(Shift) Customer Service Manager (TW Counie Operations)

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

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Company

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

(Shift) Customer Service Manager (TW Counie Operations) Taipei, Taiwan Company Introduction Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang's expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang's growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Role Overview Manage and develop L4 supervisors while driving stable operational execution and continuous frontline improvement. This role requires strong operational coordination, real-time decision making, and the ability to identify improvement opportunities based on daily operational conditions and customer experience trends. L5 leaders are expected to move beyond issue handling and actively improve operational effectiveness across teams. What You Will Do 1. Manage and coach L4 Team Leads / Supervisors 2. Monitor daily operational performance and real-time service metrics 3. Support manager call-backs and high-risk escalations 4. Identify operational gaps and drive immediate improvements 5. Strengthen L4 leadership capability through coaching and feedback 6. Improve operational execution consistency across teams 7. Coordinate with cross-functional stakeholders to resolve basic operational issues 8. Monitor customer trends, operational pain points, and

Read the full description at www.coupang.jobs. FewerJobs shows a preview and links to the original posting.