Customer Success Specialist

Benefits

Parental leave

Not verified

Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

Not verified last checked Jun 13, 2026

Salary

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401(k) match

Listed Source: EMPLR_CONTRIB_INCOME_AMT. source Last checked Jun 13, 2026.

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Market context

U.S. role benchmark (BLS OEWS)

$57,704 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.9% - Slower

Matched to SOC 41-2031 - Sales aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

Not verified

Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Success Specialist Weave - Headquarters (Lehi, UT), Lehi, Utah, United States Customer Success Specialists (CSS) play a critical role in customer retention within the Customer Success organization at Weave. The CSS team focuses on identifying at-risk accounts, understanding the underlying business needs of each practice, and executing retention strategies that reinforce the value of staying with Weave. Through timely engagement and targeted outreach, CSS works to address concerns, align solutions to customer goals, and guide accounts through changes that impact their decision to remain on the platform. CSS helps reduce churn, strengthen customer relationships, and ensure long-term account stability. Success in this role is achieved by customer-obsessed individuals who are highly motivated to provide exceptional, world-class service to our customers, helping them become champions of our product through the expression of Weave's value, mitigating churn and financial risk, all while balancing this with being our customers' advocate. - This position will be hybrid (Monday-Wednesday in office, Thursday-Friday are optional work from home days) - Reports to: Customer Experience Team Lead What You Will Own Creating Customer Champions: - Consult with each customer on products or features not currently being utilized to provide them with more tools for success. - Give suggestions as you see opportunities for customers to use their features more effectively. - Provide value for Weave's products by educating customers on the advantages of the services they are utilizing. Mitigating Risk: - Review case and call history to gain a better grasp of customer situations, while providing

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