Vori jobs

Onboarding Specialist USA As an Onboarding Specialist, you will be responsible for successfully implementing our IOS POS solution for newly acquired customers. You will coordinate the setup of POS hardware, configure the software, train users, and provide support to ensure a smooth transition. Your role is critical in setting customers up for long-term success with our platform. Key Responsibilities: - Manage the end-to-end onboarding process for new customers, ensuring a seamless transition to our IOS-based POS system. - Configure and deploy POS software, including payment processing, inventory management, and financial reporting modules. - Oversee the setup and integration of hardware components, including IOS touch terminals, receipt printers, barcode scanners, and cash drawers. - Conduct remote and/or on-site training sessions for customers to ensure they are comfortable using the system. - Develop and maintain onboarding resources such as training guides, video tutorials, and FAQs. - Act as the primary point of contact for customers during the onboarding phase, addressing any questions or concerns. - Collaborate with sales, customer support, and development teams to ensure a smooth onboarding experience. - Identify and address potential challenges early in the onboarding process to minimize disruptions. - Track onboarding progress and report key milestones to internal stakeholders. - Provide feedback to product and support teams to improve the onboarding experience. Qualifications & Skills: Required: - 2+ years of experience in customer onboarding, technical support, or software implementation, preferably in the POS or fintech industry. - Familiarity with IOS OS and mobile device management. - Hands-on

Customer Support Representative USA | Remote As a Support Representative, you will be on the front lines helping grocery store customers resolve issues related to our iOS-based POS software and hardware. This role focuses on troubleshooting day-to-day operational issues, guiding customers through workflows, and ensuring minimal disruption to in-store checkout. You will work closely with onboarding, installers, and advanced support teams to deliver a consistent and high-quality customer experience. Key Responsibilities: - Provide phone, chat, and ticket-based support for grocery stores using our iOS POS system - Troubleshoot issues related to iPad POS terminals, payment devices, receipt printers, barcode scanners, scales (if applicable), and cash drawers - Support core POS workflows including checkout, scanning, payments, refunds, drawer balancing, inventory updates, and reporting - Assist customers with basic iOS device settings, connectivity issues, and peripheral pairing - Diagnose and resolve common software issues within the POS app and back-office tools - Clearly document issues, steps taken, and resolutions within the support ticketing system - Escalate complex or unresolved issues to higher-level support or engineering teams with proper context - Collaborate with onboarding and installation teams to support newly live stores - Identify recurring issues and provide feedback to product and support leadership - Maintain a calm, professional demeanor when supporting customers in high-pressure retail environments Qualifications & Skills: - Required: - 1-3 years of experience in technical support, customer support, or retail technology support - Familiarity with iOS devices (iPads, basic iOS settings, Bluetooth/WiFi troubleshooting) - Experience supporting POS systems or

Business Development Representative New York BUSINESS DEVELOPMENT REPRESENTATIVE (BDR) - PACIFIC NORTHWEST Location: Remote / Field-Based (WA / OR / ID / MT) Department: Sales - Grocery & Retail Vertical Reports To: Regional POD Lead ABOUT VORI Vori is transforming the future of the $1T grocery industry through an integrated operating system designed for independent and regional grocers. We're a rapidly growing fintech + vertical AI startup backed by top investors, providing cutting-edge point of sale (POS), payment processing, and inventory management solutions that empower local retailers to thrive in a world dominated by retail giants like Walmart and Amazon. Our mission is simple but bold - reduce food waste, improve food access, and strengthen local communities. By connecting retailers, distributors, and brands through technology, we're helping grocers operate smarter, faster, and more sustainably. THE ROLE We're looking for a Business Development Representative (BDR) to help us grow our footprint across the Pacific Northwest. As a BDR at Vori, you'll be responsible for building pipeline and opening doors for our Territory Account Executives (TAEs). You'll prospect new grocery and specialty market accounts, research ownership groups, and connect with decision-makers to educate them on how Vori's AI-driven platform can simplify operations and increase profitability. This role is ideal for someone hungry to break into technology sales, ready to learn full-cycle selling, and motivated by seeing their outreach turn into real, measurable impact for small businesses. WHAT YOU'LL DO - Generate new opportunities daily: Cold call, email, and use social channels to

Territory Account Executive-New York San Francisco About Vori: Vori is transforming the future of the $1T grocery industry. Vori is a rapidly growing fintech + vertical AI startup that provides an integrated operating system to local and regional grocery stores  POS, payment processing, and inventory management. We help retailers thrive and compete against retail giants like Walmart and Amazon. Our mission is to reduce food waste and food insecurity, nourishing communities across the country. We're looking for a passionate, top-performing Territory Account Executive who's excited to bring an entire industry online for the first time. You will be joining a world class GTM team to help tackle some of the most challenging and impactful problems that are transforming how people buy groceries and feed their families every day. Qualifications: NY Area Expert in either selling technology or services into grocery stores POS, CPG products, security systems, delivery services, merchant processing, etc.) working in grocery stores directly (cashier, buyer, store director, GM, IT director, clerk, etc.) Demonstrated track record of crushing ambitious goals Strong communication and interpersonal skills Bonus: Experience working in hyper-growth startup environment How to apply: If you'd like to be considered, please reach out to us with a summary of your work and why you're excited to join Vori. Email: [email protected]

Product Support Engineer USA | Remote We are looking for a Product Support Engineer to serve as the technical bridge between our customers, support team, and engineering organization. This role focuses on diagnosing complex product issues, improving system reliability, and ensuring our support organization can resolve problems quickly and effectively. Key Responsibilities: - Provide technical support and troubleshooting assistance to clients using our POS solutions. - Diagnose software, hardware, and network issues, working towards timely resolutions. - Act as a liaison between clients and the development team to communicate technical issues and feature requests. - Develop and maintain support documentation, FAQs, and knowledge base articles for customer self-service. - Assist in testing and validation of software updates, ensuring compatibility and performance. - Monitor system performance and provide recommendations for optimizations and enhancements. - Train clients and internal teams on new product features and best practices. - Collaborate with cross-functional teams to improve product usability and overall customer experience. - Stay current with emerging technologies and industry trends to continuously improve support services. Qualifications & Requirements: - 3+ years of experience in technical support, product support, or software engineering, preferably within the POS or retail technology industry. - Strong understanding of POS systems, payment processing, and network configurations. - Proficiency in troubleshooting software and hardware issues, including databases and APIs. - Excellent analytical, problem-solving, and communication skills. - Ability to work independently and collaboratively in a fast-paced environment. - Experience with ticketing systems and remote troubleshooting tools.

Growth Marketing Lead San Francisco ABOUT VORI: Vori is transforming the future of the $1T grocery industry. Vori is a rapidly growing fintech + vertical AI startup that provides an integrated operating system  POS, payment processing, and inventory management. We help local and regional grocery businesses thrive and compete against retail giants like Walmart and Amazon. Our mission is to reduce food waste and food insecurity, nourishing communities across the country. POSITION OVERVIEW: We are seeking an exceptional Growth Lead to help drive Vori's revenue by 10x over the next year. This role will be pivotal in scaling our customer acquisition engine. The ideal candidate will be a world-class expert in B2B SaaS growth marketing, with a proven track record of driving qualified leads and converting them into revenue. KEY RESPONSIBILITIES: - Develop and execute a comprehensive demand generation strategy to achieve aggressive growth targets - Drive a culture of experimentation, learning, and velocity - Own the full-funnel metrics, from top-of-funnel lead generation to sales- qualified opportunities - Optimize the marketing tech stack to enable efficient growth Implement data-driven, multi-channel marketing campaigns - Create compelling content and messaging that resonates with our target audience of independent grocers - Collaborate closely with sales, product, and customer success teams to align growth initiatives with overall business objectives QUALIFICATIONS: - Experience marketing to SMB or enterprise customers in traditional industries (e.g., retail, logistics, supply chain, food, health, construction, trades) - 6+ years of experience in growth/demand gen in B2B SaaS marketing -

Forward Deployed Data Engineer San Francisco | Hybrid | Remote JOB DESCRIPTION At Vori, Forward Deployed Data Engineers bridge the gap between customer systems and our modern grocery platform. You'll work closely with onboarding managers to configure Vori for each retailer's unique needs-reducing out-of-stocks, cutting shrink, and driving efficiency. As one of the Founding Forward Deployed Data Engineers, you won't just be implementing processes-you'll be defining them from the ground up. You'll create the playbooks, data pipelines, and integration systems that allow Vori to scale from our first customers to thousands of stores. This role is hands-on with data. You'll wrangle item files and invoices from POS systems, back-office tools, and ERPs-in formats ranging from CSV and EDI to PDFs and even scanned paper-and connect them seamlessly into Vori. Fluency with SQL and data manipulation is essential. We're looking for motivated, detail-oriented engineers who thrive at the intersection of people, data, and infrastructure. If you love solving messy integration problems, collaborating with customers, and making technology work in the real world, you'll feel right at home at Vori. RESPONSIBILITIES: - Understand the VoriOS system end to end and interdependencies between the system and its integration components - Understanding Customer's needs to define and configure system specifications - Configure and maintain data mappings and reconciliation as an integral part of our operations team - Ability to thrive in a cross-functional environment and work closely with Operations, Product, Engineering teams on how to improve workflows and systems end to end QUALIFICATIONS -

VCI Infrastructure Architect (VOIS) Giza, Egypt

POS Installer USA As a POS Installer, you will be responsible for the physical installation, configuration, and validation of iOS-based POS systems in grocery store environments. This is a hands-on, customer-facing role focused on hardware setup, basic network connectivity, system testing, and ensuring stores are fully operational at go-live. You will work closely with our onboarding, support, and project management teams to deliver consistent, high-quality installations. Key Responsibilities: - Install and configure iOS-based POS hardware in grocery store environments. - Set up and test iOS POS terminals, stands, payment devices, receipt printers, barcode scanners, scales (if applicable), and cash drawers - Mount hardware securely and ensure clean, professional cable management - Verify network connectivity (LAN/WiFi), device communication, and peripheral functionality - Perform end-to-end testing of checkout workflows, including scanning, payments, receipts, and drawer operations - Coordinate with internal onboarding and support teams to confirm readiness for go-live - Train store staff on basic hardware usage and operational best practices - Troubleshoot and resolve basic hardware, connectivity, or configuration issues during installation - Document installation details, issues encountered, and store sign-off upon completion. - Adhere to installation standards, safety guidelines, and customer experience expectations - Travel to customer sites as required, including early mornings, evenings, or weekends as needed Qualifications & Skills: - Required: - 2+ years of experience installing POS systems, - IT equipment, or retail technology - Hands-on experience with iOS devices (iPads, iOS settings, device configuration) - Familiarity with grocery store environments and front-end checkout op

Senior Testing Engineer (Playwright) VOIS Cairo, Egypt

BUSINESS ASSURANCE ANALYTICS SPECIALIST - VOIS Tirane, Albania

PTP Analyst (Italian Language) - VOIS Tirane, Albania

Integration Engineer Bucuresti, Bucuresti, Romania

Commercial Analyst-VOIS Giza, Egypt

Territory Account Executive - PNW (WA/ORE/ID/MT) Seattle Location: Pacific Northwest (Remote / Field-Based) Department: Sales - Grocery & Retail Vertical Reports To: Regional POD Lead ABOUT VORI Vori is transforming the future of the $1T grocery industry through an integrated operating system designed for independent and regional grocers. We're a rapidly growing fintech + vertical AI startup backed by top investors, providing cutting-edge point of sale (POS), payment processing, and inventory management solutions that empower retailers to thrive in a world dominated by retail giants like Walmart and Amazon. Our mission is simple but bold - reduce food waste, improve food access, and strengthen local communities. By connecting retailers, distributors, and brands through technology, we're helping grocers operate smarter, faster, and more sustainably. THE ROLE We're looking for a driven, entrepreneurial Territory Account Executive (TAE) to help us build out new markets and bring an entire industry online for the first time. As a TAE, you'll be the face of Vori in the field - pulling doors, meeting store owners, and running the full sales cycle from prospecting to close. You'll partner directly with independent grocery operators and local market leaders to show them how Vori's AI-driven platform can modernize their operations, improve margins, and future-proof their business. This is an exciting opportunity to join a fast-paced, high-impact sales team where every deal you close directly helps a small business compete and thrive. WHAT YOU'LL DO - Prospect and open new business: Pull doors, make cold calls, and conduct in-person

Talent Sourcer - VOIS Giza, Egypt

Voice Core Engineer Bucuresti, Bucuresti, Romania

AB INITIO DEVELOPER - VOIS Pune, Maharashtra, India

Corporate Development Associate (Stockholm) - Full-Time YOUR MISSION AT VOI As Corporate Development Associate, you will work closely with our Director of Corporate Development & IR and the executive team to support Voi's continued scaling in a more mature operating phase. With Voi now profitable and focused on disciplined growth, smart capital allocation and selective M&A, you will sit at the heart of our most strategic decisions across product, geography and business model expansion. You will also gain meaningful exposure to Investor Relations, working with our public bond, external communications and key capital markets stakeholders. This is an in-person role based at Voi's Stockholm HQ, in a lean, AI-native team where leverage from AI tools and automations is core to how we work. - Contribute to M&A investment cases through market and industry research, target screening, financial modelling and valuation work. - Support end-to-end due diligence workstreams, including timeline and deliverables tracking, documentation and follow-up. - Build financial models and presentation materials for internal decision-making and external stakeholders across M&A, fundraising and strategy topics. - Prepare and administer data-rooms, and support interactions with potential targets and investors. - Support post-deal integration activities to help realise synergies and track impact versus business cases. - Contribute to equity fundraising activities, including materials preparation, investor outreach support, data-room management and IPO readiness workstreams. - Support debt fundraising activities around Voi's public bond and alternative private credit solutions. - Help drive Investor Relations activities, from quarterly reports and presentations to Q&A materials, press releases

FINANCIAL REPORTING ANALYST - VOIS Tirane, Albania

COMMISSION ANALYST - VOIS Tirane, Albania

RISK, COMPLIANCE & CONTROL MONITORING LEAD (Italian Language/1 year contract) - VOIS Tirane, Albania

Billing Activation Analyst-VOIS Giza, Egypt

Full Stack Product Engineer - Agentic AI San Francisco | Hybrid | Remote WHY THIS ROLE / WHY NOW Software development is changing. The traditional model where engineers manually write every feature is being replaced by agentic systems that design, generate, test, and ship software continuously. At Vori, we're not building traditional software. We're building the modern operating system for grocery, and the next phase of that platform is agentic infrastructure. Systems of AI agents that help retailers run their stores and help our own engineering teams ship faster. Our long-term vision is the self-driving store: an operating system where intelligent agents continuously optimize pricing, inventory, merchandising, and operations. To build that future, we also need to transform how software itself is created. That means evolving from a company that ships features to a company that orchestrates agents that ship features. Every engineer at Vori is now an AI Product Engineer: • Designing agent workflows • Building context systems and knowledge layers • Creating feedback loops that improve automatically • Shipping products where AI is a core part of the system You'll work across product, design, and infrastructure to turn ideas into production AI systems that retailers rely on every day. WHAT YOU'LL DO Design and ship agentic product systems, not just software features. Partner with product managers, designers, and customers to identify problems where AI agents can meaningfully improve workflows. Design and implement agent architectures including reasoning, planning, tool use, and feedback loops. Build the infrastructure that powers AI