Fleet Customer Program Specialist

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 13, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Fleet Customer Program Specialist US OH Home Office The Fleet Customer Program Specialist - Commercial Tire and Service Centers delivers essential operational support for national account service programs by managing reporting routines, maintaining data quality, supporting the field with issue intake, and coordinating training and program readiness activities. This role ensures consistent execution of program processes and provides operational rigor that enables strategy execution, governance, and service excellence across the Commercial Tire and Service Centers (CTSC) network. What You'll Do Program Operations and Cadence Support Coordinate a regular cadence of program routines, including scheduling, agenda development, follow-up actions, and alignment with field and cross-functional teams. Support deployment of operational initiatives (e.g., seasonal readiness, new-location onboarding, process roll outs) by maintaining program trackers, master lists, and readiness documentation. Reporting, Data Integrity, and Performance Support Produce and validate recurring program reports and dashboards that support visibility into service performance at the customer, location, and vehicle level. Conduct targeted compliance reviews and identify trends or inconsistencies that require escalation or corrective action by leadership. Center Support, Issue Intake, and Documentation Management Serve as the primary intake for center inquiries related to program requirements, systems access, billing/chargeback questions, and operational expectations; maintain a structured issues log and coordinate resolution. Maintain and update program guides, standard operation procedures (SOPs), and training documents with appropriate version control, ensuring timely distribution to field teams. Training, Readiness and Administrative Program Support Coordinate logistics for field training and retraining initiatives, including scheduling, communications, materials, and attendance documentation. Support readiness

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