Technical Support Specialist - Automotive Equipment

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

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Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Technical Support Specialist - Automotive Equipment Conway, AR, US Overview Disclaimer: This is not an IT role Provide technical support for the most complex Snap-on products to internal and external customers, including troubleshooting, documentation, and training for the assigned product line. Will take the lead as new products are developed and rolled out. Responsibilities Provide support for internal and external customers, including proper equipment operation and use, and diagnosis and troubleshooting problems for field technicians. Analyze product performance to identify problems, make recommendations to improve and enhance products , and work with internal and external sources to resolve problems. Support new product implementation by working closely with Engineering and field personnel as products are developed and updated to make recommendations and resolve problems. Document incoming calls. Develop and maintain information databases as required. Work with the Training & Documentation group to write technical documentation on products for field technicians' use, including service bulletins, installation instructions, and service manuals. Work with the Training & Documentation group to develop, coordinate, and conduct training programs for field personnel. Coordinate service activities on assigned products throughout the PDC. Act as a resource for others as needed. Keep abreast of industry standards and emerging technology. Participate in special projects as needed. Follow company policies and procedures. Other duties as assigned. Qu

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