Coupang jobs

Principal, Brand Management (經銷商開發) Taipei, Taiwan 說明 Coupang 正在重新構想購物體驗，目標是讓每位顧客從打開 Coupang 應用程式起至訂單送達家門的每一刻都驚嘆不已。 我們在台灣的包括「火箭速配」，以實惠的價格為多種精選商品提供隔日到貨服務。「火箭跨境」供應來自韓國、美國等地數百萬種暢銷商品，並提供國際速配服務。 我們正在尋覓人才協助我們帶領 Coupang 台灣拓展業務。這是個難得的機會，一同參與 Coupang 在台灣的成長，打造一個讓我們的顧客自問「沒有 Coupang，我該怎麼過活？」的世界。 職缺名稱 Principal, Brand Management (經銷商開發) 工作內容 - 開發並管理供應商關係，包含文件流程建立、商業計畫擬定及 KPI 架構設計，以推動業績成長 - 負責商品採購策略，主要聚焦於 FMCG快消品 - 進行價格談判與商業條件協商，確保最佳採購條件 - 供應商及商品組合管理，持續優化商品表現 - 建立精準且有效的採購訂單追蹤與管理機制 - 每週彙整並提交採購進度報告，包含已完成結案之發票資訊 - 跨部門合作，確保商品能依訂單準時交付，並即時回報任何延誤或缺貨狀況 我們期待你具備 - 8 年以上與採購、業務開發或價格談判相關的工作經驗 - 熟悉跨部門、跨市場溝通與協作模式 - 能在快速變動的環境中有效排定優先順序，並解決複雜問題 - 具備良好的數據分析能力，以及影響與說服內外部利害關係人的技巧 - 具備英語溝通能力者尤佳 招募流程 申請審核 - 2場視訊面試 - 錄取通知書 招聘流程的確切性質可能會根據具體工作而有所不同，並且可能會因日程安排或其他情況而發生變化。 面試時間表和結果將透過電子郵件地址通知應徵人員。 需要考慮的事項 如果空缺職位已填補，則此職位發布可能會在規定的申請結束日期之前關閉。 如果發現候選人在申請過程中提交了虛假信息，Coupang 有權撤銷聘用邀請。 Coupang 不歧視殘疾申請人或退伍軍人。 我們很自豪能為所有申請人提供平等的機會。 人人均等的機會 Coupang提供均等的機會給所有員工。若沒有全球多元團隊的寶貴意見，我們不可能達成史無前例的成功。

(Shift) Customer Service Manager (TW Counie Operations) Taipei, Taiwan Company Introduction Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang's expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang's growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Role Overview Manage and develop L4 supervisors while driving stable operational execution and continuous frontline improvement. This role requires strong operational coordination, real-time decision making, and the ability to identify improvement opportunities based on daily operational conditions and customer experience trends. L5 leaders are expected to move beyond issue handling and actively improve operational effectiveness across teams. What You Will Do 1. Manage and coach L4 Team Leads / Supervisors 2. Monitor daily operational performance and real-time service metrics 3. Support manager call-backs and high-risk escalations 4. Identify operational gaps and drive immediate improvements 5. Strengthen L4 leadership capability through coaching and feedback 6. Improve operational execution consistency across teams 7. Coordinate with cross-functional stakeholders to resolve basic operational issues 8. Monitor customer trends, operational pain points, and

Complaint Experince Management Sr.Specialist (TW Complaint Experience Management) Taipei, Taiwan Company Introduction Coupang 正在重新構想購物體驗，目標是讓每位顧客從打開 Coupang App 的那一刻起，到訂單送達家門為止的每個環節都感到驚喜。 我們在台灣提供的服務包括「火箭速配」，以實惠的價格為多種精選商品提供隔日到貨服務；以及「火箭跨境」，為來自韓國、美國等地的數百萬暢銷商品提供國際速配服務。 我們正在尋覓優秀人才，攜手推動 Coupang 在台灣的業務拓展。這是一個難得的機會，能親身參與 Coupang 的高速成長，打造一個讓顧客忍不住讚嘆：「沒有 Coupang，我該怎麼生活？」的世界。 Role Overview （職務概覽） 身為資深顧客申訴體驗管理（CEM）專員，您將主導並推動 Coupang 台灣的申訴與升級體驗策略。此職位將負責處理高複雜度顧客申訴、消費者保護案件與重大事件應對，並透過跨部門合作找出系統性問題，優化顧客體驗指標，持續強化顧客對 Coupang 品牌的信任。 What You Will Do （工作內容） - 規劃並執行全公司層級的申訴與顧客體驗策略，提升顧客滿意度、忠誠度與品牌信任 - 分析與追蹤顧客體驗指標（如 NPS、CSAT、DSAT），洞察趨勢、風險與改善機會 - 代表公司出席消費者保護相關會議，回應並處理對外顧客爭議與申訴案件 - 作為跨部門 incident 應對機制的核心成員，確保問題即時處理並降低對顧客的影響 - 彙整顧客回饋與行為數據，提出具體且可執行的改善方案 - 與客服、產品、法務、合規等團隊密切合作，深化以顧客為中心的工作模式 - 建立並維護 CX 儀表板與週／月報，定期向管理階層提供決策洞察與預警資訊 Basic Qualifications （基本條件） - 商業、行銷或相關領域之學士學位 - 五年以上顧客體驗管理、顧客服務或顧客成功相關經驗 - 熟悉顧客旅程設計、痛點分析及 CX 指標工具（如 NPS、CSAT、DSAT） - 具備獨立數據分析與問題解決能力，能提出具體改善建議 - 具備良好的溝通能力與跨部門協作能力 Preferred Qualifications （加分條件） - 相關領域之碩士學位 - 具備高複雜度申訴、升級案件或消費者保護案件處理經驗 - 具備電商、物流或快速成長型組織的工作經驗 - 中文流利，具備英文書寫與溝通能力者佳 招募流程（ Recruitment Process ） 履歷審查 - 電話面試 - 現場面試（或線上面對面面試）- 錄取通知 實際招募流程可能依各職缺性質而有所不同，亦可能因時程安排或其他因素進行調整。 面試時程與結果將透過應徵者於申請階段所提供的電子郵件信箱通知。 注意事項（ Details to Consider ） 若所有職缺於截止日前皆已招募完成，本職缺公告可能提前關閉。 若應徵者於申請或招募過程中提供不實資訊，Coupang 有權撤回錄取通知。 依法享有就業保護資格者（如退伍軍人、身心障礙者等），將依相關法令獲得優先考量。 Company Introduction Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang's expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang's growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Role Overview As a Senior Complaint Experience Management (CEM) Specialist, you will own and drive Coupang Taiwan's complaint and escalation experience strategy. You will take a leading role in managing complex customer complaints,

Staff, Data Scientist (Ads Analytics) Mountain View, USA We exist to wow our customers. We know we're doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we're collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce. We are proud to have the best of both worlds - a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what's possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. Role Overview The Coupang Ads is the advertising platform team within Coupang. We are a globally distributed team focused on delivering advertising solutions for those that sell products on our platform. This includes display, search,

Director, Customer Service (TW Planning and Development) Taipei, Taiwan Company Introduction Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang's expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang's growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Role Overview Coupang's Customer Service aims to deliver the world's best customer services and is committed to identifying and resolving issues that negatively impact the customer experience across the organization. As the Director, Customer Service (Planning and Development) , you will be responsible for building, scaling, and optimizing the educational and quality frameworks that empower our frontline teams. This role focuses on designing high-impact training programs, establishing robust quality assurance (QA) standards, and leveraging performance insights to ensure our customer support agents consistently deliver a "WOW" experience for our customers in Taiwan. Key Responsibilities - Training & L&D Strategy: Lead the end-to-end strategy for customer service training, including onboarding, continuous learning, leadership development, and product/tool rollout training for both internal teams and BPO partners. - Quality Assurance Framework:

（Senior)Principal Business Strategy & Ops Shanghai, China; Shenzhen, China ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Company Introduction We exist to wow our customers. We know we're doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce. We are proud to have the best of both worlds - a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what's possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. Job Overview： JIKGU is Coupang's cross-border shopping service, enabling customers in Korea and Taiwan to access a broad selection of high-quality products from the US, China, Japan, EU with fast and reliable delivery. As we continue to scale JIKGU,

Assistant Manager, Recruiting (Taoyuan) Taoyuan, Taiwan 公司介紹 Coupang 重新定義購物體驗，致力於讓每位顧客從打開 Coupang App 的那一刻起，到商品送達門前的整個過程，都感受到驚喜。 我們在台灣提供的服務包括「火箭配送（Rocket Delivery）」，可提供多樣商品的隔日送達且價格實惠；以及「火箭海外（Rocket Overseas）」，提供來自韓國、美國等地數百萬熱門商品的免費國際配送服務。 我們正在尋找優秀人才，加入並協助推動 Coupang 在台灣的持續擴張。這是一個難得的機會，讓您能參與 Coupang 在台灣的成長，打造一個讓顧客驚嘆「沒有 Coupang 我該怎麼生活？」的世界。 職務概述 您將負責帶領並優化所屬物流中心（FC）的端到端招募流程。此職位重點在於透過招募流程優化、人力規劃、供應商管理、數據分析及招募策略執行來提升招募績效。您將與營運團隊、用人主管及跨部門利害關係人密切合作，在確保人力目標達成的同時，持續提升招募效率與整體招募品質。 此外，您也將帶領所屬FC的招募團隊，監督招募進度，並主動洞察市場趨勢與營運挑戰，以制定有效的人才招募解決方案。 工作地點: 桃園市大園區 工作內容 - 管理並帶領一個FC的招募團隊 - 優化並標準化招募流程，以提升整體招募效率與品質 - 監控所屬FC的招募進度，確保人力目標如期達成 - 規劃並執行短期與長期的人力招募策略 - 分析招募數據與轉換率，持續提升招募成效 - 與營運單位、用人主管及跨部門團隊合作，了解用人需求與市場狀況 - 管理招募專案與時程，確保招募品質與營運效率 - 管理外部招募供應商，包含績效追蹤與關係維護 - 持續關注市場招募趨勢與競業動態，並提出優化建議 基本條件 - 大學（含）以上學歷 - 至少4年以上人資相關經驗（不限招募經驗） - 能夠在快速變動的工作環境中持續成長與適應 加分條件 - 具備招募、專案管理或跨部門合作經驗 - 具備良好的數據分析能力，能透過數據找出問題並提出改善方案 - 優秀的溝通、協調與問題解決能力 - 有團隊管理經驗者佳 招募流程與其他資訊 招募流程 履歷審查 → 電話面試 → 現場面試（或線上） → 錄取通知 實際流程可能因職位或時程調整而有所變動。 面試安排與結果將透過應徵時填寫的電子郵件通知。 注意事項（ Details to Consider ） - 若職缺已招滿，該職缺可能提前關閉 - 若發現應徵者提供不實資訊，公司有權撤回錄取通知 - 符合就業保障身份者（如退伍軍人、身心障礙者等），將依相關法規優先考量 隱私權聲明（ Privacy Notice ） 您的個人資料將依 Coupang 隱私政策進行蒐集與管理： https://www.coupang.jobs/privacy-policy/ Company Introduction Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang's expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang's growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Role Overview You will be responsible for leading and optimizing the end-to-end recruitment function for the assigned FC. This role focuses on driving hiring performance through recruitment process improvement, workforce planning, Vendor management, data analysis, and recruitment strategy execution. You will work closely with Operations,

Assistant Manager, Recruiting (Ruifang) Taiwan 公司介紹 Coupang 重新定義購物體驗，致力於讓每位顧客從打開 Coupang App 的那一刻起，到商品送達門前的整個過程，都感受到驚喜。 我們在台灣提供的服務包括「火箭配送（Rocket Delivery）」，可提供多樣商品的隔日送達且價格實惠；以及「火箭海外（Rocket Overseas）」，提供來自韓國、美國等地數百萬熱門商品的免費國際配送服務。 我們正在尋找優秀人才，加入並協助推動 Coupang 在台灣的持續擴張。這是一個難得的機會，讓您能參與 Coupang 在台灣的成長，打造一個讓顧客驚嘆「沒有 Coupang 我該怎麼生活？」的世界。 職務概述 您將負責帶領並優化所屬物流中心（FC）的端到端招募流程。此職位重點在於透過招募流程優化、人力規劃、供應商管理、數據分析及招募策略執行來提升招募績效。您將與營運團隊、用人主管及跨部門利害關係人密切合作，在確保人力目標達成的同時，持續提升招募效率與整體招募品質。 此外，您也將帶領所屬FC的招募團隊，監督招募進度，並主動洞察市場趨勢與營運挑戰，以制定有效的人才招募解決方案。 工作地點: 瑞芳 工作內容（What You Will Do ） - 管理並帶領一個FC的招募團隊 - 優化並標準化招募流程，以提升整體招募效率與品質 - 監控所屬FC的招募進度，確保人力目標如期達成 - 規劃並執行短期與長期的人力招募策略 - 分析招募數據與轉換率，持續提升招募成效 - 與營運單位、用人主管及跨部門團隊合作，了解用人需求與市場狀況 - 管理招募專案與時程，確保招募品質與營運效率 - 管理外部招募供應商，包含績效追蹤與關係維護 - 持續關注市場招募趨勢與競業動態，並提出優化建議 基本條件（Basic Qualifications ） - 大學（含）以上學歷 - 至少4年以上人資相關經驗（不限招募經驗） - 能夠在快速變動的工作環境中持續成長與適應 加分條件（Preferred Qualifications ） - 具備招募、專案管理或跨部門合作經驗 - 具備良好的數據分析能力，能透過數據找出問題並提出改善方案 - 優秀的溝通、協調與問題解決能力 - 有團隊管理經驗者佳 招募流程與其他資訊 招募流程 履歷審查 → 電話面試 → 現場面試（或線上） → 錄取通知 實際流程可能因職位或時程調整而有所變動。 面試安排與結果將透過應徵時填寫的電子郵件通知。 注意事項（ Details to Consider ） - 若職缺已招滿，該職缺可能提前關閉 - 若發現應徵者提供不實資訊，公司有權撤回錄取通知 - 符合就業保障身份者（如退伍軍人、身心障礙者等），將依相關法規優先考量 隱私權聲明（ Privacy Notice ） 您的個人資料將依 Coupang 隱私政策進行蒐集與管理： https://www.coupang.jobs/privacy-policy/ Company Introduction Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang's expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang's growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Role Overview You will be responsible for leading and optimizing the end-to-end recruitment function for the assigned FC. This role focuses on driving hiring performance through recruitment process improvement, workforce planning, Vendor management, data analysis, and recruitment strategy

Manger RNS Taipei, Taiwan Company Introduction Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang's expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang's growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Role Overview The General Affairs Manager ensures smooth operations at HQ and fulfillment sites by managing facilities, procurement, infrastructure, and employee welfare. What You Will Do - Facility Management: Oversee office spaces, facilities, equipment, inventory control, and procurement. - Employee Welfare: Optimize welfare programs, including benefits, allowances, meals, and shuttle services. - Operational Efficiency: Enhance working environments and manage administrative duties. - General Administration: Support events, manage communications, documents, budgets, and administrative costs. - Safety and Compliance: Ensure safety checks and compliance with laws and regulations. - Communication: Facilitate communication between HQ and fulfillment centers, ensuring clear policy dissemination and issue resolution. Basic Qualifications - Facility Management: Oversee office spaces, facilities, equipment, inventory control, and procurement. - Project Management: Responsible for planning, executing, and monitoring general affairs projects. - Employee Welfare: Optimize welfare

Sr. Staff Back-end Engineer (Coupang Pay) Seoul, South Korea Coupang Pay, a fintech subsidiary of Coupang Corp, provides payment gateway services for our growing and diverse business and customers. We focus on providing innovative payment and financial service solutions to all people and businesses that use Coupang's platforms, ranging from the customers who make a purchase on coupang.com and use Coupang Eats service, the merchants who sell on Coupang's open market platform, and the restaurants that use Coupang Eats delivery service. Coupang Pay strives to innovate all of our customers' payment-related experiences with the team members who have the most diverse fintech experiences and have a good understanding of Coupang's business. Key Responsibilities We are seeking a Sr. Staff Back-end Engineer who is both a visionary technical leader and a hands-on builder. This role combines architectural ownership, full-stack development, and distributed systems expertise to deliver payment systems with industry-leading scale, resiliency, and speed. Hands-on Architecture & Development - Architect, design, and implement complex, distributed, cloud-native systems spanning frontend, backend, APIs, data pipelines, and infrastructure. - Write and review production-grade code; optimize critical paths for performance, reliability, and correctness. - Lead by example in code quality, observability, CI/CD, and security. Operate at Scale & Speed - Deliver mission-critical features to millions of users with rapid iteration while maintaining high availability and data integrity. - Optimize systems for concurrency, throughput, and cost efficiency under heavy global loads. - Participate in on-call rotation and drive continuous improvements in reliability and incident prevention. Full-Stack

[Coupang] Principal Legal Counsel (AI & Product Legal) Seoul, South Korea Company Introduction We exist to wow our customers. We know we're doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we're collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce. We are proud to have the best of both worlds - a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been at since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what's possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. Role Overview Coupang's legal team plays a critical role in driving our phenomenal growth by managing legal risks and enabling innovation. As an AI & Product Counsel, you will

Senior Customer Service Specialist (三線客服) Taipei, Taiwan 我們在台灣的包括「火箭速配」，以實惠的價格為多種精選商品提供隔日到貨服務。「火箭跨境」供應來自韓國、美國等地數百萬種暢銷商品，並提供國際速配服務。 我們正在尋覓人才協助我們帶領 Coupang 台灣拓展業務。這是個難得的機會，一同參與 Coupang 在台灣的成長，打造一個讓我們的顧客自問「沒有 Coupang，我該怎麼過活？」的世界。 職位: Senior Customer Service Specialist 資深客服專員(三線客服) 職務概覽: - 依據一線客服提交的嚴重投訴進行主管回電 - 跨部門溝通並優化流程 - 透過協助用戶處理問題，發掘系統或SOP之不足，與相關部門進行溝通，優化系統、功能及內部流程 - Feedback及優化一線人員服務品質 - 確認一線專員之作業內容，適時進行Feedback，以提升一線業務效率及服務品質 招募條件： 1.中文聽說讀寫流利，具母語程度。 2.具基本英文能力，能處理跨部門溝通需求。 3.具高壓環境下獨立及快速處理問題能力。 4.調適能及應變能力佳，邏輯清楚，擅長處理高敏感度或高情緒案件。 5.擅長溝通與紀錄整理，能將口頭溝通轉化為文字資料。 6.具備團隊責任感 加分條件： 1.處理高敏感客訴經驗 2.具備客服主管回電經驗 3.電商平台運作經驗 招募流程 申請資格審核 - 電話面試 - 視訊面試 - 錄取通知 招聘流程的確切性質可能會根據具體工作而有所不同，並且可能會因日程安排或其他情況而發生變化。 面試時間表和結果將透過電子郵件地址通知應徵人員。 需要考慮的事項 如果空缺職位已填補，則此職位發布可能會在規定的申請結束日期之前關閉。 如果發現候選人在申請過程中提交了虛假信息，Coupang 有權撤銷聘用邀請。 Coupang 不歧視殘疾申請人或退伍軍人。 我們很自豪能為所有申請人提供平等的機會。

[輪班] 一線客服專員 CS Agent Taipei, Taiwan 我們在台灣的包括「火箭速配」，以實惠的價格為多種精選商品提供隔日到貨服務。「火箭跨境」供應來自韓國、美國等地數百萬種暢銷商品，並提供國際速配服務。 我們正在尋覓人才協助我們帶領 Coupang 台灣拓展業務。這是個難得的機會，一同參與 Coupang 在台灣的成長，打造一個讓我們的顧客自問「沒有 Coupang，我該怎麼過活？」的世界。 我們正在尋找樂於服務、能夠快速學習的你加入客服團隊！ 這份工作不以經驗為唯一標準，更看重你的心態與學習能力。 工作內容： • 透過電話、線上文字或email等管道與消費者互動 • 理解客戶問題並提供清楚、有效的解決方案 • 作為品牌與消費者溝通的第一線，協助建立正面體驗 我們提供： • 完整教育訓練，無需相關背景也能快速上手 • 系統化的客服職涯發展路徑 • 根據表現與職涯興趣，將有機會跨足進階處理、客訴溝通、教育訓練、品質稽核、流程改善、團隊管理等多元角色 我們正在尋找這樣的你： • 學習力強：能快速理解新資訊並應用在工作中 • 主動解決問題：不只是回應客戶，更能協助找出根本原因與改善方式 • 服務導向：對人有耐心、同理心，喜歡幫助他人 • 具服務業或客服經驗者尤佳，但非必要條件 【輪班與上班時間】 • 需配合輪班制度 • 日班：視營運需求於07:00-23:00排班 • 大夜班(固定)：22:00-07:00 【上班地點】 台北市松山區民生東路三段156號(暫定) 招募流程： • 申請資格審核 - 面試 - 錄取通知 • 招聘流程的確切性質可能會根據具體工作而有所不同，並且可能會因日程安排或其他情況而發生變化。 • 面試時間表和結果將透過電子郵件地址通知應徵人員。 需要考慮的事項： • 如果空缺職位已填補，則此職位發布可能會在規定的申請結束日期之前關閉。 • 如果發現候選人在申請過程中提交了虛假信息，Coupang 有權撤銷聘用邀請。 人人均等的機會 Coupang提供均等的機會給所有員工。若沒有全球多元團隊的寶貴意見，我們不可能達成史無前例的成功。Coupang 不歧視殘疾申請人或退伍軍人。 我們很自豪能為所有申請人提供平等的機會。

Senior Contents Strategist Taipei, Taiwan Company Introduction Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang's expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang's growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” What You Will Do - Utilize one's own understanding in local culture and business nature to localize and manage contents needed for product/marketing/development/educational guides - Proofread and manage (traditional) Chinese within the service in a consistent and professional way (proper nouns and technical terms used within the company) - Manage and communicate with the partnering translation firm - manage contract and work schedule, proofread translated output, and provide a term and style guide - Update the translation memory and terminology database and work on documentation - Reflect stakeholder and local requirements to the translation output - Communicate with relevant teams to respond to local issues and align on the solution - Monitor the local service trend and support UX and business Basic Qualifications - Bachelor's degree on Advertisement, Public Relations, Journalism, Media,

Senior Recruiter – Recruiting Planning & Projects Taoyuan, Taiwan 公司介紹 Coupang 重新定義購物體驗，致力於讓每位顧客從打開 Coupang App 的那一刻起，到商品送達門前的整個過程，都感受到驚喜。 我們在台灣提供的服務包括「火箭配送（Rocket Delivery）」，可提供多樣商品的隔日送達且價格實惠；以及「火箭海外（Rocket Overseas）」，提供來自韓國、美國等地數百萬熱門商品的免費國際配送服務。 我們正在尋找優秀人才，加入並協助推動 Coupang 在台灣的持續擴張。這是一個難得的機會，讓您能參與 Coupang 在台灣的成長，打造一個讓顧客驚嘆「沒有 Coupang 我該怎麼生活？」的世界。 職務概述 Coupang 的招募與規劃團隊透過尋找並聘用頂尖人才，在公司高速成長中扮演關鍵角色。 身為招募規劃與專案資深專員，您將負責管理高影響力的策略專案組合，並作為組織的策略夥伴。您將負責執行 L3 層級招募，同時進行深入的多維度數據分析以優化招募引擎。此外，您也將負責L1 層級招募渠道規劃，確保穩定且高品質的人才供應鏈，同時傳遞 Coupang 的領導理念。 主要職責（ What You Will Do ） - 管理並執行 L3 招募： 主導 L3 專業職位的端到端招募流程，確保人才品質符合公司成長與文化需求。 - 進行多維度人才分析： 深入分析 L3 候選人，包括招募渠道、任職年資、產業背景、薪資結構及性別多元性，提供數據導向的招募建議。 - 優化招募 Lead Time： 監控並分析完整招募流程，找出瓶頸並提升效率，在不影響品質下縮短招募時間。 - 分析離職率與留任品質： 追蹤早期流動率與到職後績效（特別是 L1 與 L3），找出根本原因並回饋至招募策略。 - L1 招募渠道策略規劃： 分析大量招募渠道的成效與成本，確保具備可擴展性並滿足旺季需求。 - 設計並主導招募專案： 規劃策略專案範疇、時程與資源（如標準作業流程 SOP 建立與跨部門招募活動）。 - 管理層報告： 定期提供數據導向報告（如 Lead Time、離職率），預測風險並提出改善建議。 基本條件（ Basic Qualifications ） - 大學學歷，具備 7 年以上招募營運、人才招募或專案管理相關經驗 - 進階數據分析能力： 能分析複雜數據（如招募 Lead Time、留任／離職率）並驅動決策 - 熟悉人才市場分析（Market Mapping），包含產業、年資及薪資結構等面向 - 具備創意思考與跨團隊合作解決問題能力 - 具備目標導向與高度自我驅動能力，能達成具挑戰性目標 加分條件（ Preferred Qualifications ） - 數據視覺化能力： 熟悉 Tableau、SQL 或進階 Excel，能分析 Lead Time 趨勢與離職率關聯 - 對財務、法務、人資、物流、電商或科技等商業運作有基本理解 - 具備 多元共融（D&I）分析與性別平衡招募經驗 - 曾於高速成長新創或大型物流／零售環境工作或招募 招募流程與其他資訊 招募流程 履歷審查 → 電話面試 → 現場面試（或線上） → 錄取通知 實際流程可能因職位或時程調整而有所變動。 面試安排與結果將透過應徵時填寫的電子郵件通知。 注意事項（ Details to Consider ） - 若職缺已招滿，該職缺可能提前關閉 - 若發現應徵者提供不實資訊，公司有權撤回錄取通知 - 符合就業保障身份者（如退伍軍人、身心障礙者等），將依相關法規優先考量 隱私權聲明（ Privacy Notice ） 您的個人資料將依 Coupang 隱私政策進行蒐集與管理： https://www.coupang.jobs/privacy-policy/ Company Introduction Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang's expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang's growth in Taiwan and create a world where

Manager, In-Stock & Inventory Strategy Taipei, Taiwan Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang's expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang's growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Position : Manager, In-Stock & Inventory Strategy Role Overview The In-Stock Manager owns the end-to-end inventory lifecycle. You are responsible for maximizing "Product Availability" while minimizing "Days of Inventory" (DOI). You will use advanced data modeling to forecast demand, trigger factory re-orders, and manage the healthy flow of goods from local Taiwan factories into our fulfillment centers. You thrive on numbers, automated alerts, and hitting the perfect balance between sales velocity and capital efficiency. Key Responsibilities (Data & Inventory Focus) - Demand Forecasting: Build and maintain high-accuracy forecast models using historical sales data, promotional calendars, and seasonality (e.g., Ghost Festival, Lunar New Year, 11.11). - Automated Re-ordering: Partner with the Direct Sourcing team to set up "Trigger Points" for factory production. Manage the "Purchase-to-Pay" cycle to ensure stock arrives just before it's

Senior HRM Manager Taoyuan, Taiwan Company Introduction: Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang's expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang's growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Role Overview Coupang's HRM Senior Managers play a critical role in driving organizational excellence by overseeing HQ operations and ensuring global consistency in our HR systems. As a Senior Manager, you will manage core HR processes-including Payroll, C&B, and Workday-while acting as a strategic bridge between leadership and execution. You will also function as a high-level problem solver, optimizing HR programs and providing data-driven insights to ensure operational efficiency and compliance across all business locations. What You Will Do - Oversee the HQ HRM team's operations and manage the strategic coordination of tasks across all departments to ensure continuous improvement - Execute company-wide HR strategies by collaborating with Strategy and Planning teams to implement consistent systems and programs - Maintain consistency in HR processes across all business locations, supervising operations to ensure

[遠端] Customer Service Specialist(一線客服資深專員) CXE Taipei, Taiwan 我們在台灣的包括「火箭速配」，以實惠的價格為多種精選商品提供隔日到貨服務。「火箭跨境」供應來自韓國、美國等地數百萬種暢銷商品，並提供國際速配服務。 我們正在尋覓人才協助我們帶領 Coupang 台灣拓展業務。這是個難得的機會，一同參與 Coupang 在台灣的成長，打造一個讓我們的顧客自問「沒有 Coupang，我該怎麼過活？」的世界。 職位: Customer Service Specialist (一線客服資深專員) 主要職責 1. 客戶諮詢與申訴處理 透過多元聯絡管道（如電話、線上客服等）進行客戶諮詢，並對客戶申訴提供第一線回應與處理。 2. 問題協調與改善服務品質 將客戶回饋與申訴內容回報並分享給相關內部團隊，協助問題解決，並持續優化 Coupang 前線客服（CS）的服務品質。 3. 關鍵與高敏感案件處理 能夠處理需要高度關注與額外關懷的重大或關鍵客訴案件，確保客戶獲得妥善與周到的服務。 4. 即時協助一線同仁處理突發事件，並提供專業建議 招募條件： 1.中文聽說讀寫流利具母語程度，具基本英文讀寫能力 3.具高壓環境下獨立及快速處理問題能力 4.調適能及應變能力佳，邏輯清楚，擅長處理高敏感度或高情緒案件 5.擅長溝通與紀錄整理，能將口頭溝通轉化為文字資料 6.具備團隊責任感 加分條件： 1.處理高敏感客訴經驗 2.具備客服主管回電經驗 3.電商平台運作經驗 其他補充： 1. 需配合輪班制度（週一至週日/早班 7-16;晚班 14-23;夜班 22-7） 2. 須依排班於不同時段帶班並支援第一線作業 3. 具備穩定網路與安靜工作環境者，可配合公司規劃居家辦公 招募流程 申請資格審核 - 電話面試 - 視訊面試 - 錄取通知 招聘流程的確切性質可能會根據具體工作而有所不同，並且可能會因日程安排或其他情況而發生變化 面試時間表和結果將透過電子郵件地址通知應徵人員 需要考慮的事項 如果空缺職位已填補，則此職位發布可能會在規定的申請結束日期之前關閉。 如果發現候選人在申請過程中提交了虛假信息，Coupang 有權撤銷聘用邀請。 Coupang 不歧視殘疾申請人或退伍軍人。 我們很自豪能為所有申請人提供平等的機會。

Global Security Specialist Taipei, Taiwan Company Introduction: Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang's expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang's growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Role Overview: Coupang is seeking a dedicated and detail-oriented Security Specialist to support physical security operations for our Taiwan corporate sites. This role is critical to ensuring the workplace security and safety of Coupang personnel and assets. The successful candidate will provide physical security expertise for a variety of duties across Coupang's Global Corporate Security operations in Taiwan. The candidate is responsible for Security Operations Office (SOO) functions, including conducting physical security assessments, badging operations, monitoring core areas, emergency management, security vendor oversight, investigations, and daily inspections. This includes managing electronic security environments such as Enterprise Security Systems (ESS) and other access control platforms. This position reports directly to the Head of Global Corporate Security-Taiwan and requires daily interaction with various internal and external stakeholders. What You Will Do: - Ensure all

Assistant Manager, Pricing Operation Management(產品定價專案經理) Taipei, Taiwan Company Introduction Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang's expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang's growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” What You Will Do - Lead a team of 5-7 members, overseeing performance tracking, allocating manpower based on project needs, and adjusting workflows to ensure efficiency and meet evolving requirements. - Track and report on key performance metrics for pricing projects, identifying trends and implementing data-driven strategies to enhance performance. - Evaluate process inefficiencies, providing actionable recommendations to optimize workflows and improve overall project outcomes. - Perform quality assessments on temporary staff output, delivering targeted training and coaching to address performance gaps and improve accuracy. Basic Qualifications - Proven experience in operational analysis or a similar role - Strong analytical skills with proficiency in tools such as SQL, Python, and data visualization software like Tableau - Strong attention to detail, with a patient, proactive mindset and independent problem-solving abilities -

[RGCB] Principal, Account Management Shenzhen, China ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ (Please remove the guide section when posting the job) - [MUST refer to the latest Job Post Template ] [ CHINA/HK ] Standard Job Post Template ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Company Introduction We exist to wow our customers. We know we're doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce. We are proud to have the best of both worlds - a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what's possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. Role Overview (Drafter: MUST refer to the latest 'Standard Job Post Template' for samples/guides) What

Principal, Back-End Engineer Bengaluru Principal Engineer/Chief Architect, Coupang Eats Coupang is one of the largest and fastest growing commerce platforms on the planet. We are on a mission to revolutionize everyday lives for our customers, employees and partners. We solve problems no one has solved before to create a world where people ask, “How did we ever live without Coupang?” Coupang is a global company with offices in Beijing, Los Angeles, Seattle, Seoul, Shanghai, and Silicon Valley. Coupang Eats, one of the fastest growing business units within Coupang, innovates to offer the best customer experience with our fast and convenient food delivery service. We are an interdisciplinary team consisting of Business, Product, Engineering, Sales and Operations focused on building the best food delivery company in the world. Coupang Eats strives to deliver your food faster and safer than ever and offers a seamless one-touch payment to help customers save time paying to spend more time choosing their menu. If you have the technical and leadership aptitude with a passion to drive impact, join us. Role Overview Coupang Eats Engineering builds various products & services for our Customers, Stores (Restaurants/Cafes), Couriers and internal operations. It's a complex multi-faceted problem that requires optimization across the business (customer experience, merchant management, delivery efficiency & effectiveness) to provide fast and cost-effective experience to our customers and partners. As a senior technical leader in Eats Engineering, you will drive cross-team initiatives that are critical to business growth while ensuring engineering excellence. You will ensure all

Senior Director, Sales Strategy & Operations Seoul, South Korea We exist to wow our customers. We know we're doing the right thing when we hear our customers say, "How did I ever live without Coupang?" Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being a leading and reliable force in South Korean commerce. We are proud to have the best of both worlds - a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at speed. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people who like to get our hands dirty and make a direct impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what's possible to solve problems and break traditional trade-offs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. Role Overview Coupang Ads is seeking a senior leader to own Sales Strategy & Operations for the Korea Ads business. This role is responsible for defining and operating the systems that drive advertiser growth, sales productivity, and business performance at scale. This leader will oversee Sales Operations, CRM

Principal, Financial Planning & Analysis_Logistics Taipei, Taiwan Company Introduction Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang's expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang's growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Role Overview The FP&A team is in charge of planning, monitoring and advising business from finance perspectives, including annual/long-term planning to weekly/monthly/quarterly reviews, bringing total transparency to key business leaders. Identify input metrics impacting the P&L, monitor their trends and raise the flag in case of abnormal trends and recommend the specific action plan. You will perform root cause analysis by retrieving right data. What You Will Do - Budgeting, forecasting, variance analysis: Manage all aspects of financial analysis including developing annual budgets, monthly forecasts, and gap analysis - Deep-dive analysis: Generate data-driven insights through analysis to help guide senior level decision making - Point of contact for Taiwan logistics business: Understand business issues and developments and work with business stakeholders to drive corrective action where necessary - Partnering with