribute to Weave's

Senior Machine Learning Engineer, Gen AI US Remote, United States Weave is looking for engineers hungry for fun challenges who can join our self-empowered teams and contribute in both technical and non-technical ways. You will be joining a team of talented developers that share a common interest in distributed backend systems, data, scalability, and continued development. You will get a chance to apply these, and other skills, to new and ongoing projects to make machine learning more approachable, data more available, and easier to discover and use by helping design how teams build out AI powered features at Weave. Our teams are cross-functional agile teams composed of a product owner, backend and frontend devs and devops. Teams are highly autonomous with the ownership and ability to act in Weave's best interest. Above all, your work will impact the way our customers experience Weave while working closely with a highly skilled team to accomplish varying goals and cultivate our phenomenal culture. PURPOSE The Machine Learning Team's mission is to enable product innovation by making it painless for developers to build ai powered applications that require access to large sets of data. Machine learning is challenging but we are striving to democratize access to the tools and technology that powers it so teams can build cutting edge features safely and responsibly without a PhD in Data Science. As a Machine Learning Engineer on the team you'll be building models for new products with emerging technologies, at scale. We handle data for hundreds

Customer Success Specialist Weave - Headquarters (Lehi, UT), Lehi, Utah, United States Customer Success Specialists (CSS) play a critical role in customer retention within the Customer Success organization at Weave. The CSS team focuses on identifying at-risk accounts, understanding the underlying business needs of each practice, and executing retention strategies that reinforce the value of staying with Weave. Through timely engagement and targeted outreach, CSS works to address concerns, align solutions to customer goals, and guide accounts through changes that impact their decision to remain on the platform. CSS helps reduce churn, strengthen customer relationships, and ensure long-term account stability. Success in this role is achieved by customer-obsessed individuals who are highly motivated to provide exceptional, world-class service to our customers, helping them become champions of our product through the expression of Weave's value, mitigating churn and financial risk, all while balancing this with being our customers' advocate. - This position will be hybrid (Monday-Wednesday in office, Thursday-Friday are optional work from home days) - Reports to: Customer Experience Team Lead What You Will Own Creating Customer Champions: - Consult with each customer on products or features not currently being utilized to provide them with more tools for success. - Give suggestions as you see opportunities for customers to use their features more effectively. - Provide value for Weave's products by educating customers on the advantages of the services they are utilizing. Mitigating Risk: - Review case and call history to gain a better grasp of customer situations, while providing

Sr Strategic Outbound Account Executive Weave - Headquarters (Lehi, UT), Lehi, Utah, United States The Sr. Strategic Outbound Account Executive (Sr AE 2) is the highest-level outbound sales role at Weave, reserved for top performing, proven sales professionals. This individual will be responsible for maximizing new logos from our SDR team as well as self sourced logos. This role is designed for Account Executives who can flawlessly leverage, maximize, and convert SDR-supplemented opportunities, while maintaining the proactive outbound mindset required to self-source additional pipeline through targeted prospecting and referrals. The role will be measured strictly on high-value conversion. - Ramp Period: In office M-F 8 am-5 pm (First 120 days). - Post-Ramp Schedule: Hybrid (MTW 8 am-5 pm in office; Th/F flexible WFH). - Reports to: Director of Sales. What You Will Own - Manage a pipeline of SDR-fed opportunities and self-sourced opportunities from assigned leads - Maintain expectations of outbound dials, set appointments, and completed demos while balancing SDR fed opportunities - Consistently achieve monthly/quarterly targets with targeted conversion rates - Embrace proven methods to articulate and sell all Weave products & services. - Deliver tailored product demonstrations that connect product capabilities to business outcomes. - Keep organized, detailed records of opportunity activity within Salesforce - Generate new sales opportunities by soliciting referrals from assigned opportunities. What You Will Need to Accomplish the Job - 3+ years of prior SaaS closing experience (preferably in high-velocity or SMB sells). - Proven track record of cold calling, hunting, and building a

Senior Product Manager, Integrations Weave - Headquarters (Lehi, UT), Lehi, Utah, United States At Weave (NYSE: WEAV) , we're on a mission to elevate the patient experience by giving healthcare practices the tools they need to run more efficiently and meaningfully connect with their patients. With 30,000+ customers and growing, Weave's all-in-one platform supports every interaction from scheduling and payments to communication and reviews making it easier for healthcare professionals to focus on what matters most: patient care. We are looking for a Senior Product Manager to own strategy, roadmap, and execution for integrations across our product suite. You will drive one of Weave's most critical product areas ensuring reliable data sync, scalable partner connectivity, and continued expansion of supported integrations that power workflows across messaging, scheduling, payments, voice, and AI-driven automation. You will also play a key role in developing additional surface areas and approaches for Weave to leverage PMS/EHR integrations and new product experiences. You will partner closely with engineering, business development/partnerships, customer success, sales, and compliance to deliver seamless, differentiated integration experiences that increase product adoption, retention, and market expansion. What You Will Own - Define the integration strategy and roadmap for new opportunities across dental, medical, and specialty segments. - Partner with Business Development on evaluating and negotiating new integration partnerships and data access models. - Translate customer, partner, and market needs into detailed product requirements, specifications, and success metrics. - Work with Engineering to build reliable, scalable solutions - Develop frameworks for integration quality, availability

Principal Engineer US Remote, United States Weave is seeking a Principal Engineer to serve as the technical cornerstone of our Messaging Fellowship-the domain responsible for how 30,000+ healthcare practices communicate with their patients across SMS, MMS, email, fax, and emerging channels. This is not a role for someone seeking a larger individual contributor scope; it's a role for someone who shapes technical strategy at the company level, influences architectural decisions across multiple teams, and solves the hardest problems that span organizational boundaries. As a Principal Engineer, you will own the multi-year technical vision for messaging infrastructure that processes hundreds of millions of messages and manages terabytes of data. You'll partner with Engineering Directors, Staff Engineers, and Product leadership to ensure our technical decisions position Weave for long-term competitive advantage. Your success will be measured not by your personal output, but by how the organization's technical capability grows through your influence, mentorship, and strategic leadership. This role requires someone with impeccable technical judgment, the ability to operate in ambiguity, and the character to lead through influence rather than authority. You'll be a visible leader whose approach to problem-solving becomes the template for how engineering operates at Weave. Team Info The Messaging Fellowship encompasses multiple engineering teams responsible for Weave's core communication capabilities-appointment reminders, review requests, missed-call texts, two-way messaging, and the infrastructure that delivers billions of messages reliably at scale. You will work across these teams as a technical leader, partnering with Engineering Managers, Staff Engineers, and cross-functional stakeholders to drive

Staff Software Engineer, Payments US Remote, United States At Weave (NYSE: WEAV) , we're on a mission to elevate the patient experience by giving healthcare practices the tools they need to run more efficiently and meaningfully connect with their patients. With 40,000+ customers and growing, Weave's all-in-one platform supports every interaction-from scheduling and payments to communication and reviews-making it easier for healthcare professionals to focus on what matters most: patient care. Join Weave's Payments Team and play a pivotal role in shaping the future of how businesses connect with their customers through seamless payment experiences. Our Payments team powers essential business payment solutions, including Text to Pay, Terminals, Online Bill Pay, and more. We strive to provide our customers with a reliable, scalable, and efficient payment infrastructure. As a Staff Backend Engineer on the Payments Team, you will lead complex, multi-team projects, drive architectural decisions, and tackle the most challenging technical problems within Weave's payments platform. You will work in a highly collaborative, cross-functional environment, partnering with product managers, designers, front-end engineers, and fellow backend engineers to deliver impactful solutions at scale. This role is ideal for a deep technical expert who thrives on solving ambiguous problems, aligning cross-functional teams, and driving long-term improvements in our architecture and systems. - This position will be available for remote with an opportunity to work in office if located near the Lehi, UT Headquarters. - Reports to: Engineering Manager What You Will Own ( Responsibilities ) - Architect & Lead: Design, build, and

Implementation Specialist, Upsells AI Receptionist Weave - Headquarters (Lehi, UT), Lehi, Utah, United States The Implementation Specialist, Upsells AI Receptionist (AIR) is responsible for guiding existing Weave customers through the implementation, training, and activation of TrueLark, Weave's AI-powered receptionist platform. This role serves as the primary point of contact throughout onboarding, ensuring customers are properly configured, trained, and prepared to successfully adopt AI-driven scheduling, texting, and communication workflows. You will manage a portfolio of customers at various stages of implementation, balancing project management, customer education, technical troubleshooting, and go-live execution. Success in this role is measured by customer adoption, implementation quality, customer satisfaction, and long-term retention. - Hybrid Position: Monday-Wednesday in office, Thursday-Friday remote Schedule: 7:00 AM-4:00 PM or 8:00 AM-5:00 PM Reports To: Manager of Onboarding What You Will Own - Serve as the primary implementation specialist and trusted advisor from kickoff through go-live. - Manage a portfolio of customers in various stages of onboarding. - Lead customer training and activation calls for AI Receptionist and TrueLark products. - Review and validate customer AI setup preferences, scheduling configurations, business information, insurance settings, and workflow requirements. - Train customers on AI Receptionist features including: - AI Voice - AI Texting - Online Booking - Missed Call Text - Unified Inbox - Call Intelligence - Needs Attention workflows - Configure and activate TrueLark within Weave systems. - Conduct test calls and validate customer workflows before go-live. - Troubleshoot implementation issues and partner with Product, Support, Operations, and Engineering teams when necessary.

Principal Software Engineer, Applications India Weave is a leading all-in-one customer experience and payments software platform for small and medium-sized healthcare businesses (SMBs). We are seeking a Principal Engineer to serve as a technical cornerstone of our Applications Fellowship-the domain responsible for key patient-facing and practice-facing features, including RCM Experiences (Payments and Insurance Verification), Scheduling, Forms, Team Chat, Task Center, and Mobile App features for 30,000+ healthcare practices. This is not a role for someone seeking a larger individual contributor scope; it's a role for someone who shapes technical strategy at the company level, influences architectural decisions across multiple teams, and solves the hardest problems that span organizational boundaries. As a Principal Engineer, you will own the multi-year technical vision for the applications domain, including core systems for Payments and Scheduling, ensuring architectural decisions position Weave for long-term competitive advantage. You'll partner with Engineering Directors, Staff Engineers, and Product leadership to ensure our technical decisions position Weave for long-term competitive advantage. Your success will be measured not by your personal output, but by how the organization's technical capability grows through your influence, mentorship, and strategic leadership. This role requires someone with impeccable technical judgment, the ability to operate in ambiguity, and the character to lead through influence rather than authority. You'll be a visible leader whose approach to problem-solving becomes the template for how engineering operates at Weave. Team Info The Applications Fellowship encompasses multiple engineering teams responsible for building and scaling our user-facing products: Payments, Scheduling, Forms, Business Experience,

Senior Backend Software Engineer India At Weave (NASDAQ: WEAV) , we're on a mission to elevate the patient experience by giving healthcare practices the tools they need to run more efficiently and meaningfully connect with their patients. With 30,000+ customers and growing, Weave's all-in-one platform supports every interaction from scheduling and payments to communication and reviews making it easier for healthcare professionals to focus on what matters most: patient care. As a Senior Backend Engineer , you'll join a high-trust, high-impact team helping to shape the future of healthcare technology. You'll work in a deeply collaborative environment, partnering with teammates across the U.S. and India to design and deliver resilient, scalable backend systems that power critical features in our platform. This isn't just about building APIs, you'll influence architecture, drive outcomes, and improve how 30K+ healthcare practices operate day-to-day. You'll thrive here if you care deeply about customers, lead with curiosity, and live by our core values: Think creatively. Stay hungry. Do the right thing. Care more. The customer is everything. If you're excited about transforming healthcare with purpose-driven work and smart teammates by your side, we'd love to meet you. - This position is 100% remote while located in India - Reports to: Manager of Engineering What You'll Own - Design, build, and maintain scalable backend services and APIs using Go (Golang) microservices. - Drive technical architecture and contribute to long-term system health by anticipating scaling and maintenance needs. - Collaborate cross-functionally with product, design, and frontend teams to

Channel Sales Manager, Partner Programs Weave - Headquarters (Lehi, UT), Lehi, Utah, United States Weave Communications is seeking a Channel Manager to drive and expand our partner ecosystem. In this role, you will develop, manage, and grow relationships with strategic channel partners, helping them maximize revenue opportunities while ensuring alignment with Weave's business objectives. - This position will be hybrid/in office out of our Lehi, UT HQ with some infrequent travel required - This position will reports to: Sr. Director of Channel Partnerships What You Will Own - Develop and execute a channel sales strategy to recruit, enable, and grow strategic partnerships. - Identify, onboard, and nurture relationships with managed service providers (MSPs), technology consultants, TSDs and other key partners. - Drive partner engagement and sales growth through training, enablement programs, and joint go-to-market initiatives. - Act as the primary point of contact for channel partners, ensuring they receive necessary support and resources. - Collaborate with internal teams, including sales, marketing, and customer success, to optimize partner programs and drive revenue. - Track and analyze partner performance metrics to measure success and identify areas for improvement. - Negotiate contracts, incentives, and partner agreements to ensure mutual benefits. - Stay up to date on industry trends and the competitive landscape to position Weave effectively within the market. KPIs - Channel Sourced Bookings - New partner creation What You Will Need to Accomplish the Job - 1+ years of experience in channel management, partner sales, or business development, preferably in SaaS or

Senior Platform Engineer FE (DevX) India At Weave, we're building the operating system for small healthcare practices powering communication, payments, and now AI-driven experiences for thousands of businesses and millions of patients. As a Senior Frontend DevX Engineer, you will be responsible for helping to build the platform used by engineers and product managers. A major part of this role will be owning the internal developer portal built on Backstage. This is a role for engineers who want real ownership who care deeply about craft, performance, and long-term system health and who thrive in environments where the goals are clear but the path forward requires thought, collaboration, and leadership. Our ideal candidate takes initiative without waiting for direction. They care deeply about customer impact as much as clear architecture and enjoy resolving ambiguity and influencing technical decisions. We're excited to bring in talent that wants to elevate engineers around them. If you're excited by meaningful ownership, technical influence, and building products that power real-world businesses you'll thrive at Weave. - This position will be remote - Reports to: Senior Engineering Manager What You Will Own - Lead the end-to-end technical execution of frontend initiatives within the platform engineering team, from shaping requirements and writing technical design proposals through implementation, testing, and production release. - Translate department initiatives and team goals into scalable frontend architecture decisions, balancing speed, quality, and long-term maintainability. - Contribute meaningfully to the evolution of our internal developer portal and other UI applications, improving shared libraries, platform