Financial Crimes Card Claims Support Specialist

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

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Childcare support

Not verified

Learning budget

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Verification

Not verified checked Jun 13, 2026

Salary

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401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source

Seniority

Mid From the posting source

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Equity

Offered Verified - SEC 10-K source

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Financial Crimes Card Claims Support Specialist Jackson, MS, US Overview The purpose of this job is to provide support to the Analyst within Financial Crimes Card Claims. Responsibilities Review and log affidavits/declarations as they are received. Based on the consideration of Regulations E and Regulations Z that must be followed, both Federal and Card Association regulations. Investigate and research multiple load errors, which involves verifying load source association. Handle branches and cardholder calls in a professional and courteous manner. Provide department support to the department for all daily reports that must be worked to ensure proper handling of all issues. Provide departmental support of all imaging of work processed in the area to ensure all documentation is handled properly by type. Provide backup to all other roles within Financial Crimes Card Claims on an as-needed basis. Perform additional duties as assigned. Qualifications High School Education 1+ years Card Services customer service experience General knowledge of the Reg E and Reg Z as they pertain to handling customer disputes Understanding of the Dispute Resolution and the Affidavit processes of MasterCard or Visa Understanding of the dispute/affidavit process to ensure that a dispute is valid and covered under Association Rules and Regulations. Understanding of, and ability to use, one or more of the following systems: FRD Fraud System CSA TSYS Accounting System MasterCom VisaOnline General knowledge of CardBase, TSYS Customer Service Screens, TSYS Accounting

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