Implementation Specialist, Upsells AI Receptionist

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

Not verified last checked Jun 13, 2026

Salary

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401(k) match

Listed Source: EMPLR_CONTRIB_INCOME_AMT. source Last checked Jun 13, 2026.

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Market context

Median wage (BLS OEWS)

$78,856 national median

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Implementation Specialist, Upsells AI Receptionist Weave - Headquarters (Lehi, UT), Lehi, Utah, United States The Implementation Specialist, Upsells AI Receptionist (AIR) is responsible for guiding existing Weave customers through the implementation, training, and activation of TrueLark, Weave's AI-powered receptionist platform. This role serves as the primary point of contact throughout onboarding, ensuring customers are properly configured, trained, and prepared to successfully adopt AI-driven scheduling, texting, and communication workflows. You will manage a portfolio of customers at various stages of implementation, balancing project management, customer education, technical troubleshooting, and go-live execution. Success in this role is measured by customer adoption, implementation quality, customer satisfaction, and long-term retention. - Hybrid Position: Monday-Wednesday in office, Thursday-Friday remote Schedule: 7:00 AM-4:00 PM or 8:00 AM-5:00 PM Reports To: Manager of Onboarding What You Will Own - Serve as the primary implementation specialist and trusted advisor from kickoff through go-live. - Manage a portfolio of customers in various stages of onboarding. - Lead customer training and activation calls for AI Receptionist and TrueLark products. - Review and validate customer AI setup preferences, scheduling configurations, business information, insurance settings, and workflow requirements. - Train customers on AI Receptionist features including: - AI Voice - AI Texting - Online Booking - Missed Call Text - Unified Inbox - Call Intelligence - Needs Attention workflows - Configure and activate TrueLark within Weave systems. - Conduct test calls and validate customer workflows before go-live. - Troubleshoot implementation issues and partner with Product, Support, Operations, and Engineering teams when necessary.

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