Onboarding Specialist

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

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Company

Company stage

Growth-stage From the posting source checked Jun 20, 2026

Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Onboarding Specialist USA As an Onboarding Specialist, you will be responsible for successfully implementing our IOS POS solution for newly acquired customers. You will coordinate the setup of POS hardware, configure the software, train users, and provide support to ensure a smooth transition. Your role is critical in setting customers up for long-term success with our platform. Key Responsibilities: - Manage the end-to-end onboarding process for new customers, ensuring a seamless transition to our IOS-based POS system. - Configure and deploy POS software, including payment processing, inventory management, and financial reporting modules. - Oversee the setup and integration of hardware components, including IOS touch terminals, receipt printers, barcode scanners, and cash drawers. - Conduct remote and/or on-site training sessions for customers to ensure they are comfortable using the system. - Develop and maintain onboarding resources such as training guides, video tutorials, and FAQs. - Act as the primary point of contact for customers during the onboarding phase, addressing any questions or concerns. - Collaborate with sales, customer support, and development teams to ensure a smooth onboarding experience. - Identify and address potential challenges early in the onboarding process to minimize disruptions. - Track onboarding progress and report key milestones to internal stakeholders. - Provide feedback to product and support teams to improve the onboarding experience. Qualifications & Skills: Required: - 2+ years of experience in customer onboarding, technical support, or software implementation, preferably in the POS or fintech industry. - Familiarity with IOS OS and mobile device management. - Hands-on

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