Fleet Customer Program Specialist

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

Not verified last checked Jun 13, 2026

Salary

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401(k) match

Listed Source: EMPLR_CONTRIB_INCOME_AMT. source Last checked Jun 13, 2026.

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Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

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About this role

Fleet Customer Program Specialist US OH Home Office The Fleet Customer Program Specialist - Commercial Tire and Service Centers delivers essential operational support for national account service programs by managing reporting routines, maintaining data quality, supporting the field with issue intake, and coordinating training and program readiness activities. This role ensures consistent execution of program processes and provides operational rigor that enables strategy execution, governance, and service excellence across the Commercial Tire and Service Centers (CTSC) network. What You'll Do Program Operations and Cadence Support Coordinate a regular cadence of program routines, including scheduling, agenda development, follow-up actions, and alignment with field and cross-functional teams. Support deployment of operational initiatives (e.g., seasonal readiness, new-location onboarding, process roll outs) by maintaining program trackers, master lists, and readiness documentation. Reporting, Data Integrity, and Performance Support Produce and validate recurring program reports and dashboards that support visibility into service performance at the customer, location, and vehicle level. Conduct targeted compliance reviews and identify trends or inconsistencies that require escalation or corrective action by leadership. Center Support, Issue Intake, and Documentation Management Serve as the primary intake for center inquiries related to program requirements, systems access, billing/chargeback questions, and operational expectations; maintain a structured issues log and coordinate resolution. Maintain and update program guides, standard operation procedures (SOPs), and training documents with appropriate version control, ensuring timely distribution to field teams. Training, Readiness and Administrative Program Support Coordinate logistics for field training and retraining initiatives, including scheduling, communications, materials, and attendance documentation. Support readiness

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