Collection Specialist

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Offered From the posting source checked Jun 20, 2026

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 13, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$61,842 U.S. median for this role

Projected growth (BLS Employment Projections)

+1.9% - Slower

Matched to SOC 11-1021 - Operations aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Operations From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Collection Specialist Southfield, MI Job Description: Collections Specialist Job Description Summary: The Collections Specialist is responsible for collections of outstanding accounts receivable dollars for a portfolio of customers and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency. Your focus will be building internal and external relationships both remotely and in-person to ensure invoices are paid as agreed and disputes resolved expeditiously. Position Responsibilities: Own and manage collections activities for an assigned portfolio of customer accounts, driving timely payment through professional outbound outreach Build and maintain positive customer relationships while confidently negotiating payment commitments and resolving delinquency Identify root causes of past-due accounts, analyze trends, and partner with AR leadership to recommend solutions Collaborate closely with Sales, Customer Service, IT, and Finance to resolve billing issues that impact collections Research and resolve debit and credit memo discrepancies to ensure account accuracy Identify remittance details using the Payments Inbox, customer portals, and direct customer communication Navigate customer portals to retrieve required documentation and upload invoices as needed Support cash application activities (~25% of the role), ensuring timely and accurate application of payments Operate effectively in a fast-paced, compliance-driven environment while maintaining accuracy and attention to detail Take on additional responsibilities and projects as business needs evolve Qualifications: Collection experience required - 5-8 years B2B, automotive experience Microsoft Office proficiency - strong skills - Excel (i.e., VLOOKUP and Pivot Tables), Word, and Outlook Strong customer focus with emphasis on building relationships remotely (MS Teams) and via telephone

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