Customer Support Representative

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

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Salary

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401(k) match

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Work mode

Remote From the posting source checked Jun 20, 2026

In-office days

0 days From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Growth-stage From the posting source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Support Representative USA | Remote As a Support Representative, you will be on the front lines helping grocery store customers resolve issues related to our iOS-based POS software and hardware. This role focuses on troubleshooting day-to-day operational issues, guiding customers through workflows, and ensuring minimal disruption to in-store checkout. You will work closely with onboarding, installers, and advanced support teams to deliver a consistent and high-quality customer experience. Key Responsibilities: - Provide phone, chat, and ticket-based support for grocery stores using our iOS POS system - Troubleshoot issues related to iPad POS terminals, payment devices, receipt printers, barcode scanners, scales (if applicable), and cash drawers - Support core POS workflows including checkout, scanning, payments, refunds, drawer balancing, inventory updates, and reporting - Assist customers with basic iOS device settings, connectivity issues, and peripheral pairing - Diagnose and resolve common software issues within the POS app and back-office tools - Clearly document issues, steps taken, and resolutions within the support ticketing system - Escalate complex or unresolved issues to higher-level support or engineering teams with proper context - Collaborate with onboarding and installation teams to support newly live stores - Identify recurring issues and provide feedback to product and support leadership - Maintain a calm, professional demeanor when supporting customers in high-pressure retail environments Qualifications & Skills: - Required: - 1-3 years of experience in technical support, customer support, or retail technology support - Familiarity with iOS devices (iPads, basic iOS settings, Bluetooth/WiFi troubleshooting) - Experience supporting POS systems or

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