Product Support Engineer

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Work mode

Remote From the posting source checked Jun 20, 2026

In-office days

0 days From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

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Company

Company stage

Growth-stage From the posting source checked Jun 20, 2026

Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Product Support Engineer USA | Remote We are looking for a Product Support Engineer to serve as the technical bridge between our customers, support team, and engineering organization. This role focuses on diagnosing complex product issues, improving system reliability, and ensuring our support organization can resolve problems quickly and effectively. Key Responsibilities: - Provide technical support and troubleshooting assistance to clients using our POS solutions. - Diagnose software, hardware, and network issues, working towards timely resolutions. - Act as a liaison between clients and the development team to communicate technical issues and feature requests. - Develop and maintain support documentation, FAQs, and knowledge base articles for customer self-service. - Assist in testing and validation of software updates, ensuring compatibility and performance. - Monitor system performance and provide recommendations for optimizations and enhancements. - Train clients and internal teams on new product features and best practices. - Collaborate with cross-functional teams to improve product usability and overall customer experience. - Stay current with emerging technologies and industry trends to continuously improve support services. Qualifications & Requirements: - 3+ years of experience in technical support, product support, or software engineering, preferably within the POS or retail technology industry. - Strong understanding of POS systems, payment processing, and network configurations. - Proficiency in troubleshooting software and hardware issues, including databases and APIs. - Excellent analytical, problem-solving, and communication skills. - Ability to work independently and collaboratively in a fast-paced environment. - Experience with ticketing systems and remote troubleshooting tools.

Read the full description at jobs.ashbyhq.com. FewerJobs shows a preview and links to the original posting.