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Northwest Bancshares INC

67 open roles indexed with location, benefit, and apply-link signals where available.

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  • Teller-Part Time

    Williamsville, NY

    unspecified $15.5-$17.05/hr

    Teller-Part Time Williamsville, NY NY0372 Williamsville - Main & Transit Job Description DESCRIPTION Northwest Tellers are important members of our retail network team because they often have the most interaction with our customers. Northwest Tellers provide an excellent customer service experience by welcoming customers, efficiently processing transactions, resolving problems, providing education service, and uncovering financial needs for referral to the appropriate line of business. ESSENTIAL FUNCTIONS: Achieve financial wellness activity goals, such as identifying referral opportunities and contributing to the overall office's overall sales performance goals Assist customers and visitors with questions, problem resolution, and other needs. Proactively engage with customers to understand needs and inform them of product/service features and benefits. Refer customers to appropriate team member for complex requests or products/services. Actively engage with and greet customers and take ownership to resolve any customer issues or concerns Balance teller drawer daily and participate/assist in office meetings/huddles, operations meetings, and dual control balancing of vault, ATM, and any other device, as needed Deliver on our North(west) star experience and champion our customer's financial wellness through delivery of exceptional customer experience - both in person, over the phone, and through email communications. Exceptional delivery of our 5 Culture Promises Complete educational training as assigned and self-educate using bank designed programs and applications Have general knowledge of all office systems and software, perform maintenance and possess an in-depth knowledge of bank products, services, and digital offerings Knowledge and adherence to all security and dual control processes Responsible to participate in branch

  • Quantitative Analyst III

    2 Locations

    unspecified Salary not disclosed

    Quantitative Analyst III 2 Locations OH0713 NW Bancshares HQ, PA0258 Bellevue Job Description The Quantitative Analyst III is responsible for supporting, developing, and maintaining complex financial models used throughout the loan and deposit product lifecycle. These models could be rules-based or developed with more advanced statistical, mathematical, econometric, machine learning, or artificial intelligence techniques. This position is also responsible for developing quantitative tools used in the areas of pricing, profitability, and product strategy. Essential Functions • Design, Develop, Implement, Maintain, and Execute complex financial models used for loss forecasting, scenario and stress testing, originations & collections, pricing, and portfolio optimization for retail, consumer, and commercial assets • Act as an individual contributor and as a leader of working groups • Use Python or R for data consumption, aggregation, analysis, and model development • Utilize Power BI to develop portfolio analytics and communicate with the line-of-business and operations partners • Utilize Microsoft Office products for analysis, documentation, and presentation • Communicate with line-of-business and operations partners to identify needs and develop requirements • Work with Model Owners to engage with and satisfy independent reviewers, auditors, validators, and regulators • Participate in the research, design, and implementation of new financial products and portfolio strategies • Evaluate model output, summarize, and articulate results to stakeholders and senior management • Develop data environment to support needs of all quantitative activities • Review academic and industry research, present summaries to partners and senior leadership, and suggest practical applications Additional Essential Functions • Ensure compliance with

  • Sr. Account Executive - Equipment Finance

    4 Locations

    unspecified Salary not disclosed

    Sr. Account Executive - Equipment Finance 4 Locations IN0534 Fishers, OH0523 Independence Bus Office, PA0728 Pittsburgh Business Office Job Description The Senior Account Executive will be responsible for selling loan/lease as well as turn-key bank loan products to new prospects and existing relationships with middle market companies in the assigned territory. New business is developed through direct sales origination with generally middle market companies, both private and publicly traded, in the areas of - manufacturing, wholesalers, distributors and service companies, etc. Transaction sizes range from $3 million to $20 million, with the average transaction size of $3 - $10 million. Essential Functions Initiate and identify new business opportunities in the assigned territory, which may include existing customers as well as prospecting for new clients thru cold calls and in-person presentations Arrange personal meetings with prospects to explain Northwest's products, rates and terms of finance agreements Achieve and exceed volume quota by effectively targeting, qualifying and closing equipment financing transactions in the assigned territory on a direct basis Use industry insight, analytical skills, product knowledge and communication skills to identify, develop, activate and maintain customer relationships Structure, design, propose and close viable finance transactions Manage customer relationships on an on-going basis by monitoring and being pro-active with respect to changing dynamics of both market conditions and competition Assist the credit function and personnel as required and requested Knowledge of Excel and SalesForce CRM or like CRM program a plus Ensure compliance with Northwest's policies and procedures, and Federal/State regulations Navigate Microsoft

  • Director of Corporate Finance

    3 Locations

    unspecified Salary not disclosed

    Director of Corporate Finance 3 Locations OH0523 Independence Bus Office, OH0713 NW Bancshares HQ, PA0728 Pittsburgh Business Office Job Description Job Summary The Director of Corporate Finance is responsible for providing diversification to Northwest's loan portfolio while maintaining a portfolio with high earnings, high credit ratings, and low expense ratio through assessing and predicting financial risks and returns. This position will assist in maintaining a credit capability that can be provided to medium and larger sized corporations. Essential Functions Ensure the competency and accountability of lending officers and staff and setting expectations for training and development of personnel in order to provide for continued career advancement and development Work with loan operations to ensure total data/document integrity and to provide prompt and efficient service to customers Develop new and expand existing relationships with medium and large sized corporations Utilize financial modeling to predict outcomes Prepare sales presentation documents including industry research Negotiate and structure financial details Develop partnerships with various business lines to promote additional business opportunities and profitability for Northwest Make loan presentations and recommendations to local, regional and executive loan committees Work closely with Credit Administration, Loan Review, and Senior Management in providing feedback on condition of loan portfolio Provide strong leadership and mentor to junior team members Achieve and exceed budget goals Interact with outside counsel and other professionals in cost effective manner to achieve desired results Analyze credit information pertaining to loans Analyze financial statements and related material Prepare summaries, present current and objective opinions concerning

  • Credit Workout Officer II

    4 Locations

    unspecified Salary not disclosed

    Credit Workout Officer II 4 Locations IN0534 Fishers, OH0523 Independence Bus Office, OH0713 NW Bancshares HQ, PA0186 Mount Joy Job Description The Credit Workout Officer II is responsible for performing a variety of duties including meeting with borrowers, evaluating management teams, and business plans to determine whether to retain or exit credit. Essential Functions Ensure integrity of loan documentation Review loan documents for perfection of collateral Analyze financial statements Identify and resolve problems / issues Record all agreements and conversations Prepare correspondence and documentation with regards to workout plan Discuss grades and workout procedures Issue demands letters Monitor collection activity, and bankruptcies Obtain judgments Establish Workout plans Report agreed payment terms and plans Locate collateral / inspection Coordinate foreclosures Partner with loan officers Prepare for litigation Coordinate sale of acquired assets / with appropriate staff, liquidation of assets and sales, and legal plan action with counsel Order appraisals Initiate Charge-offs / write downs Prepare reviews on workout loans, and quarterly workout updates Familiarity with & knowledge of the SBA Standard Operating Procedures (SOP). Liquidation of SBA 7 & 504 Loans Participate in quarterly SAG Watch Calls and preparation of CRIT Forms Ensure compliance with Northwest's policies and procedures, and Federal/State regulations Navigate Microsoft Office Software, computer applications, and software specific to the department to maximize technology tools and gain efficiency Work as part of a team Work with on-site equipment Education and Experience preferred Bachelor's degree in business, accounting, finance or related 3-5 years of experience related to commercial lending

  • Universal Banker

    Amherst, NY

    unspecified $18-$20/hr

    Universal Banker Amherst, NY NY0362 Amherst - Sheridan Drive Job Description As a key member of the Financial Center team, the Universal Banker delivers exceptional service at every customer's touch point, including leading and coordinating lobby management. The role serves as a single point of contact for a wide range of banking needs, consisting of accurately and efficiently handling service transactions - such as deposits, payments, replacement cards, and disputes - while also driving sales by opening accounts, identifying customer needs, offering tailored solutions, and recommending appropriate banking products. Essential Functions • Proactively and professionally greet customers as they enter the Financial Center to determine the best way to manage and guide their experience. • Engage with customers following an established customer interaction model to build new customer relationships, retain and deepen existing customer relationships, and provide exceptional customer service standards. • Fulfill customer financial needs, both immediate and long term, by utilizing Financial Wellness conversations to understand needs and recommend appropriate solutions and/or refer to our team of experts when necessary. • Accurately and efficiently process transactions such as deposits, payments, checks for cashing and other transactions. • Recognize cross-sell opportunities, including deposit accounts as well as insurance, investment and lending products, referring to our team of experts when necessary. • Establish effective partnerships with Financial Advisors, LRMs, Mortgage and Business Bankers. • Engage in outbound calling and outreach activities to generate a consistent flow of qualified referrals to build a robust pipeline of sales opportunities. • Establish proficiency

  • Senior Enterprise Systems Engineer

    6 Locations

    unspecified Salary not disclosed

    Senior Enterprise Systems Engineer 6 Locations IN0534 Fishers, OH0523 Independence Bus Office, OH0713 NW Bancshares HQ, PA0258 Bellevue, PA0445 Williamsport, PA0738 Processing Center Job Description Under supervision of the Enterprise Engineering Manager, the Enterprise Systems Engineer (ESE) works to analyze, plan, implement, maintain, troubleshoot, and enhance large complex systems. The ESE has technical ownership over, and establishes standards for, core infrastructure technologies including Active Directory, DNS, DHCP, load balancing, clustering, SAN storage, hypervisors, physical and virtual servers, cloud platforms, telecommunication systems, and contact center platforms. Essential Functions • Mentor, guide, and influence others, acting as a technology thought leader • Perform analytical, technical, and administrative work in the planning, design, installation, documentation, and administration of infrastructure solutions • Architect complex systems and solutions • Lead the day-to-day operational support for core server and tier 3 application infrastructures • Design, build, patch, tests (check for compatibility issues, conducts QA) and deploy systems and platforms meeting customers' needs and specifications • Coordinate testing and application of ongoing software patches or upgrades • Lead in planning and implementing changes to infrastructure with the goal of enhancing performance, resiliency, and efficiency • Create and maintain documentation (diagrams, procedures, etc) for enterprise server topologies and system or application configurations • Lead the configuration and maintenance of core Enterprise Applications, including but not limited to lending systems, teller systems, enterprise content management, communication and contact center platforms, etc • Perform complex software and operating system upgrades, storage and server implementations, data migration and disaster recovery operations

  • Commercial Banking Relationship Manager

    3 Locations

    unspecified Salary not disclosed

    Commercial Banking Relationship Manager 3 Locations PA0445 Williamsport, PA0447 Montoursville, PA0452 Luzerne Job Description Job Summary The C & I Commercial Relationship Manager is responsible for serving as a trusted business advisor to clients and providing a full breadth of banking solutions to meeting their financial objectives and needs while also establishing a network of referral sources and Centers of Influence with regular calling efforts to generate new business opportunities. The C & I Commercial Relationship Manager is also responsible for managing a portfolio of relationships, ensuring an exceptional client experience, while appropriately managing risk, credit quality, servicing, etc. in accordance with Northwest standards and in partnership with a portfolio management team. Essential Functions Develop and expand existing commercial banking relationships Prospect actively and successfully bring in new relationships to Northwest Engage with the various product partners on a regular basis to discuss cross selling opportunities and referrals to expand and deepen client relationships Achieve and exceed budget goals as assigned individually and by region Actively participate in community and professional networking events Develop meaningful “Centers of Influence” relationships Establish and maintain an ongoing prospect list, and a set calling and meeting schedule for prospects, existing clients, and COIs Encourage existing clients to provide ongoing referrals for all types of products and services, and clients and their employees to maintain their personal banking at Northwest Manage a commercial loan portfolio of both credit and noncredit clients Make loan presentations and recommendations to Credit, team leaders, and senior line of business

  • Small Business Banker II

    Buffalo, NY

    unspecified $90K-$110K

    Small Business Banker II Buffalo, NY NY0705 NY Region Business Office Job Description Job Description The Small Business Banker II services a wide variety of business loans including commercial and industrial loans, SBA, and commercial real estate while working as part of a team with branches, credit, and product partners. This position develops meaningful relationships and engages in cross- selling credit and noncredit products as appropriate. Essential Functions: Develop new and expanding existing small business relationships Consistently achieve 8-12% year over year net balance sheet growth on an annual basis depending upon market conditions and regional budget assignment Develop partnerships with Branch Managers, Treasury Management Advisors, Merchant Services and Trust and Investment Advisors to promote additional business opportunities and profitability for Northwest Call on potential or existing customers to develop new business as well as retain existing business with companies with revenues generally less than $10 million Engages in joint-calling activity with branch partners at a regular frequency Works to promote cross-sell behaviors personally and within assigned branch territory Interview applicants to develop information concerning their financial needs and repayment ability in order to assess acceptable level of risk Follow current loans to ensure complete compliance with terms Proactively keep abreast of industry trends 25% of calls prospecting new clients and relationships Achieve and exceed budget goals as assigned by Region Actively participate in community affairs Encourage clients to maintain their personal banking at Northwest Prepare electronic loan applications for submission to Credit Make loan presentations and recommendations to Credit,

  • Commercial Banking Relationship Manager

    4 Locations

    unspecified Salary not disclosed

    Commercial Banking Relationship Manager 4 Locations IN0534 Fishers, IN0537 Fort Wayne Business Office, IN0550 Muncie - Charles St, IN0557 South Bend - Western Avenue Job Description DESCRIPTION The C & I Commercial Relationship Manager III is responsible for serving as a trusted business advisor to clients and provide a full breadth of banking solutions to meeting their financial objectives and needs while establishing a network of referral sources and Centers of Influence with regular calling efforts to generate new business opportunities. The C & I Commercial Relationship Manager III is also responsible for managing a portfolio of relationships, ensuring an exceptional client experience, while appropriately managing risk, credit quality, servicing, etc. in accordance with Northwest standards and in partnership with a portfolio management team. ESSENTIAL FUNCTIONS Develop and expand existing commercial banking relationships Prospect actively and successfully bring in new relationships to Northwest Engage with the various product partners on a regular basis to discuss cross selling opportunities and referrals to expand and deepen client relationships Achieve and exceed budget goals as assigned individually and by region Actively participate in community and professional networking events Develop meaningful “Centers of Influence” relationships Establish and maintain an ongoing prospect list, and a set calling and meeting schedule for prospects, existing clients, and COIs Encourage existing clients to provide ongoing referrals for all types of products and services, and clients and their employees to maintain their personal banking at Northwest Manage a commercial loan portfolio of both credit and noncredit clients Make loan

  • Senior Consultant, SOX & Financial Controls

    4 Locations

    unspecified Salary not disclosed

    Senior Consultant, SOX & Financial Controls 4 Locations IN0534 Fishers, OH0523 Independence Bus Office, OH0713 NW Bancshares HQ, PA0258 Bellevue, PA0736 Administration Center Job Description The Senior Consultant, SOX & Financial Controls supports the Northwest Bank's Sarbanes-Oxley (SOX) 404 compliance program that ensures the organization maintains effective internal controls over financial reporting in accordance with Section 404 of the Sarbanes-Oxley Act. This role requires a strong understanding of internal control frameworks (e.g., COSO), financial reporting risks, and regulatory expectations, particularly within the banking sector. The SOX Senior Consultant is responsible for risk assessments, preparing process documentation, control testing, and tracking issue remediation plans. Essential Functions • Lead and execute walkthroughs with business process owners to document end-to-end processes, identify key risks, and assess control design • Perform annual and ongoing SOX risk assessments, including scoping, risk ranking, and control mapping • Evaluate the design and operating effectiveness of manual, automated, and IT-dependent controls • Identify, document, and assess control deficiencies; determine root causes, assess impact, and partner with stakeholders to develop and track remediation plans • Maintain and update SOX documentation, including narratives, flowcharts, risk/control matrices (RCMs), and testing attributes • Support quarterly and annual SOX certifications and sub-certifications, including gathering and reporting results • Coordinate with internal and external auditors to support reliance strategies, walkthroughs, test reviews, and ensure alignment on findings and remediation • Ensure the efficient flow of information and documentation to auditors and other stakeholders • Communicate findings and recommendations to management in a clear and

  • Credit Analyst III - Equipment Finance

    2 Locations

    unspecified Salary not disclosed

    Credit Analyst III - Equipment Finance 2 Locations IL0511 Chicago LPO, OH0713 NW Bancshares HQ Job Description The Credit Analyst III - Equipment Finance is responsible for performing financial statement spreading, underwriting and credit analysis to support commercial lending and commercial loan portfolio management activities. The Credit Analyst III will be focused on completing credit memos representing new money requests to new and existing Borrowers. The Credit Analyst III - Equipment Finance will also support the Portfolio Management team by completing annual reviews, renewals, change memos and modifications. The Credit Analyst III - Equipment Finance will be assigned credits representing higher aggregate exposure and/or complex credits. Essential Functions Prepare timely, high quality credit analysis and recommendations that accurately and thoroughly evaluate the strengths and weaknesses associated with credit actions. Engage in the Opportunity Memo process, assessing the strengths and weaknesses of credits and finalizing Opportunity Memos for presentation. Actively participate on OM calls. Effectively analyze financial statements and related data, industry risk, loan structure and market conditions to assess the overall creditworthiness and repayment ability of borrowers. Utilize financial spreading software as well as other financial analysis tools to evaluate borrower's cash flow and determine adequacy of the borrower's primary and secondary repayment sources. Conduct underwriting, identify credit risks, analyze repayment capacity and prepare collateral coverage and present in a narrative format within credit memos or modifications to support requests for new money, renewals, annual reviews and modifications. Work within the guidance of the credit approval team to recommend appropriate

  • Senior Direct Endorsement Residential Underwriter

    Columbus, OH

    unspecified Salary not disclosed

    Senior Direct Endorsement Residential Underwriter Columbus, OH IN0534 Fishers, OH0523 Independence Bus Office, OH0713 NW Bancshares HQ, PA0186 Mount Joy, PA0258 Bellevue, PA0736 Administration Center Job Description Overview The Sr Direct Endorsement Residential Underwriter is responsible to perform residential loan underwriting activities related to loan request with the goal of achieving the optimal outcome for Northwest and the customer. Essential Functions Communicate with customers, realtors, title companies, attorneys, and settlement agents to schedule closings, respond to inquiries, resolve issues, and obtain any documentation required to complete the loan file Interact with Mortgage Loan Originators, Loan Production Assistants and other team members on a daily basis to resolve questions/issues, and ensure timely underwriting of loan files Manage a pipeline of working loan files to ensure loans are underwritten in a timely manner Maintain current knowledge of mortgage loan programs, procedures, and guidelines Use Northwest's loan origination systems and agency automated underwriting systems (Freddie Mac - Loan Product Advisor, USDA Guaranteed Underwriting System) to underwrite residential mortgage loans Review and analyze documentation submitted and used in underwriting decisions for accuracy and completeness Ensure data relating to the underwriting of loans in accurate and complete in the loan origination system Review and analyze appraisal reports and title commitments to verify sufficient collateral and proper lien position to secure loans Maintain loan approval authority for all residential mortgage loan products offered by Northwest (conventional, portfolio, FHA, VA, USDA) Checking accuracy of all calculations Recommend improvements to procedures Manage personal workload/workflow Meet turnaround/production goals Ensure

  • Quantitative Analyst II

    4 Locations

    unspecified Salary not disclosed

    Quantitative Analyst II 4 Locations IN0534 Fishers, OH0523 Independence Bus Office, OH0713 NW Bancshares HQ, PA0258 Bellevue Job Description The Quantitative Analyst II is responsible for supporting developing and maintaining complex financial models used throughout the loan and deposit product lifecycle. These models could be rules-based or developed with more advanced statistical, mathematical, econometric, machine learning, or artificial intelligence techniques. This position is also responsible for developing quantitative tools used in the areas of pricing, profitability, and product strategy. Essential Functions • Develop, Implement, Maintain, and Execute complex financial models used for loss forecasting, scenario and stress testing, originations & collections, pricing, and portfolio optimization for retail, consumer, and commercial assets • Support the design of the same • Use Python or R for data consumption, aggregation, analysis, and model development • Utilize Power BI to develop portfolio analytics and communicate with the line-of-business and operations partners • Utilize Microsoft Office products for analysis, documentation, and presentation • Communicate with line-of-business and operations partners to identify needs and develop requirements • Work with Model Owners to engage with and satisfy independent reviewers, auditors, validators, and regulators • Participate in the research, design, and implementation of new financial products and portfolio strategies • Evaluate model output, summarize, and articulate results to stakeholders and senior management • Develop data environment to support needs of all quantitative activities • Review academic and industry research, present summaries to partners and senior leadership, and suggest practical applications Additional Essential Functions • Ensure compliance with Northwest's

  • Small Business Credit Manager

    8 Locations

    unspecified $115K-$145K

    Small Business Credit Manager 8 Locations IN0534 Fishers, NY0705 NY Region Business Office, OH0523 Independence Bus Office, OH0713 NW Bancshares HQ, PA0186 Mount Joy, PA0220 Erie - 8th & State, PA0258 Bellevue, PA0736 Administration Center Job Description The Small Business Credit Manager leads and oversees a centralized small business lending platform supporting originations through the financial center banking system and Small Business Bankers. This role is accountable for driving high-quality, consistent production outcomes through clearly defined performance metrics, service-level standards, and disciplined execution across the end-to-end loan lifecycle. The Manager is responsible for establishing, monitoring, and continuously improving measurable production, quality, and cycle-time metrics, ensuring loans are originated efficiently, accurately, and in alignment with risk appetite and profitability objectives. This includes the development and maintenance of a straight-through, scalable loan origination process that balances speed, quality, and control. A core focus of the role is ensuring strict adherence to all applicable regulatory, legal, and compliance requirements, including internal policies, procedures, and operational risk management controls. The Manager ensures strong compliance governance, audit readiness, and consistent application of credit policy, while proactively identifying and addressing emerging regulatory, operational, and portfolio risks. The role provides leadership and direct supervision to all small business underwriters, ensuring appropriate staffing levels, skill development, and performance management aligned to quality, accuracy, and productivity expectations. The Manager makes sound, risk-based credit decisions, reinforces underwriting discipline, and promotes accountability through ongoing quality reviews and portfolio analytics. Additionally, the Small Business Credit Manager maintains a proactive portfolio management mindset,

  • Manager of Retirement Services

    2 Locations

    unspecified Salary not disclosed

    Manager of Retirement Services 2 Locations OH0713 NW Bancshares HQ, PA0258 Bellevue Job Description This position will spearhead the entirety of Northwest Banks Retirement Plan business with a primary focus on growing sales and client acquisition, AUA and departmental growth objectives. They will build Internal and External strategies to capitalize on the NWB regional structure and work in conjunction with the Trust and Financial Advisor teams to ensure broad participation and cooperation. The Manager of Retirement Services is responsible for direct supervision of the Retirement Plan Consultants and serving as a leader and resource to Retirement Plan Administrators and staff regarding overall retirement plan issues, overseeing plan administration in accordance with plan documents and regulatory standards (i.e. DOL, ERISA, IRS), and performing a variety of technical, compliance and customer service duties relating to Employee Benefit Administration. Ancillary duties including developing, assisting, and implementing retirement and education plans to promote participant employee awareness and cross referrals to other business lines. Essential Functions • Monitor vendor and administrator performance to ensure a high level of service • Direct and provide guidance to staff and plan sponsors • Oversee retirement plan budgets, forecasts, and development of long term retirement plan strategies • Contact customers, problems solving, and communicating as required on technical issues • Work closely with Employee Benefit Compliance Specialist to draft policies and procedures, monitoring departmental compliance efforts and creating a culture of accountability regarding compliance issues • Maintain extensive knowledge of Plan documents for 401(k), 403(b), 457, and defined benefit

  • Treasury Management Advisor

    Columbus, OH

    unspecified Salary not disclosed

    Treasury Management Advisor Columbus, OH OH0713 NW Bancshares HQ Job Description Job Summary The Treasury Management Advisor is responsible for Sales of Treasury Management Services to business customers, including following up on referrals from Consumer Banking, Commercial Banking, Business Banking and Trust Services. This position leads and coordinates the sales presentation effort, develops new business that aligns with assigned goals, and communicates with clients to assure customer service is being maintained. Essential Functions Partner/cultivate relationships with retail offices Assist Treasury Management Operations Manager with special projects such as introducing new products Create meaningful relationships with customers to enhance their use of Northwest products and services Report work progress to supervisor Co-Plan and co-develop strategic initiatives with Manager Train departmental personnel on new products and services Produce quality business proposals Analyze Northwest and competition's statements for comparisons Knowledge of account analysis products Knowledge of IBS Treasury Management products Knowledge of non-personal Checking Products Produce quality Power Point presentations Knowledge of Municipal Account Product Knowledge of Sweep Account Product Analyze/prepare target balance calculations Analyze/prepare Earning Credit Ratio calculations on analysis accounts Knowledge of Merchant Services Knowledge of Business/Debit/Credit Cards Knowledge of Remote Deposit Capture, ACH, Account Reconciliation, Positive Pay, VISA, Lockbox, and ESCROW Management Understand business cash flow cycle Perform face to face presentations and meetings Follow sales goals and directives Collaborate with regional team Prospect/develop new clients Identify client's needs and make sound recommendations Accurately determine possible needs of customers Coordinate sales efforts with other departments Determine possible clients for referral

  • Senior Contact Center Specialist

    Buffalo, NY

    unspecified $18.5-$21/hr

    Senior Contact Center Specialist Buffalo, NY NY0705 NY Region Business Office Job Description JOB SUMMARY The Senior Contact Center Specialist is responsible for providing quality and efficient customer service to clients, utilizing multiple customer databases, and providing technical assistance as required. This position works to achieve monthly call quality performance while educating clients on products and services. This position assists with answering questions for prospect and existing clients, helping with client retention efforts, and support of Contact Center Specialists with questions through our normal escalation process within the Contact Center. This position is eligible for a shift differential. Essential Functions • Meet productivity standards and complete work in a timely manner • Ensure compliance with scheduling requirements and attendance standards • Maintain client and Northwest confidentiality • Meet service level standards • Achieve Contact Center performance standards • Written correspondence proficiency, accurately and professional responding to customer inquiries • Perform office administration tasks • Serve as a Contact Center mentor to new hires • Serve as subject matter expert and answers peer inquires and client escalations • Back up Contact Center Supervisors as needed • Identify and resolve customer problems in an efficient manner • Gather and analyze information skillfully and develop alternative solutions • Manage difficult or emotional client situations • Respond promptly to client needs • Respond to requests and meet commitments • Speak clearly and persuasively in positive or negative situations • Educate clients and possess extensive knowledge of technical support of products and services • Approach

  • Contact Center Specialist - Buffalo, NY

    Buffalo, NY

    unspecified $16.5-$18.5/hr

    Contact Center Specialist - Buffalo, NY Buffalo, NY NY0705 NY Region Business Office Job Description Start Your Career Where Support Meets Opportunity Looking for more than just a job? At our Contact Center, you'll find a community that invests in you . With 4-6 weeks of personalized training, hands-on support from experienced leaders, and a team that's always got your back, you'll be set up for success from day one. Our ergonomic, wellness-focused workspaces help you feel your best-so you can do your best. And with most of our Supervisors starting in this very role, your future here is full of possibility. Thank you for your interest in employment at Northwest Bank! Submitting an application to this job posting allows your profile and resume to be reviewed by a Northwest Bank recruiter when a role becomes available at this Contact Center location. Applications will be accepted regardless of whether or not a current vacancy exists. Applicants should also directly apply to any current open positions of interest to ensure consideration. Our Contact Center Specialists are responsible for providing quality and efficient customer service to clients, utilizing multiple customer databases, and providing technical assistance as required. Contact Center Specialists works to achieve monthly call quality performance while educating clients on products and services. Northwest Bank's Contact Center is open Monday through Friday 8:00 AM - 8:00 PM and Saturday 9:00 AM - 1:00 PM and is closed regular bank holidays. You can expect to work evening shifts and Saturday hours on

  • Commercial Banking Relationship Manager III

    2 Locations

    unspecified Salary not disclosed

    Commercial Banking Relationship Manager III 2 Locations PA0445 Williamsport, PA0725 State College Business Office Job Description The C & I Commercial Relationship Manager III is responsible for serving as a trusted business advisor to clients and provide a full breadth of banking solutions to meeting their financial objectives and needs while establishing a network of referral sources and Centers of Influence with regular calling efforts to generate new business opportunities. The C & I Commercial Relationship Manager III is also responsible for managing a portfolio of relationships, ensuring an exceptional client experience, while appropriately managing risk, credit quality, servicing, etc. in accordance with Northwest standards and in partnership with a portfolio management team. Essential Functions Develop and expand existing commercial banking relationships Prospect actively and successfully bring in new relationships to Northwest Engage with the various product partners on a regular basis to discuss cross selling opportunities and referrals to expand and deepen client relationships Achieve and exceed budget goals as assigned individually and by region Actively participate in community and professional networking events Develop meaningful “Centers of Influence” relationships Establish and maintain an ongoing prospect list, and a set calling and meeting schedule for prospects, existing clients, and COIs Encourage existing clients to provide ongoing referrals for all types of products and services, and clients and their employees to maintain their personal banking at Northwest Manage a commercial loan portfolio of both credit and noncredit clients Make loan presentations and recommendations to Credit, team leaders, and senior line of