Customer Service Inside Sales Coordinator

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified

Salary

$60K-$70K From the posting source

401(k) match

Not verified

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

18% below the BLS role benchmark for customer success aggregate.

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source

Seniority

Mid From the posting source

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Equity

Offered Verified - SEC 10-K source

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Service Inside Sales Coordinator Willoughby, OH, US Overview Serves as the primary point of contact for inbound customer inquiries while providing technical support to both customers and the outside sales team. This role combines technical expertise, sales coordination, and operational execution to ensure accurate information, efficient order processing, and effective support of sales opportunities. Responsibilities Answer incoming phone calls and respond to customer inquiries in a professional and timely manner Provide technical guidance on torque tools, equipment, and applications Deliver internal technical support to the outside sales team, assisting with product selection, applications, and specifications Identify customer needs and recommend appropriate products or solutions Generate and manage customer quotations Check inventory levels and communicate accurate lead times to customers and sales team members Enter and process customer orders accurately and efficiently Create and maintain customer records, including adding new customers into the system Request, collect, and maintain tax exemption certificates and related documentation Route inquiries to the correct internal departments (service, calibration, engineering, etc.) when needed Qualify sales opportunities and direct them to the appropriate outside sales representative Support the outside sales team with lead generation and follow-up activities Manage demo tool inventory, including tracking, coordinating transfers, and ensuring availability for sales use Maintain

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