Associate Engagement Manager

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 13, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

Was this benefit information wrong? Tell us.

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Associate Engagement Manager Manila-8x8 Asia 8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact. We are looking for a data-driven, relationship-oriented Associate Engagement Manager to join our 8x8 Professional Services Go-To-Market team. In this role, you won't be making cold calls to strangers. Instead, you will be a whitespace specialist , utilizing internal customer profiles, health scores, and usage insights to identify existing clients who would benefit from our Recurring Services portfolio. You are the bridge between a customer "using" our 8x8 platform and a customer "mastering" it through our valued services offers such as Service Advantage, Service Management, Training Subscription, Technical Account Manager (TAM), and continuous optimization offers. The Mission: Move our customers from "Self-Managed" to "8x8 Services Optimized." Core Responsibilities Data-Driven Prospecting: Analyze internal customer dashboards and Salesforce CRM data to identify accounts with low recurring service coverage. Whitespace Identification: Map the existing customer base to find opportunities for upselling 8x8 recurring services offers. Internal Collaboration: Partner with Customer Success Managers (CSMs), Engagement Managers, and Account Executives (AMs) to build "better together" account plans. Insight-Led Outreach: Craft highly personalized outreach based on a customer's specific platform usage, support history, and business goals. Consultative Selling: Conduct discovery sessions to move customers from a "break-fix" mindset to a proactive, managed environment. Feedback Loop: Partner with the Services GTM team to share insights on why customers are (or aren't) adopting recurring offers. The Ideal Candidate

Read the full description at 8x8inc.wd5.myworkdayjobs.com. FewerJobs shows a preview and links to the original posting.