8X8 INC jobs

Senior Software Engineer Singapore-8x8 Asia 8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact. At 8x8 Inc. [Nasdaq:EGHT] we put communications at the heart of our business and build technology that allows people to connect anytime, anywhere they are in the world, and on any device. 8x8 CPaaS provides a cloud-based infrastructure and platform to integrate real-time communications capabilities including SMS, chat apps, voice, and video calls into applications, websites, and workflows, using APIs. With 8x8 CPaaS, organizations around the world have successfully unified omnichannel customer communications to optimize their customer experience. Are you ready to take on an exciting opportunity as a Senior Software Engineer for a global messaging platform? If you have experience in developing high-performance, reliable, and globally distributed services, we want to hear from you! We are looking for a talented individual to join our Engineering team in Singapore and play a key role in the design, development, and evolution of our core messaging platform. Our ideal candidate is a professional with hands-on experience with high-throughput, scalable, distributed systems in production, who can demonstrate excellent organization, strong problem-solving, and decision-making skills. Responsibilities As a Senior Software Engineer, you will have the opportunity to expand our platform by designing and developing new RESTful APIs and backend microservices. You will also have the chance to optimize and improve the performance of the platform, ensuring the highest quality with unit tests, and participating

Technical Support Engineer Manila-8x8 Asia 8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact. As a Technical Support Engineer you will be the first point of contact for our customers and will answer all incoming requests for help via phone, web chat and emails, details of which you will log on the ticketing system. You will decide on the most effective way to manage each request and will ensure that customers are updated regularly via email or phone until their issue/query is resolved. This is an interesting and varied role in a company that has massive Global growth visions and for some it is a perfect stepping stone into cloud based technologies which are fast replacing the older technologies. Responsibilities Respond to customer queries via phone, email and ticketing system Troubleshoot problems for first time resolution of issues, wherever possible Identify and escalate priority issues to supervisor Maintain the accuracy and completeness of all recorded data Operate changes and requests on the client environment; carry out screen-sharing to help customers get set up and operational Capture, structure, reuse, and improve knowledge articles to promote the use of the 8x8 Knowledge Base and self-service Continuously learn to build and maintain a strong knowledge of 8x8 products, services and processes Qualifications Proven experience in Customer Support or Technical Support role Previous experience with Salesforce Service Cloud or similar CRM systems, Knowledge Base systems, and Customer portals

Associate Engagement Manager Manila-8x8 Asia 8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact. We are looking for a data-driven, relationship-oriented Associate Engagement Manager to join our 8x8 Professional Services Go-To-Market team. In this role, you won't be making cold calls to strangers. Instead, you will be a whitespace specialist , utilizing internal customer profiles, health scores, and usage insights to identify existing clients who would benefit from our Recurring Services portfolio. You are the bridge between a customer "using" our 8x8 platform and a customer "mastering" it through our valued services offers such as Service Advantage, Service Management, Training Subscription, Technical Account Manager (TAM), and continuous optimization offers. The Mission: Move our customers from "Self-Managed" to "8x8 Services Optimized." Core Responsibilities Data-Driven Prospecting: Analyze internal customer dashboards and Salesforce CRM data to identify accounts with low recurring service coverage. Whitespace Identification: Map the existing customer base to find opportunities for upselling 8x8 recurring services offers. Internal Collaboration: Partner with Customer Success Managers (CSMs), Engagement Managers, and Account Executives (AMs) to build "better together" account plans. Insight-Led Outreach: Craft highly personalized outreach based on a customer's specific platform usage, support history, and business goals. Consultative Selling: Conduct discovery sessions to move customers from a "break-fix" mindset to a proactive, managed environment. Feedback Loop: Partner with the Services GTM team to share insights on why customers are (or aren't) adopting recurring offers. The Ideal Candidate

Accountant - Accounts Receivable Singapore-8x8 Asia 8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact. As an industry leader and Software-as-a-Service provider our mission at 8x8, Inc. (NASDAQ: EGHT) is to transform the future of business communications. The 8x8 Open Communications Platform (TM) uniquely brings together Voice, Video, Collaboration, Contact Center, and enterprise - class API solutions, helping business across the globe transform their customer and employee experience, and empowering workforces worldwide to work smarter. For Additional information, visit www.8x8.com, or follow 8x8 on Linkedin, Twitter, and Facebook. About the Job 8x8 is offering an exciting opportunity to work in an international, dynamic environment that allows personal and professional developments and the opportunity to learn and evolve in the Company based on performance and achievements. Objectives of this role Support the company in optimizing our financial transactions and systems by performing reconciliation of payments and customer accounts Communicate discrepancies to management team, identify slow-paying customers, and recommend collection candidates Strengthen and grow relationships with clients by communicating with customers regarding past-due accounts Assist in streamlining and improving the accounts receivable process identifying areas of performance improvement Exercise integrity and confidentiality in financial reporting, and comply with SOX requirement, and local financial standards Accounts Receivable Closely monitor and follow-up with customers on overdue account Tracking and update of collection (multi-currencies) to Accounting System and customers' usage portal Handling VIP customer billing request Liaising with different

Inside Channel Account Manager Manila-8x8 Asia 8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact. The Inside Channel Account Manager plays a vital supporting role to Channel Account Managers (CAMs) in the UK&I Channel team, ensuring a seamless partner experience and operational excellence. This role provides comprehensive administrative and operational support to regional CAMs and partners - managing inquiries, coordinating processes, and maintaining satisfaction through efficient and accurate service. In addition to supporting CAMs, the specialist also manages the long tail of partners reactively, ensuring all partners receive timely guidance and assistance to succeed with 8x8. Key Responsibilities Support regional CAMs across the UK&I by assisting with partner-related operational tasks and day-to-day case management. The Internal Channel Account Manager will be aligned to one of these regions. Provide responsive, accurate assistance to CAMs and partners to ensure operational efficiency and satisfaction. Handle support escalations, order management, billing queries, porting, cancellations, and migrations, ensuring timely, professional resolution. Collaborate with internal teams including Sales, Operations, Billing, Legal, Deal Desk, and Professional Services to resolve partner issues effectively. Provide out-of-office coverage for CAMs during travel or absence to maintain uninterrupted partner support. Deliver reactive support to 8x8's long-tail partners, ensuring all partners receive timely and accurate assistance. Manage partner portal issues such as new user setup, access problems, and login assistance. Assist with pricing requests and deal desk submissions, ensuring accuracy and timely completion. Maintain precise partner

Senior Engineer - IT Support Singapore-8x8 Asia 8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact. About the Role At 8x8, we're not just building great communications technology - we're reimagining how work gets done, and AI is at the center of that. If you're the kind of IT professional who sees AI tools not as a novelty but as a genuine force multiplier - and you naturally reach for automation, smart tooling, and emerging technology to solve problems - this role was written for you. We're looking for an experienced IT Support Engineer based in Singapore to join our Internal IT Operations team. You'll support and enhance 8x8's enterprise infrastructure and services across a dynamic, multi-domain environment - bringing technical depth, a bias for continuous improvement, and genuine enthusiasm for leveraging AI to raise the bar on what IT can deliver. This isn't a role where you wait for tickets to arrive. You'll think independently, take initiative, and use every tool at your disposal - including the latest AI tools - to drive productivity, reduce toil, and deliver outcomes that matter. What You'll Do You will support and enhance 8x8's enterprise infrastructure, systems, and services across multiple technical domains, including: AI-Augmented IT Operations Actively use AI tools (including 8x8's approved platforms: Airia, Google Gemini, Claude) to accelerate your own work - from drafting documentation to triaging incidents and analyzing patterns Identify and implement

Carrier Operations Coordinator Manila-8x8 Asia 8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact. This role will be to focus on support of 8x8 products and carrier services within North America and some international countries. Responsibilities This hybrid role will be based in the Philippines Cultivate relationships with 8x8 telecommunication and network providers. Collaborate and coordinate with internal teams to achieve team goals Provision services and document task processes Manage escalations with external and internal business entities to move progress when challenges arise Manage multiple projects and meet deadlines to ensure success Analyze data to develop best practice and strategies Skills/Qualifications: Relevant experience working within the Telecommunications industry Project Manager experience a plus Highly effective cross-functional team management Knowledge of the basic milestones within the Telecom provisioning process Excellent written and verbal communication skills Ability to lead troubleshooting and escalation efforts Self-motivated with the ability to dive right in, be effective and make a difference. Intermediate Excel experience and some experience with the rest of the Microsoft 365 apps is plus Familiarity with G-Suite, SalesForce, Jira Work Arrangement Shift: US Hours Hybrid: Tue/Wed/Thu onsite (BGC, Taguig Office) #LI-Hybrid #LI-JL1 8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. For 8x8 jobs located in the US: 8x8 participates in the E-Verify program . View the

Senior Manager, Internal Narrative and Executive Communications US-Remote 8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact. Location: Campbell, California (hybrid, 2-3 days per week) preferred. Open to remote candidates in the US. Reports to: Director, Corporate Communications Department: Marketing and Communications 8x8's Senior Manager of Internal Narrative and Executive Communications owns the strategic narrative infrastructure that keeps employees, managers, and executives aligned around one platform story - through transformation, through change, and through the moments that matter most. From company updates to executive messaging to All Hands - they make sure the right story reaches the right people at the right time. This role sits at the intersection of strategy, storytelling, and leadership communication - ensuring the company moves forward with one clear narrative. It requires a strong writer, a sharp narrative strategist, and a self-starter who thrives in a fast-moving environment. This is a new role with company-wide scope. You will own it from the start. What You'll Own Internal Narrative Strategic narrative champion - be the internal champion of 8x8's platform narrative. Translate brand positioning into language that travels - consistently - from the C-team to every team member. Cadence and Education Company narrative cadence - build and maintain the rhythm that connects business momentum to employee understanding. Weekly digest, monthly strategic updates, change narratives that drive clarity before questions start. Strategic framework education - close any gaps between how we

Head of Inbound Marketing US-Remote 8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact. About the Role We're looking for a data-driven, creative, and execution-focused Head of Inbound to own our global inbound demand engine. You'll lead the strategy and execution across paid media, inbound engagement, email marketing, and webinars - driving measurable pipeline impact and accelerating customer acquisition across all regions. This role blends analytical rigor with creative storytelling. You'll partner closely with Product Marketing, Content, Campaigns and Sales to design integrated campaigns that attract, engage, and convert prospects at scale. What You'll Do Lead Global Inbound Strategy: Build and execute the roadmap for paid acquisition, inbound engagement, email nurture, and webinar programs to drive marketing-sourced pipeline. Lead Global Inbound Strategy: Build and execute the roadmap for paid acquisition, inbound engagement, email nurture, and webinar programs to drive marketing-sourced pipeline Own Performance Marketing: Manage global paid media channels (search, social, display, retargeting, and programmatic) with an always-on optimization mindset. Fuel Inbound Engagement: Develop full-funnel engagement programs that turn inbound leads into high-value opportunities. Scale Lifecycle Marketing: Own the email strategy - from acquisition to nurture to reactivation - ensuring every message drives action for New Business and Install Base. Champion Webinars as Demand Drivers: Partner with content and product teams to create high-impact webinar experiences that educate and convert. Data, Insights & Optimization: Track KPIs across channels, analyze conversion paths, and test new

Product Manager US-Remote 8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact. 8x8 is seeking a Product Manager to own two of the most consequential domains in our Finance Technology organization: ERP, Billing & Core Finance Platforms and Revenue & Monetization Platforms. This is not a traditional enterprise IT PM role. You will be the product conscience of systems that directly govern how 8x8 prices, bills, recognizes revenue, and closes its books. You will sit at the intersection of Finance, Engineering, and go-to-market - translating complex monetization requirements into system architecture decisions, driving billing accuracy, and enabling the organization to move faster on pricing changes without sacrificing revenue integrity. You will work closely with the Director of Finance Technology and partner daily with functional leads across ERP, billing, RevRec, and integrations. What You'll Own ERP, Billing & Core Finance Own the product roadmap for 8x8's billing engine (Logisense), order-to-cash workflows, and ERP systems (Netsuite GL/AP/AR) Drive billing accuracy initiatives - reduce invoice defect rate, credit memo volume, and billing reruns through structured product improvements Partner with the Billing/O2C functional specialist and ERP functional analyst to translate Finance requirements into prioritized engineering backlog Define and track KPIs: invoice defect rate, ERP uptime, days-to-close trend, % automated journal entries, cash application automation Revenue & Monetization Platforms Own the product roadmap for pricing architecture, subscription lifecycle logic, and RevRec systems Drive monetization agility - reduce time to

Senior Paid Media Manager US-Remote 8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact. We are looking for a Senior Paid Media Manager to drive effective marketing campaigns and programs that generate leads and opportunities. You will lead the implementation of program and campaign strategies, plans, and tactics that result in the successful impact of corporate sales and marketing shared objectives. Responsibilities Develop and execute demand generation activities across various channels to drive new leads (e.g. ABM, email, digital marketing, content marketing, webinars, joint-marketing activities, etc.) Strategise and drive nurturing campaigns for existing database of leads to increase overall pipeline Own content and editorial calendar to support demand generation efforts Own the marketing prospect database and improve the size and quality of marketable contacts Develop demand generation marketing playbooks and automate systems that can be measured and scaled Collaborate with product marketing, product managers and sales teams to develop and distribute marketing materials to drive awareness and interest Manage marketing automation system and integration with CRM to ensure lead capture, lead actioning and lead flow to sales and attribute campaign success Qualifications 8+ years of relevant experience as a B2B SaaS/CPaaS Demand Generation Marketer preferably in the cloud tech space Proven experience in selling and promoting SaaS/CPaaS products with strong customer-centricity Must love data, analytics, have a strong desire to move things and have a measurable impact The compensation range reflects the Company's good

Associate Channel Account Manager US-Remote 8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact. 8x8 is growing its Channel sales organization and is seeking a highly respected, effective and motivated Associate Channel Manager . The selected candidate will have a track record in building successful channels, driving a channel number, on-boarding, enabling and making Channel Partners productive leading to significant pipeline growth. US Remote OR Ontario remote candidates may be considered. Responsibilities Pipeline creation business planning, campaigns, joint partner events, prospecting with partners Ongoing Partner Support establish and maintain strong relationships with regional partner representatives Identifies partner prospects in region Identifies industry events to utilize for recruiting efforts in region Develop Partner business plans for sales and marketing activities and reviewed quarterly Manages recruitment process of prospects Negotiates partner contracts Develops business plans with partners to ensure appropriate resources for successfully meeting sales goals Coordinates introduction of appropriate 8x8 departments to new partners Coordinates certification process with new partners and insures timely completion Ensures necessary 8x8 resources are available and known to partners in region Monitors progress of new partners for a period no less than 12 months Evaluate partner performance in the region and provide assistance to partners that are under-performing or develop a recruiting plan to address any issues Knowledge of Cloud, Call Centre, CRM, PABX or IVRS related applications Sound presentation skills Capable of representing the company at the most senior

Senior Manager, Channel Sales CPaaS Manila-8x8 Asia 8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact. The Senior Manager, Channel Sales for CPaaS is a full-time role dedicated to training, enabling, and driving aggressive sales growth through our strategic partner network. The manager is responsible for actively training and enabling partners with the necessary product knowledge, resources, and sales techniques. This role involves driving opportunities primarily through telephone calls, in-market meetings, and email, including actively participating in coordinated sales calls with partners and sales teams to drive sales and ensure deal progression. Success in this role is measured by meeting or exceeding the target sales quota and KPI metrics and managers a team of Channel Account Managers. Key Responsibilities Strategic Partner Engagement and Opportunity Management: Proactive Opportunity Development: Responsible for driving sales opportunities through partners by working closely with cross-functional teams, including Sales Engineering, Product Management, and Professional Services, to ensure comprehensive qualification and effective opportunity management from initial lead to final closure. This includes joint account planning and strategy sessions with top-tier partners. Partner Onboarding and Enablement: Initiates telephone and email onboarding and re-boarding campaigns for new and existing partners to introduce and reacquaint sellers with the full spectrum of available Channel Partner as a Service (CPaaS) resources, personnel contacts, operational processes, and incentive programs. This ensures partners are fully equipped to sell and support the company's offerings. Comprehensive Partner Support and Product

Head of Global Employment Law & Litigation US-Remote 8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact. Head of Global Employment Law & Litigation The 8x8 Legal team advises on strategic and operational decisions that impact the company globally. Practical legal and business judgment, competence, ability to collaborate and communicate across functions, workload management, and a client-focused approach are critical to success on our team. Working in a global, fast-paced technology company also demands that we are solutions-oriented and comfortable operating in a rapidly changing environment. As Head of Global Employment Law & Litigation, you will be primarily responsible for global employment matters and litigation/dispute resolution. You will report directly to the Chief Legal Officer. You will work closely with members of the Global 8x8 Legal team and business leaders throughout the company. Your primary partner is People & Workplaces (also known as HR). P&W will define major initiatives and drive routine processes in which you play a pivotal role. You will also routinely collaborate with finance, security, and operations teams. This role is fully remote. Key Focus Areas Global Employment Law The ideal candidate brings strong expertise and experience in global employment law, including recruiting and hiring, internal investigations, disciplinary and performance management, HR advice, support and training, disability and accommodations, and employment litigation. This role requires deep experience in U.S. employment law plus meaningful experience beyond the U.S. (in particular, UK, EU

Customer Success Manager UK-London Office 8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact. The 8x8 Customer Success team grows long-term profitable customer relationships by making strategic, operational and measurable contributions to customers' unique business objectives. As the quarterback and driver of account enablement, adoption, and end-user engagement, the Customer Success Team is directly impacting 8x8 revenue with strong customer retention. As a Customer Success Manager, you will proactively build relationships, identify and mitigate risk and expand product adoption within a specified book of business. The right candidate will be adept at managing multiple priorities without sacrifice to proactive customer delight in a fast-paced, dynamic environment. Please be aware that this role does entail office presence in our London, Whitechapel location 2 days per week, usually mid-week. Responsibilities Maintain monthly recurring revenue for our most valued customers by employing proven strategies which drive product adoption Responsible for on-time contract renewals Quarterback internal and external initiatives through strategic account plans, customer business reviews and cross-functional partnerships with sales, support, professional services, product management and other teams Develop strong multi-threaded customer relationships and serve in the role of trusted advisor to 8x8 customers Analyze health metrics and provide leadership and/or execution of adoption and retention plays thru both internal and external resources Effectively employ multi-channel communication strategies that leverage our most effective customer touch-points including video, e-mail, phone, channel partners, and internal & external champions Contribute

Professional Services Solution Architect UK-London Office 8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact. You will be responsible for working closely with our customers and sales teams to craft unique customized solutions which enhance 8x8 products and services to meet customer's requirements based on a mutually agreeable statement of work (SOW). The ideal candidate will have experience scoping the effort and generating a SOW based on customer requirements to implement a customized solution utilizing a vendor's hosted services, products, API's, and software development tools. Responsibilities: o Collaborate with 8x8 sales managers and reseller partners to scope PS opportunities o Collect project requirements from customers through remote interviews o Create SOWs, including cost estimates, based on the customer requirements o Work with our development resources to implement customized solutions and services based on the SOW utilizing 8x8 products, API's, and 3rd party software development tools as required o Design and prototyping software development projects as required and be responsible for the quality of work produced o Help to manage the customer's deployment of 8x8 services and solutions as specified in SOW o Present 8x8 services and customized solutions to customers, including executives and end-users o Meet or exceed P&L goals for professional services Qualifications: o Knowledge in:  Web application architecture and technologies  Database such as SQL Server, Oracle or MySQL  Unified Communications, VOIP, and Contact Center technologies  Integrations between communications

Senior Customer Success Manager UK-London Office 8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact. The 8x8 Customer Success team grows long-term profitable customer relationships by making strategic, operational and measurable contributions to customers' unique business objectives. As the quarterback and driver of account enablement, adoption, and end-user engagement, the Customer Success Team is directly impacting 8x8 revenue with strong customer retention. As a Senior Customer Success Manager, you will proactively build relationships, identify and mitigate risk and expand product adoption within a specified book of business. The right candidate will be adept at managing multiple priorities without sacrifice to proactive customer delight in a fast-paced, dynamic environment. Please be aware that this role does entail office presence in our London, Whitechapel location 2 days per week, usually mid-week. Responsibilities Maintain monthly recurring revenue for our most valued customers by employing proven strategies which drive product adoption Responsible for on-time contract renewals Quarterback internal and external initiatives through strategic account plans, customer business reviews and cross-functional partnerships with sales, support, professional services, product management and other teams Develop strong multi-threaded customer relationships and serve in the role of trusted advisor to 8x8 customers Analyze health metrics and provide leadership and/or execution of adoption and retention plays thru both internal and external resources Effectively employ multi-channel communication strategies that leverage our most effective customer touch-points including video, e-mail, phone, channel partners, and internal & external

Professional Services Software Engineer 2 Locations 8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact. The Professional Services Integrations and Customizations (PSIC) Software Engineer is part of a global team and is responsible for creating customized solutions that integrate 8x8's award-winning hosted UCaaS, CCaaS, CPaaS, and AI/ML solutions with our customers' applications, such as CRMs, WFM tools, or other 3rd party applications. Your solutions development experience, call center and telecom industry knowledge, understanding of Natural Language Processing (NLP) technologies for chat and voice, and strong customer presence will help 8x8 deliver world-class custom solutions. What will you do? By joining our global professional services engineering team, you will interact directly with our clients to create and implement configurations and integrations between 8x8 and our customers' applications. How will you do it? You will be responsible for creating customized solutions that enhance 8x8 products and services to meet customers' requirements based on a mutually agreeable Statement of Work (SOW). In addition, you will have direct contact with our customers to provide them with feedback and address any questions that might arise during the project lifecycle. Responsibilities Collect project requirements from customers through remote interviews. Implement customized solutions and services based on the SOW utilizing 8x8 products, APIs, and 3rd-party software development tools as required. Design and prototyping software development projects as required and be responsible for the quality of work produced. Manage the customer's deployment

Senior Data Engineer Romania-Cluj Office 8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact. Job Overview We are seeking a highly skilled and motivated Data Engineer to join our growing data engineering team. In this role, you will design, build, and maintain robust data pipelines and architectures that support analytics, machine learning, and operational workloads. You'll work with modern data stack tools including Snowflake , dbt , and Matillion or similar platform , and will play a key role in shaping how data flows and is consumed across the organization. Key Responsibilities Build and Maintain Data Pipelines Design and develop reliable, scalable, and secure ETL/ELT pipelines using Matillion(or similar platform) , Python , and dbt to ingest, transform, and deliver data from various sources into our Snowflake data warehouse. Optimize Data Infrastructure Work on performance tuning of SQL queries, table structures, and warehouse configurations to ensure efficient data processing and storage. Collaborate Cross-functionally Work closely with data analysts, data scientists, product managers, and engineering teams to understand data needs and deliver high-quality datasets. Data Modeling Design and maintain scalable dimensional and normalized data models within Snowflake to support both analytical and operational use cases. Implement and Enforce Data Quality Standards Build data quality checks, logging, monitoring, and alerting systems to ensure trustworthiness of data pipelines and datasets. Documentation and Best Practices Maintain comprehensive documentation of systems, processes, and code. Champion and enforce engineering and

Commercial Account Executive, CCaaS East Coast US-Remote 8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact. Account Executive, Commercial - East Location: Eastern U.S. (East Coast-based preferred) Role Overview The Commercial Account Executive is responsible for driving new logo acquisition and expansion revenue across mid-market and commercial customers in the Eastern U.S. This role focuses on selling 8x8's integrated UCaaS, CCaaS, and CX solutions , helping organizations modernize customer and employee communications. You will own the full sales cycle-from prospecting through close-building strong relationships with business and technical stakeholders while positioning 8x8 as a trusted strategic partner. How You'll Make an Impact Own and consistently achieve (or exceed) an annual sales quota within the Commercial segment. Drive net-new customer acquisition and expansion opportunities across contact center and unified communications buyers. Lead the end-to-end sales process, including discovery, solution alignment, demonstrations, commercial negotiations, and contract close. Position 8x8's CCaaS, UCaaS, and CX portfolio to address customer pain points and business outcomes, with a focus on scalability and measurable ROI. Develop and maintain strong relationships with key decision-makers, including Directors, VPs, and C-level executives. Collaborate cross-functionally with Sales Engineering, Channel Partners, Customer Success, and Marketing to deliver cohesive, customer-centric solutions. Build and execute territory and account plans to grow pipeline, forecast accurately, and expand market share in the East region. What You Bring 5+ years of B2B SaaS sales experience in a hunter or hybrid role

Salesforce Software Development Engineer UK-London Office 8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience-combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8 ® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity. As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth. Learn more on our company website at www.8x8.com follow our pages on LinkedIn , Twitter , Facebook and Instagram . We are seeking a skilled Salesforce Developer with expertise in Vlocity (Salesforce Industries) and Salesforce Core to design, develop, and optimize scalable solutions tailored to business needs. The ideal candidate will have hands-on experience with OmniStudio tools, core Salesforce development capabilities, and deep knowledge of Salesforce architecture and best practices. This role involves collaboration with cross-functional teams to deliver high-quality, industry-specific, and core Salesforce solutions. Key Responsibilities: Solution Development: Design and implement both Salesforce Core and Vlocity (Salesforce Industries) solutions, including custom applications , OmniScripts , DataRaptors , Integration Procedures ,

Database Engineer 2 Locations 8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact. Database Engineer 8x8 is seeking a Database Engineer to join our engineering team responsible for managing and optimizing database infrastructure across on-premises, AWS, and OCI environments. This is a hands-on role requiring deep expertise in relational database systems, replication architectures, performance tuning, and automation. You will partner with development and infrastructure teams to ensure database platforms deliver the highest levels of availability, performance, and data integrity across a globally distributed environment. The ideal candidate is detail-oriented, thrives under pressure, and is passionate about database reliability at scale. Responsibilities Manage and optimize Oracle 11g/19c RAC, MySQL 5.7/8, and PostgreSQL database systems and related infrastructure across on-premises, AWS, and OCI cloud environments. Plan and execute database upgrades - Oracle and MySQL - ensuring minimal downtime across all environments. Perform advanced database troubleshooting, query performance tuning, and issue resolution across Oracle, MySQL, PostgreSQL, HAProxy, and Keepalived. Design, implement, and maintain database replication topologies including master-slave and master-master configurations. Develop and maintain automation for database operations using Linux shell scripting, Python, Terraform, and Ansible. Manage backup and recovery operations using RMAN, mysqldump, pg_dump, and other tools - ensuring RPO/RTO targets are met. Implement and maintain database monitoring, alerting, and dashboards using Grafana, CloudWatch, or equivalent platforms. Collaborate with application development teams on schema design, query optimization, and capacity planning. Participate in on-call rotations as a

Senior Database Engineer 2 Locations 8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact. Senior Database Engineer 8x8 is seeking a Senior Database Engineer to join our engineering team responsible for the architecture, reliability, and performance of our database infrastructure across on-premises, AWS, and OCI environments. This is a senior technical role requiring deep expertise in relational database systems, high-availability architectures, performance engineering, and infrastructure automation at scale. You will serve as a technical leader and subject matter expert for database platforms, driving architectural decisions, mentoring junior engineers, and partnering with development and infrastructure teams to ensure database systems deliver the highest levels of availability, performance, and data integrity across a globally distributed environment. The ideal candidate has a track record of operating mission-critical database infrastructure, is comfortable influencing technical direction, and is passionate about building resilient, self-healing data platforms. Responsibilities Lead the architecture, management, and optimization of Oracle 19c RAC, MySQL 8, and PostgreSQL database systems across on-premises, AWS, and OCI cloud environments. Define and drive database standards, best practices, and operational runbooks across the organization. Own database upgrade and migration strategies for Oracle and MySQL, ensuring minimal downtime and risk mitigation across all environments. Lead advanced database troubleshooting, root cause analysis, and performance engineering across Oracle, MySQL, PostgreSQL, HAProxy, and Keepalived. Architect and maintain database replication topologies including master-slave, master-master, and cross-region configurations for disaster recovery. Design and implement automation for database

Chief Accounting Officer, CAO (Campbell, CA Office) US-California-Campbell Office 8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact. Reports To: Chief Financial Officer Location: Campbell, CA (Hybrid considered NOT fully remote) Organization: ~100+ direct and indirect reports Role Overview The Chief Accounting Officer (CAO) / Principal Accounting Officer (PAO) is a critical leadership position at 8x8, reporting directly to the CFO. This executive will lead all aspects of Controllership, General Accounting, Revenue Recognition, Internal Audit, Payroll, Equity, SOX Compliance, and Tax for a global, publicly traded business communications company. 8x8 is entering a period of significant transformation and accelerating growth. The CAO will be a central partner in navigating this evolution - building scalable financial infrastructure, strengthening global reporting capabilities, and ensuring the accounting organization is positioned to support a larger and more complex business. This role requires a hands-on leader who combines deep technical accounting expertise with operational agility to navigate rapid change and who embraces AI and automation as force multipliers across the Finance organization. Functional Leadership & Scope Lead Controllership, Reporting, Payroll & Equity, SOX Compliance, and Revenue Recognition globally Manage and develop a large team of professionals across multiple geographies, including EMEA and APAC Own all internal and external financial reporting, including SEC filings (10-K, 10-Q, 8-K, proxy), ensuring accuracy and timeliness Direct the company's global accounting policies, practices, and procedures; evaluate new technical accounting developments and recommend appropriate actions