Technical Support Representative I

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified

Salary

$41K-$52K From the posting source checked Jun 20, 2026

401(k) match

Not verified

Was this benefit information wrong? Tell us.

Market context

U.S. role benchmark (BLS OEWS)

$116,543 U.S. median for this role

Projected growth (BLS Employment Projections)

+9.8% - Much faster than average

60% below the BLS role benchmark for software engineering aggregate.

Matched to SOC 15-1252 - Software Engineering aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Engineering From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Technical Support Representative I San Jose, CA, US Overview The global leader in automotive diagnostic equipment, Snap-on Diagnostics has an immediate opening for a Technical Support representative. The successful candidate will provide support to Snap-on automotive diagnostic Customers and Franchisees via inbound and outbound phone calls, e-mail, and other correspondence. This support includes, but is not limited to troubleshooting, general product use/operation. Full training will be provided in order that you will understand the issues customers may encounter with the Diagnostic Product Line. Responsibilities Handle a high volume of inquiries in a quality manner with little assistance Collect and enter call data for each call in the customer management database Responsible for making sure that telephone messages, callbacks, and voicemail messages are handled within expected timeframes Perform duties according to standard operating procedures and department policies Participate in meetings as required Attend 3rd party and internal training as required Qualifications Desirable Skills and Experience: High School diploma, military training, trade school or equivalent Desirable Skills and Experience: Customer Service experience Automotive troubleshooting and hands-on repair experience or education Strong PC skills. Proficient Microsoft Office suite Bilingual in Spanish or French Key Competencies: Team player Strong customer service skills Strong written and verbal ommunication skills Salary Range is $41,000 - $52,000 Actual com

Read the full description at careers-snapon.icims.com. FewerJobs shows a preview and links to the original posting.